OYO Rooms Complaints & Reviews

I have booked oyo 44791 varanasi on 21.9.19 for 10 days with online advance payment. On 23.9.19 when i reach destination from delhi the hotel refuse to check in me as they have some money dispute with oyo. That is not the customer problem. Hotel owner had manhandled me and i have made police complaint. On complaining oyo they simply say sorry and start refund process deducting cancellation charge on their own. At a far destination where should i go now. What is my fault for advance booking and payment. Pl suggest what stern action i can take.

I have booked 3 rooms at silver dollar oyo 43894 on 31 july to 1 aug 2019. But i got only 2 rooms and requested oyo to get refund for 1 room. Called them several times (Customer care) and 2 representative convinced about my issue and they told me that my request has been resolved and will get the refund within 2 weeks time. When i checked the refund status, it showing that "declined" the refund has been denied as per oyo policies. It means that they are cheating customers. So i would not recommend to book the room if any one is booking through oyo website.

I booked oyo hotel for 19 to 21 september in jaipur, when i reached there for check in, they deny it due low tariff, i talked to oyo care they said that they will shift it to another property, but the same issue happened there also, reason was tie up issue with oyo,
Then i made new booking in another property of oyo, but when i reached there, hotel manager said we are no with oyo, i called customer care, he said we will book new hotel for you, and they booked in another property, but again they said low tariff, we will not give you room with oyo. What kind of service is this, when you can't manage your hotel partners then shut down your company, i want serious action regrding this and also compensation of what i have paid extra to that hotel

On 31st of august 2019 i placed a prepaid booking in oyo 40684 crown plaza (Booking id:tgwd9240). My booking was made for 1st of september 2019 to 2nd of september 2019 for 1 night. When i went into the hotel, they told me couples are not allowed in this hotel but i had made this booking after reading the terms and conditions and in the terms and conditions it was clearly mentioned that it's couple friendly because i always use the filter of couple friendly hotels in oyo app so there was no chance of mistake from my side and i have proof as well that it was couple friendly hotel when i made the booking. After that i was left with nothing except of complete denial for check-in. So i tried reaching oyo customer care but they just kept on keeping me on hold. After making rigorous numbers of calls i decided to make another prepaid booking while walking on the road in the scorching heat. I made booking in hotel the oyo 3993 hotel churuwala inn (Booking id :zueo7846). So after booking, i went for the hotel churuwala inn but after reaching there the hotel denied check-in because of the tariff issue. I couldn't understand that completely but i understood that this is the problem between the hotel and the oyo but i am the one who is suffering. The hotel churuwala inn asked me that if i want the room in the hotel then i will have to pay in cash and will have to cancel through oyo, so i denied. Then after that i made the prepaid booking in oyo 41874 laxmi guest house (Booking id :luej4825) and reached there around 5 in the evening. During this booking and being denied for check-in i was being assisted by one of the oyo assistance. She helped me through check-in in laxmi guest house but apart from that she told me that she had canceled my earlier two bookings and refund has been initiated and it will reach to my account in 7-14 working days but it's 21st of september 2019 but not a single penny have been credited to my account. This is not end of the problems that oyo had made me face. After receiving the mail of refund i replied to it that why only refund is initiated have been written? Why not full refund is written? Then i got a mail from oyo that i will receive full refund and i had received this mail on 9th of september 2019. Again after that on 17th of september i replied to the mail about the refund status but i didn't received any response, so next day i made the call to oyo customer care. He told me that one of the refund is not initiated and he is initiating the refund now. So again i called the oyo customer care regarding the transaction number of the refund then he mailed me the transaction number but the twist is that when i again called the oyo customer care regarding the date of refund and why refund is taking so long then they told me that one of the refund is not initiated (Again this happened) but i don't understand that then how come i was provided with the transaction number of the refund if refund was not initiated. I have received many mails that refund have been initiated and will be credited in 7-14 working days and whenever i make calls to oyo customer they tell me either refund is initiated or not initiated and sometimes they also tell me that it has reached to my account. Seriously? How can you lie multiple number of times? I have already suffered a lot on 1st of september 2019 by paying huge cab charges on that day because of shifting in hotels and my precious 4 hours was wasted on the road and the mental and physical pressure i went through during that 4 hours is something beyond explanation. Please don't make me more suffer, i have already called oyo multiple number of times and had also mailed and had received mail with no permanent solution multiple number of times. I request to please take quick action regarding this and please refund my money.

We have booked room in lonavala, hotel dean villa in name of pranav prabhu.
We got confirmation call from oyo and so we paid for the room and reached the place.
Receptionist said that if i am paying offline then he can give me room but i already paid to oyo.
I called customer care multiple times, but they said they will take to senior or look for another property.
And after waiting for sometime, they cut the call. Its happened many times and its 1am and we are still waiting for solution.
We came all the way frm mumbai so is this the way you give service.
Oyo hotel: oyo - 10388

Its 1am and neither hotel people nor oyo customer is responding.
Should we prefer to come next time in oyo room. You can check pranav prabhu's record, he is oyo's regular customer.
Seriously your service is pathetic. And i won't recommend anyone for oyo.

Booking id - tpfx8603
1: booked 3bhk hotel shifted to another hotel with 10 bhk due to engine problem which has killed the privacy. Later the booked houseboat seen working carrying other passengers.
2. As per oyo terms conditions all meals are included in booking which they accepted after repeatative complaint. This caused harrasment.
3. Also in shifted houseboat one room ac was not working. So some amount should be refunded.
4. Oyo representatives are not familiar with thier own terms and conditions
All these lead to worst experience and feel cheated.

Dear sir,
This is to bring to your kind notice that today i had booked a room in one of your hotels: sg comforts (# 5-9, 211, chirag ali ln, near medwin hospital, mahesh nagar, abids, hyderabad, telangana 500001), my booking id is : hsck0172. Due to change of plans i arrived early and requested for early check-in.
Hotel management had shortage of rooms hence arranged a room in short notice for my utilization. But room was untidy, it had many issues such as:
1) bathroom floor was too untidy that walking on bare foot was a scary thing
2) water heater wires were hanging outside and they are exactly opposite to shower, which could electrocute a person while showering leading to immediate death.
3) toilet seat was broken and even commode was not properly cleaned with a disinfectant
4) bathroom door was rotten from bottom creating unpleasant view
5) cockroaches all over bathroom mat
6) not even a single accessible mobile charging socket in room, as a matter of fact i had to unplug tv cable to charge my mobile and laptop
7) stained bedsheet covers and pillow covers
I had informed hotel manager about these issues and had requested for room change for which they agreed and promised me that they would arrange something by evening. But in evening when i called reception to ask status of my query, they simply banged the receiver and not picking up the phone after that. Now i have paid entire amount for my stay from[protected] to[protected] and cannot checkout even if i wish to and no one is ready to help me out.
I had been a faithful customer to oyo room since 2014 and always believed in their high standards and uncompromised service, even the pictures which were displayed in app were replica of real hotel. But after this incident i have lost my trust/faith on oyo rooms and have no confidence on app hotel pics.
Kindly resolve my query at the earliest and help me out from this incontinence.

Regards,
Kalyan panyam
Ph: [protected]/[protected]
Email: kalyan. [protected]@gmail.com

Hello
Oyo rooms,
My name is sunil gupta i had worst experience with oyo on 13th of sept i made booking with oyo app for 18th sept. Once i reached to hotel they said hotel rooms are sold out even after making booking then they shifted to other one & they said we are no tied up with oyo & after that we made another booking with different no. They showed different price and once we reached they asked almost double price. From morning 3am to 6am we were just travelling here & there in jaipur in cabs to get rooms. I really dont understand why i faced that experience & even after collecting price of room they have cancel from their site & they are saying refund will take 14 working days i really don't understand why i will wait for my money when even there is no my mistake. Is oyo rooms was always like this? Are you guys seriously care for your customers? Does it matter about time & money of your customer?
It was seriously bad that in night i was calculating roads in jaipur because of you guys. Find my details with booking id of lvds8473 & take a action against it asap. I want apology mail as well as compensation

After paying advance and booking hotel in advance, oyo tied up property is dining our booking stating that recently they broke up tie up with oyo the what is my fault, why should i go to less amenities & category hotel... And after many calls & long hold i have got resolution that i got shifted in 9756 era hidden paradise & i was ok with the same and i got confirmation mail & sms all which is added below:
Then why i have been shifted to another 2 hotels by oyo team without my concern or my request.
Today after calling many a time i got answer from oyo executive ahmad & nitesh that we will refund your money. & we will not able to reshift you even in 9756 era hidden & it is future property.. What the hell i will do with money, are we fool that we will do re-booking of same type of property and will get in same rate??? Who will bear the extra bugs?? I was getting better offer with go ibibo and treebo both but i preferred oyo, and resulted i am being harassed by oyo team now.

Plesae rebook my booking in oyo 9756 era hidden paradies in same budget or else book me with similar type of property at near by beaches only.

Thanks, manish

Booking id - qytc1047 (Attached)

I had made a booking at oyo 11306 ss hotel, at gorakhpur from 31/08/2019 to 1/09/2019. However, after we'd reached at the hotel, the owner denied us the room claiming that, oyo had given us the room at a far lesser price than he'd agreed to.
After a journey of almost 24 hours, i had to argue with this person and repeatedly call your customer care executives. The person at the customer care asked me to hand the phone over to the owner and they had a lively argument. (Audio attached) the conclusion of which doesn't concern me because oyo simply cancelled my booking (I already had paid online!!), and after 3 hours of this mess i had to pay the owner a far greater amount, just to get a room.

I had paid oyo 974/- and i had to pay at the hotel 1200/-. The amount in the invoice that i asked, is cleverly added as 999+200 room service, so that they don't get in trouble, even thought i didn't order a thing! Luckily, i have got the audio (Attached) of the whole incident, the clear denial of room and the arguments between oyo representative and the owner.

The misunderstanding between oyo and hotel doesn't concern me at all, i want the difference of the amount i had paid initially and the amount i had to pay at the hotel again, and also full compensation. Otherwise i'll be forced to take legal action against both the hotel and oyo.

I have booked oyo hotel id 28314 and booking id hwpg9857 almost like one month before and paid initial advanced money to confirm the booking. When i called the hotel about my booking they said it is not confirmed and they have mention oyo on the same day of booking. But still when i called oyo they said it is confirmed. I have documented all the conversation which i had with oyo and the hotel because i know there is something wrong with my booking. Because the day i reach there a came to know my booking is not confirmed a simple sorry from oyo will not anticipate my need. This needs to take serious action and need to be resolved urgent.in case if need i would like to share all over the social media with all the supportive documents.

I booked hotel through oyo at ooty with registered mobile no. [protected] wef 31 aug 2019.
I submitted my key at hotel reception.
After checkout on 02 sep 19, after 200 km we halt for refreshments and lunch. After 2-3 hour when i try to start my car.. There is a low battery indication. When i check my battery it was replaced.
I already logged complaint against hotel at oyo. But response is not upto mark. Plz help me.

Oyo rooms did not provide gst details of my employer to be included in the bill, which i need to submit for reimbursement. Below is my gst details of my employer:
Entity name - corporation bank
Gst no 19aaacc7245e1zs
Address - corporation bank zonal office, 3 middelton row, park street, kolkata - 700041
[protected]@corpbank.co.in

Booking invoices on which this details should be added:
Oyo 44586 hotel himalay,
Mahatama gandhi road, kolkata, kolkata

Booking id1- dfhk5648
Booking id2- siur7526
Booking id3- fqlh5186
Stay was from 21th august till 2nd september 2019.

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no and gst amount deducted. Oyo is only providing me the payment receipt, which is of no use to me, and firm where i am working is not accepting my claim since the same cannot be used for taking gst credit.

I spoke to customer care several times and also updated the gst details during my booking in the app, but still the invoice with customer gst details was not be provided.

I request to please help me getting the appropriate invoice.
I need this on my email id [protected]@gmail.com asap

Jmt travels, noida
Dear ravi ji,
We are very much thankful to for making our tour programme for puri etc yatra.

We are giving our feedback for hotel larica puri, which was under the management of said to be renowned brand oyo.
We were treated there as most disrespected, disregarded and neglected so called guest.
No reception at arrival at hotel.
Even water was not served at reception.
Rooms were not cleaned.
No water provided we have paid ₹30/per bottle for water.
No room service.
No wifi
No intercom
No phone at reception
Electrical points were loosened, open and were inviting for any accident.
Air conditioners were not working.
Behaviour of total staff wasvery very far from any degree of satisfactoion, including managermr. Bhattacharya
Except the counter receptionist ms sujata.
All rain water was flowing in number of rooms.
No phone on the reception except one mobile which was also kept switched of & this was also tested by oyo people e. G mr. Raghav, ms. Anchal sharma, mr. Vaibhav and various other at call centre. These all complaints are recorded in oyo call centre.
Anyhow, हमें रुकना था, रुके, झेलना था झेले लेकिन अब आपसे अपेक्षा कि अपने स्तर से इस झेली हुई से परेशानी से oyo को अवगत कराएं ।
यदि जांच में यह तथ्य सही हों तो हमारा पैसा वापिस कराएं
ऐसा न करने की दशा में हम कोई भी निर्णय लेने हेतु स्वतंत्र होंगे जिसके किसी भी परिणाम के उत्तरदायी आप अथवा oyo होंगे ।
धन्यवाद
सी एम नागपाल
सीनियर्स वी केयर
कंचनजंगा, सेक्टर 53
नोएडा
संपर्क [protected]

I have been staying at this hotel for the past 2 weeks and within the last week of my stay i have been harassed by an employee at the front desk by the name of melissa. She has told me that they have received noise complaints about my room number from other guests. 2 of the times that she notified me of the complaints were times when i wasn’t even in my room or on the property at all. I explained to her and another woman at the front desk that i was not in my room at the time of these complaints so the noise could not have been coming from me. This morning while i was at work i received another call from her stating that i was going to be put out of my hotel room due to another complaint being called on me. She also argued with me about not paying for my room an extra night after i explained to her that i did. I explained to her that i have my receipts to prove that i have paid for my room. She continued to argue with me and tell me that i would be put out of my room anyway. I spoke with another woman at the front desk last night (Amy) who told me that the complaints were written down but the guest who complained could not verify exactly which room the noise was coming from. She called me and i was in walmart after just leaving work. I spoke with her and informed her that i have not yet made it back to the hotel, therefore the noise could not possibly be coming from my room. She said that the complaint was about a woman standing in front of my room door talking loudly on the phone. I explained to her that the woman was not a guest of mine and i had just gotten off from work and had not made it to the hotel yet. I work 12 hour shifts from 9am to 9pm. I am hardly ever at my room until it is time to go to bed. I also have a small child (Baby) who is in my room with me after i get off from work. If the noise complaints are about my baby crying, that is something that i can not control. He is a baby and i think people should be understanding of that. I am a loyal paying customer and i don’t think that i am being treated fairly. Melissa has had something rude to say each time i have encountered her at the front desk this week. Today was the last time i am willing to put up with it as she threatened to throw me out of the hotel. Even after explaining to her that these complaints could not be about me because i wasn’t in the hotel at the time and after i explained to her that i have already paid my money for my room for the next few nights. I need someone to look into this for me and take action!

I booked a hotel in burdwan, its oyo36031 on 22nd september 2019 nd booking id is rnlp1708 with rs. 1310/- after booking i called to the hotel to confirm my booking on but they told me with this low price given by oyo they can't accept my booking, then i called the customer care and it's horrible they suggest me one hotel which is 150-200 km away from my location..
How can the hotel denied my booking after i get confirmation and why oyo show this low price when hotels are not accepting..

Dear sir,
My booking id : EZFR8135 was done 18/09/2019 by 1 am in morning for the date of 18/09/2019-19/092019 I thought that the 17 th date is already over and so we are booking on a correct date . but the system has taken 17/09/19 after 12 am it is already over. how can a system take it as 17/09/2019 .so I didn't check in that booking ID, so I created a new booking on 18 th September morning in the same hotel stayed there, I am genuine customer to oyo I have regularly booked rooms in oyo, considering that I am asking for a refund for my booking, kindly do the needful.

Oyo rooms not providing me any gst invoices. I made 6 booking from 15/Aug/2019 to 18/Sept/2019. They are providing only payment receipt and checkout as a mail which are no use. I filled my company gst number details in all booking at the time of check-In. Now when i call to customer care, they are denying to provide gst number invoice.
Booking ids are :-
1. SHWX3109
2. JUHW3628
3. ZRHQ7349
4. PNEG8069
5. SXTD2704
6. OKND3476

This is regarding oyo living, a co-living space in noida.
House name - oyo life nod418 sector 100
Booking id - 15885
In spite of vacating the property with written notice, my one month rent which was collected as security deposit, is not returned even after 20 days from the date of move out. I have written hundreds of emails to the customer support but no response is received.

Ref ldvk 5296 booking oyo booking

As informed by oyo, the amount was transferred to my bank account on 16.08.2019. But till date the amount is not reflecting.

They are not sharing their transaction id, so that i can trace the amount with my bank authority. On the contrary they are asking for my bank statements from 16.08.2019 to till date. This is ridiculous. The case was regarding 03.06.2019 booking. Still it is not resolved. I had written number of mails, number of phone calls with hold time of almost 10 to 20 minutes.

Kindly resolve the case and expedite my refund