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Parimatch India Complaints & Reviews

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Updated: Jun 16, 2026
Complaints 1818
Resolved
1458
Unresolved
360
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Parimatch India reviews & complaints page 8

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P
PhantomBreaker
Apr 30, 2025
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Resolved

In the live casino section the video does not load - just a black screen and endless loading.
May 1, 2025
Complaint marked as Resolved 
I contacted support, they checked the problem and confirmed a technical failure on the server. The video was soon restored, and I was offered compensation for the inconvenience. They apologized for the delay and promised to improve the stability of the streams.
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    C
    CyberSpecter
    Apr 30, 2025
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    Resolved

    I received a free bet of 250 rupees, but when I tried to use it in a live bet, the system said: "Not available for this event."
    May 1, 2025
    Complaint marked as Resolved 
    I contacted support, they checked the freebet conditions and confirmed that there was an error in its activation. They reactivated the freebet for me and I was able to use it without any problems. They apologized for the glitch and promised to improve the bonus activation process.
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      ShadowCipher
      Apr 29, 2025
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      Resolved

      When trying to play a poker tournament, I got an error: "Insufficient rights", although the tournament was public.
      Apr 30, 2025
      Complaint marked as Resolved 
      I contacted support, they checked the tournament settings and found an error in access. After fixing it, they allowed me to participate, and also apologized for the misunderstanding and promised to improve the functionality for future tournaments.
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        FrostWraith
        Apr 29, 2025
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        Resolved

        I deposited Rs 3, 000 to sit at a poker table but my balance was not updated and the table did not let me in.
        Apr 30, 2025
        Complaint marked as Resolved 
        I contacted support, they checked the deposit and confirmed that there was a system failure. A few minutes later, the amount was credited to the balance, and I was able to join the table. They apologized for the inconvenience and promised to improve the balance update process.
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          V
          vatsv3
          Apr 29, 2025
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          For privacy reasons i submited personal details as name: xyz and like that and wrong DOB but i have submited my correct mobile number and mailid now im unable to withdraw my 3700 from wallet without verification

          userid:[protected]
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            G
            GhostKnight
            Apr 28, 2025
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            Resolved

            In blackjack, the dealer hit twice after 17 - and of course I lost 2, 000 rupees.
            Apr 29, 2025
            Complaint marked as Resolved 
            I wrote to support, they checked the distribution and confirmed the violation of the game rules. As a result, they returned 2, 000 rupees to my account and promised to conduct an additional investigation into this case.
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              S
              SolarFlux
              Apr 28, 2025
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              Resolved

              During a live roulette game, a bet on even was accepted, but after the spin it simply disappeared from the history.
              Apr 29, 2025
              Complaint marked as Resolved 
              I contacted support, they checked my session and confirmed the error in displaying bets. The bet amount was returned to the balance and they apologized for the system failure.
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                D
                DarkByte
                Apr 28, 2025
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                Resolved

                When I tried to change the phone number in my profile, the site gave an error, and now I can’t log in using OTP.
                Apr 29, 2025
                Complaint marked as Resolved 
                I contacted support, they checked my account and reset the OTP settings. After that, I successfully logged in and was able to update my phone number. They apologized for the inconvenience and promised to improve the data change process.
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                  T
                  TitanGlitch
                  Apr 27, 2025
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                  Resolved

                  The bonus funds of Rs 3, 000 disappeared from my balance even though I have not used it and it has not yet expired.
                  Apr 28, 2025
                  Complaint marked as Resolved 
                  I contacted support, they checked my account and confirmed that there was a glitch in the system. The bonus funds of Rs 3, 000 were restored to my balance and they apologized for this technical glitch.
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                    InfernoBreaker
                    Apr 27, 2025
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                    Resolved

                    An attempt to enable two-factor authentication resulted in me no longer being able to log in - the system wrote "token error"
                    Apr 28, 2025
                    Complaint marked as Resolved 
                    I contacted support, they checked my account and reset the two-factor authentication. After that, I was able to log in again, and they promised to improve the system to prevent such errors in the future.
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                      Q
                      QuantumWraith
                      Apr 27, 2025
                      Resolved
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                      Resolved

                      I registered using a promo link that promised 100 free spins, but my account only had 10.
                      Apr 28, 2025
                      Complaint marked as Resolved 
                      I contacted support, they checked the promotion and confirmed the error in the accrual. As a result, they added the missing 90 free spins to my account and apologized for the confusion.
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                        E
                        EchoNova65
                        Apr 26, 2025
                        Resolved
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                        Resolved

                        When I go to the "Popular Games" section, I constantly get error 502 - I can't launch any slot.
                        Apr 27, 2025
                        Complaint marked as Resolved 
                        I contacted support, they confirmed that it was a temporary server glitch. A few hours later, the problem was fixed and I was able to launch the games again without any issues.
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                          N
                          NightDrift83
                          Apr 26, 2025
                          Resolved
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                          Resolved

                          When trying to upload documents for KYC verification, the site froze and nothing was saved.
                          Apr 27, 2025
                          Complaint marked as Resolved 
                          I contacted support, they checked my account and suggested uploading documents manually. Everything went smoothly and verification was successfully completed.
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                            O
                            OmegaBlaze81
                            Apr 26, 2025
                            Resolved
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                            Resolved

                            I received a message about the promotion "Deposit 1, 500 - get 1, 500", but after replenishment the bonus was not activated.
                            Apr 27, 2025
                            Complaint marked as Resolved 
                            I contacted support, they checked my deposit and found an error in the activation of the bonus. In the end, the bonus was credited manually, and they apologized for the delay.
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                              C
                              CyberWarden82
                              Apr 25, 2025
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                              Resolved

                              After I made a live bet on tennis, the game was updated with a 2-minute delay - everything was already over, and I only saw the score
                              Apr 26, 2025
                              Complaint marked as Resolved 
                              I contacted support, they apologized for the delay in the broadcast and offered compensation for the missed bet. They also promised to improve the quality of streaming for live bets.
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                                S
                                StormCipher87
                                Apr 25, 2025
                                Resolved
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                                Resolved

                                An attempt to wager a bonus in the Sweet Bonanza slot was interrupted, and when I tried again, the wagering was reset to zero.
                                Apr 26, 2025
                                Complaint marked as Resolved 
                                I wrote to support, they checked my session and acknowledged the error in the system. They returned the bonus to me and credited it again, with apologies for the technical failure.
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                                  PhantomGlitch122
                                  Apr 25, 2025
                                  Resolved
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                                  Resolved

                                  While withdrawing 5, 000 rupees to a bank account, the site gave an internal error and the money got stuck.
                                  Apr 26, 2025
                                  Complaint marked as Resolved 
                                  I contacted support, they checked the transaction and confirmed that there was a failure in the withdrawal process. A few hours later, the funds were returned to the balance, and the next time the withdrawal went without problems.
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                                    ArcaneSpecter18
                                    Apr 24, 2025
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                                    Resolved

                                    After activating the "Wheel of Fortune" the wheel spun, but the prize never appeared - it simply disappeared.
                                    Apr 25, 2025
                                    Complaint marked as Resolved 
                                    I contacted support, they checked the session and confirmed the error in calculating the winnings. In the end, they manually credited me the prize and apologized for the problem with the wheel.
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                                      NeonStorm12
                                      Apr 24, 2025
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                                      Resolved

                                      The My Bonuses section shows an incorrect expiration date - the Rs 1, 200 bonus expired after 1 day instead of 7.
                                      Apr 25, 2025
                                      Complaint marked as Resolved 
                                      After I noticed the problem with the bonus, I contacted support. They checked the information and confirmed the error in displaying the expiration date. They immediately compensated me 1, 200 rupees to my balance and promised to fix this bug.
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                                        TitanShadow15
                                        Apr 24, 2025
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                                        Resolved

                                        Placed a bet on an IPL match for Rs 1, 000 but the settlement was on the wrong result.
                                        Apr 25, 2025
                                        Complaint marked as Resolved 
                                        I contacted support, they checked the match and confirmed the calculation error. As a result, they returned 1, 000 rupees to my balance and apologized for the calculation error.
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