Parimatch India Complaints & Reviews

I activated bonus funds on the slot, but after restarting the game they disappeared, and I was unable to continue playing with bonus money

Slots and live games at Parimatch casino take a long time to load, sometimes several minutes, which makes it difficult to start the game on time, especially when you are in a hurry

Requested a withdrawal from Parimatch casino, but after a few hours the request was cancelled without any explanation..

When trying to register at Parimatch casino, the site constantly gives an error at the last stage, and I was never able to complete the registration.

I have participated in promotions on Parimatch several times, but the bonus system seems unclear and opaque. Bonuses do not always arrive, and there is no explanation as to why.

During live games at Parimatch casino, the broadcast lags significantly or freezes, which prevents you from taking part in rounds on time.

After reloading the page in one of the Parimatch slots, my balance was reset to zero, and all the money that was in the account disappeared without a trace.

During a live blackjack game, the system generated an error and my bet was stuck, causing me to miss out on a chance to win the round.

I sent documents for verification to the Parimatch casino, but the process took several weeks, which prevents me from withdrawing funds and continuing to play.

Parimatch Casino advertises instant payouts, but in practice, withdrawals can take several days, which is disappointing.

I did withdrawl on 11 Febuary 2025,
Till now not recieved, they said 3 working days but its a week.
Two withdrawls
8500/-
14000/-
They are not responding properly and quickly

Sometimes during live betting the site just freezes and bets are not accepted. This causes great frustration, especially if you miss a profitable moment.

Tried to make a combo bet but the system gave an error and suggested splitting the bets. This is not what I expected from the platform

The site does not have a history of all transactions. I would like to see not only the current balance, but also detailed information on expenses and replenishments.

The mobile version of the site constantly throws errors when trying to open live matches. It is simply impossible to use

Dear Parimatch,

I am writing to you to raise an issue about: Gambling

The issue that I have experienced was: I deposited ₹ 2500 through UPI on 6 February which was not credited to my Parimatch account. I also complained to Parimatch help centre that I did not get the money even after the deadline was over they only said your money is safe with us it may take some time. I have deposit screenshot and my bank passbook also the payment QR.

It occurred on:[protected]

This meant that It feels me frustrated and I can't place my bets due to this

Refund

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Avikal Mani Tripathi

Account number[protected]

Chowk Bartan Bazar,
Balrampur UTTAR PRADESH
271201

I made a deposit of 2500 INR,
The amount is not credited but they are not even answering my query,
Its been almost a month (9/01/2025).

Player ID :[protected]
Myself nishkal raj, I've been using parimatch for a long time now I've made mansy transactions as well, recently the customer service is just terrible, they take days to reply in the first case, they ask for bank statements and payment confirmation slips, I provide them then they take another 5 days to tell me that they've considered the case and gave a complaint ID. But still the issue isn't resolved, previously I had encountered the same issue I made a deposit of 301rs using phone pe to a screenshot thei website provided for deposit, the transaction was successful from my end but did not reflect in my account I sent a series of emails and for no use. I did not receive that amount till now, and same issue again, on 1st Feb I made another 301rs deposit, in their website dashboard the payment status is showing declined, ( I had followed all the necessary criterias for the deposit it was made within 2 mins) I've been trying to contact them via mail but no response from their support team. Their online chat doesn't work. These people are scammers.

Dear Parimatch Support Team,

I am writing to formally address an ongoing issue with my withdrawals. My past withdrawal requests have been repeatedly rejected, and every time I contact your support team, I am given the same response that it is a "technical error." However, despite multiple attempts, the issue remains unresolved, and my withdrawals continue to be rejected.

I demand an immediate resolution to this issue, and I expect my next withdrawal request to be successfully processed without any further delays. If this matter is not resolved promptly, I will be forced to take serious action against your platform.

Please provide a clear explanation for these repeated failures and confirm that my next withdrawal will be successful.

Looking forward to your immediate response.

Best regards,
Anirudh Saini
Player ID:[protected]

The system shows incorrect end dates for promotions. I tried to participate in a promotion once, but it turned out that it ended a day earlier.