PayUMoney — Amount is not release without any reason

In was create an account as a merchant in payumoney after my some clients make a payment between 16-sep-2020 to 25-sep-2020, approx 50000 inr payment in a satellemt but payumoney not release this amount without any reason and now if we ask about my payment he is use in professional language and not release amount he told me we send a mail to my client and ask about confirmation but still my client not recieved any email form payu side
After 10 tp 15 days already complete but my payment is pending and payumoney not give a proper answer
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Hi!

Apologies for the inconvenience.

Request you to share your registered details for further assistance with your query.

Regards,
Team PayU
Hi!

Apologies for the inconvenience.

Request you to share your registered details for further assistance with your query.

Regards,
Team PayU
Hi!

Apologies for the inconvenience.

Request you to share your registered details for further assistance with your query.

Regards,
Team PayU

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