Comments
Forbes Crystal — SERVICING
Dear Sir,I gave a request for servicing of Forbes Crystal (water purifier manufactured by Eureka Forbes) Servicing on 21/10/2008. My customer code no is [protected]. My service request no is 52128772. Inspite of following several times and subsequent booking of complaint none of the Eureka Forbes service people are bothered to attend. The purifier needs to be serviced once in 6 months. I request to take the matter further inview of their worst customer support and not bothering to attend the service call. I donot know how they are managing the service requests across country. PL TAKE MY COMPLAINT AND SEE THAT MY WATER PURIFIER IS SERVICED.
Aquasure Crystal UV purchased on[protected] and free service was valid till[protected]. even after several request on phone only on Free Service was provided on[protected]. On inquiry it is reviled from the Service Card No.-SD-2767 that the service provider has maintained bogus service entries on[protected] and[protected] with bogus customer signature without providing the free service. Zerox copy of the Service Card is available with me for verification if required. They have also not replaced the candle during the Free Service period. due to non providing of service my family was compelled to drink unhealthy water which resulted in sickness of my grand children many a time.
In view of above I request a strong action against service provider as well as I must be given additional Free Service and Free replacement of candle.. S.N.Tiwary. email- s.n.[protected]@hotmail.com
Address: Om shambhu Niwas, H.No.1273, Near Lodha Heaven, Shirgaon, Badlapur(EAST), Thane- 421503
In view of above I request a strong action against service provider as well as I must be given additional Free Service and Free replacement of candle.. S.N.Tiwary. email- s.n.[protected]@hotmail.com
Address: Om shambhu Niwas, H.No.1273, Near Lodha Heaven, Shirgaon, Badlapur(EAST), Thane- 421503
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Forbes Crystal — Pathetic Service
Pathetic service ever seen in any consumer durable. I have purchased Forbes Crystal 1 1/2 yrs back. I have been following up with the call centre for the past 6mths since the water does not get purified. Till date i have only been following up with them . Every time i call them they ask for one last chance, but are not ready to help beyond that. They are afraid of giving their managers number. There is one Mr Ajay who is has not been helpful and one Mr Bhagat- service engineer who never picks up his call. I have categorically stated that weekends are the days when the technician should come but then the wairt is just never ending. Being from a service industry we also deal with customers but have never come across such shoddy service. I have my own doubts whether even this complaint will be attended to.