PVR Cinemas Complaints & Reviews

Dear pvr, i was trying to book kabali movie tickets for 23rd july '16. the site was slow and i wanted to book four tickets. payment went through four times but ticket confirmation failed and the end page said something like "oops, ticket booking failed". about an hour later i got a mail stating all 16 tickets got confirmed. i want the refund for the remaining three tickets. i tried calling multiple customer care numbers. none of the calls went through. kindly process my refund request. for further details drop me a mail at, [protected]@gmail.com.

I was in pvr kochi, lulu mall yesterday for the 6 pm show of ice age with my two children. The guard, mr. Freddy stopped me for frisking which i have a serious aversion to. This is me, i do not like hands running over my body without my permission. Especially hands that run over hundreds of other bodies before scampering all over mine.

Freddy is a very serious security guard who takes his job very seriously indeed and asked me to step aside and wait till the manager arrives to solve the situation. The manager (Couldn't catch his name - starts a...) arrived promptly and believe me, the arrogance was simply outstanding. He seized me up with a disdainful look and started treating me like - pardon the word - poop. I am using this word here because that is exactly how he treated me in front of my kids. And said we will have to leave the premises if i do not allow myself to be touched...

His attitude was so bad that my kids were literally begging me to have a physical confrontation with the 'badman from pvr'.

I looked at their concern for me, took a deep breath and walked into the humiliation of being frisked under the smirking gaze of your security team who had gathered to watch me succumb. Because to me as i am sure is with others who enjoy parenthood, the smiles on the face of their children come first. Before even getting humiliated by insolent security managers who think nothing of letting the brand identity your company has carefully and extensively cultivated over the years.

Imagine, this is after i said i ll empty my pockets and giving permission to use the metal detector on me. What sort of a system is this if a company of your repute is indulging in deliberate incursion into the personal rights and space of individuals?

Your reply is awaited as this would decide whether i should move legally on this matter. I intend to fight for this because i believe in the right of every individual in this country and the constitution that allows it. If your employee is making a mockery of indian constitution, shouldn't it be a rather big concern for the company?

Please contact me on [protected]

I went there to watch sultan movie. When i am entering security guard told me through chew gum in dustbin and so i did. But i was getting late for show, so after that i was going fast on stairs and that guard pull me back very disrespectful and abused me. He thought i can't understand hindi language. Manager is also supporting him. I know i am not an indian but all people should treat as human or as equal. I know also that i am writing all this, but it's completely useless because no one is going to take action because you guys don't care. I had very good experience with pvr cinemas because of that i felt like i can't watch movie anymore at hall. Pvr saket anupama, nicely done and thanks for your good service, which let me to hate watching to hall

Dear sir,
How to do work your organisation??
In panipat city there is arrangement of sitting at entrance.
All people were standing if they come prior time.
There is also not working air condition on entrance lobby.
It's very very bad.
Plz look after.
Regards,
Pankaj Aggarwal

We were watching sultan at 1:40pm on 10/7/16 in guwahati, assam having two tickets b-22, 23. we showed the ticket to the ticket checker and he asked us to take our seats. at interval another ticket checker came and asked us to move to another place as he told us we were sitting at wrong seats, just when we were about to change our seats another ground staff named mr. chana borah was offensive in his behaviour and was ruthlessly asking us to get up and leave. he totally spoiled our time and enjoyment of the movie as i had to go out to write in the complaint book. i want strict action to b taken against such unprofessional employee hired by pvr and want my entire booking amount refunded to me.

Hi.. I vicky living in naraina vihar delhi.. I came pvr naraina for booking ticket at 11.50 show.. They said housefull.. I requested them pls arrange 2 tickets but clearly said no tickets available.. Suddenly 1 guy come on ticket counter and talk to rahul rana manager and karan and they give to him 2 tickets without any booking and cancellation.. This is i feel very bad. I m regular customer of pvr and i m local person in naraina.. But now i will never come to pvr and i ll never suggest to anyone for pvr.. Everywhere is politics.. Pls call me if possible
My no. Is [protected]
Vicky

I went to inorbit mall today at 9:00pm ist in hyderabad, telengana where pvr cinemas have a branch to book 22 tickets for saturday morning 09/07/2016. i was informed that i can not book 22 tickets at a time and i was told by the manager in charge that i have to pay rs 340 for the booking i. e. 150 (movie ticket)+190 (food charges). moreover he told me that i can book only 6 tickets and i can use my card only once in a particular day for transaction. is it sensible any way. if i go for a movie and i prefer to watch another movie i will not be allowed because i will be using my card more than once. i told the manager that i can book 6 tickets 4 times from the counter but he replied you are not allowed.

Hi team,
I am a very regular visitor in pvr vikaspuri (primarily due to its proximity to my house - 1 km to be exact).
Today however was the worst experience i have had there.
Today i. e on 7th july i along with my family (4 others) went to watch sultan (9am show). at the entry itself, mahesh behave extremely rudely with my husband - reason an extra minute to show the booking confirmation on his mobile. when we told him to lower his volume he paid no attention.
If this was not bad enough his manager akhil further insulted us and misbehaved. we had 5 tickets (n - 9, 10, 11, 12 & n 19) and obviously wanted to sit together but he insisted that our seats are not together and someone will have to sit separtely. when i said my little 4 year old cant sit alone he said but madam you can sit alone. my husband requested him to behave properly but he continued to argue.
When him its very poor customer service he said - we are running a business!!! when we told him we are regular and know the duty manager he rudely shouted - all old staff is gone. we wanted to speak to his manager, he said she isnt not available. he gave us no feedback form to share our feedback. we missed good 20 minutes of the movie's beginning!!! we pay to watch a movie and not to get screamed upon. if your employees think its business over customer service then its a never again for us.

We had gone to purchase the tickets of sultan on the 5th of july for the 6th. We asked for 5 tickets for the evening 8.30 show but were told that it is sold out but tickets for 8.10 show is available. We agreed and took the tickets.
On reaching the venue at 8 pm on 6th we realized that we were given the ticket for the 8.10 am show which was obviously over and our ticket is invalid.

On contracting the senior person we were told it is our responsibility to check the ticket before we leave the counter so nothing can be done. However he check at the counter for tickets for the 8.30 show as we did not want to go back without watching the show but were informed that no tickets were available.

On escalating the matter we were offered fresh tickets for the same 8.30 show on fresh payment.
I find 3 things fishy in this incident.
1. Was the person deliberately misguiding us to sell the tickets for the 8.10 am show as who would want to purchase the ticket for the 8.10 am show when you are asking for the evening 8.30 pm show. He purposely created the confusion to sell extra tickets.
2. When there were no tickets for that show available at the counter how we were given 5 new tickets for the show. This means the management is keeping some tickets aside to probably sell at black later in cases of house full shows.
3. As incase of no show in flights the tax amount is refunded. Similarly should not be the same here and the tax amount of our un - used tickets be refunded. Is it legal to retain the tax amount.
Uresh poddar
[protected]

I noticed this for long now. Whenever I take my kid for an animated movie (which I suppose is meant for kids specifically), the advertisements and trailers etc. before the movie as well as in intermission are highly inappropriate. The detailed advertisements of ladies and men's undergarments or any other irrelevant ads should be strictly prohibited. This leaves many parents like me embarrassed. I hope some action is taken for regulating the ads material shown in kids movies at least.

I had booked ticket through paytm app of sultan movie.. And had applied for refund of money due to non working of air conditioner at cinema hall and other technical issue (Details as given)
Sultan on
Wednesday, 6th july 6:25 pm,
At pvr aura bhopal (Screen2),
2 seat (S): premier-h3, h2.
Total amount-rs 446.00,
Booking id: aura[protected],
Kiosk id: wgbt3b4
Wgbt3b4... Kindly refund my amount back... For which i had already applied at bhopal pvr...

I wanted to book bulk tickets for my business clients in pvr cinema for rs 200 club category. But i was told that i will have to take along with it a rs 230 minimum combo which i did not have the budget.

Then i told the pvr manager that i will take the tickets from quoe, they refused me from gettig more than 10 tickets per person despite me rejoining the quoe again .

Then I asked them to give all these things in writing they again refused. This is a very dangerous way in which they are just exploiting the customer to pay as much as they want.

Eagerly waiting for some redressal

21/6/2016 Tuesday 8.15 pm

I went to PVR cinemas located at Phoenix Market city pune, in movie i ordered a of Disney nachos which were given to me in a broken plastic box. It was dark inside the movie hall so i couldn't see at first but the plastic box was broken. How irresponsible it is to serve something in a broken box. What if a would have eaten a plastic piece by mistake. In interval I went to the counter and requested the waiter at food counter inside pvr to replace my box. He refused to do that after having a discussion with his co-worker. Both of them misbehaved and asked me to buy another pack if i want to get my broken box changed. I never expected this to happen in pvr that food counter staff will behave in such a manner with its customer. They also threw my broken box to avoid any pictures and complaints.

24th june, 2016. 9:15pm
Me and my friend were stopped from leaving the venue (Pvr cinemas, allahabad) during the interval by security. They said you cannot enter once you leave, and asked us to submit our tickets if we wanted to go out. On contacting the manager, he said "one of you can go". When i pointed out to the clueless manager that not only is this stupid, but also illegal, he said that this is what he was told by higher authorities. He could not supply any written proof of these orders. It seems to me that this was a tactic between the manager and the stall owners, as i have never faced this problem in any other city, and i don't believe pvr would endorse such acts.
I feel you should look over this matter thoroughly, as it is disrupting the faith of your customers. What in your opinion should be the resolution to this breach of freedom of choice and liberty?

Our disgust for the movie, udta punjab actually is courtesy pvr kochi for playing spoilsport and ruining our movie experience. We literally shred and threw away our three movie tickets in disgust and this might as well be the last time we contribute to the revenue of pvr. We are regular cinema goers and lulu's pvr was always our chosen place since it opened. Sadly, we had one of the worst experience from them this time. Manager and staff were upholding the a censorship rating of the film and denying us entry because they were more concerned about the moral upbringing of our sleepy 5 year old child for a 10.30pm show on saturday. When we, as parents, are aware and convinced that our child is not going to take back anything negative from this show and our child is entirely our responsibility... Who is pvr to decide for our child and in the process, robb us of inr 600.
Shame on pvr for such moral policing and harassing customers with valid tickets. They did not have as much courtesy of cancelling our tickets and refunding our money because they were the ones who were denying us entry into the cinema hall. So much for being truthful. Thanks pvr. Count our 600 bucks in your begging bowl and thank us!

On 19th june 2016, I had come to pvr to watch Udta punjab 7.45 pm show with my family. I was extremely dissapointed to find my self seated on a broken chair which was inclined to a very uncomfortable position. My seat no was E12 in Audi 4. Hope you take notice of that. I am a regular at this hall but was dissapointed not to find value for money for your service.

I went to pvr last night for movie udta punjab as par the guide line we know the movie is for adults only. I bought the 4 ticket he didn't ask me for my anyof my id. And evn tho i am a adult mh age is 21 but at the entry point the garud wanted to impress the female gaurd so he made a punch over me and said "lagte ni yar" she start smileing and and female gaurd to.. And my freinds well.. I felt insulted.. At i just show him my id and moved over and again when i passd away one of the security parson said to my friend he nees good diet.. I mean i was a victim of bully by the seccurity gaurds.. I haven't paid 175 buks for being a victim of bully i mean seriously if you cant judge ppl age then you shuld ask for id before giveing then the tickets.. I am freqnt buyr but now i wont went to any of the pvr onwrds.. The uneducated staff leads to shame.. For ppl.. Like me any many more..

Jun 16. The sound system is very bad. Have to be very attendive to listen the conversation what happening. Mobile ring tone is much louder. I felt like my home theatre 2.1 is much better. Spending money to travel n then buying tickets then audiences get cheap audio quality? While watching conjuring 2 same experience a week before. Not a single scene was scary coz sound was bad. Neither surround was kept perfect nor straight from screen set properly. Audience sound was clear and very audible. Theatre sound should be like even mobile or any other near by scream as well it shld not be heard other than movie sound. Very much dissappointed by the pvr sound management in panvel. Whole navimumbai kharghar inox n big cinemas has good sound quality.

We went to pvr icon at infinitymall lokhandwala to watch movie! Where they gave us ticket without any identification @11 am when asked to enter were not allowed because we did not carry our id unknowingly. Hence we requested within 5 minutes to cancel our tickets and so we could book it for later when we get our id because the movie would start in a minute and it would be too late if go back home and get our id proofs! It was staright away rejected and bad attitude was shown! We said we are regular customers and these guys wasted our 20 30 minutes of time in their unwanted discussion later giving us the permission to enter not conciderin the id, which we did not because half of the movie was over and it would be waste of time and money to see it because of them. We were very unhappy and heart broken because of their layback service which rotten our mood to see and visit that place again. We are unsatisfied and annoyed by the way they spoke to us and spoilt the day. An unpleasant experience in infinity (Person on counter kimberly)

The other day (16 june) me and my friends went to book tickets for 19- june afternoon 4:30 show of the movie conjuring 2. we went to book 7 tickets for that particular show. when we asked the attendant for 7 tickets he replied that 7 tickets cannot be issued unless and until you take the combo of (coke+popcorn) worth rs. 110 for all the 7 people so my bill will amount to nearly (840+770)=1610. he further added that when taking more than 3 tickets, its mandatory to take this combo. this is unfair and very bad on your part as a reputed company like pvr is harassing customers in such a manner. then when we asked the attendant to issue tickets 3 each they said they cant do so and pointing towards the camera they said the authorities are watching and its the rule. then we were forced to book the tickets online on which we were made to pay 30 extra for every ticket for the online transaction. this incident has bogged down my faith in pvr cinemas which used to provide reliable and good services earlier. please kindly look into the matter and do the necessary.