PVR Cinemas Complaints & Reviews

I have been a victim of your fraud transaction at the Mangalore PVR ticket counter. I asked for a 2 tickets of "Inside out" movie at around 2.35 PM on Monday 28 June 2015. Ticket was for Rs100 each and I gave my credit card which I got a message stating an amount of Rs 200 is debited. I see my statement today and I see an additional transaction for Rs180. done by the gentleman at the ticket counter. Time : 14.34.50 TID : 47055011 Invoice : 003616 Master Card ending 8377 Audi 1 - Seat no L7 & L8 I would request you to investigate this issue and make sure u refund the amount at the earliest.

I have booked 2 seats seat no h3 and h4 on theaterno 4 at pvr acropolis mall ahmedabad on dated 27/6/15 to watch abcd movie with my daughter. I foumd seat no h4 in totally broken condition. Intially no body responded after @ 30 minutes they managed to provide me another seat Till then no interest left to watch movie. Than I met manager but he talk me rudely and mention that youcan do whatever want to do.pl give me the justice.

I had booked my adv at pvr prashant vihar for a week which had to be payed during the interval of every show.. On the first day when I went to check my adv, the adv was not displayed properly and the audio was not plyed with the adv even though I was charged for audio. They assured me that this will get fixed from the next day. When I came to check again the same problem was occuring. Nobody was even bothered whether the client's adv is being displayed properly or not. Again they apologized to me and said that this would be fixed. They fixed the problem infront of me and assured me that this wont happen again. Then again after 2 days I went to check mu adv, then again audio was not playing. I reported the same to the manager and he said that this is not possible. We told him that we have made the video of the same. But instead the manager was trying to act smart and blamed me that you did not take the video properly. This is really pathetic behaviour on pvr's part. This kind of behaviour is cannot be accepted. Even the manager there was not at all cooperative. Now I dont trust pvr for my adv and I dont think the mu advs are being played properly. I want my money to be refunded as the services promised to me have not been provided.

To whomever it may concern On 21st june 2015, sunday that was yesterday i went for a movie- abcd2 (3d) show, timings- 22:40 with my guest at north country mall pvr cinemas, mohali. And at the ticket counter I bought two tickets of which copies i am attaching with this mail. My total bill was ₹450 for two tickets and i gave ₹500 to the person at the counter and the guy didnt return any change to me instead he wrote 50 on the way ticket and said that you will recieve ₹50 on your seat, so i said okay and went to see the movie but no one approached me during the movie and cared to return me the money. The case is not about ₹50 but the breach your company is doing. I have no clue to how many customers same thing is happening and the company is making easy money like this. Even my guest questioned me that no one came to return the money and i felt embarrassed. I was thinking to tell this thing to press but before that i thought to tell the concerned authorities about the fraud the people who are working for you are doing. Before i move to consumer court please let me know what action your company is going to take. Cinemas: North Country Mall, Mohali. Attachments: Copy of tickets on which 50 is written. Harjot Singh Narang Hno-299, phase-4, Mohali-160059 Mobile no.- [protected]

When movie starts I and my father saw jurassic world film in 3d with 3d Glases and it will like smudge and scratch on it and problem to see the film then I change Glases and then again problem it's lens is came out from frame then again I change it in during film then I got correct Glases my whole action was gone and i am angry to see that there staff did not check that Glases are correct or not i am soo angry to seer that staff shame on you staff or packiging of Glases shame shame on you

Sir, We have been charged twice for Rs. 311.92 against Movie "Dil Dhadakne Do" show time - 7.00 pm Dt: 17/06/2015. Refer : booking ID WR83LSB seats - platinum - Seat Nos. P1, P2 Audi 03 You are requested to please refund the amount of Rs. 311.92 in our A/c and confirm the same immediately.

Sir, We had a show of movie Dil Dhadkane Do on Saturday afternoon at 3.30PM in PVR-EMPRESS MALL, NAGPUR. During the show, the AC of the hall is not working. We felt that it was due to some technocal issues, but as the show continues there is safocation made in the hall and sweat coming from our body. In the interval we made a complaint to the manager about it and he replied that the AC is now working. But even after the post interval AC problem got continued and the same was carried over during the whole movie. We had a uncle with us who is a serious prob of migrane. Due to safocation, there brain caught a pain and they had to leave the movie in between. Our all collegaue members and to frsutated and angry due to this embarassing situation. We are not enjoyed the movie at all. There is terms on Nagpur cinema that the cinema hall is fully air conditioned and customers like us came on hot afternoon in the anticipation of getting cool air. Also, AC charges are also collected from us. We didn't got the service as shown and i want the refund of our money for the same. We had purchased tickets (Patinum, costs-Rs 630) for which we want refund otherwise we will loose the faith in PVR type cinemas. The details are as follows: 1. Row Q seat 14, Audit no.253357, serail no-8075/2/3/[protected]/000478 A 2. Row Q seat 15, Audit no.253357, serail no-8075/2/3/[protected]/000479 A 3. Row Q seat 16, Audit no.253357, serail no-8075/2/3/[protected]/000480 A Please made serious attention on this issue and do the needful at the earliest. Contact- Prayas Mihsra Email [protected]@gmail, com Mb no-[protected] Nb- Attached the snapshot of ticekts purchased

Hi sir 13/06/15 I went to c the movie 3:50 show Jurassic world after intermission there was no aircon I requested but no one turned on, I rang to buy g manager and said I paid 225 rupees not to sit without aircon he said come on th looby time should b around 5:00pm to 6 :30 pm u can see video manger came with security guy call Pardeep coz he had batch written his name he started to push me and abused me, so I could have gone to police and ask them check the video and register a case against manger and security but not to proceed, pls pls take appropriate action, even I was bit angry when I requested aircon on he can't Push me he can't hit me my number is [protected] call me i[censored] need to ask me any thing, what a shame for the pvr coz people r getting abused by the manger and security I never ever seen, my email is [protected]@yahoo.co.in

yesterday i went with mom for movies at 2.35 dil dakhna do because seat prblm what happened i was seating in top r 1/2 and 3/4 was freee but in Q one of couple in seating in seat and they suddenly come on in and seat next us but very do have problems actually my point s to say people having seat and tickets so they sholud seat on that place and I complaint to manger but he also not given me good response and i love pvr to watching movies and i was last watching movies in pvr and i never going to in pvr and manager was not interested in my topic my i m fight again only for seat they thing tht i want seat because of bags should keep but my answer s noo my reason only for seat people should seat on they place only and i left my after interval part of movies because of this reason I suggest to please take a action on seating arrange its my requst to pvr owner please accept my request and it was pvr oberi gerogaon east mumbai my best mall but i hate pvr managment staff please take action on stafff its request to thank you so much pvr but last movies in pvr

I have received PVR star pass code from Kotak silk program which is valid till 16.06.2015. When I tried to book ticket from PVR website, there is no option of redeem this star pass code. But there is no option to book using star pass in offers tab. My question is that how to use this pass code from PVR website.

From: CCDVISA [mailto:[protected]@andhrabank.co.in] Sent: 06 June 2015 18:41 To: Ashish Bawa Subject: Re: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) Dear Sir, The disputed transaction was done in a secure environment with VBV Password and claimed by the merchant’s Bank through VISA Network. As per VISA Rules, the cardholder is expected to take up the dispute for refund of the amount with the merchant before we take up the dispute with the merchant’s Bank. Therefore we request you to send an email to PVR LIMITED for refund of the amount within a specified time, marking a copy to us. We furnish hereunder the transaction details of both the transactions of that date as received from Merchant’s Bank through VISA Network. TCODE : 05 MODE TYPE : 01-5 ARN : 74332745123512200293827 CARD NUMBER : 4539XXXXXXXX8001 TXN AMOUNT : 667.42 TXN DATE : 02-MAY-15 ME NAME : PVR LIMITED ME CITY : GURGAON ME STATE : - ME COUNTRY : IN CURRENCY CODE : 356 MCC : 7832 INR AMOUNT : 667.42 AUTHCODE : KC0965 RA : 0 FILE DATE : 03-MAY-15 TCODE : 05 MODE TYPE : 01-5 ARN : 74332745123512201202165 CARD NUMBER : 4539XXXXXXXX8001 TXN AMOUNT : 667.42 TXN DATE : 02-MAY-15 ME NAME : PVR LIMITED ME CITY : GURGAON ME STATE : - ME COUNTRY : IN CURRENCY CODE : 356 MCC : 7832 INR AMOUNT : 667.42 AUTHCODE : KC0994 RA : 0 FILE DATE : 03-MAY-15 For all Debit Card holders get the mobile registered for sms alerts. SMS FOR BLOCKING DEBIT CARD-SMS TO 56161 WITH MESSAGE “CARDBLOCK XXXX”(LAST FOUR DIGITS OF THE 15 DIGIT ACCOUNT NUMBER) In case of confirmed Debit Card transaction fraud, we advise you to immediately get the card blocked by sending mail to [protected]@andhrabank.co.in. Advice to be given to all DEBIT card holders: 1. Never share card particulars like card number, expiry date, PIN, CVV number with anybody even to calls said to be received from our own bank. 2. Always enter the PIN by yourself only. Enter PIN secretly so that no one can see the entered pin number. 3. See that card is swiped in your presence only. 4. Register your mobile for alerts. If any unauthorized transaction SMS is received, get card blocked immediately by sending SMS to 56161 with message “CARD BLOCK xxxx”. (xxxx in the message is last four digits of account number) 5. Pin no & card should not be kept together. Regards, Pattabhiram M Andhra Bank, Credit Card Division, Head Office, Hyderabad. 24/7 Help Desk[protected]; 24683220 From: HELP DESK Sent: Wednesday, June 03, 2015 1:03 PM To: Head Office - CCD - Visa Section Subject: Re: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) From: Ashish Bawa Sent: Wednesday, June 03, 2015 12:35 PM To: Head Office - CCD - Helpdesk Subject: FW: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) Dear Sir I would like to draw your kind attention that I booked three tickets with PVR only once but you have debited me twice. Neither PVR nor your system informed me that it has been debited twice. Please look into this matter and credit my account after clearing discrepancy. Regards, ASHISH BAWA Regional Head Budge Budge Refineries Limited Lucknow Cell Nos.[protected]/[protected] From: ccdhelpdesk [mailto:[protected]@andhrabank.co.in] Sent: 02 June 2015 00:48 To: [protected]@gmail.com Subject: Your Andhra Bank eBill 201506 Importance: High Dear Customer, We sincerely thank you for your co-operation in providing us your Email Id. We are glad to inform you the commencement of our E-Billing facility which enables you to view your Monthly Bill on your desktops. We have taken care to ensure that the communication is secure and does not contain critical information like your credit and cash limits, postal address and complete Credit Card Number. This service comes to you free of cost and is yet another effort in our constant endeavour to enhance customer-convenience. If you have any queries, send us an e-mail to [protected]@andhrabank.co.in How to view your PDF statement? On opening the PDF, you will be asked to enter an 8 Character password. Your password consists of the first 4 letters of your Name on Card, as embossed on your Credit Card (without spaces), followed by the date and month of your birth (in DDMM format). The password is case sensitive, please make sure to enter the letters in CAPITALS, please make sure that you do not include any special characters For example, if the name on your Card is B Pawan Kumar and the date of birth is[protected], then your password will be BPAW1610 Regards, Helpdesk Andhra Bank, CCD - Hyderabad EMAIL: Help Desk URL: www.andhrabank.in

I went to a movie in PVR Elements Mall, its a new mall and surprised to see big rats in the auditorium. I watched the movie in Audi 6. Now I am afraid to watch movies in Multiplex and can't go to local theaters as there is same problem there as well. Only choice is to sit and watch movies at home only....

I have booked ticket in pvrcinimas.com, and paid through mobikwik, as it was mentioned 30% cash banck at payment option, but did not receive the cash back, for the following booking id's. (Order id : BGLC[protected]) (Order id : BGLC[protected]) (Order id : BGLC[protected]). and now they are telling finally after booking your ticket you will get a link and need to click on that to get cash back, who looks after that after booking, if thats the case they can send me a mail of that link for getting cash back, why do they waht all this after booking is done. very bad. if i had choosen bookmyshow, eassly i could have got,

Kind Attn : PVR Cinemas Please refer to booking made below by me yesterday DCVK[protected] for the Gunman .I had also made bookings for my children for Insurgent the movie for my children refer booking id. SAKT[protected] . Last night I was making both bookings at 8.30pm for today the 1st of April. I made the booking for my children for Insurgent first and then subsequently for my husband for the Gunman. Inadvertently instead of 1st April for the Gunman I have selected 31st March. I did not realise this error till I was checking my mail today and then found that I had made a booking for yesterday by mistake. I am a regular customer of PVR and always watch movies only at PVR cinemas. I would request you to kindly reissue me a fresh ticket for a fresh date. It is a Directors Cut ticket and would completely go to waste otherwise. I am sure that a customer sensitive company like yours would do the needful to ensure that the customer's booking doesnt go waste and the customer is kept happy. Thanking you, Yours sincerely Lekha Joshi [protected][protected][protected][protected]------ Booking Date & Time : Tue, 31 Mar, 2015, 08:28 PM Payment Mode : MILES N MORE: 664.20, CREDIT CARD: 391.98 Dear Lekha Joshi, Your seats have been successfully booked through PVR Cinemas Website. PVR Directors Cut, Vasant Kunj, Delhi English, (A) THE GUNMAN Tue 09:55 PM 31-Mar-2015 TICKET ORDER SUMMARY 01 Tickets NORMAL-C5 1000.00 Online Booking Fee (Incl. taxes) 56.18 Total (Order id : DCVK[protected]) 1056.18

I had spent Rs.40/- for the Vodafone Tuesdays offer to avail it on the PVR Website in Cinemax Malad at 5:25 of Tanu Weds Manu Returns. And when I tried to avail it on the website - www.pvrcinemas.com, again and again it was showing system error or there is some issue with the website. Then I thought to go through BookMy Show but again the same happened! I have the screenshots of required! And this issue has really disappointed me and further...

This is regarding complaint for the amount deducted for the ticket not booked.I had booked 2 PVR movie tickets at EDM Kaushambi on 10/5/15 at 6:45 pm costing 350/- & on the same date i.e on 10/5/15 at 8:11 pm 150/- was again deducted from my axis credit card for which no tickets was booked as i was already watching movie in theater.i just noticed this extra deduction today only when i got my monthly credit card statement.Kindly look into this matter on urgent basis.Details are as follows:- 10/05/15 PVR LTD INR 350 350.00 Dr 12/05/15 Cashback-Movie Tickets INR 87.5 87.50 Cr 10/05/15 PVR LTD INR 150 150.00 Dr [protected] Cashback-Movie Tickets INR 37.5 37.50 Cr Regards Arti Jaiswal [protected]/[protected]

Hello I am ANMOL KAMBLE lives in nanded district M.H ! Today I went to see bombay valvet at treasure bazar PVR I was there at 1:40 pm, and asked the ticket of. 1:50 pm I took the ticket and kept in my pocket but the time passed and saw ticket again he gave me the wron timing he game me the ticet of 1:15 pm, .and after I went to that ticket counter boy for complaint he used rough words and not gave me value !!!

This is to bring to your kind notice that I went to PVR Vinayak to watch PIKU movie yesterday at 9:30 pm .During interval we went to food counter for some snacks.I asked for small cold drink but I was told that small cold drink is available with Combo of popcorn then I asked for two combos.Each having two small cold drinks and small bucket of pop corn.I was astonished when I was charged Rs 780 for it. I would like to know that is it the price for it and if this is the price why it is kept so costly.

Dear team, I did online booking of two tickets for 12th May'15. And show became canceled. And when I talked for refund then I advised to claim through online refund. My booking details are given below... Show day & time - 12 May 2015 13:30 hrs Movie- KUCH KUCH LOCHA HAI Hindi (A) TotalAmnt-Rs 494.94 Location- PVR PHOENIX UNITED LUCKNOW Bkng Id -LKPU[protected] So please tell me way farword to get my money back...and process the same asap.

I always watch movies at PVR MBD Jalandhar mall. Today I too went with my family to watch Gabbar is back movie. We booked our seats online and got Gold seats number R 5, R 6 and R8 In Audi 2 at 19:45 show of today. Out of these three seats, two were in very bad shape. Out of 10 seats, only two were in good condition and rest all were broken. A small suggestions please increase seats rate at Gold but always keep all seats in good condition s and also assure that your hall staff does not allow the known persons with front rows seats to sit on these seats as happened today. Please take care. CA. MANOJ SONI