PVR Cinemas Complaints & Reviews

Booking Reference ID: WM3R4WQ Show Time: 4:50 pm Show Date: 20-June-2015 Movie: ABCD 2 (2D) Show was cancelled due to technical reasons. Since then, I have been following up with the officials and customer support guys to refund my amount. Every time they keep on saying that it would be refunded in 5-6 working days. Still nothing has been done and it has been almost a month now. Heights of customer ignorance. Request the competent authorities to take due cognizance of this matter

Today I had been to pvr in phoenix market city, Bangalore to watch Baahubali movie. I booked tickets online and I booked 2PM show, Audi7, Gold 1, 2and3. The seats were so dirty especially gold 1. We come to pvr because of quality. But I felt local theatre seats are cleaner. Worst.

I have booked 5 tickets for bahubali today to watch the show on 14th july in PVR cinemas koramangala.I did net banking(IDBI) and as soon as I did the payment I received an error and later I dint get any confirmation via SMS or mail but I have received the transaction SMS from bank.when I called customer care they said v dint receive money from ur account...so please tell the solution for this problem as my money is transferred but my booking is unsuccessful.

I have booked tickets for Baahubali (telugu) on 8th july .I have selected PVR banjara hills for 10th july 10 AM show and my seleccted seats were A2, A3, A4, A5, A6, A7 and finally i have done transaction sbi net banking with an outstanding amount of Rs 1071 . After redirecting from my Bank page to your PVR home page suddently the window showed error in the page. Further there was to do anything. Even i didn't get any conformation to my mobile number or email id which was provided during booking. When i made call to your customer care they said there were no booking on my mobile number or email id but money was debited from my bank .so please solve the issue Phone no:[protected] Email id:venkatsai.[protected]@gmail.com

This complaint is with regards to PVR Cinemas at Oberoi mall, Goregaon, Mumbai. We had booked seat no.Q1, Q2 at Audi 1.The seats were smelly disgusting, speakers were faulty and rattling, I have taken a pic of the seat to prove it.Please take this into consideration and i[censored] cannot maintain then dont publicise urself PVR

On 9/7/15 when we checked seats available in PVR cinemas for movie Baahubali for 10-7-15 5.45pm show using bookmyshow app. Its showing all the recliner n platinum seats were soldout. so we booked silver F1 and F2. but when we checked on 10/7/15 morning, most of the platinum seats were available... how it is possible... ? by this we can makeout some cheating is going on in online booking... some seats they will keep for there benefit... can we cancel our booked seats to get the platinum seats... pls do reply...

We went for a movie on 8th July, 2015 for a late evening show in PVR Cinemas, Koramangala, Bangalore., Well known location at Hosur Road - Its in the one of the premium location in Bangalore- The Forum Mall We had a triable experience at PVR, The AC at the Audi 2 was not working through the show !! Imagine how could have audience would had a bad experience in a closed room !! The Staffs were least bothered on the issue, Nobody is taking hell responsible, we have told them AC is not working before the show, they told in 5 mins it will be resolved ! But till the movie end they never switched on the AC. Did they do purposely for saving the electricity bill ?? now wonder corporates does anything for money !! they were many kids inside the hall !! All this happens only PVR, they could have arranged an alternative for the same before the show, But see the carelessness !! Responsibility taken to keep visitor happy ?? We take time to relax in Theaters ! But see wat happened for 200 + Audience., See the value of the time spent ?? Bloody they never responded properly !!! I am not going to any of the PVR any more !! People of Bangalore !! BE WARE !! PVR Koramangala is one of their oldest screens !! they need a renovation may be !! Please try alternatives before choosing PVR Cinemas !!

Hi I went to Cinemax Inorbit Pune for the movie Killa, while interval we purchase Popcorn tub of Rs 240/ - I have given Rs, 1000/- note . But the billing counter person cheated me and return on Rs. 260/- back instead of Rs. 760/- . I was lonely with my small daughter so didn't notice the amount received and kept it as it is in purse. I got to notice it in late night. However on the billing also he wrongly mentioned Rs 500/- given. Could somebody please look into this and get the money refund done ASAP. This is just a cheating on emotion and faith of the customer . This can be tracked by CCTV footage Below are the details of my booking: Movie: Killa Show timing: 02:50 PM Date: 05/07/2015 Bill No :035443 Time 16:10 Ticket Count: 5 Multiplex: Cinemax Pune (Inorbit Mall) Operator name:2129 Amol R Kale Could somebody please look into this and get the money refund done ASAP. Thanks and Regards, Archana([protected])

To
Customer care
Pvr cinema
New delhi

Sub: complaint for canteen/ bad food services at pvr nariana
Sir,
Please refer to my visit dt. Sunday the 28th june 2015, food outlet outside hall 4(2nd floor)
1. The soft drink vending/ machines were out of order. In last 3 months it has happened thrice, and you are forced to have coke as other options are not available like fanta/7up etc.
2. No bill were issued... (Machine out of order) ref. Bill no. 099267 for rs. 390/-, when insisted bill from gf outlet was issued.
3. No hygiene (The coke machine was leaking no carbonation in drink. Popcorns picked with bare hand photo attached)
Please inspect your outlets at random to maintance. Your company spend millions on advertisement, but the staff/ services can ruin the reputation.
Mr. Rahul the manager (Good person) tried to be helpful but someone has to bring matter forward.
Thanking you,


Rakesh kumar
+91-[protected]

Cc to customer care coka cola

I have been a victim of your fraud transaction at the Mangalore PVR ticket counter. I asked for a 2 tickets of "Inside out" movie at around 2.35 PM on Monday 28 June 2015. Ticket was for Rs100 each and I gave my credit card which I got a message stating an amount of Rs 200 is debited. I see my statement today and I see an additional transaction for Rs180. done by the gentleman at the ticket counter. Time : 14.34.50 TID : 47055011 Invoice : 003616 Master Card ending 8377 Audi 1 - Seat no L7 & L8 I would request you to investigate this issue and make sure u refund the amount at the earliest.

I have booked 2 seats seat no h3 and h4 on theaterno 4 at pvr acropolis mall ahmedabad on dated 27/6/15 to watch abcd movie with my daughter. I foumd seat no h4 in totally broken condition. Intially no body responded after @ 30 minutes they managed to provide me another seat Till then no interest left to watch movie. Than I met manager but he talk me rudely and mention that youcan do whatever want to do.pl give me the justice.

I had booked my adv at pvr prashant vihar for a week which had to be payed during the interval of every show.. On the first day when I went to check my adv, the adv was not displayed properly and the audio was not plyed with the adv even though I was charged for audio. They assured me that this will get fixed from the next day. When I came to check again the same problem was occuring. Nobody was even bothered whether the client's adv is being displayed properly or not. Again they apologized to me and said that this would be fixed. They fixed the problem infront of me and assured me that this wont happen again. Then again after 2 days I went to check mu adv, then again audio was not playing. I reported the same to the manager and he said that this is not possible. We told him that we have made the video of the same. But instead the manager was trying to act smart and blamed me that you did not take the video properly. This is really pathetic behaviour on pvr's part. This kind of behaviour is cannot be accepted. Even the manager there was not at all cooperative. Now I dont trust pvr for my adv and I dont think the mu advs are being played properly. I want my money to be refunded as the services promised to me have not been provided.

To whomever it may concern On 21st june 2015, sunday that was yesterday i went for a movie- abcd2 (3d) show, timings- 22:40 with my guest at north country mall pvr cinemas, mohali. And at the ticket counter I bought two tickets of which copies i am attaching with this mail. My total bill was ₹450 for two tickets and i gave ₹500 to the person at the counter and the guy didnt return any change to me instead he wrote 50 on the way ticket and said that you will recieve ₹50 on your seat, so i said okay and went to see the movie but no one approached me during the movie and cared to return me the money. The case is not about ₹50 but the breach your company is doing. I have no clue to how many customers same thing is happening and the company is making easy money like this. Even my guest questioned me that no one came to return the money and i felt embarrassed. I was thinking to tell this thing to press but before that i thought to tell the concerned authorities about the fraud the people who are working for you are doing. Before i move to consumer court please let me know what action your company is going to take. Cinemas: North Country Mall, Mohali. Attachments: Copy of tickets on which 50 is written. Harjot Singh Narang Hno-299, phase-4, Mohali-160059 Mobile no.- [protected]

When movie starts I and my father saw jurassic world film in 3d with 3d Glases and it will like smudge and scratch on it and problem to see the film then I change Glases and then again problem it's lens is came out from frame then again I change it in during film then I got correct Glases my whole action was gone and i am angry to see that there staff did not check that Glases are correct or not i am soo angry to seer that staff shame on you staff or packiging of Glases shame shame on you

Sir, We have been charged twice for Rs. 311.92 against Movie "Dil Dhadakne Do" show time - 7.00 pm Dt: 17/06/2015. Refer : booking ID WR83LSB seats - platinum - Seat Nos. P1, P2 Audi 03 You are requested to please refund the amount of Rs. 311.92 in our A/c and confirm the same immediately.

Sir, We had a show of movie Dil Dhadkane Do on Saturday afternoon at 3.30PM in PVR-EMPRESS MALL, NAGPUR. During the show, the AC of the hall is not working. We felt that it was due to some technocal issues, but as the show continues there is safocation made in the hall and sweat coming from our body. In the interval we made a complaint to the manager about it and he replied that the AC is now working. But even after the post interval AC problem got continued and the same was carried over during the whole movie. We had a uncle with us who is a serious prob of migrane. Due to safocation, there brain caught a pain and they had to leave the movie in between. Our all collegaue members and to frsutated and angry due to this embarassing situation. We are not enjoyed the movie at all. There is terms on Nagpur cinema that the cinema hall is fully air conditioned and customers like us came on hot afternoon in the anticipation of getting cool air. Also, AC charges are also collected from us. We didn't got the service as shown and i want the refund of our money for the same. We had purchased tickets (Patinum, costs-Rs 630) for which we want refund otherwise we will loose the faith in PVR type cinemas. The details are as follows: 1. Row Q seat 14, Audit no.253357, serail no-8075/2/3/[protected]/000478 A 2. Row Q seat 15, Audit no.253357, serail no-8075/2/3/[protected]/000479 A 3. Row Q seat 16, Audit no.253357, serail no-8075/2/3/[protected]/000480 A Please made serious attention on this issue and do the needful at the earliest. Contact- Prayas Mihsra Email [protected]@gmail, com Mb no-[protected] Nb- Attached the snapshot of ticekts purchased

Hi sir 13/06/15 I went to c the movie 3:50 show Jurassic world after intermission there was no aircon I requested but no one turned on, I rang to buy g manager and said I paid 225 rupees not to sit without aircon he said come on th looby time should b around 5:00pm to 6 :30 pm u can see video manger came with security guy call Pardeep coz he had batch written his name he started to push me and abused me, so I could have gone to police and ask them check the video and register a case against manger and security but not to proceed, pls pls take appropriate action, even I was bit angry when I requested aircon on he can't Push me he can't hit me my number is [protected] call me i[censored] need to ask me any thing, what a shame for the pvr coz people r getting abused by the manger and security I never ever seen, my email is [protected]@yahoo.co.in

yesterday i went with mom for movies at 2.35 dil dakhna do because seat prblm what happened i was seating in top r 1/2 and 3/4 was freee but in Q one of couple in seating in seat and they suddenly come on in and seat next us but very do have problems actually my point s to say people having seat and tickets so they sholud seat on that place and I complaint to manger but he also not given me good response and i love pvr to watching movies and i was last watching movies in pvr and i never going to in pvr and manager was not interested in my topic my i m fight again only for seat they thing tht i want seat because of bags should keep but my answer s noo my reason only for seat people should seat on they place only and i left my after interval part of movies because of this reason I suggest to please take a action on seating arrange its my requst to pvr owner please accept my request and it was pvr oberi gerogaon east mumbai my best mall but i hate pvr managment staff please take action on stafff its request to thank you so much pvr but last movies in pvr

I have received PVR star pass code from Kotak silk program which is valid till 16.06.2015. When I tried to book ticket from PVR website, there is no option of redeem this star pass code. But there is no option to book using star pass in offers tab. My question is that how to use this pass code from PVR website.

From: CCDVISA [mailto:[protected]@andhrabank.co.in] Sent: 06 June 2015 18:41 To: Ashish Bawa Subject: Re: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) Dear Sir, The disputed transaction was done in a secure environment with VBV Password and claimed by the merchant’s Bank through VISA Network. As per VISA Rules, the cardholder is expected to take up the dispute for refund of the amount with the merchant before we take up the dispute with the merchant’s Bank. Therefore we request you to send an email to PVR LIMITED for refund of the amount within a specified time, marking a copy to us. We furnish hereunder the transaction details of both the transactions of that date as received from Merchant’s Bank through VISA Network. TCODE : 05 MODE TYPE : 01-5 ARN : 74332745123512200293827 CARD NUMBER : 4539XXXXXXXX8001 TXN AMOUNT : 667.42 TXN DATE : 02-MAY-15 ME NAME : PVR LIMITED ME CITY : GURGAON ME STATE : - ME COUNTRY : IN CURRENCY CODE : 356 MCC : 7832 INR AMOUNT : 667.42 AUTHCODE : KC0965 RA : 0 FILE DATE : 03-MAY-15 TCODE : 05 MODE TYPE : 01-5 ARN : 74332745123512201202165 CARD NUMBER : 4539XXXXXXXX8001 TXN AMOUNT : 667.42 TXN DATE : 02-MAY-15 ME NAME : PVR LIMITED ME CITY : GURGAON ME STATE : - ME COUNTRY : IN CURRENCY CODE : 356 MCC : 7832 INR AMOUNT : 667.42 AUTHCODE : KC0994 RA : 0 FILE DATE : 03-MAY-15 For all Debit Card holders get the mobile registered for sms alerts. SMS FOR BLOCKING DEBIT CARD-SMS TO 56161 WITH MESSAGE “CARDBLOCK XXXX”(LAST FOUR DIGITS OF THE 15 DIGIT ACCOUNT NUMBER) In case of confirmed Debit Card transaction fraud, we advise you to immediately get the card blocked by sending mail to [protected]@andhrabank.co.in. Advice to be given to all DEBIT card holders: 1. Never share card particulars like card number, expiry date, PIN, CVV number with anybody even to calls said to be received from our own bank. 2. Always enter the PIN by yourself only. Enter PIN secretly so that no one can see the entered pin number. 3. See that card is swiped in your presence only. 4. Register your mobile for alerts. If any unauthorized transaction SMS is received, get card blocked immediately by sending SMS to 56161 with message “CARD BLOCK xxxx”. (xxxx in the message is last four digits of account number) 5. Pin no & card should not be kept together. Regards, Pattabhiram M Andhra Bank, Credit Card Division, Head Office, Hyderabad. 24/7 Help Desk[protected]; 24683220 From: HELP DESK Sent: Wednesday, June 03, 2015 1:03 PM To: Head Office - CCD - Visa Section Subject: Re: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) From: Ashish Bawa Sent: Wednesday, June 03, 2015 12:35 PM To: Head Office - CCD - Helpdesk Subject: FW: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) Dear Sir I would like to draw your kind attention that I booked three tickets with PVR only once but you have debited me twice. Neither PVR nor your system informed me that it has been debited twice. Please look into this matter and credit my account after clearing discrepancy. Regards, ASHISH BAWA Regional Head Budge Budge Refineries Limited Lucknow Cell Nos.[protected]/[protected] From: ccdhelpdesk [mailto:[protected]@andhrabank.co.in] Sent: 02 June 2015 00:48 To: [protected]@gmail.com Subject: Your Andhra Bank eBill 201506 Importance: High Dear Customer, We sincerely thank you for your co-operation in providing us your Email Id. We are glad to inform you the commencement of our E-Billing facility which enables you to view your Monthly Bill on your desktops. We have taken care to ensure that the communication is secure and does not contain critical information like your credit and cash limits, postal address and complete Credit Card Number. This service comes to you free of cost and is yet another effort in our constant endeavour to enhance customer-convenience. If you have any queries, send us an e-mail to [protected]@andhrabank.co.in How to view your PDF statement? On opening the PDF, you will be asked to enter an 8 Character password. Your password consists of the first 4 letters of your Name on Card, as embossed on your Credit Card (without spaces), followed by the date and month of your birth (in DDMM format). The password is case sensitive, please make sure to enter the letters in CAPITALS, please make sure that you do not include any special characters For example, if the name on your Card is B Pawan Kumar and the date of birth is[protected], then your password will be BPAW1610 Regards, Helpdesk Andhra Bank, CCD - Hyderabad EMAIL: Help Desk URL: www.andhrabank.in