PVR Cinemas Complaints & Reviews

From: CCDVISA [mailto:[protected]@andhrabank.co.in] Sent: 06 June 2015 18:41 To: Ashish Bawa Subject: Re: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) Dear Sir, The disputed transaction was done in a secure environment with VBV Password and claimed by the merchant’s Bank through VISA Network. As per VISA Rules, the cardholder is expected to take up the dispute for refund of the amount with the merchant before we take up the dispute with the merchant’s Bank. Therefore we request you to send an email to PVR LIMITED for refund of the amount within a specified time, marking a copy to us. We furnish hereunder the transaction details of both the transactions of that date as received from Merchant’s Bank through VISA Network. TCODE : 05 MODE TYPE : 01-5 ARN : 74332745123512200293827 CARD NUMBER : 4539XXXXXXXX8001 TXN AMOUNT : 667.42 TXN DATE : 02-MAY-15 ME NAME : PVR LIMITED ME CITY : GURGAON ME STATE : - ME COUNTRY : IN CURRENCY CODE : 356 MCC : 7832 INR AMOUNT : 667.42 AUTHCODE : KC0965 RA : 0 FILE DATE : 03-MAY-15 TCODE : 05 MODE TYPE : 01-5 ARN : 74332745123512201202165 CARD NUMBER : 4539XXXXXXXX8001 TXN AMOUNT : 667.42 TXN DATE : 02-MAY-15 ME NAME : PVR LIMITED ME CITY : GURGAON ME STATE : - ME COUNTRY : IN CURRENCY CODE : 356 MCC : 7832 INR AMOUNT : 667.42 AUTHCODE : KC0994 RA : 0 FILE DATE : 03-MAY-15 For all Debit Card holders get the mobile registered for sms alerts. SMS FOR BLOCKING DEBIT CARD-SMS TO 56161 WITH MESSAGE “CARDBLOCK XXXX”(LAST FOUR DIGITS OF THE 15 DIGIT ACCOUNT NUMBER) In case of confirmed Debit Card transaction fraud, we advise you to immediately get the card blocked by sending mail to [protected]@andhrabank.co.in. Advice to be given to all DEBIT card holders: 1. Never share card particulars like card number, expiry date, PIN, CVV number with anybody even to calls said to be received from our own bank. 2. Always enter the PIN by yourself only. Enter PIN secretly so that no one can see the entered pin number. 3. See that card is swiped in your presence only. 4. Register your mobile for alerts. If any unauthorized transaction SMS is received, get card blocked immediately by sending SMS to 56161 with message “CARD BLOCK xxxx”. (xxxx in the message is last four digits of account number) 5. Pin no & card should not be kept together. Regards, Pattabhiram M Andhra Bank, Credit Card Division, Head Office, Hyderabad. 24/7 Help Desk[protected]; 24683220 From: HELP DESK Sent: Wednesday, June 03, 2015 1:03 PM To: Head Office - CCD - Visa Section Subject: Re: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) From: Ashish Bawa Sent: Wednesday, June 03, 2015 12:35 PM To: Head Office - CCD - Helpdesk Subject: FW: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) Dear Sir I would like to draw your kind attention that I booked three tickets with PVR only once but you have debited me twice. Neither PVR nor your system informed me that it has been debited twice. Please look into this matter and credit my account after clearing discrepancy. Regards, ASHISH BAWA Regional Head Budge Budge Refineries Limited Lucknow Cell Nos.[protected]/[protected] From: ccdhelpdesk [mailto:[protected]@andhrabank.co.in] Sent: 02 June 2015 00:48 To: [protected]@gmail.com Subject: Your Andhra Bank eBill 201506 Importance: High Dear Customer, We sincerely thank you for your co-operation in providing us your Email Id. We are glad to inform you the commencement of our E-Billing facility which enables you to view your Monthly Bill on your desktops. We have taken care to ensure that the communication is secure and does not contain critical information like your credit and cash limits, postal address and complete Credit Card Number. This service comes to you free of cost and is yet another effort in our constant endeavour to enhance customer-convenience. If you have any queries, send us an e-mail to [protected]@andhrabank.co.in How to view your PDF statement? On opening the PDF, you will be asked to enter an 8 Character password. Your password consists of the first 4 letters of your Name on Card, as embossed on your Credit Card (without spaces), followed by the date and month of your birth (in DDMM format). The password is case sensitive, please make sure to enter the letters in CAPITALS, please make sure that you do not include any special characters For example, if the name on your Card is B Pawan Kumar and the date of birth is[protected], then your password will be BPAW1610 Regards, Helpdesk Andhra Bank, CCD - Hyderabad EMAIL: Help Desk URL: www.andhrabank.in

I went to a movie in PVR Elements Mall, its a new mall and surprised to see big rats in the auditorium. I watched the movie in Audi 6. Now I am afraid to watch movies in Multiplex and can't go to local theaters as there is same problem there as well. Only choice is to sit and watch movies at home only....

I have booked ticket in pvrcinimas.com, and paid through mobikwik, as it was mentioned 30% cash banck at payment option, but did not receive the cash back, for the following booking id's. (Order id : BGLC[protected]) (Order id : BGLC[protected]) (Order id : BGLC[protected]). and now they are telling finally after booking your ticket you will get a link and need to click on that to get cash back, who looks after that after booking, if thats the case they can send me a mail of that link for getting cash back, why do they waht all this after booking is done. very bad. if i had choosen bookmyshow, eassly i could have got,

Kind Attn : PVR Cinemas Please refer to booking made below by me yesterday DCVK[protected] for the Gunman .I had also made bookings for my children for Insurgent the movie for my children refer booking id. SAKT[protected] . Last night I was making both bookings at 8.30pm for today the 1st of April. I made the booking for my children for Insurgent first and then subsequently for my husband for the Gunman. Inadvertently instead of 1st April for the Gunman I have selected 31st March. I did not realise this error till I was checking my mail today and then found that I had made a booking for yesterday by mistake. I am a regular customer of PVR and always watch movies only at PVR cinemas. I would request you to kindly reissue me a fresh ticket for a fresh date. It is a Directors Cut ticket and would completely go to waste otherwise. I am sure that a customer sensitive company like yours would do the needful to ensure that the customer's booking doesnt go waste and the customer is kept happy. Thanking you, Yours sincerely Lekha Joshi [protected][protected][protected][protected]------ Booking Date & Time : Tue, 31 Mar, 2015, 08:28 PM Payment Mode : MILES N MORE: 664.20, CREDIT CARD: 391.98 Dear Lekha Joshi, Your seats have been successfully booked through PVR Cinemas Website. PVR Directors Cut, Vasant Kunj, Delhi English, (A) THE GUNMAN Tue 09:55 PM 31-Mar-2015 TICKET ORDER SUMMARY 01 Tickets NORMAL-C5 1000.00 Online Booking Fee (Incl. taxes) 56.18 Total (Order id : DCVK[protected]) 1056.18

I had spent Rs.40/- for the Vodafone Tuesdays offer to avail it on the PVR Website in Cinemax Malad at 5:25 of Tanu Weds Manu Returns. And when I tried to avail it on the website - www.pvrcinemas.com, again and again it was showing system error or there is some issue with the website. Then I thought to go through BookMy Show but again the same happened! I have the screenshots of required! And this issue has really disappointed me and further...

This is regarding complaint for the amount deducted for the ticket not booked.I had booked 2 PVR movie tickets at EDM Kaushambi on 10/5/15 at 6:45 pm costing 350/- & on the same date i.e on 10/5/15 at 8:11 pm 150/- was again deducted from my axis credit card for which no tickets was booked as i was already watching movie in theater.i just noticed this extra deduction today only when i got my monthly credit card statement.Kindly look into this matter on urgent basis.Details are as follows:- 10/05/15 PVR LTD INR 350 350.00 Dr 12/05/15 Cashback-Movie Tickets INR 87.5 87.50 Cr 10/05/15 PVR LTD INR 150 150.00 Dr [protected] Cashback-Movie Tickets INR 37.5 37.50 Cr Regards Arti Jaiswal [protected]/[protected]

Hello I am ANMOL KAMBLE lives in nanded district M.H ! Today I went to see bombay valvet at treasure bazar PVR I was there at 1:40 pm, and asked the ticket of. 1:50 pm I took the ticket and kept in my pocket but the time passed and saw ticket again he gave me the wron timing he game me the ticet of 1:15 pm, .and after I went to that ticket counter boy for complaint he used rough words and not gave me value !!!

This is to bring to your kind notice that I went to PVR Vinayak to watch PIKU movie yesterday at 9:30 pm .During interval we went to food counter for some snacks.I asked for small cold drink but I was told that small cold drink is available with Combo of popcorn then I asked for two combos.Each having two small cold drinks and small bucket of pop corn.I was astonished when I was charged Rs 780 for it. I would like to know that is it the price for it and if this is the price why it is kept so costly.

Dear team, I did online booking of two tickets for 12th May'15. And show became canceled. And when I talked for refund then I advised to claim through online refund. My booking details are given below... Show day & time - 12 May 2015 13:30 hrs Movie- KUCH KUCH LOCHA HAI Hindi (A) TotalAmnt-Rs 494.94 Location- PVR PHOENIX UNITED LUCKNOW Bkng Id -LKPU[protected] So please tell me way farword to get my money back...and process the same asap.

I always watch movies at PVR MBD Jalandhar mall. Today I too went with my family to watch Gabbar is back movie. We booked our seats online and got Gold seats number R 5, R 6 and R8 In Audi 2 at 19:45 show of today. Out of these three seats, two were in very bad shape. Out of 10 seats, only two were in good condition and rest all were broken. A small suggestions please increase seats rate at Gold but always keep all seats in good condition s and also assure that your hall staff does not allow the known persons with front rows seats to sit on these seats as happened today. Please take care. CA. MANOJ SONI

Respective Team, I had booked 2 tickets for The Avengers 2(3D Hindi) on 12th May 2015 my Booking ID LKNW[protected] (11th May'2015 7:12 PM) . Money was deducted from my PVR Gift Cards ( Total Amt. 634.94)and received the e-tickets also but show was cancelled due to Earthquake. go to at booking window counter but they not refund my money, how to get my money. mail id- [protected]@gmail.com Thanks

dear sir/medam.i booked tkt of above ref.no.by paid rs.356.18 first by ktk bank debit card it was denied by payment gate way and was asking to pay by any other sources, then i paid it by sbi net banking.the detail of tkt was piku in pvr elements maall dt 11/05/2015 for esat no. K=11 AND K=12i request that for same booking double payments is taken by your website.so kind request to refund rs.356;18 to ktk bank debit card a/c. as earliest and oblige me.my contact nos. are[protected] and[protected].thanks.

Dear Manager PVR Market City It gives me immense disappointment to know that PVR is no longer a pleasure to visit. We pay a good price for a PVR Experience, but something is going horribly wrong. Whats the point booking on-line, paying extra tax and having to stand in long lines to collect the tickets as your Kiosk don’t work. Your Credit card systems are out of order. We should be allowed to sit and pay where we chose to, the person at the ticketing counter is extremely arrogant, and will force you to take the expensive seats first or puts you in a corner that he wants you to sit in. Please check your FB page, with so many people having this issue. Your toilets have Manforce Condom Posters all around, this is very cheap publicity. There are kids visiting the same toilets, please have these removed immediately. The 3D glassed are extremely dirty, not sterilized and you don’t even provide a wet wipe to have them cleaned. Other cheaper theaters offer much greater hygiene standards. We were 10 o[censored]s who when for a show and feel we were robbed. Please do not charge exorbitant prices for pathetic service. Trust you will look into the above. Sincerely Jason Pinto - [protected]

Today had such an experience which has made me believe that all my batch mates at IITD were right in leaving the country. Went to PVR Cinemas in Ludhiana to watch 'Gabbar is Back" with my family and was served completely stale, half cooked momos and when I complained about it then no one cared n they kept on selling the same thing again without fearing that it might get people seriously ill. Even when I threatened to sue them for this, still...

Sir, We were watching Gabhar is Back at Audi 1 in PVR Vikaspuri vide seat number N-17, 18, 19 on 3rd May 2015 at 6.30 pm. By mistake my 3 years kids shoe kept under the seat. I request to please do the needful. As I even tried to locate at the cinema but did not get any response. Also wrote to [protected]@pvrcinemas.com & customer care number but no response. Please help to get the same. Thanks Shaji [protected]

IT has been observed that PVR is playing the Avengers 2 3D movie with wrong polarisation which means you have to watch the movie wearing your 3D glasses upside down. In case you will keep on watching the movie wearing the glasses in normal, you will not see a correct 3D picture as well as it strains the eyes. They should be penalised for making fool of the people and wasting their time & money. After watching the movie for 10 minutes, I realised that the polarisation is not correct. .I tried the glasses upside down and BINGO! everything was correct. I also complained the manager there but they do not seem to be worried on the topic. !

02/04/2015 PCD/[protected]/PVR LIMITED/GURGAON [protected] I booked ticket on 02/04/2015 for FF7 but still not get any refund or mail regarding refund payment they are cheating people on name of buy one get one free this is happen so many people, they are not response well Thanks Pintu

I have just returned back home at 1:30 am after watching Avengers age o[censored]ltron 3D ENGLISH from PVR Bhilai 10:30 PM show on 29/4/2015. The air conditioning of the auditorium was shut down before the intermission of the movie. Despite repeated requests air conditioning was not started till the end of the show. Very bad experience from PVR Bhilai. The management of PVR Bhilai is ruining your name by providing cheap services to the customers who pay for quality movie experience.

Show time 10.30 pm. Movie : The Avengers: Age of the ultrons'. Ticket Price: 255 INR. City: Empress Mall, Nagpur Number of persons: 6. Row: K (9-14) Movie Date: 24th April, 2015 With reference to the subject and the detailes mentioned above, we experienced almost no air conditioning in the cinema hall. After suffering from a boiling hot movie watching experience inside the hall during the first half, we complained about the problem to the staff inside the hall, and were directed to the technical staff, unavailable for a long time. After a while when we got the golden opportunity to talk with them regarding the problem inside the hall, they made a false promise to attend the problem and assured to come and ask personally inside the hall. But we were highly disappointed to see no-one turning up from PVR staff inside the hall and neither attending the problem nor addressing the issue. Thank you and expect a resolution in 24 hours as mentioned. More over we do not expect the same cold response from this forum as PVR. Unfortunately we do not have any photo proof.

Today i lost my mobile phone model No.samsung guru 1200 in your PVR cinemax pacific mall in subash nagar when i was watching morning 9 AM show of avenger... Please kindly inform me on this No.[protected] i[censored] found my phone... Thank You