PVR Cinemas Complaints & Reviews

Booked the ticket for the film 'GONE GIRL' on Monday ie 9-FEB-2015 ... My seat number was A16... After entered into the PVR Cinemas, they told that show was cancelled due to some technical problem. I didn't received the money for the ticket yet now to my account.

I have been to PVR Koregaon Park Pune on Saturday for 10.30 pm show i was booked tickets online the Audi no was 6 seat no Q5 Q6 Q7 at the first there was bed bugs. i was really angry but i lost my temperature wen a rat jumps on my tummy is this the quality you give for so high ticket rate

hi, i just got an axis bank e-voucher code of 100 rupees as a reward for using the credit card. but when i tried to claim this in pvr cinemas website, they had no option for this. i m from kochi and this was to book I movie for saturday. please resolve this issue.

I am from bilaspur. I am complaing about pvr, ramamagneto mall. The ticket price of tevar was 49..bt counter sales man claimed 110 rs. For combo. And ticket. He denied to give ticket without combo offer..please check dis and take a drastic step against dis...thanking you

Today i am visiting for watching tevar at pvr cinemas naraina and here unfotunately my cell phone switched off and by the staff i treated like i m carrying something wrong inspite of mobile. inspite of giving me any help staff took me out from the pvr. So i were absolutely feeling like i am entering without ticket or i were a beggar. Give me some justice.

PVR at phoenix mills at lower parel Mumbai is known for starting its shows late. Well, if it was just that it wld be ok.. but now in the interval they show advertisements for atleast 15 mins after a 10 mins time of showing only food pics that they expect us to buy during the interval.. After starting a movie late by almost 20 mins a patron does not expect to be held in the theatre to watch these painful ads again n again.. a 2 hr movie takes atleast 3 hrs in PVR compared to other theatres.. wouldn ever step in PVR again.. !st expensive tickets n then waste time in watching ridiculous ads!!

I have Booked a Gift Card on 16th December through Pvrcinemas.com, and it's two weeks now, and I have not received the Gift Card. More than Five times i had called your customer care about the Delivery issue and they were not giving any details about the Delivery time or shipping Details. Wanted this delivered before christmas as my Chirstmas gift to my friend. The customer care team is not even able respons properly and THEY ARE NOT READY TO SHARE ANY SHIPPING/TRACKING Details. Attached is the confirmation mail THANK YOU FOR CHOOSING PVR CINEMAS Dear Syamlal Pullamballi, We have received your order ID: GC0501565 with details as below GIFT CARD : BOUQUET OF SMILES Order id : GC0501565 Your Message on Gift Card : Ho Ho Ho... its chirstmas time, and your secret santa wishes you and Neebesh a happy married life and a Happy Christmas. Phone [protected] Delivery Within 5 business days Quantity ordered 1 nos 500 x 01 Card(s) 500.00 Delivery Charges 50.00 Total Amount Paid 550.00 Order Date & Time : Tue, 16 Dec, 2014, 12:05 PM Payment Mode : DEBIT CARD : 550.00 Important Notes: You can visit http://www.pvrcinemas.com/giftcards for terms & conditions and FAQ"s for the gift card. To track your order or for any other queries, mail your order number to [protected]@pvrcinemas.com.

I had made a transaction of Rs. 293.71 which proved into a transaction but the screen on my device from which I have booking my ticket showed that the transaction had failed. the date was 15/11/14. I immediately called pvr cinemas and told them what had happened and the representative assured me that I would get in 1 week and I can book the ticket again and the transaction went right this time. Till today I did not get my refund. Please help me out of this. (Movie details- 1.movie-interstellar 2. Show time-12:15 hrs 3.show date- 16/11/14)

Hi Team, It was unpleasant experience booking tickets on PVR website, I was trying to get 3 tickets booked for PK show today at 3.20 pm the money is deducted from my bank account and I have no tickets it is termed as BAD Transaction.The response from PVR is we regret inconvenience email and we are working on it and will get back to me shortly. On calling the Delhi NCR call centre I was said that you shall get the money back only post 7-8 days. This is not acceptable- considering that PVR has my money they could have given the tickets and adjusted in book of accounts or given a decent time line to refund money. Kindly acknowledge my email and help get compensation and timely. Rgds, Santosh

Hi Team, This is regarding a couple of ticket I was booking on 21st December 2014 evening. I booked two tickets for pk(using pvr app), for seat 5 and 6, row O. The money got deducted from my debit card but the transaction failed. As it has happened before, I decided to book the tickets again, I still chose the same seats as they were vacant. now this time transaction went through and I end up watching the show, next day. I was under an impression that my money will be refunded to me for the first transaction as it didn't go through. However, it did not happen, I contacted my bank, kotak mahindra, they took a more couple of days, and called me today, only to inform me that the merchant has asked the payment from the bank, so they had to make that payment.(For both the failed and successful transaction). So ultimately, they want me to contact the merchant, which is making me write this down. So, all I want is the refund for the failed transaction. Kindly revert as soon as possible so that I can go ahead and book my next show with you guys for new year's eve. Thanks, Anubhav Singh [protected] anubhav.[protected]@yahoo.com

We had booked the 8 pm show at the Bangalore Orion mall PVR. The previous show was still running at 8.20! We got in by 8.25 and then there was at least 20 minutes of ads, THOUGH it was already 30 minutes late. There was also another good 30 minutes of ads in the interval and the 8 pm show ended at 11.20!! Almost an hour's delay in total. Felt like it was a real disappointment with PVR. Feeling like i would never want to go to a PVR paying so much again. Extremely upset with your service.

Recently we saw 2 movies at PVR cinemas in the Orion Mall, Bangalore - Interstellar & PK. Both movies had 20 mins of ads in the beginning, making the movie start 20 mins late. Then in the interval, there was again a delay of 20 mins due to ads. Thus after paying so much money for the tickets, we were forced to sit for 40 mins just watching mindless, repetitive, irrelevant ads. This is a totally unacceptable level of greed from PVR. They cannot take customers for a ride like this and need to look at more innovative streams for revenue generation.

Hi, I'm a regular customer for PVR cinemas. They have tested my patience to the limits. I watched "PK" movie from PVR Cinemas, Koramangala, Bangalore on 25th Dec. The show was about to start at 10:30 and the actual show began at 11:00(half an hour of commercials). There was nearly a 20-25 mins of additional commercial break during the interval. The volumes of the commercials were as loud as the movie itself to top that. Overall, I had to watch an entire hour full of commercials and trailers combined while the movie lasted for 150 mins. I'm super-irritated by this disgusting and extremely annoying behaviour of PVR Cinemas. @PVR Cinemas: I'm very sorry to say that you've just lost an important customer and there are a lot others in this category whom you'll be losing soon if this is not rectified soon enough. @Those who value their time: I highly recommend NOT wasting your valuable time on this.

It is absolutely disgusting to be distracted in the middle of a movie by an interval that is 30 mins long filled with commercials (advertisements) The movie ticket was Rs 500. This is very very very expensive. And when you buy such an expensive ticket, you expect the experience to be high quality. Instead I was tortured with a very very long and irritating interval filled with commercials. This NONSENSE must be stopped !

I paid money for movie online on 24.12.2014 at 6:50 pm at PVR Cinemas site. Money in my account was deducted but i got mail like bad transaction. Please look into my problem as soon as possible. Thanks & Regards E.Nagendra

Hello I'm from hyderabad, yesterday that is the 22nd December my wife and I had gone to watch the movie PK for 10.35pm show at PVR cinemas hyderabad Central Mall, as usual the car parking was jam packed and there was heavy traffic to get into the mall, i asked my wife to go and collect the tickets so that i can park my car in the mean time.My wife went to the box office to collect the tickets and found that the place was flooded with men and there was no watch man to control the crowd and no proper line for ladies to collect the tickets she was horrified and wanted to take an elevator which was dam full again flooded with people. My pregnant wife had to climb 5 floor just to escape from the crowd to reach me, No proper ladies lines, No lifts, No watch man for women safety, I'm raising this issue with the local police station at Panjagutta, Its ridicules to go to a multiplex like pvr and face such issues. We have decided not to go to PVR never ever in our life. Making a pregnant women walk upstairs for 5 floors and no women safety at such a big multiplex chain is the last thing we expect. Wake up at least now and concentrate on women safety before its too late..

Dear Sir, I have seen linga movie in PVR cinemas phenix market city...The ticket price is 100 RS.. but the minimum snacks price is RS160 for pop corn.. As a family i spent around 400 rs for snacks where as my tickets cost RS 200/-.. Either they have to allow me to get snacks from outside or reduce the snacks price... its not affordable for a middle class people..please do the needful.

Dear Sir, PVR Latur doesn't arrange for Hollywood Movies. For those shows we have to go to Pune city and watch the shows. Could you please let me know why you don't release Hollywood Movies in Latur PVR? Appreciate your reply on [protected]@gmail.com BR, Aditya

I have booked tickets for the above mentioned movie in PVR Sujana mall ( Hyderabad) on 7/12/2014 for 7.35 PM show. Booking reference ID is WR24PDZ. There was a technical issue in the movie which had resulted heavy strain on our eyes. We had complained about it to the duty manager. He had restarted the movie once again indicating that there is a technical issue in the content of the movie. After 10 minutes the issue was still the same (Unresolved). Along with me close to 35 people have came out and had requested to refund the money back and have left the theater. My weekend along with family which was planned was screwed and also we have terrible strain on our eyes which we could not able to have our dinner. My son who is 10 years old is complaining about sever headache after watching for 15 minutes and had to immeditely call the doctor for medication which we are currently having it. In spite of my complaint with your duty manager Mr. Sharavan and Mr. Tirupathi both have tried saying that they would take it up with the higher authorities. My main complaint is because of your technical error we had spoiled our weekend and had to skip our dinner and suffering from heavy headache. Though refund was given to me. I had requested them to give it in writing the reasons for refunding the money. To which they had refused to give us. I would suggest you can see the footage in the CCTV cameras and take appriorate action and let us know how you would be able to compensate us for the time lost and the inconvenience that had occurred on our health. Regards, A S Murthy [protected]

I, Dhirendra Saini ([protected]), Allahabad, booked 9 tickets at 10 AM. Bank showed the payment was done successfully but PVR site showed there was some error in transaction. What should I do now ? Should I book new tickets? or the previous payment can be used? Tell me asap.