PVR Cinemas Complaints & Reviews

PVR at phoenix mills at lower parel Mumbai is known for starting its shows late. Well, if it was just that it wld be ok.. but now in the interval they show advertisements for atleast 15 mins after a 10 mins time of showing only food pics that they expect us to buy during the interval.. After starting a movie late by almost 20 mins a patron does not expect to be held in the theatre to watch these painful ads again n again.. a 2 hr movie takes atleast 3 hrs in PVR compared to other theatres.. wouldn ever step in PVR again.. !st expensive tickets n then waste time in watching ridiculous ads!!

I have Booked a Gift Card on 16th December through Pvrcinemas.com, and it's two weeks now, and I have not received the Gift Card. More than Five times i had called your customer care about the Delivery issue and they were not giving any details about the Delivery time or shipping Details. Wanted this delivered before christmas as my Chirstmas gift to my friend. The customer care team is not even able respons properly and THEY ARE NOT READY TO SHARE ANY SHIPPING/TRACKING Details. Attached is the confirmation mail THANK YOU FOR CHOOSING PVR CINEMAS Dear Syamlal Pullamballi, We have received your order ID: GC0501565 with details as below GIFT CARD : BOUQUET OF SMILES Order id : GC0501565 Your Message on Gift Card : Ho Ho Ho... its chirstmas time, and your secret santa wishes you and Neebesh a happy married life and a Happy Christmas. Phone [protected] Delivery Within 5 business days Quantity ordered 1 nos 500 x 01 Card(s) 500.00 Delivery Charges 50.00 Total Amount Paid 550.00 Order Date & Time : Tue, 16 Dec, 2014, 12:05 PM Payment Mode : DEBIT CARD : 550.00 Important Notes: You can visit http://www.pvrcinemas.com/giftcards for terms & conditions and FAQ"s for the gift card. To track your order or for any other queries, mail your order number to [protected]@pvrcinemas.com.

I had made a transaction of Rs. 293.71 which proved into a transaction but the screen on my device from which I have booking my ticket showed that the transaction had failed. the date was 15/11/14. I immediately called pvr cinemas and told them what had happened and the representative assured me that I would get in 1 week and I can book the ticket again and the transaction went right this time. Till today I did not get my refund. Please help me out of this. (Movie details- 1.movie-interstellar 2. Show time-12:15 hrs 3.show date- 16/11/14)

Hi Team, It was unpleasant experience booking tickets on PVR website, I was trying to get 3 tickets booked for PK show today at 3.20 pm the money is deducted from my bank account and I have no tickets it is termed as BAD Transaction.The response from PVR is we regret inconvenience email and we are working on it and will get back to me shortly. On calling the Delhi NCR call centre I was said that you shall get the money back only post 7-8 days. This is not acceptable- considering that PVR has my money they could have given the tickets and adjusted in book of accounts or given a decent time line to refund money. Kindly acknowledge my email and help get compensation and timely. Rgds, Santosh

Hi Team, This is regarding a couple of ticket I was booking on 21st December 2014 evening. I booked two tickets for pk(using pvr app), for seat 5 and 6, row O. The money got deducted from my debit card but the transaction failed. As it has happened before, I decided to book the tickets again, I still chose the same seats as they were vacant. now this time transaction went through and I end up watching the show, next day. I was under an impression that my money will be refunded to me for the first transaction as it didn't go through. However, it did not happen, I contacted my bank, kotak mahindra, they took a more couple of days, and called me today, only to inform me that the merchant has asked the payment from the bank, so they had to make that payment.(For both the failed and successful transaction). So ultimately, they want me to contact the merchant, which is making me write this down. So, all I want is the refund for the failed transaction. Kindly revert as soon as possible so that I can go ahead and book my next show with you guys for new year's eve. Thanks, Anubhav Singh [protected] anubhav.[protected]@yahoo.com

We had booked the 8 pm show at the Bangalore Orion mall PVR. The previous show was still running at 8.20! We got in by 8.25 and then there was at least 20 minutes of ads, THOUGH it was already 30 minutes late. There was also another good 30 minutes of ads in the interval and the 8 pm show ended at 11.20!! Almost an hour's delay in total. Felt like it was a real disappointment with PVR. Feeling like i would never want to go to a PVR paying so much again. Extremely upset with your service.

Recently we saw 2 movies at PVR cinemas in the Orion Mall, Bangalore - Interstellar & PK. Both movies had 20 mins of ads in the beginning, making the movie start 20 mins late. Then in the interval, there was again a delay of 20 mins due to ads. Thus after paying so much money for the tickets, we were forced to sit for 40 mins just watching mindless, repetitive, irrelevant ads. This is a totally unacceptable level of greed from PVR. They cannot take customers for a ride like this and need to look at more innovative streams for revenue generation.

Hi, I'm a regular customer for PVR cinemas. They have tested my patience to the limits. I watched "PK" movie from PVR Cinemas, Koramangala, Bangalore on 25th Dec. The show was about to start at 10:30 and the actual show began at 11:00(half an hour of commercials). There was nearly a 20-25 mins of additional commercial break during the interval. The volumes of the commercials were as loud as the movie itself to top that. Overall, I had to watch an entire hour full of commercials and trailers combined while the movie lasted for 150 mins. I'm super-irritated by this disgusting and extremely annoying behaviour of PVR Cinemas. @PVR Cinemas: I'm very sorry to say that you've just lost an important customer and there are a lot others in this category whom you'll be losing soon if this is not rectified soon enough. @Those who value their time: I highly recommend NOT wasting your valuable time on this.

It is absolutely disgusting to be distracted in the middle of a movie by an interval that is 30 mins long filled with commercials (advertisements) The movie ticket was Rs 500. This is very very very expensive. And when you buy such an expensive ticket, you expect the experience to be high quality. Instead I was tortured with a very very long and irritating interval filled with commercials. This NONSENSE must be stopped !

I paid money for movie online on 24.12.2014 at 6:50 pm at PVR Cinemas site. Money in my account was deducted but i got mail like bad transaction. Please look into my problem as soon as possible. Thanks & Regards E.Nagendra

Hello I'm from hyderabad, yesterday that is the 22nd December my wife and I had gone to watch the movie PK for 10.35pm show at PVR cinemas hyderabad Central Mall, as usual the car parking was jam packed and there was heavy traffic to get into the mall, i asked my wife to go and collect the tickets so that i can park my car in the mean time.My wife went to the box office to collect the tickets and found that the place was flooded with men and there was no watch man to control the crowd and no proper line for ladies to collect the tickets she was horrified and wanted to take an elevator which was dam full again flooded with people. My pregnant wife had to climb 5 floor just to escape from the crowd to reach me, No proper ladies lines, No lifts, No watch man for women safety, I'm raising this issue with the local police station at Panjagutta, Its ridicules to go to a multiplex like pvr and face such issues. We have decided not to go to PVR never ever in our life. Making a pregnant women walk upstairs for 5 floors and no women safety at such a big multiplex chain is the last thing we expect. Wake up at least now and concentrate on women safety before its too late..

Dear Sir, I have seen linga movie in PVR cinemas phenix market city...The ticket price is 100 RS.. but the minimum snacks price is RS160 for pop corn.. As a family i spent around 400 rs for snacks where as my tickets cost RS 200/-.. Either they have to allow me to get snacks from outside or reduce the snacks price... its not affordable for a middle class people..please do the needful.

Dear Sir, PVR Latur doesn't arrange for Hollywood Movies. For those shows we have to go to Pune city and watch the shows. Could you please let me know why you don't release Hollywood Movies in Latur PVR? Appreciate your reply on [protected]@gmail.com BR, Aditya

I have booked tickets for the above mentioned movie in PVR Sujana mall ( Hyderabad) on 7/12/2014 for 7.35 PM show. Booking reference ID is WR24PDZ. There was a technical issue in the movie which had resulted heavy strain on our eyes. We had complained about it to the duty manager. He had restarted the movie once again indicating that there is a technical issue in the content of the movie. After 10 minutes the issue was still the same (Unresolved). Along with me close to 35 people have came out and had requested to refund the money back and have left the theater. My weekend along with family which was planned was screwed and also we have terrible strain on our eyes which we could not able to have our dinner. My son who is 10 years old is complaining about sever headache after watching for 15 minutes and had to immeditely call the doctor for medication which we are currently having it. In spite of my complaint with your duty manager Mr. Sharavan and Mr. Tirupathi both have tried saying that they would take it up with the higher authorities. My main complaint is because of your technical error we had spoiled our weekend and had to skip our dinner and suffering from heavy headache. Though refund was given to me. I had requested them to give it in writing the reasons for refunding the money. To which they had refused to give us. I would suggest you can see the footage in the CCTV cameras and take appriorate action and let us know how you would be able to compensate us for the time lost and the inconvenience that had occurred on our health. Regards, A S Murthy [protected]

I, Dhirendra Saini ([protected]), Allahabad, booked 9 tickets at 10 AM. Bank showed the payment was done successfully but PVR site showed there was some error in transaction. What should I do now ? Should I book new tickets? or the previous payment can be used? Tell me asap.

This is to bring in notice that the PVR Cinemas of North Country Mall Mohali NH21 have been forcibly giving away food coupons worth rs 80 with every ticket. On enquiring whether it is necessary to take the coupons along with the tickets they say yes it is compulsory. On further argument they let it go but most of times without even asking the customers they charge for the coupons. This has been noticed several times with me and once again today a elderly couple sitting near me asked me if even i had to pay for the coupons against my wish. I tried to find the manager bit i could not get any response from the staff. Also besides this the air conditioning system in summers is always a pain for you as if the hall is filled you easily find yourself sweating. This has happened twice or thrice to me. This thing needs to be taken care of and the staff should atleast ask before issuing such coupons or schemes. The manager should atleast bother about all these things instead of just taking things casually.

I have visited pvr cinemas vijayawada recently ... While purchasing the ticket the issuer is forcing us to buy choc on choclate bars Which cost us 10 rps extra and we dnt need it .it's a type of cheating so please recheck the issue for which it's not only causing trouble to your customers but also degrading ur value and ethics

I am a regular user PVR cinemas in Kochi Lulu Mall. I have seen the coffee quality has come down. Nowadays in the place of Aquafina which was sold at 40rs, they are giving Himalaya water of 70rs which is having an unpleasant taste and feels like buying petrol. I think PVR should start selling petrol too in the cinemas. We are not left with any options as there is no other option than buying it. There revenue keeps on increasing

Hi, Recently i went for Kill Dil movie at PVR, Empress City Mall, Nagpur, Maharashtra. My experience was very bad due to volume. In my opinion they just kept the volume at maximum level. and believe me I could not stay until finish since my ear's where in pain. I have measure sound level using android app and found out that it was flat 81dB which means that my mobile microphone was saturated and could not measure anything above 81dB. Please do some study on sound levels tolerable by average human ears. The sound level used by PVR is nerve damaging. I have been to cinema's of various countries in US, Malaysia, China and Taiwan and in my experience this the loudest i have heard which eventually forced to come out of theater. I am not satisfied with the quality of service provided and urge you to improve. Pankaj

sir i rajesh narain dhamejani had bought 500 movie money voucher from cinemax sion manager Mr Rakesh sharma and i being distributor for FMCG Companies had operated scheme in my market that means medical stores and given them free pvr money voucher but non of them accepted them saying that these code are not updated in our computers and some of them called me and i took help of rakesh sharma but after that also non of them have accepted please let me know what to do of coupons which are lying with me Rajesh [protected] / [protected]