PVR Cinemas Complaints & Reviews

I had received a message on[protected] for movie tickets booked for free popcorn which was valid till[protected].when i had gone to collect it they said that it is already used. The message received is copied.

Dear PVR Privilege Member, your love for movies got you a FREE LARGE SALTED POPCORN! Transact to redeem voucher code SPRTJ3X7R.Valid till 06-07-19 .Book now bit.ly/pvrbooknow

Hello sir,
I usually go for PVR as my entertainment source. We already use to have food combo which includes 2 small Pepsi and one tub cheese popcorn, this use to be already overpriced at rs 390. Today when I asked for the same they said now they do not provide it anymore instead they have a combo which include 2 Pepsi and large not tub popcorn and priced at rs 700. Really? Don't we have any price regulator on this. Or else we should be allowed to bring our own food to cinema Audi. I think Government should take serious action against this. So that these branded chains should learn some lession without looting common people or I think people will have no option and avoid watching movies in theaters.
This might inturn will be a loss for govt. With entertainment tax as well as for the well non cinema brands
The cinema I visited is in sector 11, Gandhinagar, Gujarat

This complaint is against PVR Cinemax
Wonder Mall Thane Ghodbunder Road.

We had confirmed with pvr customer care & it is mentioned in PVR app that if the mobile number is registered for the first time we would get popcorn free. When we went on booking counter at PVR Cinemax Thane for 2:25 pm for Aladdin 3D Hindi show, the box office person named Dinesh was not ready to register our mobile number. But after lots of request he said he had registered our mobile number. But we had not received any confirmation message & till intermission we had not received any confirmation message. We spoke to Mr Saurabh Sontake who called himself manager was also a fraud saying the number is registered. We had also cross verified with PVR customer care, they also replied that the number was not registered. we were being told that we would receive instant notification regarding the number been registered. The whole staff began to argue & wasting our time as the movie had already begun after intermission. Nobody in their staff was listening but only arguing just trying to prove them right.The whole staff was very rude specially Saurabh Sontake. We already missed half of the movie after intermission. He argued a lot resulting we missed half of our movie. Theatre AC was also off . Our booked Seats were also broken and dirty. PVR customer care & PVR Cinemax Wonder Mall has a mutual tieup of not registering the mobile number. This was the worst experience we had with PVR.

Request the concerned authority take strict action against it as we are not paying money to bare absurd behaviour of the PVR staff.

Hi PVR Team,

I am your regular customer with the registered mobile no [protected] you can check how frequent I visit to PVR. Cinemas.

As this is my worst experience I faced in PVR Cinema, EDM Delhi NCR
As I am watching afternoon show of Bharat movie(14:40 PM., Audi3 dated 8th June 2019, ticked attached ) with my family.
Starting of the show AC is not working in AUDI 3, I am complaining for the same to Staff & floor manager, but no response from the staff, floor manager & but no one take any action
As the cinema is house full, that why suffocation increased in Auditorium, People are shouting in between the movie to switch on the AC, And in interval we are going in pantry for refreshment there is no cold drink available in pantry.
We are not enjoy our movie & feeling very low, people are leaving auditorium befor the movie end.

We also write a complaint in register, as we are asking for the complaint book, but no complaint book is provided, as the complaint written on a register (don't know whether it's valid one or not) I take the picture of same & enclosed with the compliant.

If PVR management go through that complaint, they will found out the signatures of no of people suffer from the same complaint.

I request to the PVR management to take serious action on this complaint & revert of the mail .

Thank you
Sunil Paliwal
[protected], [protected]

Pvr ticket counter k3c mall karnal, haryana. I have asked pvr employee for 2 ticket of bharat movie and she refuse tu give classic ticket and insit on taking recliner ticket. When i ashed her why? Her lame answer was 9 am tickets for classic seats can't be booked from ticket counter, as pvr polices so we can't issu tickets. I have to book tickets from bookmyshow.com and also has to pay convince charges. As a customer i need answers.

Seats were available at the back however they told us that only rows at front are vacant
I checked it on book my show and got to know that seats are very much available. I am very disappointed by this kind of dealing at such reputed cinema
Now they are not even ready to give me seats at the back instead of these.. worst experience
PVR ambience mall

I have paid rs250 for a single pepsi in Noida ECX PVR mall of india. I have copy of that cash memo. Pls justify the price. Why as a customer i will pay 250 for pepsi.
Quantity of pepsi is 540 ml, CGST 5.95 snd SGST -5.95 in total i paid 250.
I bought 2 pepsi of sam quantity and for two i paid 500. Kindly justify the price.

Regards
Nimisha
[protected]@gmail.com

I do carry my bag everywhere being the working woman. And I do it everytime that contains important document, my phone, my laptop, my medicines etc. while checking they asked me drop the bag but i can not as it conatins valuable and necessary things. The senior manager claimed that i will make movie from my laptop, as how it is possible opening a laptop’s front camera and making movie. And on top of that calling me a terrorist that might balst the pvr. But tieng a thread on my bag will prevent the blast. The main thing is the miss behaviour, the arrogance, lack of respect and poorest allegation. I watch every movie but i will remember this show the most because of the bad memory it gave. He did not even apologised, he wasn’t even sorry. And actually behaving as if i am some fraud culprit. I am a repuated person in this city. And i am not happy with this mis behave. A small gesture if sorry would have handled the situation but senior manager sir is too big to greet the customer.

I had been to PVR Kukatpally, Forum Sujana, Hyderabad for the 2:10 PM show of the X-Men:The Dark Phoenix and had deposited my bags (1 ruck sack, 1 back pack, 1 duffel bag and one small shopping bag) at the baggage counter. However i had forgotten to take my specs and so i returned to the counter and with thier permission i took my specs out and also at the same time placed my sunglasses in the box and replaced the box inside the bag. I returned the bag to the baggage counter and went to watch the movie. After the movie i collected my bag and returned home without checking whether the contents are intact. However unfortunately today morning which I was looking for them in my bag, i found out the sunglasses (Ray Ban) along with the box is missing from the bag. There is a high possibility that they were stolen. Will PVR take responsibility for this? I am guessing there might be CCTV footages of the entire incident.

Hello Sir.
I am your regular customer with the registered mobile no :[protected], you can check how frequent I visit to PVR. Cinemas .

As this is my worst experience I faced in PVR Cinema, EDM Delhi NCR
As I am watching night show of Bharat movie(10:55 pm., Audi1 dated 5th June 2019, ticked attached ) with my family.
Till interval Everything goes smoothly, but after intervel everybody in Audi complaining about the AC is not working, people are shouting that switch on the AC, but no response from the staff, floor manager,
Myself complaint three or four time to the staff to switch on the AC, but no one take any action

As the cinema is house full, that why safocation increased in Auditorium, People are shouting in between the movie to switch on the AC.

We are not enjoy our movie & feeling very low, people are leaving auditorium befor the movie end.

We also write a complaint in register, as we are asking for the complaint book, but no complaint book is provided, as the complaint written on a register (don't know whether it's valid one or not) I take the picture of same & enclosed with he compliant .

If PVR management go through that complaint, they will found out the signatures of no of people suffer from the same complaint.

I request to the PVr management to take serious action on th complaint & revert of the mail .

Thank you
RAHUL SHARMA
98****6562

Have been to pvr cinemas in irrum mamzil and brought zago cold coffee which costs 150 rupees for 250 ml. I know the mrp is 150/- but why the special price for the theatres when it only costs 70/- for 250 ml outside. I have checked and amazon and few other sites and it is 420rs for pack of 6. Why it is overpriced in pvr cinemas
Not only this all the food available there is overpriced.

My amount is debited with inr 450.00 towards to pos:[protected]pvr limited. Chennai ind: on 28-may-2019. But this transaction got failed, still i didn't receive this amount as refunded. It's happening many times like this.
Kindly go through my request.
For your reference my cub bank account number is [protected].
Ifsc: ciub0000534

Today i went to pvr avani mall, 9:15a. M. Show of the movie aladdin... The popcorn combo i bought was for rs 590. The same combo on 19th may of this month only was 370.. Already the price is so high and then the difference. I thought of not buying for this price but with kids its difficult to say no if they are adament to eat.. Pvr needs to control its price

Hi team,

Pvr charged 260 rs for two cup of tea - are you guys even serious? On what basis is the rate fixed? Can't a customer afford a cup of tea when we go for a movie?
Looting indians in broad day light-we should take legal action against them for looting cores of rupees from us - reduce the rate and pay back the money of the indians - i need an answer from pvr for exaggerating the prices and looting us from several years - does 130rs for a small cup of chai makes any sense to you? This should be stopped we are working towards the development of the nation and these guys are openly looting us in the name of pvr-huge penalty should be levied against them for the crime committed of looting us and making the people of the nation unable to afford a cup of tea

On saturday night, 25th may, in the show of aladdin 3d at 10 pm in audi 1, the projector is not working properly as the screen looks dull ans defocused.
As a filmmaker and knowing the technicalities, i raised the issue to the attendees but they were so ignorant to accept it. It was just about adjusting projection lens focus but they didn't even try. They started to make excuses that it's in the dcp or maybe the scratched glasses! The pvr staff was so unsupportive of correcting the issue and even denied the refund in a rude manner.

Audi 1 attendee - dilip
Projectionist - hitesh

Venue - pvr, arved transcube plaza, ahmedabad

Hi
Its not a compliant, its a favour that i am asking about my lost phone. I watched a movie maharshi on 20 th may on hyderabad centrel punjagutta at 7:15 pm show. I lost at the movie theatre, i think it fell down from my pocket, unfortunately i checked after 11:00 pm and i tracked it, its still showing in the theatre and its not switched off so could please check on morning and ask your staff to check it, it would be a great favour for me, i have pics, contacts and so not about money. I need it could you please convey to your staff i will come on early morning.
Thank you

In "chaat" shop of pvr, kumar pacific mall pune, i bought sweetlime juice on 20 may 2019. Out of two options of 240 ml (Rs 130/-) and 340 ml (Rs 180/-) i ordered for 340 ml one. While i received order, i found that quantity was very less therefore i checked the measurement on which i found that shop is selling both kind of versions in diff glasses which in actuality turned out to be of same quantity, the difference just being of shape of glass.

The glass for 340 ml was longer than 240 ml however the diameter was less so inturn both glasses gave same quantity of drink.

On complain i received another drink however this needs to catered for as it misleads consumer and inturn hampers pvr's overall reputation.

I ordered for a veg burger and was given a nonveg one instead.
As it's dark inside the hall didn't realize.
When i went back to complaint in the middle of the movie first had to wait for the manager as in spite of being called couldn't cum as he was speaking on the phone.
After coming as soon as being apprised of the situation he told his staff very condescendingly to say sorry to me.
When i asked him if there was a complaint book he told me that he the ultimate authority to take action.

I had kept my airpods in the cupholder and went to washroom and as i came back it was not there and the manager whose appearence as i recollect was wearing a pair of glasses and was fair in complexion was not cooperative at all and also lied to us about not having cctv cameras in the theatres. The food service is horrible, the ground floor lady manager is unethical. Pvr cinemas should better replace their manpower which is horrible since icon has been developed at high street pheonix. The staff is mannerless especially the managers

. This is sandesh from mysore, i am a regular visitor to pvr cinema mysore, but today visit really disappointed me because i have ordered for one lime tea later i have asked for one extra empty glass for that they don't give.! Is one single empty glass costs too much for a pvr? Is this is a way to treat? I am really disappointed you can check my visits my ph no: [protected]