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PVR Cinemas Complaints & Reviews

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Last updated May 16, 2024
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PVR Cinemas reviews & complaints page 77

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L
Latika Ambekar
from Mumbai, Maharashtra
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no cancellation option available on pvr app

Address:400063

I want to cancel my movie ticket for tomorrow as there's been a death in my family and i am traveling. Theres no option for cancellation on the app also there's no response from customer care. My call was disconnected twice, midway. My ticket is for avengers endgame at pvr icon - oberoi mall, mumbai.
(3d) avengers : endgame (English) (Atmos) (With english subtitle) on 27 apr, 2019 08:30:00 at pvr icon, oberoi goregaon (E)...
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A
Abhiram321
from Hyderabad, Telangana
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popcorn prices

Address:All the good theaters, 500050

Normally the price of popcorn seeds is rs.25 or rs.35 (Max), and cheese (For cheese popcorns.) rs.120 to rs.200 (Max). With the rs.25 popcorn seeds packet we can fill an average storage container. At max the price of a mega buckert popcorn should be rs.500 or less, but the cross rs.1000 also. I just want to know on what basis are they increasing the cost, that too double the price!...
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M
mike86
from NEW DELHI, Delhi
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seats blocked by cinema

Address:Shalimar Bagh, New Delhi, Delhi

Pvr shalimar bagh always blocked the show tickets for last 2 rows, when i asked the manager why would they block the tickets, he said for there family and friends or last minute booking
This time they blocked 5 rows of avengers end game all the shows from friday to monday.
This is not fair, everyone has the right to book the seats of their choices, if available. But cinema is already blocked top row seats for their friends and...
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M
Miraj Modha
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cinema tickets not provided

Paid Rs.777.32 to pvrcinemas at Apr 23, 2019 20:03:06 . Order ID: PLZA[protected] . Updated Balance: Paytm Wallet- Rs 1.16

I have not received the tickets for PVR Plaza, Connaught place. Show is Avengers Endgame. Monday. I have been charged. Kindly provide tickets or provide the refund.

The app is not showing any changes in the status of ticket. Kindly look into the matter....
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V
Vandita15
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

billed twice for booking.

Address:6a 2201 sapphire heights lokhandwala township akurli rd, Lokhandwala foundation school kandivali east, 400101

Transaction amount: rs. 497.01 twice

Transaction date: april 5, 2019

Payment id's: [protected] and [protected]

Consumer codes:[protected]_pvr and[protected]_pvr

Bill reference information: grow[protected] and grow[protected]

Note: the bank has confirmed that the payment is credited. The merchant needs to take care of the same. I sent a complaint on...
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D
Divyanathan
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

amount not credited back and poor service

Sir litterly 1 1/2 months back i booked a ticket it has been cancelled automatically but amount has been debited from my account. I went directly and approached a person and said everything thing but till know he is saying tomm... Tomorrow.. Etc. Booked a ticket in"vr mall" anna nagar. Proof for amount paid has been attached. So kindly credit back the amount...
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D
Dev Seenu
from Madurai, Tamil Nadu
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

food service

Address:ESM Ellam , VEERAPANDI NAGAR 3RD ST, 600094

Hi am one of your privilege customet and am not satisfied your valuable services in f&b moreover am went a movies in vr mall chennai (Kanchana 3) on 20th april-19 at night show and planned we are all go for dinner in food court. Ordered foods like combo briyani, mutton briyani and prawn briyani in amravathi food stall and finally we tested become too bad. Too salty and i don't why people are irritating and irresponsible. Finally am go forward...
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A
adsahuja
from Mohali, Punjab
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pvr cinemas compulsory food voucher sold

Address:Flames Cinema, Ludhiana, Ludhiana, Punjab, 141010

Dear Sir

I went to PVR Cinemas(FLAMES in Ludhiana, Punjab) Yesterday along with my Family for the show of Punjabi Movie ‘Rab da Radio 2’. To my great Surprise, at ticket window, Executive Charged me Rs. 125 per ticket instead of regular price of 63.50. When I asked him the reason, he said there are Compulsory Food Coupons worth Rs. 75 along with Each ticket. So for 4 tickets I had to pay him Rs. 500 instead of 254. So,...
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M
Manish0214
from Lucknow, Uttar Pradesh
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cost of snacks provided in pvr premises

Pvr is not providing any imax quality experience or comfort so why 50-80rs (Outside pvr at max price) popcorn is rs300in their premises you can charge upto 150 thats fine. It cost double the movie tickets every time.35rs pepsi is charged for 220-240, this is insane. Why can't govt do something about it.in maharashtra u can bring your own snacks from out side, so atleast in u. P and delhi price can also be cut on these by 50%. Please check...
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R
RahTina
from Malegaon, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

rate of ticket

I have seen rate of raw movie for 10:25pm show of 16/04/2019 on bookmyshow for seats j1-j2 rs.112/- each, but on counter it was rs.162/-, they are not informing us about food and beverages voucher is inclusive in this rs.162/-.
While asking for tickets on counter i had said give me tickets of rs.112/-, but without listening they issued tickets of rs.162/-.
I request you for information to be given before issuing tickets....
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B
Basu1234
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unprofessional service in the ticket counter

Address:Howrah, West Bengal, 711101

In the last four occasions my experience has been horrible. Unprofessional staff, without any training are kept in the counter. They take enormous time in issuing the tickets and reluctant to return the change. Communication skills are poor and last but not the least bothered to open more than two counter although in case of large queue. When tickets are issued at premium prices the service is also expected to be the same....
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K
Krunal Suthar
from Raia, Goa
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

i didn't get ticket rewards of rs.3612 as i am pvr privilege customer

Address:A-603, SIDDHARTH ICON, GODREJ GARDEN CITY TO TRAGAD ROAD, NEAR GLOBAL INTERNATIONAL SCHOOL, OFF S.G. HIGHWAY, TRAGAD ROAD, AHMEDABAD, Ahmedabad, Gujarat, 382470

I booked 14 tickets (Audi-3 ticket no j-4 to j-17) from pvr cinemas of arved transcube, ranip ahmedabad, gujarat for kesari movie on dated[protected]. I didn't get ticket rewards of rs.3612. I am a privilege customer of pvr. Reason asking by ticket window person that time pvr privilege facility not available. And same is happen for my food and snacks purchase during watching movie, i complaint it that time authority and give them answer,...
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S
satish.84ts
from Bengaluru, Karnataka
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regarding ads showing in theater

Address:Akme Ballet Inner Road, Doddanekundi, Mahadevapura, Bengaluru, Karnataka 560037, 560037

I have seen the movie of hellboy on 14/05/2019 9:50am show costs around 202.00 rupees.
Actual movie time mentioned as 9:50am but hellboy movie screening started at 10:15am, till then they are telecasting ads/trailers.
My compliant is about i have paid the amount to see the movie, not to see their ads/trailers. Why i need to see their ads/trailer if i paid the amount to see the movie....
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S
Shahzeb Saleem
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I'm complaining about my ticket refund.

Address:B-3, Abdullah Apartment, Civil Lines, Aligarh, Aligarh, Uttar Pradesh, 202001

I booked 2 tickets online from pvrcinemas of saket mall for romeo akber walter movie. My money has been deducted but i didn't get ticket worth of rs 3101. It's almost a week still i didn't get my money back. It's a request to kindly see through this. I want my money back in my bank account. I booked my ticket on saturday at 12:22 pm from my phone pe account which is linked to my number [protected]. I want my money back as soon as as possible....
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M
Mbm621
from Hyderabad, Telangana
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food price extremely high

Address:Hyderabad, Telangana

A small plate of nachos with a tiny sauce cup is being charged at a ridiculous proce of 250 in pvr theatres. The actual cost would not be more than 30 or 40 rupees or max 50 rupees but they are charging over 200 rupees. Why can’t the government authorities bring the cinema canteen and food courts under a standard regulation. The middle class is suffering in every way possible. Its loot. Please do the needful...
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S
SnehasishG
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food and beverage

Address:963 jessore road kolkata, Kolkata, West Bengal, 700055

Pvr doesn't allow for from outside to be taken into the cinema halls. Besides the food they provide is very very costly and cannot be afforded by maximum. Most people suffer from this. They ban outside-food to make profit for themselves and in the attempt rob the customers. Many early complains had also been launched in this particular forum against pvr but no actions were taken so far. What even is this website doing then? It can't solve...
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Vinu Karthikeyan
from Bengaluru, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

road accident

Address:U1 - 206, Astro Rosewood Regency, Sarjapur Road, Kaikondrahalli, Near St. Peter's school, 560035

Hi,
I purchased 7 tickets for "how to train your dragon" for 2nd morning 10.45 show in vr mall, benguluru. But due to road accident, it took me 2 and half hours to reach the mall and i live in sarjapur road. Normally it takes 45 min to 1 hour with usual traffic. I paid 1096 rupees for 7 tickets. I was able to reach the theatre only at 11.40 am for 10.45 show. I have a membership as well. I asked the counter staff either for half refund...
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Address:Silver arc , near aarti cinema Ludhiana, Ludhiana, Punjab, 141001

Hi,
I just reached here in pvr cinemas which is located in silver arc ludhiana. At ticket counter they are forcing us to buy combo with ticket otherwise refusing to gave ticket. Upon asking about in written they told me if you want to buy ticket food is compulsory otherwise you can go to other cinema.
Why we are forced to buy food which is already higher than market rate please look into this matter....
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J
jagz m
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

amount not yet refunded

Address:Hyderabad, Andhra Pradesh

Hi

I have chosen pvr app and booked ticket amount deducted but tickets not received

Spoke last night to customer service team but no luck

Transaction number

C1903311700214119254768

Mobile [protected]

Amount deducted

Some one called and asking debit
Card details it’s fraud calll...
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S
Shahs
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

seat cleanliness

Address:600043

The seat is not clean and there is water in my seat and nobody cleaned it properly, it was from the previous show i believe and the security was rude, not professional when reached the gate. Overall experience was bad and not upto the mark. Expected some more professionlism
Show :lucifer (Malayalam)
Place: pvr grand galada pallavaram
Booking id: wfm3s9k
Date:[protected]:30pm...
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