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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Feb 17, 2025
Complaints 2462
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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Cost of snacks-popcorn
44
water bottle price
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Regarding Compulsory food combos with movie tickets

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PVR Cinemas reviews & complaints page 77

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S
Soma2792
from Mumbai, Maharashtra
Jun 6, 2019
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i'm complaining against the misbehaving of the senior manager in here

Address: Aura mall, Bhopal, Madhya Pradesh

I do carry my bag everywhere being the working woman. And I do it everytime that contains important document, my phone, my laptop, my medicines etc. while checking they asked me drop the bag but i can not as it conatins valuable and necessary things. The senior manager claimed that i will make movie from my laptop, as how it is possible opening a laptop’s front camera and making movie. And on top of that calling me a terrorist that might...
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Subhro Mitra
from Kolkata, West Bengal
Jun 6, 2019
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stolen item from baggage

Address: Plot No S 16, 4th Floor, The Forum Sujana Mall, KPHB Colony, Hyderabad, Telangana, 500085

I had been to PVR Kukatpally, Forum Sujana, Hyderabad for the 2:10 PM show of the X-Men:The Dark Phoenix and had deposited my bags (1 ruck sack, 1 back pack, 1 duffel bag and one small shopping bag) at the baggage counter. However i had forgotten to take my specs and so i returned to the counter and with thier permission i took my specs out and also at the same time placed my sunglasses in the box and replaced the box inside the bag. I returned...
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Rahul PVR
from Mumbai, Maharashtra
Jun 6, 2019
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complaint about switching off ac after interval in cinema, pvr edm night show on 10-:55 pm

Address: Delhi NCR,PVR EDM, New Delhi, Delhi, 110092

Hello Sir.
I am your regular customer with the registered mobile no :[protected], you can check how frequent I visit to PVR. Cinemas .

As this is my worst experience I faced in PVR Cinema, EDM Delhi NCR
As I am watching night show of Bharat movie(10:55 pm., Audi1 dated 5th June 2019, ticked attached ) with my family.
Till interval Everything goes smoothly, but after intervel everybody in Audi complaining...
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Shilpa Vankamamidi
from Guntur, Andhra Pradesh
Jun 2, 2019
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about beverages

Have been to pvr cinemas in irrum mamzil and brought zago cold coffee which costs 150 rupees for 250 ml. I know the mrp is 150/- but why the special price for the theatres when it only costs 70/- for 250 ml outside. I have checked and amazon and few other sites and it is 420rs for pack of 6. Why it is overpriced in pvr cinemas
Not only this all the food available there is overpriced....
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hari 02
from Chennai, Tamil Nadu
May 29, 2019
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refund amount - reg

My amount is debited with inr 450.00 towards to pos:[protected]pvr limited. Chennai ind: on 28-may-2019. But this transaction got failed, still i didn't receive this amount as refunded. It's happening many times like this.
Kindly go through my request.
For your reference my cub bank account number is [protected].
Ifsc: ciub0000534...
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Pooja Dargar
from Kolkata, West Bengal
May 29, 2019
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highly priced popcorn combo

Address: Howrah, West Bengal, 711102

Today i went to pvr avani mall, 9:15a. M. Show of the movie aladdin... The popcorn combo i bought was for rs 590. The same combo on 19th may of this month only was 370.. Already the price is so high and then the difference. I thought of not buying for this price but with kids its difficult to say no if they are adament to eat.. Pvr needs to control its price...
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K
Kalpanaparadigm
from Bengaluru, Karnataka
May 26, 2019
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looting india after 70 years of independence

Address: Agara horamavu, 560043

Hi team,

Pvr charged 260 rs for two cup of tea - are you guys even serious? On what basis is the rate fixed? Can't a customer afford a cup of tea when we go for a movie?
Looting indians in broad day light-we should take legal action against them for looting cores of rupees from us - reduce the rate and pay back the money of the indians - i need an answer from pvr for exaggerating the prices and looting us from several...
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Kewal Mistry
from Mumbai, Maharashtra
May 25, 2019
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cinema projection

Address: Ahmedabad, Gujarat

On saturday night, 25th may, in the show of aladdin 3d at 10 pm in audi 1, the projector is not working properly as the screen looks dull ans defocused.
As a filmmaker and knowing the technicalities, i raised the issue to the attendees but they were so ignorant to accept it. It was just about adjusting projection lens focus but they didn't even try. They started to make excuses that it's in the dcp or maybe the scratched glasses!...
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praneeth ravi
from Hyderabad, Telangana
May 20, 2019
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lost mobile phone

Address: roo 301, bai tul nur, manikonda, huda colony road, Hyderabad, Andhra Pradesh, 500089

Hi
Its not a compliant, its a favour that i am asking about my lost phone. I watched a movie maharshi on 20 th may on hyderabad centrel punjagutta at 7:15 pm show. I lost at the movie theatre, i think it fell down from my pocket, unfortunately i checked after 11:00 pm and i tracked it, its still showing in the theatre and its not switched off so could please check on morning and ask your staff to check it, it would be a great favour...
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B Jayant Kumar
from Mumbai, Maharashtra
May 20, 2019
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fraudulent sale of beverages

Address: Pune, Maharashtra, 411040

In "chaat" shop of pvr, kumar pacific mall pune, i bought sweetlime juice on 20 may 2019. Out of two options of 240 ml (Rs 130/-) and 340 ml (Rs 180/-) i ordered for 340 ml one. While i received order, i found that quantity was very less therefore i checked the measurement on which i found that shop is selling both kind of versions in diff glasses which in actuality turned out to be of same quantity, the difference just being of shape of...
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Steele
from Delhi, Delhi
May 12, 2019
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wrong food

Address: Pvr sangam, 110022

I ordered for a veg burger and was given a nonveg one instead.
As it's dark inside the hall didn't realize.
When i went back to complaint in the middle of the movie first had to wait for the manager as in spite of being called couldn't cum as he was speaking on the phone.
After coming as soon as being apprised of the situation he told his staff very condescendingly to say sorry to me.
When i asked him if there...
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venkatesh21
from Mumbai, Maharashtra
May 10, 2019
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lost item and uncooperating manager at lower parel pvr icon

Address: high street pheonix, Mumbai City, Maharashtra, 400034

I had kept my airpods in the cupholder and went to washroom and as i came back it was not there and the manager whose appearence as i recollect was wearing a pair of glasses and was fair in complexion was not cooperative at all and also lied to us about not having cctv cameras in the theatres. The food service is horrible, the ground floor lady manager is unethical. Pvr cinemas should better replace their manpower which is horrible since...
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Sandesh gowda
from Mumbai, Maharashtra
May 9, 2019
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regarding f&b

. This is sandesh from mysore, i am a regular visitor to pvr cinema mysore, but today visit really disappointed me because i have ordered for one lime tea later i have asked for one extra empty glass for that they don't give.! Is one single empty glass costs too much for a pvr? Is this is a way to treat? I am really disappointed you can check my visits my ph no: [protected]...
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Damps
from New Delhi, Delhi
May 9, 2019
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complaint regarding wrong deduction of amount

R/p
Sir/madam
We have file a complaint against the deduction of an amount of rs. 1977.84 dated 22/03/2019 through net banking from my account no:[protected]
In respect the said amount was given by me at pvr (Vasant kunj) counter in cash and the said amount has been deducted to my account as per bank norms. Kindly reverse the same amount.
Regards
Meena sehrawat...
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Jagadeesh Ramaraj
from Ernakulam, Kerala
May 9, 2019
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general complaint on popcorn cost in pvr cinemas

Address: PVR grand galada, 600032

This would be general complaint as everyone facing, why the charges for popcorn 🍿 is really unrealistic like minimum 250 regular.. What is this? Outside the same popcorn sold for 30 even if you charge 75 then it’s realistic as based on infra/maintenance cost.. But the cost of popcorn is too much which people should avoid and restrict themselves to avoid buying this.. Which makes the management to realize their mistake....
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Ram Kiran kaka
from Mumbai, Maharashtra
May 8, 2019
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theft occurred in pvr cinemas inorbit hyderabad

Address: 500081

I have lost my bluetooth headphones in pvr inorbit baggage counter and the cso has been responding as if it doesnt happened, asked for a security check but i dont think so he did it, and i am sure it has been stolen from the bag in baggage counter
Worst pvr services and no security
Th baggage counter have cc tv footage and it is not been shown to customer and they are talking about rules, so that they can skip the theft done...
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Sindhushad
from Varanasi, Uttar Pradesh
May 8, 2019
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brightness of the movie

Address: Allahabad, Uttar Pradesh, 211001

Dear concerned,
I would like to tell you that i like to wact cinemas in pvr only because of the peripheral services.
But, what is the use when the actual services are upto the mark. The movie we watch has the lowest brightness as it can be or say the lighting in the movie.
It was only on the 6th day that is on 3rd may i went to watch avengers endgame with my friends, thought i would be satisfied by the brightness,...
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Mariyil George Robin
from Chennai, Tamil Nadu
May 7, 2019
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show timing delay by half an hour for consecutive days

Address: Vega City Mall, Bangalore, Karnataka, 560029

I had gone to watch the last show of avengers: endgame yesterday and day before yesterday.
The show was supposed to start at 10 pm and what i experienced was really disappointing, the show started 20-25mins late followed by another 15mins of commercials.

The film is 3 hrs and we had scheduled a cab at 1:15 pm on the 5th and 6th of may but due to the unpunctual attitude, we had to face lots of difficulties as my sister...
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sandeep bist
from Ambala, Haryana
May 7, 2019
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complaining against poor services in spite of advance booking

Address: 26-B, RANI BAGH,, 133001

Dear concerned,
I want to focus your kind attention on pvr's inadvertent services. I always like to watch a movie in pvr cinemas. But this time the experience was not good. I have booked 2 seats on dated: 1st may, 2019 and my booking id was ctcd[protected] and with this i had booked a chicken hot dog and being available, that hot dog got easily booked. When i arrived there i have shown my booking id and the person who was on the counter...
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Shashank48
from Chennai, Tamil Nadu
May 5, 2019
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ticket cancellation before 2 hours

Address: 560097

I accidentally booked 3 tickets in pvr gold class for 5th may 2019 when i was actually trying to book the tickets for the next day 6th may 2019 the show time was 1:50 pm and i booked the tickets on 1:47 pm when i tried to cancel the tickets the pvr people said cancellation only available 2 hours before the show starts in that case the booking for the show should also stop 2 hours before if booking is available 3 minutes before the show then...
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