PVR Cinemas Complaints & Reviews

Phoenix pvr in lucknow uttar pradesh is forcing customers to buy food combo with ticket. Bloody what the hell is this. Ticket is of 300rs and they are charging 450rs. What the hell.
These notorious acts are going here in phoenix over some time. Action must be taken and the franchisee owner should be penalised. Its our choice uts our prerogative. Height of corruption.

I have been to pvr forum sujana mall, kukatpally hyderabad with my wife and 9 years old son to watch movie toystory 4, it was very bad experience because there was flickering in the screen and they again started the movie from beginning when it already started 5 minutes back. When we asked why this disturbance is there in screen then that one of the staff member told if you guys agree it will take 15 to 20 minutes to resolve.

We tolerated that and intermission happened they took almost 20 minutes to start the movie again and when they started it was not from where then ended before the interview, again we shouted on them then after 10 minutes then again started from that point.

So completely it was kind of playing with emotions of kids and others because this movie was specific to kids and kids were unable to enjoy due to such negligence, it is not just about money but about time of little kinds and the parents who took them to movie hall after paying to cabs or burning their fuel to reach the movie hall.

It was my birthday, so we plan for movie and dinner. So you can understand what kind of damage they did to us. Thank you for looking into this.

Babu kathat
[protected]

I went for a movie with my family at pvr the show was at 7:20 i reached at 7:25 at the ticket counter i asked for 4 tickets the total bill should have been of 460 but he charged me 580 and gave me 4 chocolates worth 120 along with the ticket when i asked to return them and give my money back he told me it was included in the ticket and i have to buy them, i was getting late so went for movie but when i checked qt the intermission there was...

We had bought two tickets worth 350/- rs however forcefully we were handed off coupons worth 400/- rs for combo meal and when asked why, the attendant didn't bother to listen and said it was compulsory. Hence it's not a good idea to waste people's hard earned money. So, either this rule of compulsory eatables should be changed else people should not go for the movie and a simple advice for the attendant to respond prior when the customer is asking for the questions else the faith in the pvr cinema is likely to get diminished soon.

I recently saw the movie 'anabelle comes home' in pvr 4dx, elante mall, chandigarh, but i'm highly disappointed with the 4dx experience this time! I've personally watched a lot of 4dx movies before but this time the effects weren't as par. Scenes with fog, mist and lightning didn't have any 4d effects at all. All they did was vibration of the seat. I feel being cheated this time. My cousin (A first time 4dx watcher) didn't get to know the taste of a 4d movie. Sheer wastage of money this time: (I would request the organizers to include all the effects in the movies to be screened in 4dx, else donot ditch the viewers.

I state that on 27th july 2019 i had bought tickets for 4 people from the counter amounting to rs. 736/- vide debit card payment for the movie name article 15 at pvr sion, mumbai to be aired on screen 3 at 10.45 pm on friday 28th june 2019. I further state that at the booking counter the executive took my mobile number & issued the tickets & thereafter i received two text messages, one from canara bank about amount debit & other from pvr cinemas about voucher no. Kndpemd36.

I state that thereafter i misplaced the tickets & went to the booking counter at 10.40 pm on 28th july 2019 expecting that pvr cinemas will issue me new tickets based on my mobile number, which they took from me. I further state that i requested the management to issue me fresh tickets in lieu of misplaced tickets, based on my mobile number taken by them but to no extent they were able to solve my problem & issue me fresh tickets. I further state that at 11 pm the management advised me to find the misplaced ticket & see the movie.

I state that since pvr cinemas had taken my mobile number during booking at the counter the management was duty bound to serve me by providing fresh tickets based on the data linked to my mobile number. I further state that pvr cinemas should disclose the reason of taking customer mobile numbers, which is their personal & private detail & further failing to serve them in a better way in such lost ticket event.

In view of the above, i request to take appropriate legal action as per prevailing laws & direct pvr cinemas to compensate me due to failure of service & act of negligence towards their customer even after obtaining his personal mobile number.

I am from ludhiana punjab today i went to pavilion mall to watch shada movie and they are forcing me to buy ticket with combo meals which worth 350 rupees waste my time please take strict action against this this is a case of social harassment they waste my precious time i want strict action against them kindly resolve my problem i will also complaint this in court i think you will resolve my problem i shall be very thankful to you for this

Hi,
I went to pvr and i’m shocked to see that popcorn and soft drink combo is rs 770 in lucknow.
Where is the food inspector?? What govt is doing in that??? How can a company sell coldrink at rs 250 for just 400ml also putting half of the glass of ice. How can govt allow this?? Popcorn rate is 350 what the rubbish is this?? Who can look at this loot. Kids dont understand this and parents have to pay high price.
Pls stop this loot and make it affordable otheriwse need to go to coart for justice.

Please look into this

I live in ghaziabad u. P. Yesterday 27 june 2019 i went to watch kabir singh with my friend. I study in a college and the woman at the ticket counter asked for a adhar card as it is a rated movie. I said that im in a college but she doesn't give ticket and told that you should show me your adhaar card then i can give. I think customer is thr first priority but i dont think so in that theatrr. Im really dissatisfied with the attitude of her. At least you can see me that i look 19 years old

Pvr cinenas, vellore
24/6/2019

Bad experience in ticket counter. I dont want to give one star also.in ticket counter, next counter board was there and giving ticket in same counter. I asked to take the board because of avoiding confusion but the ticket man can not respond. I m telling four to five times then only taken by another man. Such a rude behaviour and i m tolerated this.

Hi, me and my husband went for the movie "kabir singh" yesterday at 7:40pm (24th jun'19) at imax select citywalk. Please note that the movie is supposed to be "a" rated. We were in g10, 11. Despite the rating, there were kids in the hall. And much to our dismay, the kid just behind my seat and onto the right were both howling constantly. When i requested the lady on my right, she brazenly said that all kids make noise. Cinema staff were also present yet didnt bother saying anything. My husband stepped out in the mall 15 minutes before the interval and i, even though was keen on watching the movie, had to eventually leave 5 minutes post interval. I am sure you can see this on your camera recordings. Why wont pvr admin adhere to strict rating protocol and frankly, if you see the content of kabir singh movie, even kids till 18 should not be allowed in it. I am still struggling to know how did the movie end but thanks to pvr people and their "no rules policy, i wouldn't know.. I am not sure why were the kids allowed in the movie when the age limit is clearly mentioned? Its a serious breach of the regulations and rating system.

I want to complaint about pvr allahabad which is in civil lines. The seats are very very dirty it seems like no one is bothered about cleaning it.. During the time of movie some kind of rediculous
Smell keeps on coming which make the viewer very uncomfortable to sit for such a long time. Pvr allahabad is not at all maintaining its hygeine inside the hall specially. We buy so costly tickets not to go sit somewhere which feels like sitting in between garbage.. Kindly take the matter seriously. I can even give you the audi and the seat number (Audi 1 seat no. 1 and l2.)

Pvr cinemas latur had made it compulsory to buy a combo with each ticket. Is it necessary to buy it?. The combo costs 100rs. Please look soon into the matter they are doing fraud by asking us to buy combo compulsory otherwise they wont give ticket of any movie. The staff there speaks rudely when asked about it. Their is no discipline in the staff who are serving us food.

In PVR- chennai velacherry (Grand mall)

They are purposely blocked 60 rs tickets and forcing peoples to buy combo ticket worth of 200/per ticket.

pvr guys assured to 1 person can buy one 60 rs ticket. So 6 people had waited 4 hours, then he is saying buy combo tickey.

This is worst thing. resolve it asap. we are hating pvr cinemas after this happened.

During the start of the 1455 MIB show in screen 2 of PVR Eternity Mall Nagpur, a man didn't stand during the National Anthem. I lodged a complaint with the staff member distributing the 3 D glasses but he didn't take any action. As per the Honble SC order, it's the responsibility of the movie hall/ PVR in this case to ensure that the national anthem is respected.
Pls ensure this doesn't happen in the future.

I got a coupon for salted popcorn but due to certain circumstancesi had to delete all of the data from my phone (with the coupon code) which I had not used I am a member of PVR privileges so I got the coupon for see movies. So can I get another coupon for salted popcorns. I have an right to have another coupon code for it as I am going to watch another film in next few days if I don't get it I may take my services to another establishment

Sir, this is about pvr Hyderabad central . I was about to purchase a small size cooldrink ( pepsi), which they said they cant give small size only regular size is available. Do i asked them to give regular size for which i have to pay Rs.240/- . Sir thi cooldrink would be of Rs.20 in general store. Now in pvr it is overpriced by 12 times . Sir if a family of 4 members want to purchase cooldrink in pvr they have to pay 1000 rs, please resolve this issue and make necessary steps to reduce the price

Hiii! My name is Anmol Singh.. I was working with pvR cinemas as ESP (EH). I have worked there for approximately 1 and half months .my employer ID was 195910.my complaint is about that I didn't get my deserving salary from pvR elante Chandigarh. At where I worked. I just want to know why they didn't give me my full and deserving salry they just gave me 2335 rupees. I want to get my salary. If I will not possible then give me the reason about that. With lot of hopes!
ANMOl!
Email - [protected]@gmail.com

I had received a message on[protected] for movie tickets booked for free popcorn which was valid till[protected].when i had gone to collect it they said that it is already used. The message received is copied.

Dear PVR Privilege Member, your love for movies got you a FREE LARGE SALTED POPCORN! Transact to redeem voucher code SPRTJ3X7R.Valid till 06-07-19 .Book now bit.ly/pvrbooknow

Hello sir,
I usually go for PVR as my entertainment source. We already use to have food combo which includes 2 small Pepsi and one tub cheese popcorn, this use to be already overpriced at rs 390. Today when I asked for the same they said now they do not provide it anymore instead they have a combo which include 2 Pepsi and large not tub popcorn and priced at rs 700. Really? Don't we have any price regulator on this. Or else we should be allowed to bring our own food to cinema Audi. I think Government should take serious action against this. So that these branded chains should learn some lession without looting common people or I think people will have no option and avoid watching movies in theaters.
This might inturn will be a loss for govt. With entertainment tax as well as for the well non cinema brands
The cinema I visited is in sector 11, Gandhinagar, Gujarat