PVR Cinemas Complaints & Reviews

Address: New Delhi, Delhi

Repeatedly, at various branches and particularly ecx - chanakya puri pvr cinema, their staff at food counter puts up a drama. First they will accept the credit card and pretend that it’s not working. Excuses change in minutes from ‘network not working’ to ‘system has canceled order’. Wasted 20 minutes and missed part of the movie many times. Despite feedback written on the pvr website, there is not so much as even an acknowledgment.

PVR Cinemas customer support has been notified about the posted complaint.

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R

Ravichandravijaya

from Delhi, Delhi

Sep 24, 2019

Expire date have only 14 days . Actually MRP IS 30 rs, but they are selling for 20 rs .
Address: erramanjil next Galleria mall

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Its since 2 years i have been asking pvr cinemas to provide me gst inward for all the transactions done at pvr cinemas. They are not providing.
Pls help me get my gst inward for all my transactions.
Its almost monthly i spend around 3000rs in pvr where gst becomes 18 to 20% i. E. 500rs.. Which i can claim from govt. Its my right but its not happening so far!!

Apart from feedback email id tbey dont have escalation matrix also.

What shall i do??

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R

Rita18

from Bengaluru, Karnataka

Oct 1, 2019

I have booked tickets on PVR websites my money has been deducted from my accounts but i have not received tickets till now, Could you please refund my money..and as per Money already deducted from accounts but according to PVR they did not get the money.

If according to bank my money deducted than why i am not getting my tickets.

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Address: Redhills PVR Gallexy Mall, 600052

Dear sir,
This is i inform you to today 12/09/2019 i booked 3 tickets in your pvr website. And the cost of 3 tickets come around rs.441/- i had 2 vouchers then i used pvr privilege voucher one by one but the amount rs.50/- only lessed in my payment but its showing 2 vouchers are reedemed but i used only 1 voucher. So kindly check wahts the error is that and re issue the voucher of rs.50/- to my pvr account. Please do the needful as soon as possible.

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Nadeem Waris

from Mumbai, Maharashtra

Sep 17, 2019

They forced me to buy food coupons with movie tickets.This is consumer harrasement.Guy name is Mohit who is very rude and arrogant to customers

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D

docdvgihar

from Mumbai, Maharashtra

Sep 19, 2019

I purchased 3 ice tea... But i recieved water in place of two ice tea and one ice is too bitter in taste... Already produced complint of coffee without milk approximate one year back... Now again problem persist

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I have booked 2 tickets for it chapter 2 movie on pvr website for coming saturday (Sept, 14th 2019) 12.45pm show in pvr ampa skywalk, while paying through my net banking after processing from my account, amount was deducted but ticket was not booked. My money was gone, kindly check and let me know as soon as possible. Please return my amount to the account asap

PVR Cinemas customer support has been notified about the posted complaint.

Sep 12, 2019

Updated by varalaksmi Regards,
Varalaksmi D

Sep 14, 2019

Updated by varalaksmi I shared my email id and Contact number to [Protected]@pvrcinemas.com . Kindly refund the amount as soon as possible

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Address: Mgf metropolitan gurgain, 122025

I paid for food through paytm and my phone got switched off at that time only so I was unable to check if that payment was made or not. The guy at the counter said he hasn't received payment so he didn't gave me my ordered food.When I came back and charged my phone I got the notification that my money was deducted. Now I have intimated them about this issue but they are not helping me. They are asking me to complain in the bank but since I have made payment through paytm how will I contact any bank.

PVR Cinemas customer support has been notified about the posted complaint.

Sep 11, 2019

Updated by harsha anand3 Harsha anand
[protected]

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Address: 92 Pondy Bazzar, T Nagar, 600017

There is difference in pricing of popcorn in your own theatre
In sathyam cinemas the small one is available for rs 70/=, where at your pvr at
Ecr it is priced at rs140/=.

Both are owned by you and also you advertise it as sathyam popcorn available at all your pvr screens

Like to know then why is there a price difference, are else please don't give wrong information & fool public

Regards
Raju

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Address: PVR Cinemas Nagpur -Empress mall, Nagpur, Maharashtra, 440009

We want to purchase tickets for more than 100 peoples, and manager told about to buy their combo package which we dont afford. Another option he given to us is buy 10 ticket per person from counter. So we started to purchase tickets, after purchasing 60 tickets they closed counter and told us that booking closed. As there are all remaining tickets are available. They intentionally did that because we did not purchased their combo package.

PVR Cinemas customer support has been notified about the posted complaint.

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Binashahmishra

from Mumbai, Maharashtra

Sep 17, 2019

Today on 10th sept I went for mangal mission movie in pvr odeon ghatkopar east @ 1.05 pm show . Wherein I asked for small size popcorn was charged whooping 280 rs n that too no bill given. For what??

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Address: Divya parisar,lingiyadiah, Gautam Buddh Nagar, Uttar Pradesh, 495001

Why your people in movie tickets counter always force the consumers to buy combos, if we not want to buy. Is it monopoly. U can't do that things its out of ethics. They always gives us wrong information some time said ita includes in tickets. Today in voucher offer. Why you do that such cheap things to your customers. Take some action otherwise i will go to consumer forum.
Today i not buy the voucher i get angry and shouted and said them to call manager. Then they agreed and gives us the tickets.

PVR Cinemas customer support has been notified about the posted complaint.

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U

Utkarsh Narvekar

from Bengaluru, Karnataka

Sep 10, 2019

I tried using the PVR movie gift card. I am getting an error while applying the card that says "Invalid batch". I will never buy a PVR gift card again, this is really terrible experience. I wanted to book tickets for this Sunday, however I have now paid for it using a credit card.

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Address: Mohali phase 6 near Dara studio, Mohali, Punjab, 160055

Aaj mai it movie dekhnai gya counter pe jb ticket laine lga to mujhe yeh bola gya ki combo laina pdega sath maine mana kiya fir unhone mujhe ticket nhi di or bhut badtmezi ki maire sath kafi dair tk line mai khade hone ke baad asai krna mujhe bhut glt lga... Or baad me jb maine iss bare me baat krne ki koshish ki to unhone or jyada apna ego dikhaya jiss se maira movie ka time late hota jaa raha tha.. Pvr customer care ko call krne ke baad mujhe ticket milli without combo but iss bich kafi kuchh taqlif hue mujhe.. Maira jo movie dekhnai ka mood tha woh off ho chuka tha..

PVR Cinemas customer support has been notified about the posted complaint.

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[email protected]

from Shimla, Himachal Pradesh

Sep 10, 2019

Date : 24/08/2019
Time : 07:30 pm
PVR Curo Jalandhar
Movie : Batla House

Complaint about cost of tickets
Cost of tickets online is RS 175/-

But at PVR Box office PVR Staff said that same tickets costing is RS.295/- per head
And he said that you have to buy on this rate.
PVR Staff is totally CHOR

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V

vidhya narayanan

from Delhi, Delhi

Sep 10, 2019

Wow. I am enjoying the loads of advertisements in pvr rather the movie. They are the awesome people who spend most of the time in ad. Very time saving. I got to watch 30 mins of ad for a 2hr movie. They really put me in a position to stop watching in pvr. pvr is unbelievable

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Address: 122 002

I have purchased 10 gift e - cards 3 days ago. But there is no card number nor pin number mentioned. Without these 2 details we are unable to book movie tickets.

Could you please look into this? Complaint number that they have provided me with is 20772.

The second issue that i have is regarding another 5 gift cards that i purchased 4 days ago - total worth is rs. 5000/-. I have already raised a request with pvr customer care where i have requested for 5 separate gift cards of rs. 1000 each.

I have approached customer care of pvr 3 times but no one has assisted me. They have informed me that there is a 'technical glitch'.

My registered contact email is [protected]@bruceclay.com

PVR Cinemas customer support has been notified about the posted complaint.

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Address: Kamrup Metropolitan, Assam

Mr. Rup hazarika (Cell no - [protected]) of pvr cinema (City centre guwahati)
Has confirm that my said timing show (18 august-2019, 6.05 pm) has been cancelled due to some technical issue & they will refund my amount accordingly within 3 working days.

But till date i have not received my refund amount and as expected mr. Rup hazarika not receiving my call till date.

Manager bimlesh (Cell-[protected]) also not giving response about my refund
He also refused to share his e-mail id also.

PVR Cinemas customer support has been notified about the posted complaint.

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N

NishChhabra

from Delhi, Delhi

Sep 10, 2019

PVR Plaza is offering only large size poocorn instead of regular and medium size. Time around 5.30 p.m . Date 25 aug 2019. All the customers were told to buy large tubs or popcorn instead of other sizes since they did not have smaller tubs. Also we could not take picture of empty tubs kept that they told were not allowed to be used.

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Address: MG ROAD GURGAON, 122002

Today dt 31.08.19, i visited pvr city center gurgaon for some ticket at pvr ticket counter, pvr person say that f&b voucher compulsory, without f&b discount voucher they are not selling ticket. They are saying ' book your ticket online through book my show. Please take necessary action. No one ready to listen customer problem. Pvr city center service too poor.

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

PVR Cinemas Customer Care's response Dear chand772,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Sep 05, 2019

Updated by chand772 [protected]@gmail.com

[protected]

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Address: Gurgaon, Haryana

Hi there,

I've forgotten my wallet on d-13/14 hand-rest last night and couldn't found it by revisiting there.

Details-
Movie - saaho
Show time-11pm
Date - 30th aug, 2019
Seat no. - d-13, 14, 15, 16

Wallet description -
Brown leather it has around 10 cards (Debit/credit), driving licence, adhar card, cash and other important documents.

When i went back to the theatre i couldn't find it there with the help of cleaning staff.

The documents are most important to anyone.
I'd request you to please look into this, i'd be happy to reward the person who returns it.

Please help! Looking for a good news from concerned authority/pvr cinema, sahara mall gurugram.

Thanks & regards,
Deepak jha
[protected]@gmail.com

PVR Cinemas customer support has been notified about the posted complaint.

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O

OM Raj Singh

from Mumbai, Maharashtra

Sep 3, 2019

Sir i booked 3 ticketa yesterday at 9 p.m my amount is deducted but message of tickets booking is not shown in my Message please looked into my issue

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D

Dimple Anillercha

from Mumbai, Maharashtra

Sep 3, 2019

[protected]
Pvr cinemas movie at redhills skls
1 tickets cancellation

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Dimple Anillercha's reply, Aug 28, 2019

1 ticket cancellation skls galaxy mall pvr cinemas

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Address: Salem, Tamil Nadu, 600099

Hi team
I have booked 2 tickets for saaho movie on pvr app for coming saturday 7:15pm show in pvr skywalk, also i used the privilege coupon of rs. 50 it also got deducted while paying through my credit card after processing the rs 50 and extra rs 383 from my card deducted but ticket was not booked my money only gone. Kindly check and let me know as soon as possible.

Name vimal raj j
Mobile : [protected]

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

PVR Cinemas Customer Care's response Dear Vimal,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Aug 30, 2019

Updated by vimalraj235 I already shared my contact number
[protected]

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Address: Pvr edm Ghaziabad, Ghaziabad, Uttar Pradesh, 201009

Sir main amit pal pvr edm main job karta meri employees id 200322 hai as a entertainment services provider jiski joining date 07/05/2019hai or leave date 17/6/2019 hai tab yaha ki hr mrs shikha mam thi but nitisha mam hai or meri salary abhi tak nhi mili hai jab bhi call karta hu to kehti hai ki 1 ko mil jayegi salary but 2 month ho gaye or abhi tak salary nhi mili hai sir please meri salary jalfi se jaldi meri salary mere account main transfer kar dijye sir
Thanks and regards

Sep 27, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

PVR Cinemas Customer Care's response Dear Amit,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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A

archita tripathi

from Delhi, Delhi

Aug 27, 2019

Ac is not working properly in pvr panipat audi 3 for the show of 11 pm.
Due to less audience they switched it off.

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PVR Cinemas Customer Care's response, Aug 28, 2019

Verified Support

Dear archita tripathi,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

D

Donald Singh

from Delhi, Delhi

Sep 3, 2019

Sir,
Inconvenience caused at show cancellation of 'SURKHI BINDI' 12PM. I had one ticket booked at pvr, select city

As manager promised to give ticket for next possible show. So please arrange for today or tomorrow show confirmation

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N

North Shubham

from Banda, Uttar Pradesh

Sep 3, 2019

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Why pvr cinemas showing misleading advertisement, why pvr cinemas showing targeted community advertisement, its not appropriate to show what you are showing please make sure that you should not target a single community if the matter is international, the ats ad you are showing on pvr is inappropriate, what kind of mindset you wanna make of the whole country, if government is # why are becoming one.

PVR Cinemas customer support has been notified about the posted complaint.

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S

shreyasn

from Kollam, Kerala

Aug 27, 2019

I am unable to see the mcoupon tab under payment options on the PVR site.

I have two coupons with me that I need to use.

Please help.

Regards

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PVR Cinemas Customer Care's response, Aug 28, 2019

Verified Support

Dear shreyasn,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

D

Drashti Ranolia

from Mumbai, Maharashtra

Aug 29, 2019

Need to control your staff members PVR vadodara, they are very rude at booking tickets conversation.

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PVR Cinemas Customer Care's response, Aug 29, 2019

Verified Support

Dear Drashti,

Sincere apologies! We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: Bangalore, Karnataka

I have booked lion king show for 15th aug at pvr cinemas, arena mall, bangalore the entire show was canceled stating technical error, but refund not yet received on this.

I called pvr cinemas customer care, got a response saying would get it refunded within 7 days, it's been around ten days already, raised multiple complaints via pvr app, no response yet.

I had to go to cinemas, paid parking fees unnecessarily, bought popcorn, spent lot of time and money, but couldn't watch the movie. On top of all these, couldn't get the refund yet.

Oct 4, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

PVR Cinemas Customer Care's response Dear bgshankar,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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V

vanmathi pandiyan

Apr 25, 2025

Hi,
I have booked three tickets for movie SUMO in PVR ecr cinemas, chennai. In the time of interval its been 45 minutes already. Still movie was not started… everyone here is frustrated. I need a refund for the movie now.

We need a response now.

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Address: Gota, Gota, Ahmedabad, Gujarat, 382481

Hello

This side jigar chauhan. Me and my friend abhay dave went to pvr mother's to see batla house movie at 10.40 pm show. Our were last row 2 seats in audi 2. But i would like to complaint for too many mosquitoes there. We were unable to watch movie because our whole attention was on mosquito only. And our whole movie spoiled.

During intermission, we had complain to manager about this and he asked his boys to spray mosquito spray, but still we were bitten by mosquitos after intermission.

Kindly note down our complaint and revert us.

Shall wait for your quick response.

Thank you.

Regards,

Jigar chauhan.
[protected]

Sep 22, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

PVR Cinemas Customer Care's response Dear Jigar M Chauhan,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

Regards,
Team PVR

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Address: Saket, New Delhi, Delhi, 110017

On 20/08/2019, during my visit to pvr saket i was told that food coupons are compulsory along with the movie tickets as the software is programmed to sell tickets along with food coupons only irrespective of whether a patron does not want to eat the high calorie snacks from the food court. This practice by pvr group is highly unethical and unwelcome.
You are once again requested to stop this unfair practice and compulsion of selling food coupons against the wishes of the patrons and instruct the staff to give an option to buy tickets without food coupons.

Sep 23, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2019

PVR Cinemas Customer Care's response Dear Ajay,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Pvr cinemas, The Arena mall, Marathahalli, Bengaluru, Bangalore, Karnataka

I had been to pvr cinemas in the arena mall, marathahalli, bengaluru hoping to watch a movie called hobbs and shaw. I booked 4 tickets for the movie costing rs.960. I had mistakenly booked the tickets for the night show at 9:50pm rather than 9:50am. I apologised and asked the staff to cancel the ticket and refund my money, but they refused saying it was not possible. Strict action must be taken against such cinema giants.

Sep 19, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

PVR Cinemas Customer Care's response Dear Syed,

We request you to write to us at [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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S

Subo.subodh

from Mumbai, Maharashtra

Aug 23, 2019

There is your name PRAKASH at SINGAPORE MALL GOMTI NAGAR LKO. When ever we come for a movie he alway disobey us & is way of takling is very bad...and he always ignore whatever we say to him. So plz tell he to do his job in better way otherwise change is duty time or designation

PVR Cinemas Complaints & Reviews

File a complaint to PVR Cinemas

PVR Cinemas reviews & complaints page 77

demanding only cash payment at food counter

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gst inward not given

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vouchers are not redeemed

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pvr cinemas money deducted from account (netbanking) but ticket was not booked

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charged for an order that I havent received

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over pricing of popcorn,

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forced to buy combo for group booking - and closed counter on manual booking

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forced to buy combo and gives wrong information always, you do fraud to your consumers

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movie tickets with combo

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details missing in gift card purchased

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show cancelled by pvr cinema (city centre-guwahati) but payment not refund

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f&b gift voucher

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lost wallet

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money deducted from card but ticket was not booked

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salary issue

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misleading advertisement

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show canceled, refund not received yet

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mosquito breeding

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food coupons

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no cancellation of tickets

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