PVR Cinemas Complaints & Reviews

We visited pvr ecx in chanakyapuri on 6/06/18.
Audi:3
Movie: parmanu
Showtime:11:10 am
No. Of tickets: 3
Booking id: wr8fk6k
Seats: n9, n10, n11
I went to watch to watch the movie but the movie was not played due to some technical reasons. The pvr general manager asked us to wait for 10 minutes saying that the problem will be resolved. Everyone kept on waiting and after 40 minutes of showtime and exactly at 11:38 he came and said that the movie will not be played due to some technical error. He said that they'll refund our money but the tax on ticket was not being refunded and due to the inconvenience caused we refused to take the refund.
I want you to compensation for it. Giving back the ticket money is not an appropriate amount of compensation as it is not just about the movie ticket price but also the parking that we paid for and our time that was being wasted by asking us to wait. I never though that you would treat your customer in such a way. I request you to look into the issue and find me an appropriate solution as soon as possible.

We have visited pvr, pavillion mall, ludhiana today.
Audi : 4
Movie : veere di wedding
Show time : 05:30 pm
Row : f

The movie decleared 'a rated' but in our row 'f' there were 2 kids (Under 18).
We have informed to pvr staff about that and reconfirmed that is this allowed for under 18 to watch 'a rated' movie.
They clearly declined and go to audi 4 to check.
But they just go inside and came out without any action.

After tge movie, we again discuss with pvr staff that why you don't took any action.
The executive advised us to complaint on pvr website about that and said "they can't do anything in this."

Just want to say 2 things :
1. If there are rules, then apply for everyone. Otherwise don't create the rule book.

2. Also we have noticed that little kids annoy and create disturbance while watching movie.
Must take some action on it.

सर मैंने paytm से हिन्दी भाषा मे जुरासिक वर्ल्ड की 5 टिकट ऑर्डर की। बुकिंग id MAHA[protected] महागुन मॉल वैशाली गाज़ियाबाद। सर गलती से इंग्लिश मे बूक हो गई मैंने मैनेजर puran vora से कहा आप हिन्दी मै change कर दो या refund करा दो इन 5 टिकेट को किसी भी date मे पर उन्होंने कोई मदद नही की ओर मेरा 5 टिकेट का पैसा वेस्ट हो गया हमने movie नही देखी किसी ने भी किरपिया आप हिन्दी movie की टिकेट दे या refund दे धन्यवाद॥
सुनीत कुमार mobile no [protected]

Worst movie going experience of my life. Had gone to watch jurassic world:fallen kingdom yesterday 08th june 2018, at 2030hrs lt with my family.

For the full duration of the movie the ac was not working.in spite of the repeated complains from most of the patrons, nothing was done to resolve the issue. Could see lot of people leave the movie hall midway as the temperature was unbearable. One expects a world class movie going experience when coming to pvr and especially after coughing up a a lot of money to buy one ticket.

If the ac was not working, the customers should have been informed & the show should have been cancelled and the money should have been refunded.

The above incident yet again proves that pvr is only interested in pocketing the money without any consideration for customer satisfaction.

Hope the management at pvr wakes up & smells the coffee. I would like to get a refund for the tickets (Inr 1902.12).

Capt. Sameer dhawan
Gurugram
[protected]
[protected]@rediffmail.com

Hi team,

I tried to book 8 tickets for 10-june-2018 at pvr phoenix, whitefield. I have mistakenly booked it on b (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel or move those tickets to back rows. Still there are nearly 7 empty rows from last. Please help me out with this issue

Hi team!

I booked ticket for 4dx at pune pvr at pvr website (For the first time in pvr web site). I booked ticket at 9:45 am, for the 10am show for next day. But accidentally (My mistake) the booking done for same day that is today.

I realized the same around 2 pm, when i receive message about review. I called customer care, if they can exchange the ticket to another day. They said not possible. Could you please check on possibility of moving the ticket to another day?

Booking id: wggpp67

Regards
Srinivas

I booked ticket at pvr velachery for jurassic world at 1.30 on 8 th jun 2018. But i got ticket confirmation from different location
Skywalk mall. Can u please look in to it. I biokrd for 805 dollars

I called multiple times to resolve but no response

Nobody went to movie. This is first experience booking online. I came from us and it is bad experience

Hi team,
I would like to cancel my tickets for kaala movie at velocity pvr cinemas, vellore on 8 june 2018.

I want to cancel and make refund. Kindly do the needful quickly. Details mentioned below.

Mail id :- sha.[protected]@gmail.com
Mob:- [protected]

Kaala on fri, 08 jun, 2018 22:30 hrs, at pvr velocity, silk mill, gandhi nagar (Audi 04), 4 seat (S): prime - f16, f17, f18, f19. Total amount-rs 765.52, booking id: wq38phg.

I have booked 3 tickets on dated 07, 06.2018 on PVR Cinema website. Veere di wedding (PVR Ambience PAYTM IMAX)Gurgoan.
Name : Rajiv Kumar Bansal
M. No : - +[protected]
Booking ID: AMBM[protected], Show time 11:45, Sheet number F9, F10, F11 reserved by PVR after booking. I have paid the money. 576 Inr.
when we reached at the PVR we are shocked, The show has been canceled by the PVR ambience gurgaon. We have discussed with the manager named there Sumit. he said they will refund the money as it is. but they are not given us any email about the cancellation. we are in trouble about our money.
Could you please help on it.

Dear team, as i had book the ticket in tamil instead of hindi... On urgent basis i got my office work.. Requesting you to cancell my booking and refund my money in my account... As when i trying to cancel the booking it was not getting cancel.. We want your co-opration and your process to speed up so i can book another time through net banking my email [protected]@gmail.com and my contact no-[protected].

I have booked the tickets for a show at pvr icon oberoi goregaon east (Mumbai) for 2nd june 2018, 7 pm show for the movie raazi. It was a wrong booking. I wish to book for the same show at the same location but for 3rd june 2018 instead of 2nd june 2018. I am unable to cancel my booking. How should i proceed further? My payment transaction is complete. I am a regular visitor at pvr icon oberoi goregaon east (Mumbai). Please help.

Hello,
I want to complaint regarding a serious issue.., for your vr punjab mall, mohali, punjab. No worker of yours ask for id for a a rated movie people are coming with thier 5-6 year old kids which is not nice and a matter of a legal issue i want to file a complaint regarding this so please do solve this asap and also small kids who are irritating inbetween the movie are also a big problem please find measures to solve this.

Thanks
A religious pvr gold card holder
Pooja nautiyal

We came to watch bucketlist movie show time 3:25pm; 31st may 2018, after standing in a queue for about 10 mins, one guy "standing next" to us asked staff at ticket counter (Miss. Pooja) whether 2 tickets for bucketlist are available... She nodded and told the guy that tickets are available in 2nd row. Soon after we (Standing in row) asked the staff at ticket counter 2 tickets.. That staff replied only seats in 1st row are available. We again asked same she replied the seats in 2nd row has been booked "verbally" by the same guy standing behind us and that too without paying any bucks for those seats. This behaviour shocked us because we were standing in a queue for getting tickets, and just for sake that guy verbally told that he wants to buy two tickets... That staff at ticket counter booked those seats for those persons...

Kindly groom you employees and teach them some ethics how to behave with customers without any bias and inequality
Also we had given written complaint to pvr empress manager at nagpur... Also review our complaint.

Contact no. [protected]
Dr. Pooja
Miss. Sarita

This has been observed at hyderabad pvr outlets that last 3-4 rows of the movie hall are always blocked and never available for booking online/ at the window for public. the same is released for purchase just half an hour before the show timing. this is only at hyderabad location... we've stayed at delhi/gurgaon/mumbai/pune and never experienced such. any bollywood/ hollywood movie due to release on friday will have bookings open from wednesday...

Bought online from near buy 500 rs pvr voucher pc9m4wd on 12 may'18. As per t&c, utilised the voucher in buying movie tickets worth 150 rs directly at pvr madhapur (Hyderabad) box office counter. Immediate after that went to food & coupon counter to utilize my remaining amount but pvr ppl told they cant utilize my voucher as it is already being utilised. I was shocked as remaining 350 rs was left to utilised. Paid cash for same. It was embarrassing

As per t& c, it is mentioned one voucher for one transaction but t& c also states that it can be used for both food and tickets, also stating that it can be used in direct pvr box office.... So, t&c doesn't define anything clearly on transaction at direct pvr box office counter / anything about food / movies etc stating that customer can go either for food or movie. And i am saying so because at pvr, their box office ticket counter do not have any provision to provide food/ beverages along with movie tickets directly atleast in hyderabad region... Obviously, this mean customer will buy movie tickets at counter to enter the multiplex and then buy food /beverage inside the theatre.

Now, after all this, i contacted mr bala from near buy and explained the entire thing and he replied stating pvr can only help u in this regard. Post that called multiple times to pvr customer care number which hardly works. At times pvr customer call centre team cuts the call and dont even bother to call u back. Once by god grace, our call was picked and we spoke to mr yogesh on our concern. He understood & asked to mark mail as complaint and assured & promised to refund my remaining 350 rs from pvr. It has been a big harassment, waste of time, energy to do the follow ups and get your hard earn money back. I agree its a small amount for lot but really not ethical of being such good brands. Need my money back for the same.

I booked the tickets for parmaanu movie in elante mall chandigarh of 10:00 a. M show on 26.05.2018 for the next day i. E 27.05.2018... I paid through paytm nd payment was successful nd 1038 amount was debited from my paytm wallet... But next day in the morning i observed no tickets were booked... Nd i need to pay again for the tickets... My payment had nit been credited yet... Plss help me out

I bought 5 tickets from a nearby pvr cinemas when the staff made it mandatory to buy a combo of pepsi and popcorn worth 120 rupees. The staff said that she won't give me any tickets without the combo offer. But there is no such scenario while booking tickets online. So my question is, why it has been made mandatory? What if one does not want to but any combos? Is it right to put customers in such a position where they are forced to buy things against their wills? Kindly answer!

I have made an online payment for movie "102 not out" through pvr app, at phoenix market city, bangalore.

It is observed that the transaction is done but ticket is not generated.

Details : transaction of rs 384 has been made on kotak credit card xx6906 on 24-may at pvr limited.

A humble request to get this issue resolved as soon as possible...

Dear sir,
Today my father and mother went for movie "102 not out" at 3.20 pm show. After show finishes while coming back towards my car she has felt down due to improper paving block fitments in parking area. There are so many places where these blocks got removed due to improper fitment and negligence in timely maintenance. Now, my mother got fracture to her leg and there are other injurious too. Who is responsible for all this?
They use to charge rs 20 per vehicle for parking over there, why can't they maintain it properly to avoid accidents.
Afterwards there were 2-3 people also felt down.
Kindly do the needful in this regards so that, more people cant get injured in near future.

Thanks
Amit gilada
[protected]
[protected]@gmail.com

Hi,
Request for cancellation lptxid[protected] crm[protected], the transaction reference no is - vega[protected]

I booked through lazypay gateway and the ticket cancellation request was made as soon as within 30 mins.
I am getting continues sms and email from lazypay.
Why i have been asked for payment for no service availed. I have not watched the movie and the service was for book now and pay later.
I am not willing to continue with policy argument.
Please settle your transaction with your vendor.