PVR Cinemas Complaints & Reviews

We came to watch bucketlist movie show time 3:25pm; 31st may 2018, after standing in a queue for about 10 mins, one guy "standing next" to us asked staff at ticket counter (Miss. Pooja) whether 2 tickets for bucketlist are available... She nodded and told the guy that tickets are available in 2nd row. Soon after we (Standing in row) asked the staff at ticket counter 2 tickets.. That staff replied only seats in 1st row are available. We again asked same she replied the seats in 2nd row has been booked "verbally" by the same guy standing behind us and that too without paying any bucks for those seats. This behaviour shocked us because we were standing in a queue for getting tickets, and just for sake that guy verbally told that he wants to buy two tickets... That staff at ticket counter booked those seats for those persons...

Kindly groom you employees and teach them some ethics how to behave with customers without any bias and inequality
Also we had given written complaint to pvr empress manager at nagpur... Also review our complaint.

Contact no. [protected]
Dr. Pooja
Miss. Sarita

This has been observed at hyderabad pvr outlets that last 3-4 rows of the movie hall are always blocked and never available for booking online/ at the window for public. the same is released for purchase just half an hour before the show timing. this is only at hyderabad location... we've stayed at delhi/gurgaon/mumbai/pune and never experienced such. any bollywood/ hollywood movie due to release on friday will have bookings open from wednesday...

Bought online from near buy 500 rs pvr voucher pc9m4wd on 12 may'18. As per t&c, utilised the voucher in buying movie tickets worth 150 rs directly at pvr madhapur (Hyderabad) box office counter. Immediate after that went to food & coupon counter to utilize my remaining amount but pvr ppl told they cant utilize my voucher as it is already being utilised. I was shocked as remaining 350 rs was left to utilised. Paid cash for same. It was embarrassing

As per t& c, it is mentioned one voucher for one transaction but t& c also states that it can be used for both food and tickets, also stating that it can be used in direct pvr box office.... So, t&c doesn't define anything clearly on transaction at direct pvr box office counter / anything about food / movies etc stating that customer can go either for food or movie. And i am saying so because at pvr, their box office ticket counter do not have any provision to provide food/ beverages along with movie tickets directly atleast in hyderabad region... Obviously, this mean customer will buy movie tickets at counter to enter the multiplex and then buy food /beverage inside the theatre.

Now, after all this, i contacted mr bala from near buy and explained the entire thing and he replied stating pvr can only help u in this regard. Post that called multiple times to pvr customer care number which hardly works. At times pvr customer call centre team cuts the call and dont even bother to call u back. Once by god grace, our call was picked and we spoke to mr yogesh on our concern. He understood & asked to mark mail as complaint and assured & promised to refund my remaining 350 rs from pvr. It has been a big harassment, waste of time, energy to do the follow ups and get your hard earn money back. I agree its a small amount for lot but really not ethical of being such good brands. Need my money back for the same.

I booked the tickets for parmaanu movie in elante mall chandigarh of 10:00 a. M show on 26.05.2018 for the next day i. E 27.05.2018... I paid through paytm nd payment was successful nd 1038 amount was debited from my paytm wallet... But next day in the morning i observed no tickets were booked... Nd i need to pay again for the tickets... My payment had nit been credited yet... Plss help me out

I bought 5 tickets from a nearby pvr cinemas when the staff made it mandatory to buy a combo of pepsi and popcorn worth 120 rupees. The staff said that she won't give me any tickets without the combo offer. But there is no such scenario while booking tickets online. So my question is, why it has been made mandatory? What if one does not want to but any combos? Is it right to put customers in such a position where they are forced to buy things against their wills? Kindly answer!

I have made an online payment for movie "102 not out" through pvr app, at phoenix market city, bangalore.

It is observed that the transaction is done but ticket is not generated.

Details : transaction of rs 384 has been made on kotak credit card xx6906 on 24-may at pvr limited.

A humble request to get this issue resolved as soon as possible...

Dear sir,
Today my father and mother went for movie "102 not out" at 3.20 pm show. After show finishes while coming back towards my car she has felt down due to improper paving block fitments in parking area. There are so many places where these blocks got removed due to improper fitment and negligence in timely maintenance. Now, my mother got fracture to her leg and there are other injurious too. Who is responsible for all this?
They use to charge rs 20 per vehicle for parking over there, why can't they maintain it properly to avoid accidents.
Afterwards there were 2-3 people also felt down.
Kindly do the needful in this regards so that, more people cant get injured in near future.

Thanks
Amit gilada
[protected]
[protected]@gmail.com

Hi,
Request for cancellation lptxid[protected] crm[protected], the transaction reference no is - vega[protected]

I booked through lazypay gateway and the ticket cancellation request was made as soon as within 30 mins.
I am getting continues sms and email from lazypay.
Why i have been asked for payment for no service availed. I have not watched the movie and the service was for book now and pay later.
I am not willing to continue with policy argument.
Please settle your transaction with your vendor.

Unfortunately my kids have booked the tickets i don't have any use of those tickets because i don't live in the place where the tickets are booked so hoping u will resolve my problem and credit atleast 50 percent of my money pvr must definitely enible cancellation process for tickets it is a very mandatory one. Thought u get a lot of money first u have to concentrate on customer satisfaction

We came to watch infinity war movie on 20th may 3:30pm show at pvr soul space arena mall, bangalore.ac was working throughout the entire show. We have complained multiple times but no action was taken. We suffocated for 3 hours inside the confined theatre. Public expects a quality service when they are paying for it. We would like a refund against the booking. Why would someone spend hard earned money on such kind of service. We expect atleast this will be treated on high priority and necessary actions will be taken.

I've been trying to book a ticket every time i go on to the site pvr site it gives me a system error this is happening every time i visit the site. Pvr wasting people's time by trying to book. Why do you create a site which doesn't work when people try to book tickets if your servers are getting overloaded why don't you upgrade them i'm not ready to waste time for a site which doesn't work...

I have booked 3 ticket 2 times, totally 1484 rs debited from my credit card but no tickets booked,
Movie name avengers: infinity war.
Booking date: 18/05/2018.
Show time : 19/05/2018.4.20 pm
Chennai pvr

I can see this problem happens frequently with many user.

Is this done purposefully? Is it a way of cheating money from the customer. If pvr cant support proper transaction they should not be authorized for online booking itself. If this is bug in the website then this is could have been fixed long back, same problem can repeat again and again.

Same tickets we have tried to book from my friend's account 2wice amount is deducted 1484 rs, but no ticket booked.

Please help us to get the money back total 2968 rs from 2 different id.

Hi team,
I booked tickets for avengers infinity war scheduled for 20 may 2018. But due to some family exegencies we will not be able to watch this show. Please cancel the movie tickets and provide the refund to my account.

Pvr pacific 4dx delhi
(4dx) (3d) avengers : infinity war
Sun 02:20 pm 20-may-2018
Order id : sudx[protected]
Total : 1514.00

The supreme court has reversed the mandate of cinema halls having to play national anthems. And pvr cinemas have still not discontinued the practice of playing it at the start of every screening. This is totally unnecessary and is an instrument of forced patriotism. People who do not wish the stand up are highly inconvenienced. Also, there's a risk of others physically harming them for showing disrespect although it is not at all mandatory to stand up for the national anthem. This practice has become a nuisance and must stop. Pvr cinemas have chosen not to act on it despite repeatedly being alerted of the same.

I booked 4 ticket for raazi movie for the date 17may 6:30pm show online through pvr cinema website. But due to some confusion i booked the first ticket starting from screen instead of top row i. E. A10 a9 a8 a7. You are requested to please change the rows of tickets or cancel the ticket
So that we can watch movie with ease. Detail of ticket booking is
Raazi on thu, 17 may, 2018 18:30 hrs, at pvr mahagun ghaziabad (Audi-03), 4 seat (S): classic. - a10, a7, a8, a9. Total amount-rs 566.40, booking id: whhxjn6.

I tried to book 1 ticket of deadpool 2 (2d) for 18 may, 6:20 pm, 2018 at pvr select city walk imax, delhi. I have mistakenly booked it on c (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please cancel the tickets and refund the money to epaylater payment method. Please help me out with this issue.

The transaction was done via epaylater.
I have already...

The cost price of beverages and snacks is very high as middle class person cannot afford to buy them. They are charging 150 for ticket but they are charging 220 for regular pepsi and 250 for popcorn as it is very unfair to consumers.
We kindly request you to make it mandatory that consumer complaint number is provided on evey purchase of ticket or snacks so that consumer can call directly and the problem will addressed promptly.
Please look into the matter by concerned authority to solve this issue as soon as possible.
Anticipating the positive action at the earliest.

We have booked three tickets for avengers infinity war for 12 may via the pvr cinemas application on 11 may. The tickets booked were shown to be of a wrong cinema ie. Pvr naraina instead of pvr edm. We wanted to go to pvr edm, pvr naraina is very far from my residence and was not my intention to book the tickets at naraina. We dont know what to do, whom to contact. Please help us so as to resolve the issue.
Please contact us and resolve...

We by mistake booked 2 tickets for ' Infinity War' though we wanted to book for Razi movie released today (11th May'2018).
This is quiet shocking to know after talking to customer care regarding movie tickets cancellation policy, which stated no option of cancellation.
We are clueless. This is really a bad situation on PVR policy website on such issues.

I have paid twice for the pvr cinemas loyalty membership in my name - sushruta reddy and still i havent received the membership. What is wrong?!

Each time i try to re-login, it still says i am not a loyalty member. I have paid the membership amount of rs 300 twice! I need a refund!!

The worst part is the company doesnt have a proper customer support whichj makes it hard to give a complaint for a resolution!