PVR Cinemas Complaints & Reviews

Date of the incident: 22nd october, after 10:45pm
Place: pvr anupam, delhi

Incident description:
We are 2 iit delhi graduates who went to see a movie 'badhai ho' at the show timing of 10:45 pm at pvr anupam on the 22nd oct. On reaching there by 10:55, there was usual checking at the entrance to the building and we were told by the ticket checker to go to audi 4, 3rd floor to see our show.
We went to audi 4 which was playing the movie 'badhai ho' and sat on front row seats as we were already late. After only about 40 mins the movie ended.
We were extremely shocked to find out that we were misled to the wrong audi. Instead of exiting from exit door, we went to audi 1, 2nd floor, where the actual show i booked was being shown and it was disheartening to find out that it was intermission in next 15 minutes. Please note that there was no staff present at the entrance of audi 4 or audi 1 who could have guided us and prevented this from happening.
We then went to talk to the management about what happened and requested them to allow us to sit in another audi on unbooked seats (In this audi the show was to begin at 11:45). After listening to us, the manager named rahul simply refused to acknowledge that their staff could misguide us and said that we are lying because we want to see the movie again (Who would do that!). He said that he cannot allow us to sit in another audi and asked us to go back to our booked show. After trying hard to convince the manager that we are not lying, the manager said, "ek karma karo, aap hamari complaint kardo email pe iss incident ke bare me, hum dekh lenge kya hota hai".
Finally i had no choice but to make a small video of his responses to me (Things got heated up due to the video making) wherein he simply is unwilling to help. I have attached the video in this complaint.

Key questions/points:
1- how could i simply walk into audi 4 and sit there for an hour until the movie ended and then go to audi 1? Should it be that easy to move around from one movie theatre to another? In this manner, a person can see any number of movies, because there was no staff to check if a person is watching the right movie. Please check their cameras if they say i'm lying. If the sole responsibility lies on customer, what is the need to appoint the staff other than the ticket checker at all.
2- he said there is a counting procedure so he cannot allow me to sit in another audi. But then how was i able to watch the movie in audi 4 until it ended and wasted my time. There was no procedure and it was their fault that i went to wrong audi so they must accept their responsibility.
3- i did not dream of audi 4 on my own sir. Despite the ticket, i was led into believing that the movie is in audi 4 only because the staff said so. There could have been the possibility of shifting the show to another audi for some reason or ticket displaying the wrong audi. For any customer, if the staff tells her/him to go to audi 4, she/he will definitely believe them assuming that ticket might be showing wrong and the staff knows better.

4- i have also written to pvr cinemas. There is no response from them.
5- they may say that video making was unacceptable to which they must answer this: what choice was i left with? Until the video-making, they did not even take me seriously and i have to give the consumer complaints forum something to get justice. The manager was gesturing as if we can't do anything and complaining on email hardly helps.

Solution desired: money refund and a written apology from the manager for being unexpectedly rude and calling us liars from the beginning. We don't want to see the movie anymore.

I want to pvr cinema in jalandhar to watch venom movie as being student we got limited pocket money. When i whent to buy the tickets the girls st the counter tells me that you have to buy the food coupon otherwise no movie and her behavior was rude too.
Soo is there any solution to watch movies at pvr without this drama. Or we have to shift to carnival cinema.

Dear sir/madam,
I am john kennedy. I with my friend booked 6 tickets (With his card) online using pvr portal for viewing "pariyerum perumal" at velachery pvr on 10.10.2018 for the 6.30 pm show. I confirmed the payment for rs.1355.47 with otp at 5.49 pm. There was no message either to my mail or mobile. But a message "error in transaction" appeared on the screen. Hence i tried again and and completed the today my friend received the credit payment for rs. 1355.47 with another otp at 5.53 pm. Again a similar message of error appeared and i did not receive any message of confirmation of booking either on my mail or sms, and we did not go for the movie.

Card bill with twice pvr limited having been credited rs.1355.47. Hence we have paid in total rs. 2710.94 without having received any service.

I request you to go through this and credit the amount (Return the amount) to the same card at the earliest. I will be happy to receive a reply to my email id: [protected]@yahoo.com

Thanks in advance for your co-operation.
Yours truly,
John kennedy

Sir /Madam
I am regular customer of PVR Neopolis Jalandhar Cinema, today i went there Broken chair was provided to me .
I am very much disappointed with the hospitality, i have not expect that poor service from PVR as i used to visit cinema regularly . My all weekends are in pvr only .. ..
I am sending you proof
PFA

Kindly return My money .

I accidentally booked tickets for kayakulam. Kochunni at pvr cochin, lulu on oct 20 th instead of oct 21 st. And unfortunately we missed watching it on 20 th, thinking the movie is on 21 st. I had booked 5 tickets at pvr gold, which was around rs 2000.
Kindly let me know if you can at least refund half of the ticket price, as this is a huge amount.

I had ordered for a nachos combo with extra dip but the cashier billed me with nachos twice. It was the 13th of october, 15:59. My bill no is 0361966.
I had tweeted about the same but got no response
I asked them to check the cctv footages of that day in case they have doubts about my claim, still no response.

I am attaching the bill and tweet i made

Kindly help

I have booked 2 tickets for pvr forum mall, bangalore for Saturday( 1:15 show) for Badhai Ho. Rs. 1193 is deducted from my bank account in favour of Citrus Payment Solutions (refernce ID:[protected]). However i have not receievd any ticket nbr or confirmation for it in the app or email or sms. Later got an email from pvr saying it is a bad transaction. What happens to my booking, if it is cancelled when will i get the money refund? I have called my bank and got to know that the meny transaction was successful. Trying to reach to pvr customer care but noone responds! At least an email from pvr on booking status or koney refind details is expected by the customer.

Swagata Sarkar
[protected]@yahoo.com

Yesterday we went to movie.. While returning my friend lost the parking ticket. Later the parking security guard asked for 100 rs as penalty because the ticket was lost though we showed the proof of the bike owner. I don't know what is the calamity that is going to happen when we loose the ticket. We asked them why they are collecting the money for loss as we had all proofs and they just gave a lame answer that management will check from us and we shall collect.in order to avoid any fuss we gave money.. This is like looting our money for silly reasons for parking as the parking fee was waived off by govt. Please ensure any digital means of maintaining parking.. The biggest mall in hyd has worst parking maintenance and not even going digital.

Ps: it is natural to forget.. And that shouldn't be fined because of misplacing the parking ticket. It is lot of pain for the customers to pay the money after paying hefty amounts inside inorbit..

Pls act with some sense (For those who are responsible)

I booked my movie ticket of 17th instead of 18th on 17th around 1 am and immediately registered request with bookmyshow followed by pvr cinema requesting rescheduling my booked tickets where i have already paid rs 3500 but they decline doing so.

This is causing a serious grief as they are forcing me to loose my rs 3500/- even without using their service in spite of giving well in advance request.

I tried calling bookmyshow and pvr cinema but no one is giving me a solution to utilise my money for other show.

It is horrible to be in a forced situation to simply loose my rs 3500/-

Additional combos for purchase of tickets and non delivery of tickets when no combo of rupees 150 taken. Venue: pvr lucknow saharaganj. And rude behaviors of some staffs when you are not taking combos with the tickets. I am regularly watching movies in weekends but this behaviour of some staffs is hampering the pvr statisfaction and affecting its brand name for what it is called for. Kindly resolve the matter as early as possible.

Very bad behaviour of pvr desk staff at lucknow singapore mall... Don't have manners to talk with customers.. He argued with me.. Really disappointed with there staff.. This is my one of the worst experience.. Staf[censored]sed abused words.. Tried to threw my movie's tickets.. I said him i want to talk to your manager, then he ignored my words and leaved counter..

Today i planned to visit pvr and watch a movie but when i was buying a ticket, price of which on pvr app was 170 was priced 250 at the ticket counter. As they were selling it including a combo of pop corn and coke. I then asked the ticket counter lady to exclude the combo on which she refused. I am very disappointed on this service and would rather prefer visiting some other hall next time onwards

Movie hall location - pvr bokaro mall, bokaro steel city. Pin -827001

My booking id : bare[protected]
Mob num : [protected]

I have booked 5 tickets (Instead of 4 tickets) (F9, f16, f17, f18, f19) on 11th oct 2018 for the movie aravinda sametha for 12th oct 2018, 10:00 pm show. I have paid total of rs. 1494.80/- which includes 5 tickets fee - rs 1280/-, conveyance - rs 160/-,
Gst - 44.80/- and donation - 10/-.
I tried to cancel 5th ticket from pvr app, but all the 5 tickets were cancelled which was not shown during cancellation. I got to know that all 5 tickets were cancelled only after i have received a message mentioning i will get a refund of rs. 960/-. The points to be noted:
1. First thing i expected which i clicked on cancel was it will prompt for number of tickets to be cancelled. But, it didn't.
2. Secondly, i expected that i will be refunded atleast my actual ticket cost i. E., rs.1280/- after deducting my conveyance fee and gst.

Ticket cost break up is as follows:
Ticket price : rs 1000/-,
[protected]@14% - rs 140/-,
Cgst - rs 140/-
Total - rs 1280/-

After cancellation i booked the same 4 seats (F16, f17, f18, f19) again by paying [protected]@14%, [protected]@14% twice.

I paid sgst, cgst twice for booking the same seats and once for cancelling the seats.in total i have paid sgst & cgst thrice on the same seats.
I need a proper detailed explanation on how sgst and cgst are calculated and i would like you to refund my actual ticket cost i. E., rs.1280/-.

I went to pvr cinemas @meenambakkam branch on 10th of oct to watch 4.15 pm movie at audi 4 screen with my family.

I have requested for 1 large popcorn + 2 cool drink combo worth of rs. 290 & 1 chicken sandwich worth of rs.120 & apart from that on my bill i have been added with 2 peanuts worth of rs.20 & 1 lollipop worth of rs.10 which i haven't asked for.

When i asked to the person who billed, she told that its on combo offer but on the screen its not there.

So do let me know whether its on combo or you have added on my bill to sell it.

Misleading information online & bad service at pvr cinema. I ordered green apple lemonade for rs 200 & they made me wait in que despite online order finally they gave me 7up soda with green apple concentrate added. Which is no where near definition of lemonade or a fresh lemonade. Clearly incomplete & misleading information spoils your experience of online order comfort & value for money. I registered written complaint in their register (Pvr nairaina).

I had been not allowed a packet of popcorn in PVR andheri mumbai, Maharashtra. The security gaurd just snatched the packet and put it in his cupboard and said it's not allowed then I said him that the outside is allowed in Mumbai in all multiplex. So I called the customer care number of PVR to check and he said it's not allowed and didn't tell any reason.
I would like to have a response soon.!

I went to pvr andheri east mumbai and i was carrying a packet of popcorn from my source the security person said that it is not allowed inside and then he started to argue.. We also talked to the consumer care of pvr but the person said that pvr doesn't come under that law and so outside food will not be allowed.. He also said that the law is not yet valid so we can't allow you to take anything inside.. I want you to take strict action against this... Does the pvr not come under multiplex or they will not come under law and act accordingly..

This is realy disappointing that pvr allahabad has denied to serve nestle frappe, pl refer below booking id and arrange to return my money immediately.

Movie sui dhaaga - october 9, 3:50 pm at pvr vinayak, civil lines, audi 01, 4 seat (S): booking id: vcca[protected], kiosk id: wp4838p. 1 x couple large caramel combo (1 large popcorn (Caramel) + 2 pepsi) 1 x nestle frappe1 x chicken nuggets.

Thanks
Dinesh

After givenrment allowing outside food inside theater's. Pvr icon cinemas dint let me take my chocolate bag inside the theater. I had to keep my bag out side the theater. They were not answerable to my question when i asked them why they are not allowing me to take my bag inside.
Pvr cinema - infinity mall, oshiwara, andheri west.

It is very unfair of the cinema authority to go this until notice. And shamefully presented from their side. It takes out viewers all excitement to watch a movie. Very disappointing tricks by pvr cinema.

I am anjeeta dwivedi.
I had booked 2 tickets on saturday 6oct for suidhaga in arena mall bangalore.
My money got ybut didn't get any tickets.. After that i had sent many mails to pvr but didn't get answer to any of my complaint.
I had booked tickets my money got deducted and i got the mail from pvr that that was a bad transaction so again i booked and again money got deducted and i dint get the tickets..
I need a refund