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PVR Cinemas Complaints & Reviews

1.6
Updated: Jan 2, 2026
Complaints 2481
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PVR Cinemas reviews & complaints page 88

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D
DevaPrakash.Budati
from Bengaluru, Karnataka
Aug 8, 2018
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Address: Bangalore, Karnataka

I went for a movie on 1 august 2018 at pvr cinemas, forum mall - bengaluru. The sound system, seats, movie experience is good, but i was disappointed only with the high food prices. During break i have ordered for a large coke and pasta and overall it cost me 468 just for two items.

Large coke (Between 750 ml to 1 ltr) - 230 rs
Pasta (Small bowl) - 318 rs.

They are literally selling higher than the mrp prices.

I think its really unfair, just like hyderabad and mumbai i request to lodge a complaint again pvr cinemas and implement the same in bengaluru.
They are just looting amount from the common man.
PVR Cinemas customer support has been notified about the posted complaint.
No attandendend in our pvr mail panvel
PVR Cinemas Customer Care's response, Aug 10, 2018
Verified Support
Dear Shivaji Aagre,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR
Staff at pvr Juhu couldn't show me any written proof which they were arguing for regarding outside food. There was an argument from their side they still doesn't allow outside food. Without any reason.I showed them from Google governments declaration still they were arguing. I missed my 10 minutes of movie Karva.
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    Nishant Piyush
    from Pilibhit, Uttar Pradesh
    Aug 5, 2018
    Resolved
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    Resolved

    Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

    Yesterday i went watch a movie, and my experience was horrible. While i was coming out of the movie i found a dead rat nearby my seat. I go to pvr just because of the quality and the kind of services pvr gives me. But yesterday i felt waste of money and time is going to pvr. I have also made a vedio i can send u if needed.
    Pvr address
    Pvr pacific, subash nagar
    Sep 6, 2018
    Complaint marked as Resolved 
    PVR Cinemas customer support has been notified about the posted complaint.
    Verified Support
    Aug 06, 2018
    PVR Cinemas Customer Care's response
    Dear Nishant Piyush,

    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

    Regards,
    Team PVR
    Aug 08, 2018
    Updated by Nishant Piyush
    I mailed them yesterday but there is no response.this is really pathetic. Seriously this is how Pvt Handel Their customer???
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      S
      Supriya Purohit
      from Pune, Maharashtra
      Aug 1, 2018
      Resolved
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      Resolved

      Address: Pune, Maharashtra

      I had booked movie tickets on 29 july at pvr, city one mall, pimpri, pune in person for 1st aug 3:20pm show. When i went to watch the movie on 1st aug, same seats were allocated to someone else. When i enquired staff of pvr, i was told there was some change in price and they changed my seats. I confronted but their staff was adamant and did not even accept their mistake nor apologize. Highly dissatisfied with this.
      Sep 2, 2018
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
      Verified Support
      Aug 02, 2018
      PVR Cinemas Customer Care's response
      Dear Supriya Purohit,

      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

      Regards,
      Team PVR
      After payment website showed sccess but tickets were not boojed. Money is debited.
      PS: its not a failed transaction.
      Show date: 18th aug 2018 10.05 am
      Show: MA : fallout
      Where: pvr cinemas rajkumar road Bangalore
      Payment through: Paytm
      PVR Cinemas Customer Care's response, Aug 10, 2018
      Verified Support
      Dear Adarsha S M,

      We request you to share your contact number and email ID on [email protected] for further assistance.

      Regards,
      Team PVR
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        V
        Veeru Pradhan
        from Charkhi Dadri, Haryana
        Jul 31, 2018
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110092

        Dear sir,

        I am a proud and loyal PVR customer from many years.I had booked 2 tickets for today 7 pm show with order ID PEDM[protected] and mobile number [protected].i got to know that my grandfather is hospitalized in ICU and I have to leave for Lucknow.Kindly take this as an exception and cancel the ticket and refund the amount as this is the first time I am requesting.I have already emailed the details to [protected]@ pvrcinemas.com.

        I would be grateful for the favour.Thanks to PVR family.

        Regards,
        Vijendra Pradhan
        Contact number-[protected]
        Sep 1, 2018
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
        Verified Support
        Aug 01, 2018
        PVR Cinemas Customer Care's response
        Hi Veeru Pradhan!

        We would like to inform you that the tickets once booked cannot be cancelled/rescheduled/changed. Thanks! -Neha
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          D
          DangerZone
          from Thiruvananthapuram, Kerala
          Jul 27, 2018
          Resolved
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          Address: Vellore, Tamil Nadu, 632009

          Booked tickets twice this week, each time with different payment methods and each time the website showed "Bad Transaction" and did not issue tickets even though the payment went through.

          They say they will issue a refund but it still hasn't been done.

          Their website is pvrcinemas.com

          The tickets were booked on July 26 and July 27.

          Going through the forum, it seems pvrcinemas has a habit of not refunding people for transaction issues on their site. They should either refund the consumers or fix their site and not swindle their customers
          Aug 8, 2018
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Jul 27, 2018
          Updated by DangerZone
          Paytm Receipt Added

          Jul 27, 2018
          Updated by DangerZone
          CUB Payment Confirmation

          Jul 27, 2018
          Updated by DangerZone
          Bad Transaction Email

          All the way we can't here and online bookings were available but all of a sudden, the theater just cancelled the show without information.

          The manager says COMPLAINT BOOK is NOT AVAILABLE, very funny.

          Of course we came fury time pass but that doesn't mean WE CAN VISIT NEXT DAY OR FOR SHOW, as the manager says
          We went for movie Incredibles 2 after seeing availability of the movie in the morning show at 10:30 Am But we were not allowed to watch the movie just because there is technical issues as said in the ticket counter.
          This was not expected from PVR Cinemas
          Gitika Chowhan's reply, Aug 3, 2018
          We went for movie Incredibles 2 after seeing availability of the movie in the morning show at 10:30 Am But we were not allowed to watch the movie just because there is technical issues as said in the ticket counter.
          This was not expected from PVR Cinemas Mani Square Kolkata
          PVR Cinemas Customer Care's response, Aug 9, 2018
          Verified Support
          Dear Gitika,

          We request you to share your contact number and email ID on [email protected] for further assistance.

          Regards,
          Team PVR
          PVR Cinemas Customer Care's response, Aug 9, 2018
          Verified Support
          Dear Gitika,

          We request you to share your contact number and email ID on [email protected] for further assistance.

          Regards,
          Team PVR
          I have booked 2 movie tickets and now due to some urgent problem i am unable to attend it. I have booked it for Mulk for 4Aug, 2018 at 11.55pm. So please help me in cancelling and getting the refund. Please
          Sort out the issue as soon as possible. Thanks alot 😊
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            V
            viteeeashu
            from Hyderabad, Telangana
            Jul 24, 2018
            Resolved
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            Resolved

            Address: Chennai, Tamil Nadu, 600042
            Website: www.pvrcinemas.com

            Dear team,

            I tried booking movie tickets through pvr android app twice [upi payment] and both the time amount got deducted but no confirmation was given on tickets. This is very carelessness that transactions are getting successful on app and you people not at all taking action to refund the amount. This is too bad.

            I have attached the transaction receipt for your kind review.

            Kindly refund the amount.

            Regards,
            Ashish khandelwal
            [protected]
            Aug 25, 2018
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
            Jul 24, 2018
            Updated by viteeeashu
            They have responded me today by saying that refund would be processed soon.
            Verified Support
            Jul 25, 2018
            PVR Cinemas Customer Care's response
            Dear viteeeashu,

            We request you to share your email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Team PVR
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              K
              Khushi pahwa
              from Ludhiana, Punjab
              Jul 24, 2018
              Resolved
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              Resolved

              Address: Ludhiana, Punjab, 141007
              Website: Consumer complaints

              Hello! I went to pvr, flames yesterday for watching dhadak. I asked for normal ticket to your employee and she gave me prime tickets. I asked her, i didnt want prime but normal seat tickets. She foolishly replied, “sorry ma’am ‘ mene apko sahi se suna nhi tha’” also, she didnt confirmed from me about the details of the ticket. I wasted my money because your stupid employee didnt confirmed me. Hope you will take action against it. Thanks
              Aug 25, 2018
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Jul 25, 2018
              PVR Cinemas Customer Care's response
              Dear Khushi pahwa,

              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

              Regards,
              Team PVR
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                K
                kishore moganti
                from Hyderabad, Telangana
                Jul 24, 2018
                Resolved
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                Resolved

                ticket for above 3 years childrens

                Address: Rangareddy, Andhra Pradesh, 500072

                Dear sir, in hyderabad multiplex theatres are get an idea to make money from chidrens, recently i checked in bookmyshow website at the time of booking, it s asking ticket for 3 years baby, how they watch movie, how can i leave them at home, now a days small families are there, if thats childrens movie or any special movie for children its ok for some times, but all.., its not correct, every body should respond on multiplex big shots,...
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                K
                Kanu Ashok Jalota
                from Gurgaon, Haryana
                Jul 22, 2018
                Resolved
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                Address: Gurgaon, Haryana, 221002

                We had watched 6.20 pm, 22nd july 2018 show - sanju movie at pvr dt mega mall gurgaon.
                This is to raise the complain that national anthem is played incomplete at pvr dt mega mall golf course road gurugram (Gurgaon) haryana. That should be rectified as this is insult to the national anthem.
                Please look into it and rectify the same.
                Regards
                Srivastava
                Aug 24, 2018
                Complaint marked as Resolved 
                PVR Cinemas customer support has been notified about the posted complaint.
                Verified Support
                Jul 24, 2018
                PVR Cinemas Customer Care's response
                Dear Kanu Ashok Jalota,

                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                Regards,
                Team PVR
                Water was alredy open and it was not purifyed water
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                  A
                  Anjali Sharma 1600
                  from Ahmedabad, Gujarat
                  Jul 21, 2018
                  Resolved
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                  Address: Surat, Gujarat, 395017
                  Website: Pvr cinemas

                  Hi..i live in surat and usually watch all the movies And always book recliners.hardly book pvr when all other theatres r full. I have complained 4 times about the recliner seats that they all r broken and in a very bad position, but there is no improvement in it. Never really seen such a irresponsible behavior anywhere neither such an pathetic staff. Remember... ur brand value is not bigger than the customer's time and money.
                  Aug 23, 2018
                  Complaint marked as Resolved 
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 23, 2018
                  PVR Cinemas Customer Care's response
                  Dear Anjali Sharma 1600,

                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                  Regards,
                  Team PVR
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                    L
                    lalit fitness adiction
                    from Chandigarh, Chandigarh
                    Jul 17, 2018
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                    Address: 144001
                    Website: www.pvrcinemas.com

                    Dear sir
                    I book the ticket in pvr cinemas in mbd mall, jalandhar-144001 nd the payment of transaction of Rs. 425.2 was succesfull from my account on 14.04.2018 11:01am but the ticket was not booked.
                    The detail is as under
                    Reference NO. for PVR cinemas transaction of Rs. 425.2 from A/c XXXXX on 14.07.2018 at 11:01 is IGADYTCEA2.
                    Pls refund the money as soon as possible
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Hi,

                    Money Debited from my wallet but not recived booking ticket confirmation also and amount 698/-

                    Paid To
                    PVR CINEMAS
                    ₹ 698
                    Txn. ID : P1807101448348522038919
                    Txn. Status : Successful
                    Debited From :
                    Wallet
                    Updated balance: ₹ 22
                    Order ID : BGOP[protected]
                    Mahesh Mk Mahi's reply, Jul 10, 2018
                    Hi Please check my ticket has been booked but not received the confirmation yet
                    PVR Cinemas Customer Care's response, Jul 20, 2018
                    Verified Support
                    Dear Mahesh Mk Mahi,

                    We request you to share your contact number and email ID on [email protected] for further assistance.

                    Regards,
                    Team PVR
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                      V
                      vicky1809
                      from Chennai, Tamil Nadu
                      Jul 16, 2018
                      Resolved
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                      Address: Chennai, Tamil Nadu, 600044
                      Website: www.pvrcinemas.com

                      Hello Team,

                      During my last visit to your cinemas in Chennai (Grand Galada) on 14th of July 2018 for the movie Kadaikutty Singam, 9:40 show( booking reference: WJNHJPM), I had ordered French Fries during the break and I noticed that both the Veg Fries and Non-Veg Fries were also been cooked in the same kit and same oil. When I asked then about the same, they didn't give us proper response and told us that they did it by mistake with a careless and bad attitude, and he just simply started taking next orders without giving me a solution. The most funny part of the careless cook was, he told us to eat the same for this one time and this mistake won't be repeated in future. After few more conversations, they told me that they will refund the amount.

                      Had I not noticed, I would have been served with a Non-Veg food which is against our religion, cast and our believes. I cannot take this as simple as the cooks attitude.

                      We are paying you more than the worth of the particular product, yet we are not being served with a quality and tasty product.
                      We've been very openly cheated.
                      Aug 24, 2018
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 24, 2018
                      PVR Cinemas Customer Care's response
                      Dear vicky1809,

                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Team PVR
                      Pvr is charging too much for the movie ticket.210 RS for just one ticket in pvr vellore.in all other pvr branches they are just charging 120rs for one ticket except pvr Vellore. strict action must be taken on them
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                        R
                        rajeshbagaria
                        from Bengaluru, Karnataka
                        Jul 10, 2018
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                        Address: Ghaziabad, Uttar Pradesh, 201014

                        Screen 7 of PVR Mall of India screening quality is very poor. The screen would blank out for prolonged periods while the movie screening is in progress. This results in lot of discomfort and non smooth viewing pleasure.

                        Complaints were made to PVR but did not attract management attention. Further, there is no complaints register inside the cinema hall.
                        Aug 11, 2018
                        Complaint marked as Resolved 
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 11, 2018
                        PVR Cinemas Customer Care's response
                        Dear rajeshbagaria,

                        We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                        Regards,
                        Team PVR
                        Hi. I tried to book popcorn from the PVR app yesterday and i paid money through paytm. My money got deducted and i got a popup as bad response.. Its been a day since I lost money. Can you help me out with this.
                        Hello, i am mohit, mob no [protected], booked 2 ticket in pvr cp rajiv chowk delhi.
                        For personal issue i want to cancel these ticket but no response .
                        So cancel these tickets and return my assets.
                        PVR Cinemas Customer Care's response, Jul 20, 2018
                        Verified Support
                        Dear Mohit Rohilla Mohit Rohilla Mohit Rohilla,

                        We request you to share your contact number and email ID on [email protected] for further assistance.

                        Regards,
                        Team PVR
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                          N
                          Neha Kushwaha
                          from Lucknow, Uttar Pradesh
                          Jul 8, 2018
                          Resolved
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                          Resolved

                          Address: Allahabad, Uttar Pradesh, 211001
                          Website: eget

                          We went for a movie In PVR Cinemas Allahabad, Ordered for Veg BIRYANI from MOTI MAHAL DELUX they Served us Non VEG BIRYANI on our Seat.This is completely disgusting and careless attitude of MOTI MAHAL service boy who served us NON VEG.Moti Mahal should keep educated and well acquainted staff who does serve people with such blunders. This is completely ridiculous on their part which spoiled our moods.
                          Aug 9, 2018
                          Complaint marked as Resolved 
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 09, 2018
                          PVR Cinemas Customer Care's response
                          Dear Neha Kushwaha,

                          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                          Regards,
                          Team PVR
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                            S
                            Suchi Kedia
                            from Noida, Uttar Pradesh
                            Jul 8, 2018
                            Resolved
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                            Resolved

                            I have book a ticket on 7th of july from pvr website they reducted the money from my paytm wallet they didnt send me any mail any sms of confirmation of ticket they i call to cc they said ur money money is reducted we will send the money 7 to 8 working days now its became 11 days they havent send me my money back and now they are saying it will take more time
                            Aug 24, 2018
                            Complaint marked as Resolved 
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 24, 2018
                            PVR Cinemas Customer Care's response
                            Dear Suchi Kedia,

                            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                            Regards,
                            Team PVR
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                              H
                              Hmanshu Arora
                              from Delhi, Delhi
                              Jul 7, 2018
                              Resolved
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                              Resolved

                              Address: Mohali, Punjab, 160055
                              Website: pvrcinemas.com

                              I have booked a movie ticket on 6th July 2018 for 7th of July. No transnational or confirmation message is received. When I opened my email and see the invoice its of 6th July. I have paid Rs 1535 for 5 ticket. Without Watching movie they are asking for feedback. When ticket is booked its showing the exact time and date of movie. But when invoice is generated its showing the current date. Its the case of Fraud from the side of PVR Cinemas
                              Aug 9, 2018
                              Complaint marked as Resolved 
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 09, 2018
                              PVR Cinemas Customer Care's response
                              Dear Hmanshu Arora,

                              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                              Regards,
                              Team PVR
                              Sir i booked Four wrong tickets at the front row on the site as i got confused about the side of the screen and i want it to change to rare rows . Please provide help as soon as possible.
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                                K
                                Kshaah
                                from Mumbai, Maharashtra
                                Jul 6, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra

                                Team,
                                Yesterday on 5th July, 2018 i had booked a show for Sanju in Pvr, sona theatre, Kandivli (W). Show timing was 9am. Upon reaching there at 8:55, I saw a huge line of people waiting for the entry to the theatre. I enquired with the staff and they said it will take some 5 to 10 minutes more for entry. show timing was 9 but the staff said show will start only after 9:20 am. I asked the staff to mention the timing 9:30 if they don’t want to start at 9.
                                I had selected that time slot as my kids were in school and right after the show i was supposed to pick them up. Since the show got delayed by half an hour, all my plans got spoiled. I had to arrange for a friend to pick up my kids. Had i knew it, i would have selected some other cinema which would be fitting in my schedule or wouldn’t have gone at all.
                                This was the worst experience. How do we trust such big names as PVR if they can not deliver what they promise.
                                Aug 7, 2018
                                Complaint marked as Resolved 
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 07, 2018
                                PVR Cinemas Customer Care's response
                                Dear Kshaah,

                                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                Regards,
                                Team PVR
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                                  D
                                  Dheeraj Sarvam
                                  from Hyderabad, Telangana
                                  Jul 3, 2018
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                                  Address: 500073

                                  Hello sir!
                                  The problem is high increase in prices of coke and popcorn which costs about ₹300 in multiplex theatres how unfair is this, just think of it how it costs and i am concern about that they are looting consumers money.
                                  Can a middle class family could afford it?
                                  Please check out about the problem and reslove the problem as soon as possible.

                                  Thanks & regards,
                                  Dheeraj sarvam
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    H
                                    Hook
                                    from Noida, Uttar Pradesh
                                    Jul 3, 2018
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                                    Address: New Delhi, Delhi, 110068

                                    Hi
                                    I went for movie sanju last night 10:30 show at pvr select city walk (Which is ur premium cinema) as soon as i bought the tickets i entered the girl who was frisked me she even didn’t greet me and directly touched my body and asked open my bag i was shocked that how can someone so rude.. This was first incident and then when i was entering in the audi the guy who was talking tickets at the entrance i asked 2 blankets as it was raining outside and i was not feeling cold he told me that he will give me at my seat. I was waiting till the movie got ended but no one came with blankets
                                    I wanna asked u guys u r charging tooooo much and not giving even 1% to ur guest charging 400 rs for a single tickets and when someone is asking for a blanket or whatever treat us like a animal this is not good u should learn how to to hospitality serious from a good firm or may be hire some good traner for ur security person and for other stafff too 😡😡😡😡
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Mera compliant hai Pvr cinema Nanded Maharashtra India
                                    Ek lady staff hai nanded pvr mai Unka Naam Kanchen hai She's cross talking to me
                                    My n Name is Aditya Bhalerao
                                    My cell no. [protected]
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                                      Kumar kalai raj
                                      from Kotagiri, Tamil Nadu
                                      Jul 1, 2018
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu

                                      I tried to book 2tickets for 01 jul 2018 at velachery pvr for 4 pm i have mistakenly booked it on e (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel or move those tickets to back rows. Please help me out with this issue on urgently.

                                      Regards
                                      Kumar t -[protected]
                                      Aug 2, 2018
                                      Complaint marked as Resolved 
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 02, 2018
                                      PVR Cinemas Customer Care's response
                                      Dear Kumar kalai raj,

                                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                      Regards,
                                      Team PVR
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