PVR Cinemas Complaints & Reviews

I went for a movie on 1 august 2018 at pvr cinemas, forum mall - bengaluru. The sound system, seats, movie experience is good, but i was disappointed only with the high food prices. During break i have ordered for a large coke and pasta and overall it cost me 468 just for two items.

Large coke (Between 750 ml to 1 ltr) - 230 rs
Pasta (Small bowl) - 318 rs.

They are literally selling higher than the mrp prices.

I think its really unfair, just like hyderabad and mumbai i request to lodge a complaint again pvr cinemas and implement the same in bengaluru.
They are just looting amount from the common man.

Yesterday i went watch a movie, and my experience was horrible. While i was coming out of the movie i found a dead rat nearby my seat. I go to pvr just because of the quality and the kind of services pvr gives me. But yesterday i felt waste of money and time is going to pvr. I have also made a vedio i can send u if needed.
Pvr address
Pvr pacific, subash nagar

I had booked movie tickets on 29 july at pvr, city one mall, pimpri, pune in person for 1st aug 3:20pm show. When i went to watch the movie on 1st aug, same seats were allocated to someone else. When i enquired staff of pvr, i was told there was some change in price and they changed my seats. I confronted but their staff was adamant and did not even accept their mistake nor apologize. Highly dissatisfied with this.

Dear sir,

I am a proud and loyal PVR customer from many years.I had booked 2 tickets for today 7 pm show with order ID PEDM[protected] and mobile number [protected].i got to know that my grandfather is hospitalized in ICU and I have to leave for Lucknow.Kindly take this as an exception and cancel the ticket and refund the amount as this is the first time I am requesting.I have already emailed the details to [protected]@ pvrcinemas.com.

I would be grateful for the favour.Thanks to PVR family.

Regards,
Vijendra Pradhan
Contact number-[protected]

Booked tickets twice this week, each time with different payment methods and each time the website showed "Bad Transaction" and did not issue tickets even though the payment went through.

They say they will issue a refund but it still hasn't been done.

Their website is pvrcinemas.com

The tickets were booked on July 26 and July 27.

Going through the forum, it seems pvrcinemas has a habit of not refunding people for transaction issues on their site. They should either refund the consumers or fix their site and not swindle their customers

Dear team,

I tried booking movie tickets through pvr android app twice [upi payment] and both the time amount got deducted but no confirmation was given on tickets. This is very carelessness that transactions are getting successful on app and you people not at all taking action to refund the amount. This is too bad.

I have attached the transaction receipt for your kind review.

Kindly refund the amount.

Regards,
Ashish khandelwal
[protected]

Hello! I went to pvr, flames yesterday for watching dhadak. I asked for normal ticket to your employee and she gave me prime tickets. I asked her, i didnt want prime but normal seat tickets. She foolishly replied, “sorry ma’am ‘ mene apko sahi se suna nhi tha’” also, she didnt confirmed from me about the details of the ticket. I wasted my money because your stupid employee didnt confirmed me. Hope you will take action against it. Thanks

Dear sir, in hyderabad multiplex theatres are get an idea to make money from chidrens, recently i checked in bookmyshow website at the time of booking, it s asking ticket for 3 years baby, how they watch movie, how can i leave them at home, now a days small families are there, if thats childrens movie or any special movie for children its ok for some times, but all.., its not correct, every body should respond on multiplex big shots,...

We had watched 6.20 pm, 22nd july 2018 show - sanju movie at pvr dt mega mall gurgaon.
This is to raise the complain that national anthem is played incomplete at pvr dt mega mall golf course road gurugram (Gurgaon) haryana. That should be rectified as this is insult to the national anthem.
Please look into it and rectify the same.
Regards
Srivastava

Hi..i live in surat and usually watch all the movies And always book recliners.hardly book pvr when all other theatres r full. I have complained 4 times about the recliner seats that they all r broken and in a very bad position, but there is no improvement in it. Never really seen such a irresponsible behavior anywhere neither such an pathetic staff. Remember... ur brand value is not bigger than the customer's time and money.

Dear sir
I book the ticket in pvr cinemas in mbd mall, jalandhar-144001 nd the payment of transaction of Rs. 425.2 was succesfull from my account on 14.04.2018 11:01am but the ticket was not booked.
The detail is as under
Reference NO. for PVR cinemas transaction of Rs. 425.2 from A/c XXXXX on 14.07.2018 at 11:01 is IGADYTCEA2.
Pls refund the money as soon as possible

Hello Team,

During my last visit to your cinemas in Chennai (Grand Galada) on 14th of July 2018 for the movie Kadaikutty Singam, 9:40 show( booking reference: WJNHJPM), I had ordered French Fries during the break and I noticed that both the Veg Fries and Non-Veg Fries were also been cooked in the same kit and same oil. When I asked then about the same, they didn't give us proper response and told us that they did it by mistake with a careless and bad attitude, and he just simply started taking next orders without giving me a solution. The most funny part of the careless cook was, he told us to eat the same for this one time and this mistake won't be repeated in future. After few more conversations, they told me that they will refund the amount.

Had I not noticed, I would have been served with a Non-Veg food which is against our religion, cast and our believes. I cannot take this as simple as the cooks attitude.

We are paying you more than the worth of the particular product, yet we are not being served with a quality and tasty product.
We've been very openly cheated.

Screen 7 of PVR Mall of India screening quality is very poor. The screen would blank out for prolonged periods while the movie screening is in progress. This results in lot of discomfort and non smooth viewing pleasure.

Complaints were made to PVR but did not attract management attention. Further, there is no complaints register inside the cinema hall.

We went for a movie In PVR Cinemas Allahabad, Ordered for Veg BIRYANI from MOTI MAHAL DELUX they Served us Non VEG BIRYANI on our Seat.This is completely disgusting and careless attitude of MOTI MAHAL service boy who served us NON VEG.Moti Mahal should keep educated and well acquainted staff who does serve people with such blunders. This is completely ridiculous on their part which spoiled our moods.

I have book a ticket on 7th of july from pvr website they reducted the money from my paytm wallet they didnt send me any mail any sms of confirmation of ticket they i call to cc they said ur money money is reducted we will send the money 7 to 8 working days now its became 11 days they havent send me my money back and now they are saying it will take more time

I have booked a movie ticket on 6th July 2018 for 7th of July. No transnational or confirmation message is received. When I opened my email and see the invoice its of 6th July. I have paid Rs 1535 for 5 ticket. Without Watching movie they are asking for feedback. When ticket is booked its showing the exact time and date of movie. But when invoice is generated its showing the current date. Its the case of Fraud from the side of PVR Cinemas

Team,
Yesterday on 5th July, 2018 i had booked a show for Sanju in Pvr, sona theatre, Kandivli (W). Show timing was 9am. Upon reaching there at 8:55, I saw a huge line of people waiting for the entry to the theatre. I enquired with the staff and they said it will take some 5 to 10 minutes more for entry. show timing was 9 but the staff said show will start only after 9:20 am. I asked the staff to mention the timing 9:30 if they don’t want to start at 9.
I had selected that time slot as my kids were in school and right after the show i was supposed to pick them up. Since the show got delayed by half an hour, all my plans got spoiled. I had to arrange for a friend to pick up my kids. Had i knew it, i would have selected some other cinema which would be fitting in my schedule or wouldn’t have gone at all.
This was the worst experience. How do we trust such big names as PVR if they can not deliver what they promise.

Hello sir!
The problem is high increase in prices of coke and popcorn which costs about ₹300 in multiplex theatres how unfair is this, just think of it how it costs and i am concern about that they are looting consumers money.
Can a middle class family could afford it?
Please check out about the problem and reslove the problem as soon as possible.

Thanks & regards,
Dheeraj sarvam

Hi
I went for movie sanju last night 10:30 show at pvr select city walk (Which is ur premium cinema) as soon as i bought the tickets i entered the girl who was frisked me she even didn’t greet me and directly touched my body and asked open my bag i was shocked that how can someone so rude.. This was first incident and then when i was entering in the audi the guy who was talking tickets at the entrance i asked 2 blankets as it was raining outside and i was not feeling cold he told me that he will give me at my seat. I was waiting till the movie got ended but no one came with blankets
I wanna asked u guys u r charging tooooo much and not giving even 1% to ur guest charging 400 rs for a single tickets and when someone is asking for a blanket or whatever treat us like a animal this is not good u should learn how to to hospitality serious from a good firm or may be hire some good traner for ur security person and for other stafff too 😡😡😡😡

I tried to book 2tickets for 01 jul 2018 at velachery pvr for 4 pm i have mistakenly booked it on e (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel or move those tickets to back rows. Please help me out with this issue on urgently.

Regards
Kumar t -[protected]