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PVR Cinemas Complaints & Reviews

1.6
Updated: Dec 8, 2025
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PVR Cinemas reviews & complaints page 89

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B
BHAVESH NANDPURE
from Pune, Maharashtra
Jun 19, 2018
Resolved
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Address: Nashik, Maharashtra, 422002

It is made compulsory at pvr nasik to buy popcorn & cold-drinks with each ticket during morning show. However it is nowhere written anywhere on pvr site or on any terms & conditions that consumer need to buy it compulsorily. It's really a matter of concern that the workers also say that either buy both movie ticket & popcorn otherwise no ticket will be issued. This is really bad about pvr nasik that they are looting customers each day with such a bad scam. I think management must look into matter otherwise consumer forum is the last option for customers.
Jul 20, 2018
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2018
PVR Cinemas Customer Care's response
Dear Bhavesh Nandpure,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
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    Manish kumar 1313
    from Anandpur Sahib, Punjab
    Jun 19, 2018
    Resolved
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    Resolved

    Address: Mohali, Punjab, 160059
    Website: [email protected]

    Hello ji mera manish kumar te apa movie bekhan gye c carry on jatta -2 9:50 pm te mai o the ap ji de conter te hagreewhite mag le te ap de manejer ne keha ki o ta morning ch mildi e hun ni milegi meno koi dhukh ni per apa lyedi e har bar te har bar lrad ke mildi e te es bar lard ke be ni mile te une mari ilslt kiti te mai kade be pvr ni a maga nal unada da nem sanjeev se b. R panjab bale mol ch ya te uno band kar do ya sadi suno mera phone [protected] te tusi sadi puri help karoge asi ap ji to eda di usmid krage dhanbad ap ji da apna manish
    +1 photos
    Jul 20, 2018
    Complaint marked as Resolved 
    PVR Cinemas customer support has been notified about the posted complaint.
    Jun 19, 2018
    Updated by Manish kumar 1313
    Je enj e karna customers nal te sade deha dehatiya ne ni ona
    Manish kumar
    345 phase -4 Mohali
    [protected]

    Verified Support
    Jun 19, 2018
    PVR Cinemas Customer Care's response
    Dear Manish kumar 1313,

    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

    Regards,
    Team PVR
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      Pragati91
      from Vasai-Virar, Maharashtra
      Jun 19, 2018
      Resolved
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      Address: 431602

      I went to a morning show, when i asked for a ticket, he added a combo voucher which i refused to take but he said tbat it is compulsory.. So is it really compulsory if we dont want?? Yaha pe sirf logo ko loot rahe hai.. So take a action as soon as possible. They are just taking an advantage of our politness n patience but now its a high time.
      Toilets are very very dirty.. No cleaning
      Jul 20, 2018
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
      Verified Support
      Jun 19, 2018
      PVR Cinemas Customer Care's response
      Dear Pragati91,

      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

      Regards,
      Team PVR
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        U
        umesh21
        from New Delhi, Delhi
        Jun 18, 2018
        Resolved
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        Resolved

        Dear sir
        I book the ticket in pvr ambiencs gold nd the payment was succesfull from my account but the ticket was not booked
        The detail is as under
        Your a/c xxxxxxxxxxxx726 in new delhi-jamalpur-haryana debited inr 2464.00 on[protected] by trf. Avl bal is +19547.00

        Pls refund the money as soon as possible

        Umesh kumar
        [protected]
        [protected]@gmail.com
        Jul 20, 2018
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
        Verified Support
        Jun 19, 2018
        PVR Cinemas Customer Care's response
        Dear umesh21,

        Thanks for reaching out to us. This is to inform you that we have taken a note of your concern and will get in touch with you.

        Regards,
        Team PVR
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          S
          santhosh mohan
          from Bengaluru, Karnataka
          Jun 18, 2018
          Resolved
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          Resolved

          not able to apply app100 promo code

          Hi team,
          As a first time pvr app user, i'm not able to apply app100 code, when i enter the code it says the code is already used, but i haven't used it. Please investigate and help me get a resolution asap. As i have a plan of watching a movie tomorrow with my family i kindly request you to take this issuer on priority and help me get through this.

          Thanks...
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          K
          kashmishah
          from Ahmedabad, Gujarat
          Jun 17, 2018
          Resolved
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          Resolved

          Address: Pune, Maharashtra

          Hi Team

          We were entered into wrong screen for 5-10 mins and then realized, So after 10 mins we went to our actual show but they did not allowed us to enter for the show, we requested them many times but the person disrespected us and asked to purchase new tickets with the full price for the movie.

          We need our money back or replacement tickets. I can provide the proof of purchase if it is required. My booking id is Booking ID WT2MXMC, I have booked my ticket from bookmyshow.
          +1 photos
          Jul 19, 2018
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Verified Support
          Jun 18, 2018
          PVR Cinemas Customer Care's response
          Dear kashmishah,

          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

          Regards,
          Team PVR
          Feeling very hot at pvr - forum mall koramangala
          PVR Cinemas Customer Care's response, Jun 19, 2018
          Verified Support
          Dear prathyush pradeep,

          We request you to share your contact number and email ID on [email protected] for further assistance.

          Regards,
          Team PVR
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            शाहरूख खान साहब
            from Pune, Maharashtra
            Jun 15, 2018
            Resolved
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            Resolved

            Address: Latur, Maharashtra, 413512
            Website: Latur

            Respected sir,
            I have booked 4 tickets for race 3 18.45 show in pvr cinemas midc laturon june 15-6-18. I request you to cancel those ticket and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com but i couldn't able to cancel the tickets. I paid 1020 rupees for 4 tickets seat no 14, 15, 16, 17.
            I kindly request you to relfund the money.
            Thanking you
            Jul 17, 2018
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
            Jun 15, 2018
            Updated by शाहरूख खान साहब
            Respected sir,
            I have booked 4 tickets for race 3 18.35 show in pvr cinemas midc latur on june 15-6-18. I request you to cancel those ticket and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com but i couldn't able to cancel the tickets. I paid 1020 rupees for 4 tickets seat no 14, 15, 16, 17.
            I kindly request you to relfund the money.
            Thanking you
            Verified Support
            Jun 16, 2018
            PVR Cinemas Customer Care's response
            Dear शाहरूख खान साहब,

            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Team PVR
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              A
              ankurtaneja01
              from Surat, Gujarat
              Jun 14, 2018
              Resolved
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              Address: Gandhinagar, Gujarat, 382424

              Yesterday on 13th june i went to pvr motera (Ahmedabad) to watch movie with my family. During interval we ordered food that includes burgers, nachos and ice tea. The total amount was 880 which i paid through card. After that i was informed that they dont have ice tea so we took cold coffee and rest amount was refunded to me. But when i asked for bill the person said he will not be able to provide me the bill as there is a mistake. Still i agreed but when we opened burgers they were stale and smelling badly. When i complained the manager (Mr bhavesh) there was not ready to accept and said there is no problem in the burger. When i asked him that why they are providing the burger on its date of expiry he said"expiry se kutch nahi hota hai fresh hai aaj hi aaya hai". Since he was not ready to accept we requested some other people to just smell and tell him whether the burger is good. All of them said it is stale. But still no action taken. When i asked him to call some senior he said his senior is a lady and he will not disturb her at this time (11.15pm). We ordered food from pvr because we believed that quality is good and i can give it to my kids. Now because of this i feel harassed in front of my guests as they came from delhi and i took all of them for outing. I want my full money refunded as i have not received any bill and i want to be compensated for the harassment caused to me by their unprofessional behavior.
              Jul 15, 2018
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Jun 14, 2018
              PVR Cinemas Customer Care's response
              Dear ankurtaneja01,

              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

              Regards,
              Team PVR
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                S
                spmakhija
                from Bengaluru, Karnataka
                Jun 12, 2018
                Resolved
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                Address: Pune, Maharashtra, 413801

                I am from pune police. I went to watch movie "veere the wedding" with my family on sunday, june 10, 2018 in audi1 at top most class @ 12:00 noon in pvr icon, pavallion, senapati bapat road, pune. There was a display for standing up for national anthem. Everybody stood up. But no national anthem was presented. There were 8 -10 different 8 to 10 ads & trailers were displayed. Everybody sat down. Suddenly after 5 minutes national anthem by its own & very few people were stood up. Its a crime performed by pvr. I brought to notice of mr. Pralay, the manager pvr cinemas. Kindly allow me to check once again whether the same practice is continued or not.
                Jul 13, 2018
                Complaint marked as Resolved 
                PVR Cinemas customer support has been notified about the posted complaint.
                Verified Support
                Jun 12, 2018
                PVR Cinemas Customer Care's response
                Dear spmakhija,

                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                Regards,
                Team PVR
                Hi my e voucher is not working while booking tickets it is showing invalid card no. And expiry date of card is 24 July 18. Please support asap.
                PVR Cinemas Customer Care's response, Jun 13, 2018
                Verified Support
                Dear Bharat Tyagi,

                We request you to share your contact number and email ID on [email protected] for further assistance.

                Regards,
                Team PVR
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                  K
                  Kajalgaur
                  from Delhi, Delhi
                  Jun 12, 2018
                  Resolved
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                  Address: New Delhi, Delhi, 110017

                  We recently went to jurassic world movie at pvr imax select city walk.. Being an imax theatre it charged exorbitantly for a movie that kept stopping midway due to power failure. It was so frustrating. No one from pvr came to explain the situation also.. It created a sort of panic amongst the viewers as it was a late night show and many o[censored]s got so tired of their unresponsive and apathetic behaviour that we left the hall before the end.. If you pay for a movie 350 rupees that too even on a weekend you expect a beautiful cinematic experience not an awful one.. I would want them to refund our mivie and at least apologise for such kind of rudeness.
                  Jul 13, 2018
                  Complaint marked as Resolved 
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 12, 2018
                  PVR Cinemas Customer Care's response
                  Dear Kajalgaur,

                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                  Regards,
                  Team PVR
                  I watched a movie in pvr Elante, Chandigarh..11 45 pm show...I was unimpressed by the lack of Cleanliness inside the hall...the food items for the previous show were to be seen all over the tray tables...Not to mention the dust over the floor mats inside...kindly take necessary steps to make sure that these don't get repeated in the future...

                  movie experience ruined due to interruption - Comment #3126425 - Image #0
                  PVR Cinemas Customer Care's response, Jun 13, 2018
                  Verified Support
                  Dear R.NITHIYANANDAN NITHI,

                  We request you to share your contact number and email ID on [email protected] for further assistance.

                  Regards,
                  Team PVR
                  Yesterday i have booked 3 tickets o[censored]MA for 03/06/2018 at 1:30 pm in pvr avani kolkata. 653/- Rs. has been debited from my account. But still o did not get any tickets or confirmation.
                  PVR Cinemas Customer Care's response, Jun 14, 2018
                  Verified Support
                  Dear Samrat Sardar,

                  We request you to share your contact number and email ID on [email protected] for further assistance.

                  Regards,
                  Team PVR
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                    D
                    Deepa Thomas
                    from Mannarakkat, Kerala
                    Jun 11, 2018
                    Resolved
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                    Resolved

                    Address: Ernakulam, Kerala
                    Website: www.pvrcinemas.com/Kochi

                    I had gone to pvr cinemas, kochi (Lulu mall) to watch a movie with my family 2 days ago. The movie was screened in audi 02. Unfortunately, the screening was frequently disturbed by music and dialogues from the adjacent movie theater whenever the music from this movie was not loud enough to overpower it. We have never experienced such sound leakage in this theater before and were quite disappointed. Kindly take necessary measures to resolve this problem.
                    Jul 12, 2018
                    Complaint marked as Resolved 
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 11, 2018
                    PVR Cinemas Customer Care's response
                    Dear Deepa Thomas,

                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                    Regards,
                    Team PVR
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                      A
                      anshul kotecha
                      from Gwalior, Madhya Pradesh
                      Jun 10, 2018
                      Resolved
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                      Resolved

                      Address: Raipur, Chhattisgarh, 492001

                      I sourabh jain from raipur chhattisgarh
                      This is very shameful thing i see today in pvr food court. I caught one of your team member is frying nonveg in veg section. I ask him what you are doing he says nothing when i force him to show he says this hi chicken. This is what you are doing with people making cheat with peoples. Do you have any answer? I[censored] do not call me within one day on this number ‭ (+[protected]‬ sourabh jain)
                      I will give this information in new its my warning
                      Jul 12, 2018
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 11, 2018
                      PVR Cinemas Customer Care's response
                      Dear Anshul Kotecha,

                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Team PVR
                      Too pathetic in the sense of cleanliness, Audi 8 is very dirty n Stinky as it has crossed the all limits of dirt n stink.

                      No show starts on time, always run late beyond 20 - 30 minutes. Do you have any common sense of business or just making public fool.

                      If no action taken asap, I will surely spread it all over through social media.
                      PVR Cinemas Customer Care's response, Jun 13, 2018
                      Verified Support
                      Dear Luvie Arora,

                      We request you to share your contact number and email ID on [email protected] for further assistance.

                      Regards,
                      Team PVR
                      This is very annoying that u show sooo many ads before the movie that it seems totally a wastage of time...this happens always yestrdy went for a movie timing was 8:05 n it started at 8:25 and even during interval ads took almost 20 mins...Kindly look into the matter n resolve.. we accept fr a great service from you people. THANK You..
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                        S
                        Sushikrishna
                        from Hyderabad, Telangana
                        Jun 10, 2018
                        Resolved
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                        Address: Hyderabad, Andhra Pradesh, 500008

                        Hi,
                        I came to watch the 8 05 pm show on 10th of june. Veere di wedding is an a certificate movie that requires anybody to carry an id. While the parents are ignorant of bringing the kids, what is management at pvr doing? How negligent can you be? These kids ends up watching such filthy content and it's your job to stop them from entering the screen! Your service is anyways always disappointing at pvr banjara hills from serving expired food to bad washrooms. You can't even control kids from watching a certificate movies?
                        Jul 12, 2018
                        Complaint marked as Resolved 
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 11, 2018
                        PVR Cinemas Customer Care's response
                        Dear Sushikrishna,

                        We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                        Regards,
                        Team PVR
                        Want to resale it
                        Veronica Jacob
                        [protected]
                        WFNNLL7

                        pvr - banjara hills, hyderabad - kids allowed for veere di wedding - Comment #3125445 - Image #0
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                          chandni56
                          from Delhi, Delhi
                          Jun 10, 2018
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi

                          We visited pvr ecx in chanakyapuri on 6/06/18.
                          Audi:3
                          Movie: parmanu
                          Showtime:11:10 am
                          No. Of tickets: 3
                          Booking id: wr8fk6k
                          Seats: n9, n10, n11
                          I went to watch to watch the movie but the movie was not played due to some technical reasons. The pvr general manager asked us to wait for 10 minutes saying that the problem will be resolved. Everyone kept on waiting and after 40 minutes of showtime and exactly at 11:38 he came and said that the movie will not be played due to some technical error. He said that they'll refund our money but the tax on ticket was not being refunded and due to the inconvenience caused we refused to take the refund.
                          I want you to compensation for it. Giving back the ticket money is not an appropriate amount of compensation as it is not just about the movie ticket price but also the parking that we paid for and our time that was being wasted by asking us to wait. I never though that you would treat your customer in such a way. I request you to look into the issue and find me an appropriate solution as soon as possible.
                          +1 photos
                          Jul 12, 2018
                          Complaint marked as Resolved 
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 11, 2018
                          PVR Cinemas Customer Care's response
                          Dear Chandni56,

                          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                          Regards,
                          Team PVR
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                            I
                            imrahulrawat
                            from Sirhind, Punjab
                            Jun 9, 2018
                            Resolved
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                            Resolved

                            Address: Ludhiana, Punjab, 141001
                            Website: www.pvrcinemas.com

                            We have visited pvr, pavillion mall, ludhiana today.
                            Audi : 4
                            Movie : veere di wedding
                            Show time : 05:30 pm
                            Row : f

                            The movie decleared 'a rated' but in our row 'f' there were 2 kids (Under 18).
                            We have informed to pvr staff about that and reconfirmed that is this allowed for under 18 to watch 'a rated' movie.
                            They clearly declined and go to audi 4 to check.
                            But they just go inside and came out without any action.

                            After tge movie, we again discuss with pvr staff that why you don't took any action.
                            The executive advised us to complaint on pvr website about that and said "they can't do anything in this."

                            Just want to say 2 things :
                            1. If there are rules, then apply for everyone. Otherwise don't create the rule book.

                            2. Also we have noticed that little kids annoy and create disturbance while watching movie.
                            Must take some action on it.
                            Jul 12, 2018
                            Complaint marked as Resolved 
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 11, 2018
                            PVR Cinemas Customer Care's response
                            Dear imrahulrawat,

                            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                            Regards,
                            Team PVR
                            Done
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                              S
                              Suneet k shrma
                              from Delhi, Delhi
                              Jun 9, 2018
                              Resolved
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                              Resolved

                              सर मैंने paytm से हिन्दी भाषा मे जुरासिक वर्ल्ड की 5 टिकट ऑर्डर की। बुकिंग id MAHA[protected] महागुन मॉल वैशाली गाज़ियाबाद। सर गलती से इंग्लिश मे बूक हो गई मैंने मैनेजर puran vora से कहा आप हिन्दी मै change कर दो या refund करा दो इन 5 टिकेट को किसी भी date मे पर उन्होंने कोई मदद नही की ओर मेरा 5 टिकेट का पैसा वेस्ट हो गया हमने movie नही देखी किसी ने भी किरपिया आप हिन्दी movie की टिकेट दे या refund दे धन्यवाद॥
                              सुनीत कुमार mobile no [protected]
                              Jul 12, 2018
                              Complaint marked as Resolved 
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 11, 2018
                              PVR Cinemas Customer Care's response
                              Dear Suneet K Shrma,

                              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                              Regards,
                              Team PVR
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                                sameer dhawan
                                from Noida, Uttar Pradesh
                                Jun 9, 2018
                                Resolved
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                                Resolved

                                Address: Gurgaon, Haryana, 122002

                                Worst movie going experience of my life. Had gone to watch jurassic world:fallen kingdom yesterday 08th june 2018, at 2030hrs lt with my family.

                                For the full duration of the movie the ac was not working.in spite of the repeated complains from most of the patrons, nothing was done to resolve the issue. Could see lot of people leave the movie hall midway as the temperature was unbearable. One expects a world class movie going experience when coming to pvr and especially after coughing up a a lot of money to buy one ticket.

                                If the ac was not working, the customers should have been informed & the show should have been cancelled and the money should have been refunded.

                                The above incident yet again proves that pvr is only interested in pocketing the money without any consideration for customer satisfaction.

                                Hope the management at pvr wakes up & smells the coffee. I would like to get a refund for the tickets (Inr 1902.12).

                                Capt. Sameer dhawan
                                Gurugram
                                [protected]
                                [protected]@rediffmail.com
                                Jul 12, 2018
                                Complaint marked as Resolved 
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 11, 2018
                                PVR Cinemas Customer Care's response
                                Dear sameer dhawan,

                                Thanks for reaching out to us. This is to inform you that we have taken a note of your concern and will get in touch with you.

                                Regards,
                                Team PVR
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                                  A
                                  AnjuG
                                  from Chennai, Tamil Nadu
                                  Jun 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka

                                  Hi team,

                                  I tried to book 8 tickets for 10-june-2018 at pvr phoenix, whitefield. I have mistakenly booked it on b (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel or move those tickets to back rows. Still there are nearly 7 empty rows from last. Please help me out with this issue
                                  Jul 10, 2018
                                  Complaint marked as Resolved 
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 09, 2018
                                  PVR Cinemas Customer Care's response
                                  Dear AnjuG,

                                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                  Regards,
                                  Team PVR
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                                    S
                                    saisrinivas.chowdary
                                    from Delhi, Delhi
                                    Jun 8, 2018
                                    Resolved
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                                    Address: Pune, Maharashtra, 411028
                                    Website: www.pvrcinemas.com

                                    Hi team!

                                    I booked ticket for 4dx at pune pvr at pvr website (For the first time in pvr web site). I booked ticket at 9:45 am, for the 10am show for next day. But accidentally (My mistake) the booking done for same day that is today.

                                    I realized the same around 2 pm, when i receive message about review. I called customer care, if they can exchange the ticket to another day. They said not possible. Could you please check on possibility of moving the ticket to another day?

                                    Booking id: wggpp67

                                    Regards
                                    Srinivas
                                    Jul 12, 2018
                                    Complaint marked as Resolved 
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 11, 2018
                                    PVR Cinemas Customer Care's response
                                    Dear saisrinivas.chowdary,

                                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                    Regards,
                                    Team PVR
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                                      T
                                      Thiagus1979
                                      from Chennai, Tamil Nadu
                                      Jun 8, 2018
                                      Resolved
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                                      Address: 600042

                                      I booked ticket at pvr velachery for jurassic world at 1.30 on 8 th jun 2018. But i got ticket confirmation from different location
                                      Skywalk mall. Can u please look in to it. I biokrd for 805 dollars

                                      I called multiple times to resolve but no response

                                      Nobody went to movie. This is first experience booking online. I came from us and it is bad experience
                                      Jul 9, 2018
                                      Complaint marked as Resolved 
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 08, 2018
                                      PVR Cinemas Customer Care's response
                                      Dear Thiagus1979,

                                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                      Regards,
                                      Team PVR
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