PVR Cinemas Complaints & Reviews

Hi team,
This is in regards to the movie show that i booked.
Movie - hichki
Venue - logix mall (Pvr), noida.

The concern is that with the show i bought nachos, which costs me rs.320, whereas the price that was displayed there at the lobby was rs.230 for the nachos and rs.10 for each dip. So, total it should be rs.250, and including 15% of tax it comes to rs.287.50.

The man who came to take order for me, asked me to pay rs.315, and as i did not has change, i gave him 320 rupees. I have complaint regarding this, why he didn’t returned me 5 rupees. If suppose, i have to pay 455 rupees for anything i bought in snacks. And even i don’t have the change, nor any one at the counter. Will any of your representative pay that 5 rupees from their pocket?

Another thing which i didn’t liked, the quality of nachos. I bought thinking that if i paid 320 bucks, i’ll get worth of that price. But it only had good ones on the top, and when i started eating it. It had all cruched ones after eating 4-5 pieces of good nachos. Even at normal cinemas, we get better quality in just half the price of what i paid.

I need proper resolution for this, where i paid 32.50 bucks extra than the amount that i should pay, secondly, i have not got the quality for the actual amount as well. I want complete refund for this order.

Thanks,

Hi team,

I tried to book 2 tickets for 31 March 2018 at PVR:RK Cineplex, Hyderabad . I have mistakenly booked it on A (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel those tickets and refund the money. Please help me out with this issue.

Movie Name : Rangasthalam
Show Time : 31st March, 2018 13:10 hrs
Seats : CLASSIC - A22 and A23
Mail ID : [protected]@gmail.com

Hi.. By mistake i have booked 2 tickets on 30th march instead of 31st march at pvr arena mall in bangalore. My order id is order id : bare[protected]. Please cancel the ticket or refund my money so that i can book again on 31st march. I am trying to cancel from your website but i am not able to cancel it from anywhere. Kindly, let me know the solution as early as possible.

Hi... I have booked 3 tickets for movie raid in pvr noida 4.30 pm show. However by mistake i have chosen today's date 27th march 2018 instead of tomorrow when i wanted to see the movie. Can you please cancel the tickets or transfer them to tomorrow 28th march 2018 same time same movie. I am available on [protected]. Waiting for quick response. Regards... Sunil jain

One hour of ad in a movie of two hours:
What is the policy for showing ads in the cinemas. There was a movie for two hours and you showed us ads for nearly 1 hour. The show was hichki, 10:55 pm 24 march 2018, pvr dt citi center, gurgaon where movie started at 11:30 pm and the approx 30 min of interval which had 25 min of ads???
Cinema had no answer to so many ads...

I went to a movie sonu ke tittu ki sweety at the ticket counter there was a girl sitting behind a booking window gave me 2 food coupon with the ticket, when i refuse to take them she forces me to take them and she said that "ticket will not be sold without it you have to buy these two with ticket because rates are low today.
Kindly look into this matter because their behavior was so rude and not customer friendly.
Name of that girl is neha.

Even when you guys have so many counters for tickets, even then it's only one counter open most of the time. Being in que to buy tickets before time of 15mins, we are late for the show of min 20mins even after 15mins of advertisements and national anthem.

Who is gonna pay for this misused time, waiting zone and embarrassment???

Why do you guys misuse our time and money?

Waiting for answers.

Tickets should be given to those who wants to buy running movie and not to those who wants to see after 2 hours. Improve your service pvr vinayak allahabad. If this happens again no body will come to see movie in pvr after driving 20 kms. Yesterday me and my friend wanted to see movie at 5.30 pm but because of your staff we have to see at 6.15 pm. As they were busy in handling one guy who wanted to buy 6 tickets of raid but he was not sure which time he will see movie and he was confirming with his friends on mobile on the counter itself. I asked him plus your staff also to give me tickets first but they didn't given me ticket. Because of this we were late to home. Tickets agents can give us tickets to us first but i think they were lazy in attending new customer.

Dear sir/mam,

Yesterday i have taken 2 tickets for kirak party and i given my debit card and he tried in one swipe machine it was not successful later on he tried in another swipe they ok. But after coming home i have seen two times amount got debited from account that is 352 once and 353 once

Pls follow through it pls refund it

Regards,
Anudeep

Hi,

I have made a online booking in pvr grand mall, velachery, chennai on tuesday (6/3/2018). But the booking was failed and i was shown a message saying amount will be refunded. But it is been 3 days and till now i didn’t get the refund amount.

Below is the message for transaction details:
Thank you for using debit card ending 2653 for rs.462.38 in gurgaon at pvr20145 on[protected]:20:22:15

Please reply back at the earliest

Thanks,
Abinaya

Today i visited pvr cinemas of the surya treasure island mall of bhilai chattisgarh to watch the movie hate story four of show time 11:45am there the price of one gold ticket was rs 118 but i have to buy two tickets therefore the total cost becomes 236rs but they asked me 420rs by adding two combo coupons of 90rs each ticket but refused to by the combo coupons and requested to give only the tickets but they started forcing me to buy the combo coupons as well but when i refused to buy it they started arguing with me. And told me to talk to the duty officer when i talked to the officer he also started arguing with me then i called the customer care of pvr and told the whole incident he told me that they cannot force me to buy the combo coupons and there is not any offer like this to buy the combo also with the tickets and the customer care also talked with me duty officer but result was nothing and the customer care asked me to make an official complain for it and mail the complain to pvr.
But because of these nuesence my half movie was completed and i have to buy the tickets with the combo itself. So i request you to take strict action towards it otherwise the image of the pvr cinemas will be worse in front of other persons also.

During interval i bought 2 corn and 1 veg hot dog and i was told that it will be bought to my seat, screen 1 seat d1/23/4. Firstly it didnt come for atleast 20 to 25 mits iwent personally and they give 2 corn and the hot dog was not ready. I told them to swipe my card and give me the bill. They swiped my card but did not give me the bill. On the counter it mentions that if the bill is not given then the order is free.

There was no order given free when i asked the counter person e did not have an answer.
After spending so much on ticktes i feel cheated wgen i was not given my order free

The security gauard subhajit mondal
Thr manager navajit at pvr avani kolkata don't know how to speak and behave with customers. They had blamed me for the fault and mistake they did and i was the person who lost rs 1600.00 but more over my weekend happiness with family.

What had happened

I went for watching pari which is a a rated movie the gaurd first told me to buy ticket for my 5 years old nephew which i agreed and went to get the the tickets the lady at counter asked me who is going to watch the movie i answered me now when i entered the hall the gaurd leterally shouted on me as if i am his servant nd called the manger who at the same time acted the same.

The things can have been sorted out calmy.

But it was worse.

Beign a businessman i never thought of such behaviour atleast from this designated pvr organisation.

I purchased 7 tickets of pari movie ticket from pvr cinema mall of india. Noida.. But instead of giving me tickets of pari they gave me other movie ticket sonu ki tittu ki sweety.. When i checked it on counter that it's was other movie ticket so i asked them to cancel it and issue me another movie ticket.. They denied to take back the tickets and asked me to purchase new tickets for pari movie... So i purchased new tickets and again paid them.. So i want money back or any other solution of the problem i faced..

I am just taking entry in pvr mulund and the security staff is not allowing our home made food which is for my 2 small kids. And also inside cinema hall all foods are over charged which is not affordable by all. Government also have rule that cinema authority have to allowed out side food in theater, so why pvr management not following the rule which is impose by government of india. Really i want some action on this as this is a for common people problem.

For morning show [protected]@bokaro mall is charging extra money on the name of tickets plus combo if we dont want to take the combo then their answers is in negative that they doesnt give the tickets also which is really wrong.

We should protest against this.

They have made the combo compulsory with the tickets and there are no tickets without combo.

Details of morning show 9:30 thursday 01.03.2018 padman
Rate of real tickets is 118 ; 150
Charges at the counter is 190 ; 230 (Including combo compulsory)

#jagograhakjago

I have booked 2 seats [h8, h9, audi 2] of 2/24/2018, 13:40 show at pvr panjagutta hyderabad.
Movie - sonu ke titu ki sweety.

Request you to cancel the booking of the seats h8 & h9 and process the refund. Refund amount is of rs. 364.

I tried reaching out to you but its not reachable.

Please consider my request and do the needful at the earliest.

Thanks,

Hi,
I have come for 9.30 am movie in mangalore forum mall.
I came from very long distance to watch the movie, but as the number of people are less they did not premiered the show stating some technical error in audi screen 05.
I would like to know then why it is not informed in advnce.

I feel very much disappointed with the complete scenario for wasting my valuable time in morning.
I would like to take this further to book my show authority and consumer court accordingly

I had purchased 4 movie tickets at PVR Chennai for 18 Feb 2018 on 17 Feb 2018. However, the tickets were issued for same day (17 Feb) instead of 18 Feb. This inadvertence was highlighted when we went to see the movie on 18 Feb 2018. Finding that other people have occupied the allotted seats, we discussed the issue with the manager. All this while, the tickets were not attested (torn as the case may be). However, in spite of the tickets having lapsed their due date, we were allowed right up to the seats. The manager in charge (Anand) outright told us that the tickets cannot be honored;even for a future show. Now, If we were intent on cheating or hood winking your company, why were we allowed right up to the seats as also tickets not getting punched. My humble request is that either the management returns the money since we did not see the movie owing to the above issue or allow us to view another show/film in lieu of the purchased tickets. The whole episode was hugely embarrassing since the entire family was eager to see the movie and it all ended up in a no show owing to issues with dates. This has left a deep wound in the image that we harbored about PVR. Looking forward to an amicable decision and your time honored commitment to viewers like us spread across this country.
One photo is attached for your reference. I am available at [protected]. Ganesh.

I have visited pvr city centre, gurgaon on 26/jan/2018 at 12 noon. I asked for 2 tickets from booking counter. Staff told me that only for the second row from the screen tickets are available. I requested them to search some good seats in the above row from the screen. After a second they told me that they don’t have such tickets but soon they called one person standing near to booking counter and told me to purchase ticket from that person. I asked why are you suggesting me to buy tickets from that person than they said to me we want to help him and we have checked that the tickets he has are genuine, there is no need to worry about. I said ok but i will not pay this person directly as i don’t know him, you know him and you are giving guarantee for his tickets. And on the basis of conversation as well as guarantee of the booking staff i paid to pvr by my debit card for the booking of two tickets for the movie padmavat 3d for 2 pm slot. I paid rs.700 from debit card no. Xxxx1852 and approval code is 006227. But instead of providing me hard copy of the ticket booking staff provided me soft copy by sms (From this number i got sms [protected]) and convinced me that your seats were confirmed which is g17 and g18. But these seats were already booked for different customer (I came to know when i went inside theatre) so i complaint to the staff to clear the misunderstanding than their theatre staff mr. Sanjeet told me to come out from the running movie and they started forcing me to pay rs.700 again and when i refused them their cinema manager mr. Shariq misbehaved me, shouted loudly on me in front of numbers of people and humiliates me outside he theatre. I am one of the victims of this booking fraud. Because of whole incident i entered inside the theatre approx. 40 to 45 minute late (40% movie over). And watched movie from first row from screen. Instead of sort out my problem mr. Shariq started defending their booking staffs ms. Sapna and mr. Sanjeet kumar for the entire incident. Forced me to come inside the staffs area (The place where only staffs are allowed) put me stand and argued me. The booking staff as well as the cinema manager tried a lot to prove that all are my mistake. I suffered after paying complete amount for movie.
After returning home i updated whole incident by mail to pvr but they are taking whole incident so lightly like my respect doesn’t matter and have any value. Staff misbehaved with guests and cheated but they have not even care.