PVR Cinemas Complaints & Reviews

Right now i am watching 102 not out in your pvr nanded. I m regular customer of pvr nanded. Today no ac is working at all. No one is there to listen our complaint at cinemas. Please remove everyone in the screen is complaining and facing issue. Pvr has it's brand name. Please don't spoil it. Hope you will take it seriously

Thanks
Dr. Bharat jethwani
[protected]

I already booked 3 tickets in back rows but by mistakenly i booked tickets in d7, d8, d9 also. I want to cancel them but unable to do it. Please cancel those tickets.
Please find attached ticket screenshot.
Movie : bharath ane nenu
Venue: pvr panjagutta hyd
Date: 05- may-01:45 pm

Order id: hydb[protected]
Please resolve the problem as soon as possible

I ordered a food combo containing popcorn, coke and a veg burger. Bit i was totally disappointed, when i saw the actual burger.
They have shown burger full of vegetables and cheese in demo picture, but when u see it in actual, it is different.
They have charged rs 415 in which burger is almost for rs155.

Felt cheated after getting the product.
I will be taking this issue further so that they cannot cheat...

Respected sir,
This is to let your company know about a horrible incident that took place with me in infinty malad pvr cinemas.
I had gone with my family to watch avengers movie in the morning slot of 10.30. However i had a very bad experience at the security counter of your cinemas. Security guard mrs nazma khan who was on duty that so called shift behaved very arrogantly with me and my family as we had requested to know any facility to keep our luggage.
We had a small baby with us and that female just spoke arrogantly saying "cinema kya tumhare baap ka hai". Also she constantly kept screaming at my old grandmother for hurrying up with the security check. Also her attitude towards her fellow colleagues was rude which we could tell by her behavior.
Now let me tell you iam a reputed doctor working in bmc mumbai. And any politeness from her side we would have appreciated. However i'm shocked your company recruits people like nazma khan. We don't pay to get humiliated from someone like a security guard for wrong reasons. I really hope this matter would be taken very sternly by your concerned administration as i would not want anyone else to suffer the same humiliation which we did from.
Hoping for appropriate measures to be taken from your side.
A highly disappointed and dissatisfied customer.

We went for a movie “avenegrs - infinity war” at 2:05pm on 28th april, 2018 at pvr anupam saket, delhi.in audi 2 the lights were on in between the movie for almost 20mins which caused inconvenience in watching the movie and it happened twice. We complained about it but the staffs didn’t respond. The action was taken after 20mins and we weren’t able to watch the movie. We paid 900 approximately for the movie but it was all waste

Hi team

Unknowingly i and my husband have booked two ticket for avengers infinity war in tamil (
While searching for english) for 28th april morning 9 in pvr valachery. Can you please cancel this ticket as i could not find any options in website. If possible we are willing to exchange it with any tickets on weekends.

P. S. I seriously didn't hope brand like pvr don't have cancellation order in their website

You have taken full money for your tickets but are showing movie with scenes cut from avengers: infinity war. I will be reporting this and further more will gets flyers printed for this which will say, you are taking full money for ticket but showing incomplete movie and have these flyers distributed all over delhi. It may cost me a little but, will certainly teach you a lesson and will hamper with your image. Either you can refund the money for not showing the full movie or face the consequences.

I would like to cancel my booked tickets for the upcoming film avengers: infinity war. I had booked the tickets on the date 24-apr-2018.
I request you for the cancellation and refund of my money paid online.

Location of the theater is pvr lulu, kochi, kerala.
Show is dated on 29-apr
Show timing is 07:15 pm
The order id is as follows: kocl[protected]

I kindly request you to do the needs.

When we wanted to go to a movie, we looked into bookmyshow and found out that the ticket rates were 118 rupees. But when we went to the theater to buy tickets, they charged us 200 for a ticket and gave us a combo with it, and when we asked for tickets without combo
They said
"we don't have any show tickets with out combo and i[censored] need to buy tickets with out combo, u can only do that online"
We asked them if they had normal tickets for any other show and
They said
"all the shows come with combo and there is no show where u can get it at 118 rupees, you need to pay 200"
Most important thing was that they gave us a bill of only 118, there was no bill to so called combos they were saying about.
They r hiding it from pvr cinemas and i hope that's the reason we didn't get any ticket

Pvr always been worst when comes to stand for promise it does to customer. Always falls assurances and rude behaviour when questioned about the proper service.

I booked my movie ticket @pvr koramangala (Check the attachment), from your new updated website, where i had option of opting for food serving to seats before interval. I was not served food, when enquired during interval, the manager was busy in getting orders from some customer rather attending my query. This is second time i'm raising my concerned for similar behaviour at your different outlet.

If you people charge for this behaviour then it's great disaster. Hopefully not to see pvr anymore. Pvr only know how to make customers fools.

Hi team,

I booked 7 tickets at pvr citi mall andheri (W) on 4/22/2018 for an april 27th shows. Turns out we won't be able to attend the movie as our friend wedding is on the same day. I have already booked tickets for the next day. I would request to kindly cancel this tickets for me. Do let me know if i need to provide any other information for the cancellation procedure.

I’ve booked 2 tickets at pvr cinemas, sujana forum mall. Instead of booking for one movie i’ve picked for other movie. Please help me with the cancellation of tickets and refund my money. I’ve searched for the cancellation option but there wasn’t any such option. And i’ve even tried calling to your customer care number. But there wasn’t any response. Please take this complaint and address this.

I have bought pepsi and popcorn at pvr elements mall, bangalore. The price was rs 410/-. But pvr employee charged me two times on my card. I saw in my card statement that the amount was deducted two times inatead of single transaction. This is not good. You better refund my money. This is so cheap of you guys to rob the customers in corporate disguise.

For every big hero movies at pvr cinemas hyderabad they are not selling tickets in box office by morning 10.30 they are telling sold out that is before day total tickets they are selling by online with extra charge, and in the canteen they are selling products at 5 star hotel charges so kindly solve this issue as soon as possible, and one more thing while going to movie they have arranged escolater and lift after the movie is over there is no lift we have to out by steps with this old people's are suffering a lot

I’m keval patel. [protected]. I visit pvr cinemas on a regular basis. Two of your employees rajendra and gauri chand behaved unmannerly with me on 18.04.2018 when i was here to watch ‘blackmail’. Kindly see into the matter. It happened at cinemax suman. There were only 10 people in the theatre room and the two people caused a havoc in the theatre. I couldn’t enjoy the movie after that and am complaining on behalf of all the people present in the hall.

Hi,

My name is harmeet and i am from mohali.
Yesterday (I. E = 17th april) i went to watch a movie in pvr cinemas in vr mohali. My show timing was 6:25, audi 6 and seat number g13, g14, g15.
I bought the tickets from the outlet out there and it costed me rs. 450/-.
I gave your associate 500/- and he was supposed to return me rs. 50/- back. Instead he returned me 2 candy boxes (Imli goli) worth rs. 10/- each.
Even if he had to give me candies, he was supposed to give me 3 instead of two.

My concern is not about rs. 10/-. Certainly now a days its not a big amount. My concern is the responsibility or the sincerity of that particular staff towards his company's good will and towards the clients.

I don't want any action against the employee, i just want you to issue a policy here in it is stated that pvr employees are not supposed to return candies or anything else in lieu of money they owe to clients

Thanking you in anticipation of a quick response.

Hi
I booked two tickets in pvr forum, benglore, by mistake for 15/04/2018 10 p. M show instead of 16/04/2018.
Movie name : a quite place.
I am not able to cancel those tickets. I am not finding the cancelation option pvr app or website. Could you please help to cancel or reschedule that booking.

I am expecting a help from your side

My mail id:[protected]@gmail.com

With hope
Nidhin

I had seen the movie today and requested the manager to please sell my tickets below who promised me to do so i saw the movie today at b6 & 7.
On 14-apr-2018, at 7:09 am, feedback wrote:

Thank you for choosing pvr cinemas
Dear punit kumar,
Your seats have been successfully booked through pvr cinemas website.

Pvr select city walk delhi
Hindi, (U)
(Atmos) october
br...

Hi sir/madam,

Unknowingly i have booked tickets for a wrong show @ pvr punjagutta.
Due to some emergency i can't take up that show so i request you to cancel the tickets and grant refund of my money
Id - [protected]@gmail.com
Contact no. [protected]
I have already sent the further details to your mail id.
Thanking you,
Sagiraju sai likitha.

Team,

This is rohit mohan from bangalore and i'd like to bring your attention about an incident that occured in pvr imax forum mall, bangalore on 7th april, 2018.

I booked a ticket for the movie pacific rim imax show at 2pm, in forum mall, koramangala, bangalore on bookmyshow. After traveling 20km, i found out that the movie was being screened at a regular screen (Audi 3). I spoke to the pvr team and they had no answer expect that i have to adjust with the congested regular screen.

I have attached the ticket to support my statement. This fact can be verified with the entire audience who attended this show. Everybody i spoke to had the same complaint.

This is not a case where i have been independently cheated but the entire audience have been hoodwinked. I did not pay extra and travel so far to watch the movie in the regular screen and this incident has really disturbed me. I'm sure all the other audience share the same sentiment too.

I work at oracle corporation and we regularly visit pvr as a corporate initiative but this experience was abysmal. The disappointing fact came in when the bookmyshow team claimed to have spoke to the pvr team on my behalf and they claim that this movie was screened in imax.

The main reason for writing this issue is to bring out the true nature of governance is a big corporation like pvr and the inability to admit the fault.

I have no words to tell except that i'm very disappointed with the professionalism of the cinema that had been my favorite since 2010.

Please find the ticket attached that indicates the term imax and audi 3 toegther. Audi 3 is a regular audi and this can be physically verified.

I rest my case.

- rohit
Account manager
Oracle
[protected]@gmail.com