PVR Cinemas Complaints & Reviews

Hi sir/madam,

Unknowingly i have booked tickets for a wrong show @ pvr punjagutta.
Due to some emergency i can't take up that show so i request you to cancel the tickets and grant refund of my money
Id - [protected]@gmail.com
Contact no. [protected]
I have already sent the further details to your mail id.
Thanking you,
Sagiraju sai likitha.

Team,

This is rohit mohan from bangalore and i'd like to bring your attention about an incident that occured in pvr imax forum mall, bangalore on 7th april, 2018.

I booked a ticket for the movie pacific rim imax show at 2pm, in forum mall, koramangala, bangalore on bookmyshow. After traveling 20km, i found out that the movie was being screened at a regular screen (Audi 3). I spoke to the pvr team and they had no answer expect that i have to adjust with the congested regular screen.

I have attached the ticket to support my statement. This fact can be verified with the entire audience who attended this show. Everybody i spoke to had the same complaint.

This is not a case where i have been independently cheated but the entire audience have been hoodwinked. I did not pay extra and travel so far to watch the movie in the regular screen and this incident has really disturbed me. I'm sure all the other audience share the same sentiment too.

I work at oracle corporation and we regularly visit pvr as a corporate initiative but this experience was abysmal. The disappointing fact came in when the bookmyshow team claimed to have spoke to the pvr team on my behalf and they claim that this movie was screened in imax.

The main reason for writing this issue is to bring out the true nature of governance is a big corporation like pvr and the inability to admit the fault.

I have no words to tell except that i'm very disappointed with the professionalism of the cinema that had been my favorite since 2010.

Please find the ticket attached that indicates the term imax and audi 3 toegther. Audi 3 is a regular audi and this can be physically verified.

I rest my case.

- rohit
Account manager
Oracle
[protected]@gmail.com

I have booked 3 recliner seats at screen 2, pvr cinema, growel kandivali east. The seats were infested with the bugs. We were bitten all over. The matter was reported to the manager. Request look into the matter. Informatively, complaint also submitted through feedback form. Its hurt when you spent premium price but get very poor services.

Thanks

I had booked three ticked for sajjan singh rangroot @ 160 each total amounting 480 from our credit card but amount deducted twice with rs 480 and 440 for the same i dont know why??
I need proper justification for the same else refund my amount i e 440 which even not a total for three tickets.
I have checked just now my cards transaction and found this error.
Show timing 12.30
Movie sajjan singh rangroot
Pvr...

We had ask for 2 coffee and a medium popcorn (Caramel) however we were given salted popcorn which we don't like. So when we had ask to change it to caramel the guy at the contour refuse to change instead reply back by saying that it can't be replace as the bill is already made so u need to take another order. And we have even ask to pay extra is its required still he didn't show concern for the customer which is so basic service. So overall experience was dissatisfied and upset for such staff behaviour. Thank you

I have booked 2 tickets in pvr cinemas panjagutta Hyderabad on[protected], I request to you those show was cancel by PVR cinemas please refund the money to my account.I paid 364 rupees for 2 tickets seat no D1, D2 for Telugu 22.40 pm show on 02.04.18.
I kindly request you to refund the money

Name: Anusha Pachimatla
Gmail Id:[protected]@gmail.com
contact no:[protected]

I went for morning show 11.00 am at pvr - singapore mall, gomtinagar, lucknow on 25th march 2018. The boy selling tickets at the counter did not gave tickets and forced to buy food coupons of rs.100/- with each tickets. I told that i have fast of ram navmi today but he said that hall management has not allowed to sell tickets without food coupons. It is a very shameful act for such a big banner. Please look in this matter.

We have booked the imax ticket for ready player one on 29.03.2018 (Show time : 08:00 pm) for pvr logix (Imax), noida. Booking time : around 2:30 pm on 29.03.2018 via bookmyshow.

When we tried to book a few extra tickets, we found that the imax screens were not listed in bookmyshow website. We tried contacting the bookmyshow customer care. They said it has been taken down from pvr side. So we weren't able to reserve any more tickets.

I travelled all the way from faridabad in cab spending around rs.300 and 1.5 hours just to reach there by 7.30pm. After i reached there, i received a call from pvr stating that the show has been cancelled due to technical issues.

They say that they can refund the ticket expenditure. But what will be compensation for the travel expense and the time of around 3 hours that we wasted for travelling without any purpose??

I suspect that the pvr management knew very well that they were having some technical issues by afternoon. Thats why they have removed the listing of the place from the bookmyshow website. So if they knew it well in advance, why couldn't they informed us earlier? Or at least they should have informed us 3 hours before the show timing.

This incident is not tolerable because they are not worried about the hassles faced by their customers. They were not even ready to provide us an alternate arrangement in any other shows. Also note that the pvr doesn' t provide us any refund when we cancel the tickets from our side.

And the pathetic part is when i saw other people waiting outside the imax screen to enter. They haven't even provided a sign/notice that says the show has been cancelled.

I have heard many similar instances of show cancellation in imax and 4dx screens in pvr. If they cannot rectify the issues, at least try to inform us well in advance.

This is really a harassment for people travelled for more than 50km and then came back to home spending almost 3 hours of their time.

I want the pvr management to refund the whole amount of the ticket and to compensate me for the travel expense and mental harassment i faced.

Hi team,
This is in regards to the movie show that i booked.
Movie - hichki
Venue - logix mall (Pvr), noida.

The concern is that with the show i bought nachos, which costs me rs.320, whereas the price that was displayed there at the lobby was rs.230 for the nachos and rs.10 for each dip. So, total it should be rs.250, and including 15% of tax it comes to rs.287.50.

The man who came to take order for me, asked me to pay rs.315, and as i did not has change, i gave him 320 rupees. I have complaint regarding this, why he didn’t returned me 5 rupees. If suppose, i have to pay 455 rupees for anything i bought in snacks. And even i don’t have the change, nor any one at the counter. Will any of your representative pay that 5 rupees from their pocket?

Another thing which i didn’t liked, the quality of nachos. I bought thinking that if i paid 320 bucks, i’ll get worth of that price. But it only had good ones on the top, and when i started eating it. It had all cruched ones after eating 4-5 pieces of good nachos. Even at normal cinemas, we get better quality in just half the price of what i paid.

I need proper resolution for this, where i paid 32.50 bucks extra than the amount that i should pay, secondly, i have not got the quality for the actual amount as well. I want complete refund for this order.

Thanks,

Hi team,

I tried to book 2 tickets for 31 March 2018 at PVR:RK Cineplex, Hyderabad . I have mistakenly booked it on A (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel those tickets and refund the money. Please help me out with this issue.

Movie Name : Rangasthalam
Show Time : 31st March, 2018 13:10 hrs
Seats : CLASSIC - A22 and A23
Mail ID : [protected]@gmail.com

Hi.. By mistake i have booked 2 tickets on 30th march instead of 31st march at pvr arena mall in bangalore. My order id is order id : bare[protected]. Please cancel the ticket or refund my money so that i can book again on 31st march. I am trying to cancel from your website but i am not able to cancel it from anywhere. Kindly, let me know the solution as early as possible.

Hi... I have booked 3 tickets for movie raid in pvr noida 4.30 pm show. However by mistake i have chosen today's date 27th march 2018 instead of tomorrow when i wanted to see the movie. Can you please cancel the tickets or transfer them to tomorrow 28th march 2018 same time same movie. I am available on [protected]. Waiting for quick response. Regards... Sunil jain

One hour of ad in a movie of two hours:
What is the policy for showing ads in the cinemas. There was a movie for two hours and you showed us ads for nearly 1 hour. The show was hichki, 10:55 pm 24 march 2018, pvr dt citi center, gurgaon where movie started at 11:30 pm and the approx 30 min of interval which had 25 min of ads???
Cinema had no answer to so many ads...

I went to a movie sonu ke tittu ki sweety at the ticket counter there was a girl sitting behind a booking window gave me 2 food coupon with the ticket, when i refuse to take them she forces me to take them and she said that "ticket will not be sold without it you have to buy these two with ticket because rates are low today.
Kindly look into this matter because their behavior was so rude and not customer friendly.
Name of that girl is neha.

Even when you guys have so many counters for tickets, even then it's only one counter open most of the time. Being in que to buy tickets before time of 15mins, we are late for the show of min 20mins even after 15mins of advertisements and national anthem.

Who is gonna pay for this misused time, waiting zone and embarrassment???

Why do you guys misuse our time and money?

Waiting for answers.

Tickets should be given to those who wants to buy running movie and not to those who wants to see after 2 hours. Improve your service pvr vinayak allahabad. If this happens again no body will come to see movie in pvr after driving 20 kms. Yesterday me and my friend wanted to see movie at 5.30 pm but because of your staff we have to see at 6.15 pm. As they were busy in handling one guy who wanted to buy 6 tickets of raid but he was not sure which time he will see movie and he was confirming with his friends on mobile on the counter itself. I asked him plus your staff also to give me tickets first but they didn't given me ticket. Because of this we were late to home. Tickets agents can give us tickets to us first but i think they were lazy in attending new customer.

Dear sir/mam,

Yesterday i have taken 2 tickets for kirak party and i given my debit card and he tried in one swipe machine it was not successful later on he tried in another swipe they ok. But after coming home i have seen two times amount got debited from account that is 352 once and 353 once

Pls follow through it pls refund it

Regards,
Anudeep

Hi,

I have made a online booking in pvr grand mall, velachery, chennai on tuesday (6/3/2018). But the booking was failed and i was shown a message saying amount will be refunded. But it is been 3 days and till now i didn’t get the refund amount.

Below is the message for transaction details:
Thank you for using debit card ending 2653 for rs.462.38 in gurgaon at pvr20145 on[protected]:20:22:15

Please reply back at the earliest

Thanks,
Abinaya

Today i visited pvr cinemas of the surya treasure island mall of bhilai chattisgarh to watch the movie hate story four of show time 11:45am there the price of one gold ticket was rs 118 but i have to buy two tickets therefore the total cost becomes 236rs but they asked me 420rs by adding two combo coupons of 90rs each ticket but refused to by the combo coupons and requested to give only the tickets but they started forcing me to buy the combo coupons as well but when i refused to buy it they started arguing with me. And told me to talk to the duty officer when i talked to the officer he also started arguing with me then i called the customer care of pvr and told the whole incident he told me that they cannot force me to buy the combo coupons and there is not any offer like this to buy the combo also with the tickets and the customer care also talked with me duty officer but result was nothing and the customer care asked me to make an official complain for it and mail the complain to pvr.
But because of these nuesence my half movie was completed and i have to buy the tickets with the combo itself. So i request you to take strict action towards it otherwise the image of the pvr cinemas will be worse in front of other persons also.

During interval i bought 2 corn and 1 veg hot dog and i was told that it will be bought to my seat, screen 1 seat d1/23/4. Firstly it didnt come for atleast 20 to 25 mits iwent personally and they give 2 corn and the hot dog was not ready. I told them to swipe my card and give me the bill. They swiped my card but did not give me the bill. On the counter it mentions that if the bill is not given then the order is free.

There was no order given free when i asked the counter person e did not have an answer.
After spending so much on ticktes i feel cheated wgen i was not given my order free