PVR Cinemas Complaints & Reviews

For every big hero movies at pvr cinemas hyderabad they are not selling tickets in box office by morning 10.30 they are telling sold out that is before day total tickets they are selling by online with extra charge, and in the canteen they are selling products at 5 star hotel charges so kindly solve this issue as soon as possible, and one more thing while going to movie they have arranged escolater and lift after the movie is over there is no lift we have to out by steps with this old people's are suffering a lot

I’m keval patel. [protected]. I visit pvr cinemas on a regular basis. Two of your employees rajendra and gauri chand behaved unmannerly with me on 18.04.2018 when i was here to watch ‘blackmail’. Kindly see into the matter. It happened at cinemax suman. There were only 10 people in the theatre room and the two people caused a havoc in the theatre. I couldn’t enjoy the movie after that and am complaining on behalf of all the people present in the hall.

Hi,

My name is harmeet and i am from mohali.
Yesterday (I. E = 17th april) i went to watch a movie in pvr cinemas in vr mohali. My show timing was 6:25, audi 6 and seat number g13, g14, g15.
I bought the tickets from the outlet out there and it costed me rs. 450/-.
I gave your associate 500/- and he was supposed to return me rs. 50/- back. Instead he returned me 2 candy boxes (Imli goli) worth rs. 10/- each.
Even if he had to give me candies, he was supposed to give me 3 instead of two.

My concern is not about rs. 10/-. Certainly now a days its not a big amount. My concern is the responsibility or the sincerity of that particular staff towards his company's good will and towards the clients.

I don't want any action against the employee, i just want you to issue a policy here in it is stated that pvr employees are not supposed to return candies or anything else in lieu of money they owe to clients

Thanking you in anticipation of a quick response.

Hi
I booked two tickets in pvr forum, benglore, by mistake for 15/04/2018 10 p. M show instead of 16/04/2018.
Movie name : a quite place.
I am not able to cancel those tickets. I am not finding the cancelation option pvr app or website. Could you please help to cancel or reschedule that booking.

I am expecting a help from your side

My mail id:[protected]@gmail.com

With hope
Nidhin

I had seen the movie today and requested the manager to please sell my tickets below who promised me to do so i saw the movie today at b6 & 7.
On 14-apr-2018, at 7:09 am, feedback wrote:

Thank you for choosing pvr cinemas
Dear punit kumar,
Your seats have been successfully booked through pvr cinemas website.

Pvr select city walk delhi
Hindi, (U)
(Atmos) october
br...

Hi sir/madam,

Unknowingly i have booked tickets for a wrong show @ pvr punjagutta.
Due to some emergency i can't take up that show so i request you to cancel the tickets and grant refund of my money
Id - [protected]@gmail.com
Contact no. [protected]
I have already sent the further details to your mail id.
Thanking you,
Sagiraju sai likitha.

Team,

This is rohit mohan from bangalore and i'd like to bring your attention about an incident that occured in pvr imax forum mall, bangalore on 7th april, 2018.

I booked a ticket for the movie pacific rim imax show at 2pm, in forum mall, koramangala, bangalore on bookmyshow. After traveling 20km, i found out that the movie was being screened at a regular screen (Audi 3). I spoke to the pvr team and they had no answer expect that i have to adjust with the congested regular screen.

I have attached the ticket to support my statement. This fact can be verified with the entire audience who attended this show. Everybody i spoke to had the same complaint.

This is not a case where i have been independently cheated but the entire audience have been hoodwinked. I did not pay extra and travel so far to watch the movie in the regular screen and this incident has really disturbed me. I'm sure all the other audience share the same sentiment too.

I work at oracle corporation and we regularly visit pvr as a corporate initiative but this experience was abysmal. The disappointing fact came in when the bookmyshow team claimed to have spoke to the pvr team on my behalf and they claim that this movie was screened in imax.

The main reason for writing this issue is to bring out the true nature of governance is a big corporation like pvr and the inability to admit the fault.

I have no words to tell except that i'm very disappointed with the professionalism of the cinema that had been my favorite since 2010.

Please find the ticket attached that indicates the term imax and audi 3 toegther. Audi 3 is a regular audi and this can be physically verified.

I rest my case.

- rohit
Account manager
Oracle
[protected]@gmail.com

I have booked 3 recliner seats at screen 2, pvr cinema, growel kandivali east. The seats were infested with the bugs. We were bitten all over. The matter was reported to the manager. Request look into the matter. Informatively, complaint also submitted through feedback form. Its hurt when you spent premium price but get very poor services.

Thanks

I had booked three ticked for sajjan singh rangroot @ 160 each total amounting 480 from our credit card but amount deducted twice with rs 480 and 440 for the same i dont know why??
I need proper justification for the same else refund my amount i e 440 which even not a total for three tickets.
I have checked just now my cards transaction and found this error.
Show timing 12.30
Movie sajjan singh rangroot
Pvr...

We had ask for 2 coffee and a medium popcorn (Caramel) however we were given salted popcorn which we don't like. So when we had ask to change it to caramel the guy at the contour refuse to change instead reply back by saying that it can't be replace as the bill is already made so u need to take another order. And we have even ask to pay extra is its required still he didn't show concern for the customer which is so basic service. So overall experience was dissatisfied and upset for such staff behaviour. Thank you

I have booked 2 tickets in pvr cinemas panjagutta Hyderabad on[protected], I request to you those show was cancel by PVR cinemas please refund the money to my account.I paid 364 rupees for 2 tickets seat no D1, D2 for Telugu 22.40 pm show on 02.04.18.
I kindly request you to refund the money

Name: Anusha Pachimatla
Gmail Id:[protected]@gmail.com
contact no:[protected]

I went for morning show 11.00 am at pvr - singapore mall, gomtinagar, lucknow on 25th march 2018. The boy selling tickets at the counter did not gave tickets and forced to buy food coupons of rs.100/- with each tickets. I told that i have fast of ram navmi today but he said that hall management has not allowed to sell tickets without food coupons. It is a very shameful act for such a big banner. Please look in this matter.

We have booked the imax ticket for ready player one on 29.03.2018 (Show time : 08:00 pm) for pvr logix (Imax), noida. Booking time : around 2:30 pm on 29.03.2018 via bookmyshow.

When we tried to book a few extra tickets, we found that the imax screens were not listed in bookmyshow website. We tried contacting the bookmyshow customer care. They said it has been taken down from pvr side. So we weren't able to reserve any more tickets.

I travelled all the way from faridabad in cab spending around rs.300 and 1.5 hours just to reach there by 7.30pm. After i reached there, i received a call from pvr stating that the show has been cancelled due to technical issues.

They say that they can refund the ticket expenditure. But what will be compensation for the travel expense and the time of around 3 hours that we wasted for travelling without any purpose??

I suspect that the pvr management knew very well that they were having some technical issues by afternoon. Thats why they have removed the listing of the place from the bookmyshow website. So if they knew it well in advance, why couldn't they informed us earlier? Or at least they should have informed us 3 hours before the show timing.

This incident is not tolerable because they are not worried about the hassles faced by their customers. They were not even ready to provide us an alternate arrangement in any other shows. Also note that the pvr doesn' t provide us any refund when we cancel the tickets from our side.

And the pathetic part is when i saw other people waiting outside the imax screen to enter. They haven't even provided a sign/notice that says the show has been cancelled.

I have heard many similar instances of show cancellation in imax and 4dx screens in pvr. If they cannot rectify the issues, at least try to inform us well in advance.

This is really a harassment for people travelled for more than 50km and then came back to home spending almost 3 hours of their time.

I want the pvr management to refund the whole amount of the ticket and to compensate me for the travel expense and mental harassment i faced.

Hi team,
This is in regards to the movie show that i booked.
Movie - hichki
Venue - logix mall (Pvr), noida.

The concern is that with the show i bought nachos, which costs me rs.320, whereas the price that was displayed there at the lobby was rs.230 for the nachos and rs.10 for each dip. So, total it should be rs.250, and including 15% of tax it comes to rs.287.50.

The man who came to take order for me, asked me to pay rs.315, and as i did not has change, i gave him 320 rupees. I have complaint regarding this, why he didn’t returned me 5 rupees. If suppose, i have to pay 455 rupees for anything i bought in snacks. And even i don’t have the change, nor any one at the counter. Will any of your representative pay that 5 rupees from their pocket?

Another thing which i didn’t liked, the quality of nachos. I bought thinking that if i paid 320 bucks, i’ll get worth of that price. But it only had good ones on the top, and when i started eating it. It had all cruched ones after eating 4-5 pieces of good nachos. Even at normal cinemas, we get better quality in just half the price of what i paid.

I need proper resolution for this, where i paid 32.50 bucks extra than the amount that i should pay, secondly, i have not got the quality for the actual amount as well. I want complete refund for this order.

Thanks,

Hi team,

I tried to book 2 tickets for 31 March 2018 at PVR:RK Cineplex, Hyderabad . I have mistakenly booked it on A (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel those tickets and refund the money. Please help me out with this issue.

Movie Name : Rangasthalam
Show Time : 31st March, 2018 13:10 hrs
Seats : CLASSIC - A22 and A23
Mail ID : [protected]@gmail.com

Hi.. By mistake i have booked 2 tickets on 30th march instead of 31st march at pvr arena mall in bangalore. My order id is order id : bare[protected]. Please cancel the ticket or refund my money so that i can book again on 31st march. I am trying to cancel from your website but i am not able to cancel it from anywhere. Kindly, let me know the solution as early as possible.

Hi... I have booked 3 tickets for movie raid in pvr noida 4.30 pm show. However by mistake i have chosen today's date 27th march 2018 instead of tomorrow when i wanted to see the movie. Can you please cancel the tickets or transfer them to tomorrow 28th march 2018 same time same movie. I am available on [protected]. Waiting for quick response. Regards... Sunil jain

One hour of ad in a movie of two hours:
What is the policy for showing ads in the cinemas. There was a movie for two hours and you showed us ads for nearly 1 hour. The show was hichki, 10:55 pm 24 march 2018, pvr dt citi center, gurgaon where movie started at 11:30 pm and the approx 30 min of interval which had 25 min of ads???
Cinema had no answer to so many ads...

I went to a movie sonu ke tittu ki sweety at the ticket counter there was a girl sitting behind a booking window gave me 2 food coupon with the ticket, when i refuse to take them she forces me to take them and she said that "ticket will not be sold without it you have to buy these two with ticket because rates are low today.
Kindly look into this matter because their behavior was so rude and not customer friendly.
Name of that girl is neha.

Even when you guys have so many counters for tickets, even then it's only one counter open most of the time. Being in que to buy tickets before time of 15mins, we are late for the show of min 20mins even after 15mins of advertisements and national anthem.

Who is gonna pay for this misused time, waiting zone and embarrassment???

Why do you guys misuse our time and money?

Waiting for answers.