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PVR Cinemas Complaints & Reviews

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Updated: Dec 8, 2025
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T
Tanishq Adhana
Feb 7, 2020
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Address: Ghaziabad, Uttar Pradesh

Sir, would you please have a look on the rates being provided in intervals of movies. It might be affordable to you because you have money to flow, but much people don't have so should they stop watching movies or should they be left hungry, everything is fine but in limits, popcorn, samosa, business is good but not that which becomes loss for others, just visit your cinemas once, only sealed snacks are to be sold inside cinemas, still you sell open ones, just thinking about money, whatever money you earn you still can't be like mukesh ambani, a cold drink bottle just look at rates, come down to earth, i know you won't do something because money makes you dumb, but wait you will be like telecom industry one day, begging for customer wills, i don't curse anyone. Thanks
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    Neela Batavia
    Feb 4, 2020
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    Address: College Road, Maharashtra, 422005

    I visited on 03.02.2020 to pvr cinema nashik college road, for tanaji movie 3d at 10.30 pm show.in the interval i took samosa where in it had plastic in it, i would like to request to the pvr authorities to look in the matter as it is about anyone's health. This was also brought to the notice of the duty manager incharge mr. Swekar hiwal at that time and a written complaint is also registed.
    PVR Cinemas customer support has been notified about the posted complaint.
    My tickets got cancelled due to some gst issues and the pvr raipur management allotted those seats to someone else and didn't informed us about that cancelation . Had the worst experience #chhapak #pvrraipur
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      Lovey Badrukhan
      Feb 3, 2020
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      Address: Curo Mall, 66 ft Road, 144001

      We are at pvr cinemas at curo mall jalandhar. The officials at ticket counter are forcing us to include food in tickets. They are refusing us to give us ticket without food. Also they are not giving us anything in written for the same. The matter was also taken up with the manager but he has also refused to give us tickets without food. We already had out dinner. We don't need to buy now.
      PVR Cinemas customer support has been notified about the posted complaint.
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        pratik kataria
        Feb 3, 2020
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        Address: Dodaballapur road, 560064

        Had booked ticket for audi 7, movie (Jawani janeman) 4.10 pm show 3rd feb 2020.
        1st complain : along with tickets gave 2 food coupon and charged for it without informing.
        2nd complain : when asked about extra charge then she took ticket along with coupon and refunded coupon money back but didn't return movie tickets. When asked where is movie ticket she said she had already returned me.
        Seat k 10, 11. Thank god remembered seats to enter the hall.
        Girl at counter : akshatha
        PVR Cinemas customer support has been notified about the posted complaint.
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          D
          Divyang K
          Feb 2, 2020
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          I was there to watch a movie last night at 10 PM, tickets attached for reference.

          I had booked the recliner hoping for added comfort. However, the buttons on my recliner were not working completely. I could Not adjust the back of my seat as only two buttons were operating. This was more of an uncomfortable experience for the premium paid by me.

          I would appreciate if you can fix the seat so that the experience of your future customers isn't ruined. Also I am not sure about your customer complaints resolution score but I am hoping to hear from you on this.
          +1 photos
          PVR Cinemas customer support has been notified about the posted complaint.
          Ordered mexican loaded fries and a come the fries were not at all as showed on the counter.
          The bill had only listed the fries and not the coke. Very bad chef experience This happened in noida sector 32
          PVR logix l. 201301

          movie experience due to non functioning recliner - Comment #3640077 - Image #0
          Money got deducted but ticket not booked please let me know First i selected tickets the for payment i choosed phonepe then after transaction that showed transaction success on phonepe app but showed failed in pvr app i didn't get my refund
          I booked 4 tickets for Sarileru neekevvaru, 3:45pm, 12th Jan show in PVR Preston cinemas from PVR website. Money is deducted and the transaction is successful but I didn?t receive any sms/email confirmation. Pls look into this and let me know how to get this resolved. Either send me the confirmation message with the tickets or refund my money.
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            R
            ruksana1230
            Jan 28, 2020
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            Address: pvr city center mg road gurgaon, 122001

            Pvr cinema city center gurgaon in service boy robin misbehave with me @ my family his manager with him. This is not good for service industry. He is talk with us very rudely. My ticket already checked by sequrety boy & robin was check only my ticket again i m asking this region they said very rudely this my wish i m owner of pvr they rudely talk & fight with us. I want to su again pvr because his staff.
            PVR Cinemas customer support has been notified about the posted complaint.
            My email ID is [protected]@gmail.com and Mobile no. is [protected]. I have not booked anything with the voucher codes : G7J8EQJNG & 3KP4YLXTV. But it is shown as redeemed which is very ridiculous. So please solve the matter.
            What are parameters to take tickets for 3 year old kid, how much kid understand movie, is there any research for you, . And because of PVR staff I lost my 1 hour movie so who will responsible.
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              M
              Megha saigal
              Jan 27, 2020
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              Address: 421204

              This is in reference to your pvr outlet at xperia mall palava dombivali... Have been at so many pvr outlets.. All are so well kept..
              But the one at xperia is filthy.. You charge so much for the recliner seats and they are just not maintained a bit... My family always see movies at gold class screens hence choose recliner seats.. We recently shifted to palava hence no options except this pvr outlet.. But we have now chosen to travel all the way till vashi and watch a movie with luxury comfort at inox..
              Your seats are so dirty.. Broken.. Do not recline... Entire area stinks... We literally have to think few mins before sitting on them and feel disgusted to sit for a stretch at 3 hrs...
              Have complained so many times to the manager there but all in vain..
              Pathetic!!!
              PVR Cinemas customer support has been notified about the posted complaint.
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                venkynow
                Jan 23, 2020
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                Address: 500063

                At pvr cinemas, the consumers are being charged like hell. These prices are commendably high and the reasons for this is best known to them. One side people are being encouraged to go to movie theaters and enjoy movies to curb the piracy of the movies, but the other side the extra ordinary charges of the snacks at movie theaters is killing the motive.
                +1 photos
                PVR Cinemas customer support has been notified about the posted complaint.
                Mrs. Asha Bansode & Mr. Govind Hujre were Not providing a good service, they treat Like they both are Owned pvr . Pvr Take a strict action against Both employees .. Asap..
                Staff at security check PVR college Road, Nashik. are not treating customers well for 11pm show we reached at 10.35 and they were why have you come so early and secondly security gaurd lady named salve was very rude and was complaining for her job to us, what can we do if she is stressed due to Housefull show of Movie Tanaji .
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                  M
                  Mani Deep04
                  Jan 19, 2020
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                  Address: Nellore, Vizianagaram, Andhra Pradesh, 524002

                  I have visited ur new theatre archana today for a movie i was in urge of rest room i was not allowed to use the restroom and i was in very urge as it is winter i was insulted and harsh treatment was given to me they even give some respect behavior off staff was very bad pls do consider my complain and give a rply to me or else i will stop visiting ur theatres and request and suggest all my family and friends to stop using ur branch of theatres
                  PVR Cinemas customer support has been notified about the posted complaint.
                  They r not getting me in coz i m carrying a perfume in my purse..staff was very rude ..they waisted my money and time..there is no senior staff ..security lady and one more staff name vikas ..both r very rude and unprofessional.

                  for misbehaving for harsh answers - Comment #3632820 - Image #0
                  for misbehaving for harsh answers - Comment #3632820 - Image #1
                  No combo no tickets
                  Yaha movie dekhne ke liye tickets ke sath combo kharidna zaruri hai pvr me bina combo ke tickets nahi milti.. 90 ki ticket 240 me.. popcon & coldrink sath me lena hi padta hai.. chahe aapki tabiyat kharab ho ya upvas rakha ho
                  Megneto mall raipur & city center raipur
                  I booked tickets on the pvr app on 14th Jan 2020. Money from my account was deducted but I did not recieve my tickets. Total amount was Rs 270.
                  my email id is [protected]@gmail.com
                  Please refund back my money.
                  I booked tickets on PVR Panjagutta for disco raja film on Sunday morning 10am tickets not booked but money was debited when will be money refund(T2001240651246316330492)

                  for misbehaving for harsh answers - Comment #3636698 - Image #0
                  My Email is [protected]@gmail.com and Mobile is [protected]. This is the second time I have not booked anything but my voucher code : 3KP4YLXTV shows as redeemed. The voucher code expiry date also today. This is ridiculous.
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                    Om khanna
                    Jan 16, 2020
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                    Address: City centre mall, MG road, 122001

                    Forcing us to buy either a 200 rupees extra food coupon or 70/80 rupees chocolate if we buy ticket from the ticket counter. When we said we don't want the coupon he said it is compulsory and then agreed upon saying that you will have to buy a chocolate of 70 or 80 rupees instead. We didn't want that chocolate either but we wanted to watch the movie so we bought it. This is not acceptable.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      K
                      Khimesb
                      Jan 15, 2020
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                      Address: Nashik, Maharashtra

                      Right now i am in a movie, we just had a interval and i bought a medium sized a cheese popcorn and it costed around 180 bucks which was totally not worth it.
                      I being an educated youth of india would be happy if a action would be taken against the pvr cinema.
                      How could people afford these things if a thing which costs not more than 80rupees is being sold for 180 bucks.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        Rohit Patrikar
                        from Bengaluru, Karnataka
                        Jan 10, 2020
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                        Address: Nagpur, Maharashtra, 440015

                        Hi team,
                        This is the 3rd time i faced this issue with pvr cinemas, eternity mall, nagpur which denies lower class tickets while their complete availability stating it is full. The issue usually happens when you reach to theatre directly at weekdays specially for last shows. The tickets went vanished from all apps as movie time reaches and you dont have any other options apart from buying it at counter.
                        After purchasing higher amount tickets, when we reach to screen, it was observed that all tickets at lower class is almost empty.
                        Request to take serious action against this customet fraud.
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Allowing advertisements for half an hour in pvr icon in Hyderabad. The max time limit and the amount of advertisement contracts undertaken by the pvr needs to be investigated.

                        The consumer cannot be taken for granted.

                        The show had been delayed for 40 minutes.
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                          Address: Mg road labbipet, 520010

                          What a ridiculous situation that i have faced in your theater you are selling movie tockets or selling popcorn and cool drinks in theaters
                          It is my wish to have a combo tickets or normal but your ticket giving persons told that no combo no ticket i want to go to the the grudge 5pm on sunday that is 05/01/2019 in vijayawada andhra pradesh but who is sitting in tickets counter said that no combo no ticket

                          So that one...
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                          concerned_citizen27
                          Jan 4, 2020
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                          Address: Lulu Mall, Oberon Mall, Ernakulam, Kerala, 682301

                          Hi,

                          Why is pvr cinemas food and beverages so highly priced? It's mostly always double the price of the tickets. Are they even allowed to over price this way without having to answer to anyone? They can't say it's high quality products, because let's face it, it's no different from other places food quality wise. (Some places are much better) how can there be a solution to this?
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Today m going to watch movie in pvr silver arc a staaf girl has never sense how to treat with the costmer she speaks very rudaly and take extra money from me i dont know her name but she is very rude nd forcfully given me chocltes kindly work on this
                          Time of the movie printed on.my ticket was 10AM. The movie started at 10:50. Is this a kind of joke or what. Do you guys have value of someone's time..really a careless attitude
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                            S
                            Sahang
                            Jan 4, 2020
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                            My mibile no -[protected]

                            I has been book 7 (5 adults tickets and 2 chield tikets) cinema tikets for forzen ii on 22/12/2019 (Booked date 25/12/2019) through pvr app, and payement of rs.4, 000/= deducted from my credit card. But booking not done as per pvr app. After that i has been booked another tikets.
                            Pls refurned my rs.4, 000/=

                            Sahan gallage
                            [protected]
                            [protected]@gmail.com
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Please sir refund my amount 463rs

                            bhushan kakul
                            [protected]

                            cinema booking - Comment #3623311 - Image #0
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                              Darshana Gurjar
                              Jan 3, 2020
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                              Address: Sukhraj Appartment , Parijat nagar , Nasik, Nashik, Maharashtra, 422007

                              I have booked tickets on 2/01/2020
                              And received the reward points rps 14 the total was 36 points but today i again booked tickets for the movie gurge and have not recieved any rewards point and the points which i had yesterday suddenly disappeared. The manager of pvr abused me very badly. And had rasised his voice very high. His name is pankaj rokade. He works at pvr, city centre mall, nashik.
                              Maharastra. 422007
                              PVR Cinemas customer support has been notified about the posted complaint.
                              The cost of popcorn and Pepsi is insanely high. Currently, the cost of pepsi 500mL is Rs.269. While the MRP of the product sold in stores for the same is Rs. 50. Wonderning what is added in this as the cost is so sky rocketting. The consumer department should enforce some regulation against such insane prices.

                              against the executive manager of pvr city center mall, nashik - Comment #3620791 - Image #0
                              Basically, U're Charginng 400 for 540 ml Cold Drink. Why ?!!
                              Secondlly, Brief about that food voucher worth 150each.. we were told tht it includes a meal .. not a discount .since it stated ( Hunger Strike Combo )
                              I have booked my show in pvr cinemas in redhills two tickets which is totally coast of 151.91rs the money was debited but the tickets was not issued I already call the customer service and they said 7-8 Working days the money will be in u r account but yet no response from the management side so kindly see the issue and give back the amount .
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                                Vasudeva N S
                                Jan 3, 2020
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                                Address: Dakshina Kannada, Karnataka, 575002

                                In pvr mangalore i just booked tickets for avane shrimannaraya kannada movie.. Which should begin at 10:00am now it's 10:25.. Still showing advertisement...
                                We didn't came to watch advertisement...
                                It's very irritating to people who maintain perfect timings...
                                I just simply sat nearly half an hour simply watching unnecessary advertisement..
                                I didn't paid half an hour advertisement
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  Samrat_Dutta_Silchar
                                  from Bengaluru, Karnataka
                                  Dec 29, 2019
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                                  charged extra for 3d glasses

                                  Address: 560037

                                  We went to watch 'spies in disguise 3d' in pvr cinemas, soul space arean, bangalore. After the cashier handed us the receipt we saw there were two receipt. One was for movie ticket. The other was for 3d glass. We initially thought that it would be refundable or we would be able to take it back home. After the movie got over, we were told that we have to return it and we wont get any refund. We wrote a mail to pvr and they said that it is...
                                  +4 photos
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                                  Shamasree Ghosh
                                  from Hyderabad, Telangana
                                  Dec 28, 2019
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                                  why laptops are not allowed inside "pvr" theatre

                                  Address: Tata Institute of Fundamental Research-Hyderabad (TCIS), 36/P Gopanpally village, serilingampally mandal, Hyderabad, Andhra Pradesh, 500107

                                  I was very unhappy with the service i received at pvr irrum manzil. Just want to know why laptops are not allowed inside movie theatre and telling it as highly imflammable is ridiculous. Not all people come to theatre from home all decked up. People do come from office carrying their laptops as well. And what is the guarantee my laptop will be safe and handled with care at luggage counter.
                                  Apart from this there is no proper direction...
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                                  Yogesh Salunkhe123456789
                                  from Mumbai, Maharashtra
                                  Dec 27, 2019
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                                  Address: 6th & 7th Floor,, Sky One Tower, Kalyani Nagar, Pune, Maharashtra, 411006

                                  I'm watching frequent movies with pvr but frustrated with lot off ads before movie start and during interval.
                                  Last night i saw dabang3 at pvr inorbit pune and movie start time was 11:00 pm and movie start at 11.29. And this is happening for all shows.
                                  What nonsense is this, please cut down ads or atleast start movie on time.
                                  I know pvr is making money with ad and trailers but its not right way to waste people time while showing ads, please take preventive action.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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