PVR Cinemas — movie experience due to non functioning recliner

I was there to watch a movie last night at 10 PM, tickets attached for reference.

I had booked the recliner hoping for added comfort. However, the buttons on my recliner were not working completely. I could Not adjust the back of my seat as only two buttons were operating. This was more of an uncomfortable experience for the premium paid by me.

I would appreciate if you can fix the seat so that the experience of your future customers isn't ruined. Also I am not sure about your customer complaints resolution score but I am hoping to hear from you on this.
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