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PVR Cinemas Complaints & Reviews

1.6
Updated: Jan 2, 2026
Complaints 2479
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PVR Cinemas reviews & complaints page 88

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S
Supriya Purohit
from Pune, Maharashtra
Aug 1, 2018
Resolved
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Address: Pune, Maharashtra

I had booked movie tickets on 29 july at pvr, city one mall, pimpri, pune in person for 1st aug 3:20pm show. When i went to watch the movie on 1st aug, same seats were allocated to someone else. When i enquired staff of pvr, i was told there was some change in price and they changed my seats. I confronted but their staff was adamant and did not even accept their mistake nor apologize. Highly dissatisfied with this.
Sep 2, 2018
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2018
PVR Cinemas Customer Care's response
Dear Supriya Purohit,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
After payment website showed sccess but tickets were not boojed. Money is debited.
PS: its not a failed transaction.
Show date: 18th aug 2018 10.05 am
Show: MA : fallout
Where: pvr cinemas rajkumar road Bangalore
Payment through: Paytm
PVR Cinemas Customer Care's response, Aug 10, 2018
Verified Support
Dear Adarsha S M,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR
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    V
    Veeru Pradhan
    from Charkhi Dadri, Haryana
    Jul 31, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110092

    Dear sir,

    I am a proud and loyal PVR customer from many years.I had booked 2 tickets for today 7 pm show with order ID PEDM[protected] and mobile number [protected].i got to know that my grandfather is hospitalized in ICU and I have to leave for Lucknow.Kindly take this as an exception and cancel the ticket and refund the amount as this is the first time I am requesting.I have already emailed the details to [protected]@ pvrcinemas.com.

    I would be grateful for the favour.Thanks to PVR family.

    Regards,
    Vijendra Pradhan
    Contact number-[protected]
    +1 photos
    Sep 1, 2018
    Complaint marked as Resolved 
    PVR Cinemas customer support has been notified about the posted complaint.
    Verified Support
    Aug 01, 2018
    PVR Cinemas Customer Care's response
    Hi Veeru Pradhan!

    We would like to inform you that the tickets once booked cannot be cancelled/rescheduled/changed. Thanks! -Neha
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      DangerZone
      from Thiruvananthapuram, Kerala
      Jul 27, 2018
      Resolved
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      Address: Vellore, Tamil Nadu, 632009

      Booked tickets twice this week, each time with different payment methods and each time the website showed "Bad Transaction" and did not issue tickets even though the payment went through.

      They say they will issue a refund but it still hasn't been done.

      Their website is pvrcinemas.com

      The tickets were booked on July 26 and July 27.

      Going through the forum, it seems pvrcinemas has a habit of not refunding people for transaction issues on their site. They should either refund the consumers or fix their site and not swindle their customers
      Aug 8, 2018
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
      Jul 27, 2018
      Updated by DangerZone
      Paytm Receipt Added

      Jul 27, 2018
      Updated by DangerZone
      CUB Payment Confirmation

      Jul 27, 2018
      Updated by DangerZone
      Bad Transaction Email

      All the way we can't here and online bookings were available but all of a sudden, the theater just cancelled the show without information.

      The manager says COMPLAINT BOOK is NOT AVAILABLE, very funny.

      Of course we came fury time pass but that doesn't mean WE CAN VISIT NEXT DAY OR FOR SHOW, as the manager says

      payment/refund - Comment #3175912 - Image #0
      We went for movie Incredibles 2 after seeing availability of the movie in the morning show at 10:30 Am But we were not allowed to watch the movie just because there is technical issues as said in the ticket counter.
      This was not expected from PVR Cinemas
      Gitika Chowhan's reply, Aug 3, 2018
      We went for movie Incredibles 2 after seeing availability of the movie in the morning show at 10:30 Am But we were not allowed to watch the movie just because there is technical issues as said in the ticket counter.
      This was not expected from PVR Cinemas Mani Square Kolkata
      PVR Cinemas Customer Care's response, Aug 9, 2018
      Verified Support
      Dear Gitika,

      We request you to share your contact number and email ID on [email protected] for further assistance.

      Regards,
      Team PVR
      PVR Cinemas Customer Care's response, Aug 9, 2018
      Verified Support
      Dear Gitika,

      We request you to share your contact number and email ID on [email protected] for further assistance.

      Regards,
      Team PVR
      I have booked 2 movie tickets and now due to some urgent problem i am unable to attend it. I have booked it for Mulk for 4Aug, 2018 at 11.55pm. So please help me in cancelling and getting the refund. Please
      Sort out the issue as soon as possible. Thanks alot 😊
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        V
        viteeeashu
        from Hyderabad, Telangana
        Jul 24, 2018
        Resolved
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        Address: Chennai, Tamil Nadu, 600042
        Website: www.pvrcinemas.com

        Dear team,

        I tried booking movie tickets through pvr android app twice [upi payment] and both the time amount got deducted but no confirmation was given on tickets. This is very carelessness that transactions are getting successful on app and you people not at all taking action to refund the amount. This is too bad.

        I have attached the transaction receipt for your kind review.

        Kindly refund the amount.

        Regards,
        Ashish khandelwal
        [protected]
        +2 photos
        Aug 25, 2018
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
        Jul 24, 2018
        Updated by viteeeashu
        They have responded me today by saying that refund would be processed soon.
        Verified Support
        Jul 25, 2018
        PVR Cinemas Customer Care's response
        Dear viteeeashu,

        We request you to share your email ID on [protected]@pvrcinemas.com for further assistance.

        Regards,
        Team PVR
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          K
          Khushi pahwa
          from Ludhiana, Punjab
          Jul 24, 2018
          Resolved
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          Resolved

          Address: Ludhiana, Punjab, 141007
          Website: Consumer complaints

          Hello! I went to pvr, flames yesterday for watching dhadak. I asked for normal ticket to your employee and she gave me prime tickets. I asked her, i didnt want prime but normal seat tickets. She foolishly replied, “sorry ma’am ‘ mene apko sahi se suna nhi tha’” also, she didnt confirmed from me about the details of the ticket. I wasted my money because your stupid employee didnt confirmed me. Hope you will take action against it. Thanks
          Aug 25, 2018
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Verified Support
          Jul 25, 2018
          PVR Cinemas Customer Care's response
          Dear Khushi pahwa,

          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

          Regards,
          Team PVR
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            K
            kishore moganti
            from Hyderabad, Telangana
            Jul 24, 2018
            Resolved
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            Resolved

            ticket for above 3 years childrens

            Address: Rangareddy, Andhra Pradesh, 500072

            Dear sir, in hyderabad multiplex theatres are get an idea to make money from chidrens, recently i checked in bookmyshow website at the time of booking, it s asking ticket for 3 years baby, how they watch movie, how can i leave them at home, now a days small families are there, if thats childrens movie or any special movie for children its ok for some times, but all.., its not correct, every body should respond on multiplex big shots,...
            +1 photos
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            Kanu Ashok Jalota
            from Gurgaon, Haryana
            Jul 22, 2018
            Resolved
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            Address: Gurgaon, Haryana, 221002

            We had watched 6.20 pm, 22nd july 2018 show - sanju movie at pvr dt mega mall gurgaon.
            This is to raise the complain that national anthem is played incomplete at pvr dt mega mall golf course road gurugram (Gurgaon) haryana. That should be rectified as this is insult to the national anthem.
            Please look into it and rectify the same.
            Regards
            Srivastava
            Aug 24, 2018
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
            Verified Support
            Jul 24, 2018
            PVR Cinemas Customer Care's response
            Dear Kanu Ashok Jalota,

            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Team PVR
            Water was alredy open and it was not purifyed water
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              A
              Anjali Sharma 1600
              from Ahmedabad, Gujarat
              Jul 21, 2018
              Resolved
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              Resolved

              Address: Surat, Gujarat, 395017
              Website: Pvr cinemas

              Hi..i live in surat and usually watch all the movies And always book recliners.hardly book pvr when all other theatres r full. I have complained 4 times about the recliner seats that they all r broken and in a very bad position, but there is no improvement in it. Never really seen such a irresponsible behavior anywhere neither such an pathetic staff. Remember... ur brand value is not bigger than the customer's time and money.
              Aug 23, 2018
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Jul 23, 2018
              PVR Cinemas Customer Care's response
              Dear Anjali Sharma 1600,

              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

              Regards,
              Team PVR
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                L
                lalit fitness adiction
                from Chandigarh, Chandigarh
                Jul 17, 2018
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                Address: 144001
                Website: www.pvrcinemas.com

                Dear sir
                I book the ticket in pvr cinemas in mbd mall, jalandhar-144001 nd the payment of transaction of Rs. 425.2 was succesfull from my account on 14.04.2018 11:01am but the ticket was not booked.
                The detail is as under
                Reference NO. for PVR cinemas transaction of Rs. 425.2 from A/c XXXXX on 14.07.2018 at 11:01 is IGADYTCEA2.
                Pls refund the money as soon as possible
                PVR Cinemas customer support has been notified about the posted complaint.
                Hi,

                Money Debited from my wallet but not recived booking ticket confirmation also and amount 698/-

                Paid To
                PVR CINEMAS
                ₹ 698
                Txn. ID : P1807101448348522038919
                Txn. Status : Successful
                Debited From :
                Wallet
                Updated balance: ₹ 22
                Order ID : BGOP[protected]
                Mahesh Mk Mahi's reply, Jul 10, 2018
                Hi Please check my ticket has been booked but not received the confirmation yet
                PVR Cinemas Customer Care's response, Jul 20, 2018
                Verified Support
                Dear Mahesh Mk Mahi,

                We request you to share your contact number and email ID on [email protected] for further assistance.

                Regards,
                Team PVR
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                  V
                  vicky1809
                  from Chennai, Tamil Nadu
                  Jul 16, 2018
                  Resolved
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                  Address: Chennai, Tamil Nadu, 600044
                  Website: www.pvrcinemas.com

                  Hello Team,

                  During my last visit to your cinemas in Chennai (Grand Galada) on 14th of July 2018 for the movie Kadaikutty Singam, 9:40 show( booking reference: WJNHJPM), I had ordered French Fries during the break and I noticed that both the Veg Fries and Non-Veg Fries were also been cooked in the same kit and same oil. When I asked then about the same, they didn't give us proper response and told us that they did it by mistake with a careless and bad attitude, and he just simply started taking next orders without giving me a solution. The most funny part of the careless cook was, he told us to eat the same for this one time and this mistake won't be repeated in future. After few more conversations, they told me that they will refund the amount.

                  Had I not noticed, I would have been served with a Non-Veg food which is against our religion, cast and our believes. I cannot take this as simple as the cooks attitude.

                  We are paying you more than the worth of the particular product, yet we are not being served with a quality and tasty product.
                  We've been very openly cheated.
                  Aug 24, 2018
                  Complaint marked as Resolved 
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 24, 2018
                  PVR Cinemas Customer Care's response
                  Dear vicky1809,

                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                  Regards,
                  Team PVR
                  Pvr is charging too much for the movie ticket.210 RS for just one ticket in pvr vellore.in all other pvr branches they are just charging 120rs for one ticket except pvr Vellore. strict action must be taken on them

                  food counter in the pvr tried to serve me non-veg food - Comment #3163771 - Image #0
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                    R
                    rajeshbagaria
                    from Bengaluru, Karnataka
                    Jul 10, 2018
                    Resolved
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                    Resolved

                    Address: Ghaziabad, Uttar Pradesh, 201014

                    Screen 7 of PVR Mall of India screening quality is very poor. The screen would blank out for prolonged periods while the movie screening is in progress. This results in lot of discomfort and non smooth viewing pleasure.

                    Complaints were made to PVR but did not attract management attention. Further, there is no complaints register inside the cinema hall.
                    Aug 11, 2018
                    Complaint marked as Resolved 
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 11, 2018
                    PVR Cinemas Customer Care's response
                    Dear rajeshbagaria,

                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                    Regards,
                    Team PVR
                    Hi. I tried to book popcorn from the PVR app yesterday and i paid money through paytm. My money got deducted and i got a popup as bad response.. Its been a day since I lost money. Can you help me out with this.
                    Hello, i am mohit, mob no [protected], booked 2 ticket in pvr cp rajiv chowk delhi.
                    For personal issue i want to cancel these ticket but no response .
                    So cancel these tickets and return my assets.

                    deteriorating screening quality at pvr mall of india - Comment #3161118 - Image #0
                    PVR Cinemas Customer Care's response, Jul 20, 2018
                    Verified Support
                    Dear Mohit Rohilla Mohit Rohilla Mohit Rohilla,

                    We request you to share your contact number and email ID on [email protected] for further assistance.

                    Regards,
                    Team PVR
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                      N
                      Neha Kushwaha
                      from Lucknow, Uttar Pradesh
                      Jul 8, 2018
                      Resolved
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                      Resolved

                      Address: Allahabad, Uttar Pradesh, 211001
                      Website: eget

                      We went for a movie In PVR Cinemas Allahabad, Ordered for Veg BIRYANI from MOTI MAHAL DELUX they Served us Non VEG BIRYANI on our Seat.This is completely disgusting and careless attitude of MOTI MAHAL service boy who served us NON VEG.Moti Mahal should keep educated and well acquainted staff who does serve people with such blunders. This is completely ridiculous on their part which spoiled our moods.
                      Aug 9, 2018
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 09, 2018
                      PVR Cinemas Customer Care's response
                      Dear Neha Kushwaha,

                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Team PVR
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                        S
                        Suchi Kedia
                        from Noida, Uttar Pradesh
                        Jul 8, 2018
                        Resolved
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                        Resolved

                        I have book a ticket on 7th of july from pvr website they reducted the money from my paytm wallet they didnt send me any mail any sms of confirmation of ticket they i call to cc they said ur money money is reducted we will send the money 7 to 8 working days now its became 11 days they havent send me my money back and now they are saying it will take more time
                        Aug 24, 2018
                        Complaint marked as Resolved 
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 24, 2018
                        PVR Cinemas Customer Care's response
                        Dear Suchi Kedia,

                        We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                        Regards,
                        Team PVR
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                          H
                          Hmanshu Arora
                          from Delhi, Delhi
                          Jul 7, 2018
                          Resolved
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                          Resolved

                          Address: Mohali, Punjab, 160055
                          Website: pvrcinemas.com

                          I have booked a movie ticket on 6th July 2018 for 7th of July. No transnational or confirmation message is received. When I opened my email and see the invoice its of 6th July. I have paid Rs 1535 for 5 ticket. Without Watching movie they are asking for feedback. When ticket is booked its showing the exact time and date of movie. But when invoice is generated its showing the current date. Its the case of Fraud from the side of PVR Cinemas
                          Aug 9, 2018
                          Complaint marked as Resolved 
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 09, 2018
                          PVR Cinemas Customer Care's response
                          Dear Hmanshu Arora,

                          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                          Regards,
                          Team PVR
                          Sir i booked Four wrong tickets at the front row on the site as i got confused about the side of the screen and i want it to change to rare rows . Please provide help as soon as possible.

                          wrong date on invoice - Comment #3161065 - Image #0
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                            K
                            Kshaah
                            from Mumbai, Maharashtra
                            Jul 6, 2018
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            Team,
                            Yesterday on 5th July, 2018 i had booked a show for Sanju in Pvr, sona theatre, Kandivli (W). Show timing was 9am. Upon reaching there at 8:55, I saw a huge line of people waiting for the entry to the theatre. I enquired with the staff and they said it will take some 5 to 10 minutes more for entry. show timing was 9 but the staff said show will start only after 9:20 am. I asked the staff to mention the timing 9:30 if they don’t want to start at 9.
                            I had selected that time slot as my kids were in school and right after the show i was supposed to pick them up. Since the show got delayed by half an hour, all my plans got spoiled. I had to arrange for a friend to pick up my kids. Had i knew it, i would have selected some other cinema which would be fitting in my schedule or wouldn’t have gone at all.
                            This was the worst experience. How do we trust such big names as PVR if they can not deliver what they promise.
                            Aug 7, 2018
                            Complaint marked as Resolved 
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 07, 2018
                            PVR Cinemas Customer Care's response
                            Dear Kshaah,

                            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                            Regards,
                            Team PVR
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                              D
                              Dheeraj Sarvam
                              from Hyderabad, Telangana
                              Jul 3, 2018
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                              Address: 500073

                              Hello sir!
                              The problem is high increase in prices of coke and popcorn which costs about ₹300 in multiplex theatres how unfair is this, just think of it how it costs and i am concern about that they are looting consumers money.
                              Can a middle class family could afford it?
                              Please check out about the problem and reslove the problem as soon as possible.

                              Thanks & regards,
                              Dheeraj sarvam
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                H
                                Hook
                                from Noida, Uttar Pradesh
                                Jul 3, 2018
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                                Address: New Delhi, Delhi, 110068

                                Hi
                                I went for movie sanju last night 10:30 show at pvr select city walk (Which is ur premium cinema) as soon as i bought the tickets i entered the girl who was frisked me she even didn’t greet me and directly touched my body and asked open my bag i was shocked that how can someone so rude.. This was first incident and then when i was entering in the audi the guy who was talking tickets at the entrance i asked 2 blankets as it was raining outside and i was not feeling cold he told me that he will give me at my seat. I was waiting till the movie got ended but no one came with blankets
                                I wanna asked u guys u r charging tooooo much and not giving even 1% to ur guest charging 400 rs for a single tickets and when someone is asking for a blanket or whatever treat us like a animal this is not good u should learn how to to hospitality serious from a good firm or may be hire some good traner for ur security person and for other stafff too 😡😡😡😡
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Mera compliant hai Pvr cinema Nanded Maharashtra India
                                Ek lady staff hai nanded pvr mai Unka Naam Kanchen hai She's cross talking to me
                                My n Name is Aditya Bhalerao
                                My cell no. [protected]
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                                  K
                                  Kumar kalai raj
                                  from Kotagiri, Tamil Nadu
                                  Jul 1, 2018
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  I tried to book 2tickets for 01 jul 2018 at velachery pvr for 4 pm i have mistakenly booked it on e (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel or move those tickets to back rows. Please help me out with this issue on urgently.

                                  Regards
                                  Kumar t -[protected]
                                  Aug 2, 2018
                                  Complaint marked as Resolved 
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 02, 2018
                                  PVR Cinemas Customer Care's response
                                  Dear Kumar kalai raj,

                                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                  Regards,
                                  Team PVR
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                                    Simone Dmello
                                    from Mumbai, Maharashtra
                                    Jun 30, 2018
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                                    Address: Mumbai City, Maharashtra, 400053

                                    A movie ticket on a weekday at pvr would cost somewhere about rs. 180, but the pepsi prices at pvr are rs. 280 for a large glass. Moreover they have stopped selling packaged drinking water and juices which they did earlier. They have also started selling their own water brand at rs. 60, which tastes like tap water. You are left with no choice but to drink their terrible water or pay up a ridiculous amount for something like pepsi.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      Krishna Kanth Gadde
                                      from Punalur, Kerala
                                      Jun 30, 2018
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh, 500082
                                      Website: www.pvrcinemas.com

                                      We have booked a tickets on yesterday night i. E[protected] through paytm to watch ee nagaraniki emaindi movie in pvr cinemas panjagutta, but the management has stopped the show because of the power issues. They didn't have power backup also. But the most irritating part is they identified power issues at 7:30 pm. But they sold tickets till 10:00 pm. So we are all protested against the inconvenience, manager told us that amount will be refunded through which the transaction happens. It is 1.15 pm, i didn't receive my money back. Take this as serious issue otherwise we will ban to watch movies in pvr cinemas.

                                      Take necessary action.
                                      Aug 2, 2018
                                      Complaint marked as Resolved 
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 02, 2018
                                      PVR Cinemas Customer Care's response
                                      Dear Krishna Kanth Gadde,

                                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                      Regards,
                                      Team PVR
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