Rajdhani / Yamuna Power [BSES ] Complaints & Reviews

There is a sub staion near Retreat Apartments, 20, I. P. Extension, New Delhi 92. All thehawkers on this Mother Dairy Road Have been stealing power fron either the sub staions or from the high mast ligts . All this is happening with theassistance of the saff employed here as they do no want to acknowledge that this is happening with these people taking bribe from these very people and do not take any action even on thec complaint. This way electricity worth of Thousands of Rs. is being stolen causing losses to the exchequer. I have made efforts to stop this practice but these people do not want to take any action in this regard and this is going on un interrupted and many more hawkers are gradually started with this practice of stealing power

I live in QUTUB VIHAR, PHASE-1, NAJAFGARH, I applied for a new 2 KW connection from BSES and submitted my papers, when i did not get any responce from them after 40 days i went to the BSES office NAJAFGARH for the enquiry, where mr. Manish (relationship officer to whom i submitted the file) said that "your file is lost and you have to submit your papers again" i did that as well, then i was told that i will get only temporary connection, i agreed and got a new connection on 02nd july 2008, which worked only for 2 days and electricity got disconnected on 04th, i waited till 14th but nothing happened then I called BSES customer care at [protected] who registered my complain and assured that someone will come within 45 minutes to rectify the problem, but no one came, since than i have called this number around 10 times and everytime they give me a new complaint number ------today is 19th july and Iam still waiting for that 45 MINUTES BSES service----????????????

I live in a farmhouse in Sultanpur Village on Mehrauli Gurgaon Road and the area falls under the D4 Vasant Kunj Complaint Center . We have outages on a daily basis and complaints made to the centralised complaint center do not yield any response in terms of reasons for the outage and likely time of resolution, the common reply being that they have no 'local information' . This forces one to call the complaint center directly and without exception, the staff there is unbelievably rude and unhelpful .
I have also spoken twice to the area manager, one Mr. Garg ( whose number was arrogantly provided by the complaint center staff ) but this has been of little use since this person too has a very overbearing and unprofessional attitude .
I have twice submitted complaints to the BSES website but as expected there is not even a reply .

Ref: CRN No.: [protected]
& CRN NO: [protected]

We registered a complaint on 17th June 2008, about no supply at the telephone number mentioned on our bill: 39999808
complaint no.: 3693. No action has been taken till now. What does this mean, that customer be left without any light or electricity and suffer the losses. we have a shop at this premises, and without light, it is too difficult to locate goods. with repeated reminders, and calls in every hour, still no action has been taken. Would the authoroties take note of the plight of helpless consumer?
is that a treatment a cnsumer deserves, who has no bill pending. and on the top of it, once a customer care representative tells us that we have our ill payment pending, and when asked about the details, he says he doesnt have the details!! I mean, is this a bussiness running on flukes?
do u have such ir responsible customer care representatives?
do u have such ir responsible Line Men staff, who do not bother to attend complaint?
untill and unless a consumer has a big jack or is a big shot, would his complaint never get attended within 3-4 hours!?
Sorry to see the attitude of such a big private company!
What Promisis do u make to your consumer?
today is 19th June 2008, and with 3 days passing bye, no one to hear our case?
today a new complaint no. 1536 is given, so does that mean, we have to run from post to poll for just getting the wires hanging from pole corrected?
Is this the New INDIA we are heading to?
Is this, what is happening on the name of development, and customer suppory?
Sorry.. but its a Shame, a Big Shame to us INDIANS!

Dear sirs,

You have arbitrarely / forcefully installed new yellow colour steel electricity - box on our roof without our consent on dtd.13/06/2008 by a private contractor. We have refused for installing this new box to your contractor but their person have not listened us and forcefully fixed new electricity box on this pole.

Intitially, when we had taken electricity connection in the year 1955, this pole was installed for our personal use and this pole can not tolerate more weight because this is very short length and thin. In view of that pole may be down at any time, we have fixed this pole in wall of our room.

We have small childrens and we can not take any risk because there were 14-15 electricity lines are coming & going through this box and there may be any incident in future i.e. sparking, fire, current etc. due to this new Box.

Our roof are very weak and plastered are removing day by day and can not afford the weight of this box and its lines. In every raining season, water always hold and water leaking from our roof due to wrong PATHLANA near the place of Box. We always goes very fearly for drying the clothes on our roof.

If there is any incident in future from the date of installation (13/06/2008) of new electricity box, you shall be liable and responsbile for all causes i.e. loss of human life, fire, current, sparking and fall down pole etc.

We request you with folded hands, Kindly shift this electricity box from our roof immediately and install the same in main pole of the street.

Thanking you,

Yours faithfully,


(BALKISHAN )

Dear Response,

My name is Sandeep Sharma and my residence at Maujpur (Arjun Mohalla Gali No. 7) Delhi- 53, May I have your kind attention regarding the BSES YAMUNA Ltd. The employee not Working properly and not properly provide the services of public sector.

I have alreday submitted all documents regarding the meter connecton My File No. is N[protected] DT.[protected] in the name of Mrss. Somwati, but the BSES Yamuna not provide the connection they are given every time a new excuse and I'm very puzzled that How Can I do solved this problem, Now they are provide me a new File no. N[protected] DT.[protected]. The company promised to costumer that lhey are provide the connecton within 2-3 days but I think that the company not prove these worlds to customer.

I request you to please Please provied me Electercity Connecton, I'm really very thankful to you.

a paninfull customer

Sandeep Sharma

Dear Team,

This complaint is a voice of all our society members, we are struggling from last three days continuodly.
BSES is giving power cuts every day for more than 10hrs on daily basis without having proper reason. That too from 10AM to 2PM & 8PM to 3AM.

How can a human survive, other areas are not facing any such kind of problems. Why Mayur Vihar Ph-1 Pocket 4 only.

Many times we have registered a complaint against the same but, still the problem persist. Finally we have decided to approach your goodself.

This is a humble request from Consumer Form Team and every citizen kinldy help.

With Best Regards,

Mayur Vihar Ph-1 Pocket 4 Society

Respected CONCERNED
I am a resident of Rajeev Nagar, Mandoli ext Nanad Nagri.
I would like to draw your kind attention to the fact that after having electrical connection from BSES since my home became operational, it has shown the venerability of ours in terms of power failure in our area.
The situation has been so grim that the normal life at this place is very much disturbed. The power remains OFF for many hours daily. The power failure in our area had not only spoiled the health of the childrens, productivity level of the residents, mental status, above all the perormance of the students has also come down which is a major cause of concern as nothing more can be more important than this.
In breif we wud say that the health & productivity level of the peopl as well as the career of the students residing in this area is being compromised since many years.
The same thing has alrady been communicated many times to the BSES officials with no results .

Therefore I request your good office to kindly instruct your concerned departments to provide a solution at the earliest.
In anticipation of an early solution ...