Submit a Complaint
Claimed

Razorpay Complaints & Reviews

razorpay.com
2.8
Updated: Sep 9, 2025
Complaints 3553
Resolved
1904
Unresolved
1649
Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Razorpay

Razorpay reviews & complaints page 114

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Arche
from Delhi, Delhi
Dec 30, 2020
Report
Copy

Dear Razorpay Team,
I had made a transaction of rupees 25000 via your platform to one of your customer OMG Burse for online order grabbing.
I have found out that your client is a fraud and i want by amount refunded. I have uploaded the transaction I'd in the image section Please look into the matter. Thank you.
+6 photos
Razorpay customer support has been notified about the posted complaint.
View replies
Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    Imran@19
    Dec 30, 2020
    Resolved
    Report
    Copy
    Resolved

    Misuse of Personal Data for Fraudent activity and cheating by Razor pay .
    This letter inform you that there was two online transaction done with out of my knowledge from my phone pay .
    Name- Imrankhan Sandhi
    (1)Amount- Rs.30, 000 Time -7:26PM 17Dec20.
    (2) Amount-Rs.1000 Time -7:30PM
    17Dec20.
    I would request you to give your serious issue and take immediate legel action on the crime of cheating innocent people.
    Request you to thoroughly investigate these two transactions of amount (Rs.30, 000 and 1000) Return back to my account.
    +1 photos
    Aug 15, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Dec 30, 2020
    Updated by Imran@19           Misuse of Personal Data for Fraudent activity and cheating by Razor pay .
          This letter inform you that there was two online transaction done with out of my knowledge from my phone pay .
    Name- Imrankhan Sandhi
    (1)Amount- Rs.30, 000 Time -7:26PM            17Dec20.
    (2) Amount-Rs.1000   Time -7:30PM
    17Dec20.
    I would request you to give your serious issue and take immediate legel action on the crime of cheating innocent people.
         Request you to thoroughly investigate these two transactions of amount (Rs.30, 000 and 1000) Return back to my account.

    Verified Support
    Dec 31, 2020
    Razorpay Customer Care's response     Hi Imran,

    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

    Best,
    Team Razorpay
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      T
      Tanish Milind Mahale
      from Delhi, Delhi
      Dec 30, 2020
      Report
      Copy

      I have paid Rs.375 on 29th dec at Razorpay site for fastag but still not received any email confirmation yet. This looks like a fraud. Plz refund my money asap. Please see attached screenshot.
      +1 photos
      Razorpay customer support has been notified about the posted complaint.
      View replies
      Hi Milind,

      Thank you for your time on call. As discussed, a request has been raised on your behalf with the ticket ID [4809615] and the status of the same has been updated. For further assistance, feel free to revert back to the same email thread, we would be happy to assist you.

      Regards,
      Anas
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Dhananjay kadam
        from Delhi, Delhi
        Dec 30, 2020
        Report
        Copy

        I have payment Rs 500 money to OMG burse through razorpay but the company didn't respond any thing on refund so can u please check it and refund my money.
        +1 photos
        Razorpay customer support has been notified about the posted complaint.
        View replies
        Hi Dhananjay,

        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

        Best, Team Razorpay
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Dhananjay kadam
          from Delhi, Delhi
          Dec 30, 2020
          Report
          Copy

          I have payment 500 money to OMG burse through razorpay but the company didn't respond any thing on refund can u please check it and refund my money.
          +1 photos
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hi Dhananjay,

          In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

          Best, Team Razorpay
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Arche
            from Delhi, Delhi
            Dec 30, 2020
            Resolved
            Report
            Copy
            Resolved

            Sir my acc was debited 25000 to Burse app through razorpay but i learned that was frauded abd i need to refund my money pls concern my issue and refund it
            +6 photos
            Dec 30, 2020
            Complaint marked as Resolved 
            Sir my acc was debited with 25000 to Burse app through razorpay but i learned that was frauded abd i need to refund my money pls concern my issue and refund it
            Razorpay customer support has been notified about the posted complaint.
            View replies
            Hi Arche,

            In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

            Best, Team Razorpay
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Muni.ch
              from Delhi, Delhi
              Dec 30, 2020
              Report
              Copy

              Address: Koratla jagtial tg

              Sir 14 Dec 2020 th 5500rs debited in my account rozorpay. Please I need to refund my money.
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hi Muni,

              Thank you for reaching out to us. Please help us with your contact details along with the transaction information here: https://razorpay.com/support/#request and do mention the ticket ref:4798910 . We will get in touch with you to discuss this in detail.

              Regards,
              Amith
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vithu Pundkar
                Dec 30, 2020
                Report
                Copy

                Address: Akola Maharashtra

                Online apps platform omg bruse has given my 10500 rupees through the your company .I was paid this my because I was trusting your company dut sir this company (omg bruse) dose not return my money please help me sir . you do not help me . I was completed in a RBI Ombudsment platform
                +5 photos
                Razorpay customer support has been notified about the posted complaint.
                Dec 30, 2020
                Updated by Vithu Pundkar                 Give me a my money sir
                View replies
                Hi Vithu,

                In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                Best,
                Team Razorpay
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Muni.ch
                  from Delhi, Delhi
                  Dec 30, 2020
                  Report
                  Copy

                  Address: Koratla.dist:-jagtial. Tg

                  Sir 5000rs debited in my account rozorpay (P2012141222385746987870). Please re send money to my account
                  Razorpay customer support has been notified about the posted complaint.
                  View replies
                  Hi Muni,

                  Thank you for writing to us. Please provide us the screenshot of the transaction along with your contact details here: https://razorpay.com/support/#request with ticket ref:4798910. So that we can get back to you with an update shortly.

                  Regards,
                  Amith
                  Reply
                  Muni.ch's [Complaint's author] reply, Dec 31, 2020
                  Thank you sir
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    viswa giri
                    from Delhi, Delhi
                    Dec 30, 2020
                    Report
                    Copy

                    Address: Chennai

                    Sir ..i have lost my money through a burse app .i have invested 5000 and i lost my money..now ma in troble plz help me
                    +2 photos
                    Razorpay customer support has been notified about the posted complaint.
                    View replies
                    Hi Viswa,

                    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                    Best,
                    Team Razorpay
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Mnagaraj7
                      Dec 30, 2020
                      Report
                      Copy

                      Hi Team,
                      I have transfered 30 k to burse app. App is not working. I transfered 5k to burse app other time. I have receipts from gpay to razorpay. Iam attaching both receipts. Sir it's a big fraud managed by burse app. If you find you will be God for so many poor people. So many they are not complaining due to fear and ignorance. I checked upi id in razorpay support I got mail id to whom we transfered. PFA for reference. Please contact me on [protected].frankly saying I lost 23
                      k money. Please refund. Please help.
                      +4 photos
                      Razorpay customer support has been notified about the posted complaint.
                      Dec 30, 2020
                      Updated by Mnagaraj7                       Please update status or you can contact me on [protected]
                      Verified Support
                      Dec 31, 2020
                      Razorpay Customer Care's response                       Hi Nagaraj,

                      In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                      Best,
                      Team Razorpay
                      Jan 08, 2021
                      Updated by Mnagaraj7                       We received email from [protected]@accountant.com.they are from customer complaint team. They sent one QR code. They are saying to transfer money for victim source verification. Got doubt. Checking with u they said arif khan. From ur team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        B
                        Bhupender Sharma5161
                        from Powai, Maharashtra
                        Dec 30, 2020
                        Report
                        Copy

                        Address: Modipuram meerut (u.p)

                        Hello Razorpay Omg Big Scam Made a Fool for Everyone Perosn and Took a Lots Money .And Also Took My Money 50k. Please take a action and refund my money and see my screenshot.
                        +4 photos
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Hi Bhupender,

                        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                        Best,
                        Team Razorpay
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Milan bhuin
                          from Delhi, Delhi
                          Dec 29, 2020
                          Report
                          Copy

                          Address: [email protected]

                          Sir 55500/--- thousand rupees refunded kor dijiye pls sir my money refunded maa ka heart opparation hai paisa refunded kor dijiye pls sir mera mob no [protected]
                          +3 photos
                          Razorpay customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          At the outset we hear you and this is very sensitive to us. A dispute has been raised against the transaction and are getting it checked with the merchant from our end. A detailed mail regarding the same has been updated on the ticket ID:4809792. Please expect an update at the earliest. Your patience is highly appreciated in the interim.

                          Regards,
                          Amith
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Srimanta Sahoo
                            Dec 29, 2020
                            Report
                            Copy

                            Respected sir,

                            Seeking your help to return my money from omg burse
                            This is my phonepe transaction I'd :
                            P2012182106131312952363

                            Thanks in advance !
                            +1 photos
                            Razorpay customer support has been notified about the posted complaint.
                            View replies
                            Hi Srimanta,

                            In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                            Best,
                            Team Razorpay
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              madhusudanmahato631
                              Dec 29, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Gidighati, Gidighati

                              I have done payment on 20 Dec for omg burse app amount is 3000 transaction Id is [protected] but the omg burse is a fraud company...
                              Sir please help me . Sir please Please return my money
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Dec 29, 2020
                              Updated by madhusudanmahato631                               I have done payment on 20 Dec for omg burse app amount is 1000 transaction Id is [protected] but the omg burse is a fraud company...
                              Sir please help me . Sir please Please return my money

                              Dec 29, 2020
                              Updated by madhusudanmahato631                               I have done payment on 20 Dec for omg burse app amount is 1000 transaction Id is [protected] but the omg burse is a fraud company...
                              Sir please help me . Sir please Please return my money

                              Dec 29, 2020
                              Updated by madhusudanmahato631                               I have done payment on 20 Dec for omg burse app amount is 1000 transaction Id is [protected] but the omg burse is a fraud company...
                              Sir please help me . Sir please Please return my money

                              Dec 29, 2020
                              Updated by madhusudanmahato631                               Sir please return my money
                              Dec 29, 2020
                              Updated by madhusudanmahato631                               Please help me
                              View replies
                              Hi Madhu,

                              In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                              Best,
                              Team Razorpay
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sambit keshari
                                Dec 29, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                I'm unable to withdraw my money paid to omg burse. I know razorpay is a well reputed company . please initiate a refund for me for the below transaction id .
                                I'm sambit keshari behera
                                Transacation id[protected]
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                View replies
                                Hi Sambit,

                                In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                Best,
                                Team Razorpay
                                Reply
                                Sambit keshari's [Complaint's author] reply, Dec 31, 2020
                                Thank u for your reply, but my merchant that is omg burse isn't responding to me. Omg burse avoiding me to withdraw my money .please contact with omg burse or get me a refund of my deposited money
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  5
                                  5 STAR GAMING
                                  Dec 29, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 4-29-A-19-12-2, INDIRA NAGAR, MADANAPALLE

                                  Dear sir i made a payment through Razorpay To Omg burse but the company not responding for my Withdrawal or any refund... Plz help me to get my money back... Kindly check my transactions
                                  +5 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                  Best,
                                  Team Razorpay
                                  Reply
                                  5 STAR GAMING's [Complaint's author] reply, Jan 2, 2021
                                  Merchant not refunded any money and right now the site ran away
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    AnilKum04356074
                                    from Powai, Maharashtra
                                    Dec 29, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Kumawat mahollha divrala ajitgarh sikar rajasthan, Divrala, Divrala

                                    Sir plz . Refund my money
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Dec 29, 2020
                                    Updated by AnilKum04356074                                     Sir refund my money

                                    View replies
                                    Hi Anil,

                                    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                    Best, Team Razorpay
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sarmad khan
                                      Dec 29, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: delhi

                                      Omg burse 6000rs transactions not refund my money i transactions through razor pay amound deducted but i not get refund money plzz help me for refund money
                                      +2 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Sarmad,

                                      In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                      Best, Team Razorpay
                                      Reply
                                      Sarmad khan's [Complaint's author] reply, Dec 31, 2020
                                      when my refund will complete plz tell me about that
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Mohan SA
                                        Dec 29, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Dear sir/madam,

                                        OMG Burse scheme
                                        i am loss 6000 rupeye
                                        please refund my payment
                                        +2 photos
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        View replies
                                        Hi Mohan,

                                        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                        Best, Team Razorpay
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          ItzCash Card
                                          4.1
                                          (225)
                                          Indian Railway Catering & Tourism Corporation [IRCTC]
                                          1
                                          (10847)
                                          Central Road Research Institute
                                          1
                                          (2)