Razorpay Complaints & Reviews

Dear sir /mam,

I had made two sucessive payments of both involving ₹600 towards the examination fee of IAT 2022 CBRE of DSE Odisha on 27/01/2022. I got payment failed mail for both in which the refund time was given 5-7 working days. However, still i have not got my refund amount for both transactions.

So, i request you to consider my issue and do the needful at the earliest.

I'm sharing details of my transactions

Name- AKASH KUMAR SAHU

MERCHANT NAME- DSE ODISHA

PAYMENT ID- (pay_IomNcfUks1sNzw) and

(pay_Ion4vGhVNv87Sg)

₹50 not added in dhani wallet but got debited from my bank Account paid to Razorpay but its been 5 days & Razorpay hasn't refunded my ₹500.
Please refund my ₹500.
Please help me!

The company said refund Rs425.98 had been initiated and the refund will appear in account in maximum seven days time from[protected]
refund Id rfnd_lg5h6yoF9e7dwz
Payment via Paytm Wallet
the amount is not credited till this day

Money got debited but didn't RazorPay is telling payment failed.

Dear team,

My merchant id is FTmuvu0bQpKE6p : your team is not releasing my fund . it has been more than 1 month. I have sent many mails but still not released my fund. its Very irritating. When will you update please take action and release my fund as soon as possible I have already complaints many times . My ticket no is 4358870

regards
balbir singh

I am Manish Kumar and razorpay merchant I'd is IVDAAibZ0Nntj I take. Merchant account from razorpay it's 100%approved . Now my customer paid 3750/-and another customer paid 10499/- and both amount is on hold and showing. It on review. I am talking with support team razorpay from last 25vdays, always told it will be resolved within 24 hors. I have sent all required documents whatever is asked by razorpay support team, like Gst Invoice, bill invoice, customer service setisfaction, card holder, services setisfaction mail etc

Merchant did scam but razorpay not provide refund after chargeback raise plese help
Payment ID: pay_IQDRNK1g3NkDDt
Payment amount: ₹5, 000.00
Payment date: 26th Nov, 2021

Payment ID: pay_IQDmjQIduqeU9L
Payment amount: ₹10, 000.00
Payment date: 26th Nov, 2021

Payment ID: pay_IQERfpZ5qzghqA
Payment amount: ₹10, 000.00
Payment date: 26th Nov, 2021

Payment ID: pay_IQEzQAaTEiYKlF
Payment amount: ₹5, 000.00
Payment date: 26th Nov, 2021

Payment ID: pay_IQExlUgHCVsVLz
Payment amount: ₹10, 000.00
Payment date: 26th Nov, 2021

This is regarding a transaction that i did with Rajkamal Prakashan on 21st Jan 2022 with Payment id pay_ImSXTfxKAyfYWb
I got a mail from razorpay stating that the payment failed.My money got deducted and i have not yet received the amount.The tracking status of refund is stagnant and i also mailed on [protected]@razorpay.com but got no reply.

Money was debited on 17th January 2022, but not credited to Receiver account.
I want my money back. Otherwise I will file case against Razorpay on RBI

Money debited from my account was on 17th Jan 2022 till not credited to Receiver account.
I want my money back.
Otherwise I'll file a case against Razorpay

Hi. This is Dhanesh kumar from kanchipuram, tamilnadu.

I made payment of ₹500 on 29/01/2022 through my debit card & razorpay gateway to national pension system trust for registration.

The amount got debited from my account but the merchant (national pension system trust) hasn't received the payment.

I need this payment issue to be resolved quickly to enable my registration.

Also...

Dear Razor Pay,

To,
The Razor Pay

Subject : Payment not received sent through UPI
Respected Sir,

This is to bring in your kind notice that I have made a payment against Integral University student semester fee on dt. 1-10-21 amount 13, 307.85.

But due to some technical error in your payment gateway. It failed . I got the mail from university that payment has been failed. Screenshot and copy of mail is attached. ( Email id [protected]@gmail.com, Mobile No. [protected] at the time o[censored]PI Payment )
I immediately informed to the study center ( Mr. Ashok Azad) regarding the same and sent him all the proof. Also I talked to my bank HDFC regarding the same against the reference number [protected], ( From HDFC BANK), They told me that Amount has been transferred in ACCOUNT NUMBER : Account No.: [protected], IFSC :PYTM0123456
Please confirm the account holder name for further action.

Please clear the status of the Payment.
UPI-RAZORPAY SOFTWARE PR-RAZOR.[protected]@SBI-SBIN[protected]-INTEGRALUNIVERSITY, Ref.NO. [protected], ( From HDFC BANK)
Payment Id : pay_I41ovQXuGsF8pS :Attempted On 1st Oct, 2021 ( Screenshot attached)
Payment via UPI (From UPI Gateway)

Note : Whenever i try to raise a ticket from your support section it showing every time that there is a internet problem. screenshot is attached. Please clear the issue and update the status of the payment. Please reverse the amount as soon as possible.

Thanks & Regards,

Amit Kushwaha
[protected]

To,
The Razor Pay

Subject : Payment not received sent through UPI
Respected Sir,

This is to bring in your kind notice that I have made a payment against Integral University student semester fee on dt. 1-10-21 amount 13, 307.85.

But due to some technical error in your payment gateway. It failed . I got the mail from university that payment has been failed. Screenshot and copy of mail is attached. ( Email id [protected]@gmail.com, Mobile No. [protected] at the time o[censored]PI Payment )
I immediately informed to the study center ( Mr. Ashok Azad) regarding the same and sent him all the proof. Also I talked to my bank HDFC regarding the same against the reference number [protected], ( From HDFC BANK), They told me that Amount has been transferred in ACCOUNT NUMBER : Account No.: [protected], IFSC :PYTM0123456
Please confirm the account holder name for further action.

Please clear the status of the Payment.
UPI-RAZORPAY SOFTWARE PR-RAZOR.[protected]@SBI-SBIN[protected]-INTEGRALUNIVERSITY, Ref.NO. [protected], ( From HDFC BANK)
Payment Id : pay_I41ovQXuGsF8pS :Attempted On 1st Oct, 2021 ( Screenshot attached)
Payment via UPI (From UPI Gateway)

Thanks & Regards,

Tushar Bhardwaj

Dear Sir / Ma'am,
I was booking tickets from Rewa to Bhopal Dtd 26.12.2021, payment deducted from my account but the ticket did not book. Transition Ref No. (1) [protected] Amount Rs 477.79, (2) [protected] Rs. 477.79.
i am checking the refund status.last one month continue show (We are awaiting confirmation on the status of your payment from our Banking partners.) till date now not refund my money.
Kindly check and refund my amount as as earliest.

Dear Sir/Ma'am,

This is with regard to the payment made by me using the Phonepe UPI Mode amounting Rs.7, 500/- dated 04/01/2022.

The Payment was made at https://air1ca.com/ the payment was unsuccessful and I got an email from the Payment Gateway Razorpay regarding the refund of the said payment. Till today I have not received the payment to my HDFC Bank Account.

Since then I have contacted Phonepe, Razorpay, HDFC Bank and the Merchant. No solution is provided to me till the date.

After getting clarification from Merchant, that they have not received the said amount in their account and the refund details from the Payment Gateway Razorpay. I have again contacted my HDFC Bank both on Telephone and personally visiting the HDFC Bank Branch. Today I have again submitted a Handwritten Application regarding the Disputed transaction and submitted the information along with the refund details received from the Payment Gateway Razorpay, which are as follows:

"The refund is processed from our end on 4th Jan, 2022.

Payment ID: pay_IfZrr8OYYyunvc
Refund ID: rfnd_IfaYzRDIbxDWkn
Amount : ₹7, 500.00

Dear Sir/Ma'am,

This is with regard to the payment made by me using the Phonepe UPI Mode amounting Rs.7, 500/- dated 04/01/2022.

The Payment was made at https://air1ca.com/ the payment was unsuccessful and I got an email from the Payment Gateway Razorpay regarding the refund of the said payment. Till today I have not received the payment to my HDFC Bank Account.

Since then I have contacted Phonepe, Razorpay, HDFC Bank and the Merchant. No solution is provided to me till the date.

After getting clarification from Merchant, that they have not received the said amount in their account and the refund details from the Payment Gateway Razorpay. I have again contacted my HDFC Bank both on Telephone and personally visiting the HDFC Bank Branch. Today I have again submitted a Handwritten Application regarding the Disputed transaction and submitted the information along with the refund details received from the Payment Gateway Razorpay, which are as follows:

"The refund is processed from our end on 4th Jan, 2022.

Payment ID: pay_IfZrr8OYYyunvc
Refund ID: rfnd_IfaYzRDIbxDWkn
Amount : ₹7, 500.00

PAYMENT NOT CREDITED YET.

Razorpay keeps sending me an invoice for INR 885 at the request of Axis Securities, who registered my email address erroneously and took three years to correct their mistake. When advised via email, Razorpay suggests that I send their payment reminders to spam because they believe that Axis Securities has made a typographical error. Axis Securities didn't have the email address of the intended recipient in the first place until last month. As I wrote to Razorpay, the question of what happens if someone wants to send me an invoice through my email address remains unresolved until Razorpay removes the link between my email address and the name and phone number of the intended recipient. As it is unlikely that the intended recipient wants to pay the amount invoiced by Axis Securities, I would like Razorpay to remove my email address from their system so that I can have the chance to use their services in future without prejudice.

Very worst expirience from Razorpay regarding refund.

Refund id : rfnd_IgLyKQGof8rb6A

Contacted bank, and they haven't recieved any Refund. The amount is credited in Razorpay's upi account. And why you people don't credit back refund amount to the customer?
It's been more than 20 days.

While booking train through irctc usign razor pay, money has been successfully debited from my upi but transaction failed

I transferred Rs.1009/- on Nov 27th from my Indian Bank A/c[protected] valasaravakkam, chennai to Urbanpro through razorpay. Indian Bank says it has been credited to Razorpay. Razorpay is denying that they have not received .But when i was transferring online i usually get a password from razorpay. but didn't receive any password to get credited in Urban pro.

I want to know where my money is lying and the same to be credited to Indian Bank A/c

On 30th Nov I made another payment to Urbanpro and got my account activated.