[Resolved] Razorpay — hotel booking refund issue | |||
Dear team, Yesterday i booked a hotel of rs2242 via razorpay gateway through happy easy go app, my money was deducted but hotel not booked and i complained on dtd15.09.2019 for razorpay app about this then i received a call dtd.15.09.2019 from razorpay executive and he knows about my complaint and he asked my debit card details for refund his name is deepak kumar and that call was fraud call because he asked for otp, razorpay app is not secure app for any booking transactions and your employees are doing fraud calls. I want my money back in any how otherwise i'll complaint in ombudsman service. Was this information helpful? | |||
Oct 17, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Sep 16, 2019 Razorpay Customer Care's response Hey Stuti, We see that the transaction pay_DHwbplK2LA9kjD has been processed successfully from our end. We are getting this checked with the merchant and will get back to you with an update over the email thread with reference number 729641 at the earliest. Thanks & regards, Team Razorpay | |||
 3 Comments | |||
Comments
I want to take a service and i am trynig to get in touch with you but your coustomer care no. continuously busy from yesterday will you please share the correct contact number or contact with us on [protected]
zapbooking accounts's reply, Sep 13, 2019
I want to take a service and i am trynig to get in touch with you but your coustomer care no. continuously busy from yesterday will you please share the correct contact number or contact with us on 9899554471
Razorpay Customer Care's response, Sep 21, 2019
Verified Support
Hi Team,
Apologies for the delay here. We have escalated your request with the concerned team and they will get in touch with you at the earliest.
Thanks & regards,
Team Razorpay
Apologies for the delay here. We have escalated your request with the concerned team and they will get in touch with you at the earliest.
Thanks & regards,
Team Razorpay
Hi, I tried to book a train ticket through IRCTC app. Payment has processed through Google pay. Amount is debited from my account but in IRCTC portal it's show payment is pending from bank end.
What I have do? How long it takes to refund my amount..
What I have do? How long it takes to refund my amount..
Razorpay Customer Care's response, Sep 21, 2019
Verified Support
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I don't know what ever happened in your end or happy easy go end or hotel York inn end, I want only my money back because it's completely your fault for delaying acceptance it's not a customer service.
If you all are collaborated each other then it's completely your headache how booking done or not.
I want refund nothing else.
Regards
Stuti
We have updated you over the mail with ticket reference number: 729641, kindly follow the same mail thread for further updates.
Best regards,
Team Razorpay