[Resolved] Razorpay — I'm complaining about the failure of my transaction

[Resolved] Razorpay — I'm complaining about the failure of my transaction

P Preyo from Kolkata, West Bengal

Razorpay — irctc payment failure Dear sir, This is preyoshi saha, i have done my payment of tickets through 'phone pe' app to razorpay irctc rail connect, but i didn't receive my train tickets though it is showing in phone pe app that my transaction is successful. The amount is being debited from my bank account and credited to your bank but not received by the irctc.. I'm mentioning my transaction id over here.. Transaction id : [protected] Please check the issue and and kindly solve my problem.. Either get my tickets booked or refund me back my money in my account.. Thanking you, Yours sincerely Preyoshi saha +1 photos Was this information helpful? No (0) Yes (0)
May 25, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Apr 23, 2018 Razorpay Customer Care's response Hi Preyoshi, We have received your mail with regards to the transaction with transaction id: [protected] and have updated you with the details on the same with the reference number #183023. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread. Thanks and Regards, Team Razorpay
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Comments

Abhishek Prime

from Avinashi, Tamil Nadu

I booked ticket in IRCTC mobile app through UPI id but the money got debited but ticket was not booked, so kindly refund my money ...
My Email I'd : [protected]@gmail.com
My Upi id : [protected]@axisbank

Razorpay Customer Care's response, Apr 25, 2018

Verified Support

Hi Abhishek,

We checked the transaction with UPI reference number '811012947613' and see that it is an unsuccessful transaction. We have sent you the transaction details over a mail with the reference number #184219 . Kindly check and please feel free to write back to us on the same mail thread for any queries.

Thanks and Regards,
Team Razorpay

ggissent82

from Edakkulam, Kerala

Pls check below transaction made through razorpay bhim app for irctc booking.amount has been debited on 16th.not yet refunded to account.irctc status show payment failure.no ticket booked.
Tks
George
[protected]@gmail.com

Razorpay Customer Care's response, Apr 25, 2018

Verified Support

Hi George,

We checked the transaction with UPI reference number '810616396086' and see that a refund has been successfully processed for this txn. We have sent the refund details over a mail with the reference number #183887 . Kindly check and please feel free to write back to us on the same mail thread for any queries.

Thanks and Regards,
Team Razorpay

boplab

from Kokrajhar, Assam

Hi my name is biplab das..i have done two transacion by razorpay to irctc by my ticket was not booked but amount deducted. Here is rhe two transactions id
HDFC99BCC96610342C3BFE7D8B047664AEB and HDF92B0C27B8623406AB0A3119A8ECDE865. Pls refund my amount

Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi,

We checked the transaction and see that refunds have been initiated on 28th April 2018. For further updates drop us a mail on support@razorpay.com

Thanks and Regards,
Team Razorpay