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[Resolved]  Razorpay — unauthorized debit using debit card details

Address:560013

Name - nagaraj k
There was an unauthorized transaction through my debit card of sbi for rs. 3521.00. Dated 31.12.2019
This transaction is not done by me.
Please look into it and refund back the amount immediately.
Txn ref[protected].
I also would bring to your notice that i do not have any account registered with your site untill this transaction was done.
Please resolve at the earliest.
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Dec 31, 2019
Complaint marked as Resolved 
There was call from the below mentioned number. 8726679366 There was no disclosure of the name. They said they are calling from SBI Cards and all my debit card details were available with them. They said it's a confirmation call and rechecked all the details of the card. When the call got disconnected there was a sms of debit confirmation received on my mobile.
Razorpay customer support has been notified about the posted complaint.
Dec 31, 2019
Updated by Nagarj k Dec 31, 2019
There was call from the below mentioned number.
[protected]
There was no disclosure of the name.
They said they are calling from SBI Cards and all my debit card details were available with them.
They said it's a confirmation call and rechecked all the details of the card.
When the call got disconnected there was a sms of debit confirmation received on my mobile.
Please refund the amount.
Dec 31, 2019
Updated by Nagarj k Please look into it and refund back at the earliest.
Verified Support
Jan 01, 2020
Razorpay Customer Care's response Hi Nagaraj,

We have received your request and are currently working on the same. Please do expect an update on the on-going email thread with the ref: 1682803 at the earliest.
Highly appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay
Jan 06, 2020
Updated by Nagarj k Please update the status of my complaint.
Verified Support
Jan 09, 2020
Razorpay Customer Care's response Hi Nagaraj,

Thank you for your time on call. As discussed, kindly revert on the email thread with the ticket reference number: 1682803 with the requested details so that we can assist you with the further course of action.

Thanks and Regards,
Team Razorpay
Complaint comments 
3 Comments

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Comments

As I tried transaction of amount ₹200.42/- to medlife on 17/12/19 for the purchase of medicine but they didn't receive it. The transaction reference number is RSB[protected]GAHRLKLN2. The transition was found incomplete.
Kindly do the needful.
Regards

Reply
Razorpay Customer Care's response, Jan 7, 2020
Verified Support
Hi Kavidha,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay
I have placed order of rs 1287.22 in banggood my order number is 78655522 . I have made the payment through upi payment was done . but I didn't get any response regarding payment . and when I check, it was showing pending for the payment but amount got deducted from my account. I have included a screenshot of payment proof

Reply
Razorpay Customer Care's response, Jan 7, 2020
Verified Support
Hi Sagar,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

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Reply
M rajeswari's reply, Dec 23, 2019
Refund my money because my electricity bill was not updated till now
Razorpay Customer Care's response, Jan 7, 2020
Verified Support
Hi Rajeswari,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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