RBL Bank Complaints & Reviews

Hi,

I have been trying to reach you're bank customer care for god knows how long. I'm a very new customer and it's been a very bad experience for me so far with you're bank and because of this i have decided to close the credit card. Can you please help me in doing it?

My old mobile number is [protected]
New mobile number is [protected]

Card number ends with 8831

Regards,
Manoj k

Hi sir i m rachana jaiswal my contact no is [protected]. I m not get the card bt i get the bill i don't know what the problem... The bill amount is 3583... For the time of application they told me the annul fees of 999 only bt know they charge too much.. Bt i would like to know one thing if a person not received the card u could u charge any amount.. Sir please help me

Please note that i applied for rbl credit card and got reference no : #cc0e86eki. I got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in rbl link showing track your card application. Found the reason as follows. Application reference number #cc8he18j8i, status dear customer, your credit card application has not been declined as it did not meet the policy requirements of rbl bank who called us for credit card and we never gone to rbl for the same. Your executive even confirmed me that it got approved and i will get my card by saturday 16th dec 2017. I called customer care and they are not giving any correct reason one is telling u r card has been approved someone saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court

Regards,
Abhishek jha

First they said i'm getting an offer on taking a loan from them, (Which had too many other issues) they are giving me a free platinum supercard. After i agreed and got the card the next caller told me that first year is free and 2nd is payable.

After i made few purchases i see an additional of rs 600 charged in my account for some cc security charges which i never agreed upon. I tried sending few mails to get a clarification on the charges, but apart from the automated reply you never get any response back from them. I tried calling their customer care which is just an ivr system and does not have any option to check false payments clarifications. Now there is no way you can speak to a live agent and get your queries clarified.

I want to close my cc now and now there is no option to do so and apart from sending monthly bills there is no customer care support for this bank.

As per my advice do not respond or take any of their services. The only time they call is to give the cc and no response once you receive it.

My self kulvinder singh having a credit card from your bank ([protected]) titanium delight 92000 limit and other card of rbl bank through money tap aap ([protected]) titanium 92000 limit. Already mail u guys many time that i'm not able to use my ([protected]) more than 13000. Out of 92000 available limit shows 78900 but not able to use. Last time i'm requesting u that pls resolve it neither i'm not going to pay rest dues of mine which i brought through money tap aap rbl card. Why i'm only facing such problem other hand my friends also using rbl banks credit card and money tap rbl card both cards are running separately. Waiting for ur rply...

Kulvinder
[protected]
Saini. [protected]@gmail.com

I'm using your credit card for the first time. But i didn't get welcome reward points of 2000. Adding to it if i utilize 10000, i will get 1000 extra reward points. But nothing added to my card. Paid 1st bill this month. Please check and do the needful. My card no: [protected]. Email : [protected]@gmail.com. Name: shabbir hussain card type: titanium

Dear sir,
After doing follow up with all grievances lateral of rbl bank no proper reply from them to escalate further this is the mail.

There are three issue:
1. Credit card fee.
2. Charges reversal.
3. Rewards point.

1. Credit card fee:
My existing card which i am using was initially issued by abn amro bank in year 2007 with life time free condition. (No annual charges)

The card business further sold to rbs their also while using the card no difficulty has been faced and no charges has been levied regards for annual charges.

The further business has been sold/taken over by rbl bank since then bank is charging annual charges on request some time they got reversed but again they are charged.

I told bank people that as per my card terms and condition its an lifetime free card they are either unable to understand or willing dont to be get understood.

So kindly look into the matter as per original terms and conditions it should be free. Also arrange reversal done in past.

2. Charges reversal.
I have done two transactions of rs. 20, 000/- each on 05.04.2017.

The statement generated on 17.04.2017 and due date for same was 07.05.2017.

The said transactions were under dispute due to deficiency in services hence request for investigation is made (Usually as per visa/master card agreement bank to do investigation).

The bank people are unable to understand they said its since otp is used while doing transactions hence they cant do anything and charges has been levied.

To avoid further charges i made the payment of rs, 35488/- (Since there are some reversal bank has done so i paid the effective amount of rs. 35488/- instead of rs.40, 000)

There were delay in crediting the amount hence bank has further leived charges here also bank is not reverting/ acting hence got delayed still bank had charged..

In the month of july 2017 after vigorous follow up bank has provided temporary credit disputed amount along with interest.

There after i made some transaction made the exact amount which i had spend.

The merchant has provided the sufficient services for the said disputed amount,

In the month of september 17 bank has revered the temporary credit but no the charges pertinent so same.

I am using card regularly and making on due dates but in last two month when i have checked their is out standing even i making full payment what i have spent.

Going on details of statement it appears that bank has not revered completely charges hence the card is showing overdue.

So kindly look into the matter since as on date there should not be any due towards me.

3. Reward points:

As explained in above point no 2, reward point also got adjusted or expired kindly reinstated eh same.

Request:

I using credit since more than 10 years without any default.

The overdue in credit card deteriorate the cibil score.

For above matter i have sent so many communications (Same available with bank) even i told if delay in reply my account will get charged but one is listing.

It is nice banking with rbl and enjoying the lot looking for early revert,

Me and all my relative getting call from rbl bank and used abused and cheap language. I have to pay them 92000 and i told that i will go to bank and ask them why should you bothering me but they not stop and still whole day they harassed me and my family with very abusing language. I know they are not from bank but they said they are from bank there no are
[protected], [protected], [protected]

Sir,
I received a call on 8.12.2017 at about4.00pm from[protected]saying that my sbi credit card reward points of 9999 will be expired and that their agency will recharge the points in my credit card account.in return i will have to mention the otp which will come to my cellnumber. After receiving the otp i disclosed to them and they said i will receive another otp and mention the number since the old one was not working and keep connected on the line without disconnecting they said that the sbi card is not working and if i have another card to mention that number for enabling credit points transfer. I gave them the rbl card number i found that the balance in my credit account was depleting after two more similar attempts. They said there was some problem in the systemand that everything will be reversed if i provide them another otp. Even after the fifth attempt the balance was reducing and i called as fraud and i will go to complaint with cyber crime if they don't reverse the debits in my credit card. They said that they are trying to reverse and it will be done today. I have lost a sum of rs. 69995.

First they call me to gave a card with free joining fee. After collect all my documents they call me and said sir we gave you the best card we had and the joining fee would be charged by 2000 + gst. When i said i don't want this card they cut mt phone and not listen me. Now i don't want this card which will affect my cibil score later please help me sought out this problem.

Dear sir i had applied for rbl titanium card with ref no: #ccan9os852 2days back i got message from rbl bank that" hi! We regret to inform you that we are unable to approve your credit card application as it does not meet our assessment criteria.
I don't know why declined already ihad both sbi&citi cards with good limit. Already your executive verified all my documents & taken away. I[censored]nnecessary
Card declined it will impact on my cibil score it's directly impacts on my future projections. So kindly contact me & give explaination on declined other wise i'll put complaint on against this... Contact no
[protected]

I have applied for the card with RBL bank application number BFLC[protected] linked with mobile number [protected].

10 days back I have been informed from bank executive that card has been issued and dispatched and within 4 days it will be delivered to me. Till today I have not received the card and when i called to enquire the status of the card on there customer care number. the status brought to my notice that the card has been already delivered to me on 30.Nov 2017.

This was shocking and made me apprehensive about misuse of issued card.
So i requested to register complaint that i haven't received the card and issue a complain number but the executive denied to provide any complain reference number and when i insisted he said i should go to nearest RBL branch to register a complaint. later on i Have made a request if you cannot respond to my query kindly cancel my application for card.
He had issued me ref. no. T285695 and said that the card has been blocked and cancelled on my account.
I like to give feedback this was the worst kind of experience towards credit card queries and unresponsiveness of the bank personals may lead to credit card fraud.

My self kulvinder singh having a credit card from your bank ([protected]) titanium delight 92000 limit and other card of rbl bank through money tap aap ([protected]) titanium 92000 limit. Already mail u guys many time that i'm not able to use my ([protected]) more than 13000. Out of 92000 available limit shows 78900 but not able to use. Last time i'm requesting u that pls resolve it neither i'm not going to pay rest dues of mine which i brought through money tap aap rbl card. Why i'm only facing such problem other hand my friends also using rbl banks credit card and money tap rbl card both cards are running separately. Waiting for ur rply...

Sir,

Subject: credit card fraud transaction.

I have rblbank super credit card on which four fraud transactions happens on 22nd and 23rd november 2017. Details: rs: 11427.60, date: 22/11/2017 (Unbilled transaction, rs: 1035.53 (Dellmont, date:22/11/2017), rs: 50.78, date:22/11/2017 (Unbilled transaction) and rs: 1038.37 (Dellmont, date:[protected]. Please log my complaint and help me out to refund mentioned above debited amount from my super credit card.

Thanks & regards
Anil sharma
Contact: [protected]

Od[protected] against this order id, through flipkart
As per flipkart they have processed the refund of inr rs.280 around 15 days back, but when i called to rbl bank to know about this refund status, as per rbl bank customer care, they do not have any such refund.

I don't know now from where i'll get my refund.

Flipkart customer care asked me to fill this form to get the resolution from rbl bank,

Please help me and process my refund amount of inr 280

Hi, my name is yogesh singh and my a/c no.[protected]
I had neft by rbl mobil banking date 1.12.2017.
But third party not received amount. We had a neft amount 2000.
I had a call your rbl cutomer care no. They tell me complaint no. Cr[protected]. I called three or four time. But not respose your customer,
Kindly check & confirm

Warm regards
Yogesh singh
[protected]

Dear sir and madam,

I hope this is again again intimated you people and rbl bank borivali branch and police station in borivali east as i visited them with the card.

As you and bank and investigation team is claiming card was present in the machine in belgaum union bank atm.

So lets play a fair game and send me the cctv footage o[censored]nion bank atm which is very much available, showing me or my card is used. And if it is not me its used by whom.

Sorry but if this is not getting resolved same will be highlighted to media soon as the attached card details along with my card is definitely not used by the card holders and its used by the frauds to whom your bank and other banks must have shared the details and they have guts to have dummy cards and use it like this.

For a normal cash withdraw transaction person need at least one minute and this person has used 6 cards in 3 minutes.

So its a case of bank negligence and data sharing racket as i am not alone who has faced this and got this kind of reply.

I hade made complaint regarding the same on 6th of november at 2.15 pm after 45 minutes of this incidence as i had spent almost 30 minutes in calling rbl customer care to block my card. I visited the rbl branch at 4 pm and met your staff shown her the card and she made a call to customer care service and convinced me to file dispute online.

I will not pay any amount but will highlight your banks inability in catching the dummy card makers and your back office data sharing mafias.

Attached are the list what i have got from you people which is only a transaction settlement copies.

Dear sir/madam,

I have one rbl bank super card from few months which not used till now.

At time of issuing bank person told me this is free of charges card.

Bank person told me i don’t have to pay any issues or minimum use charges for this card in future.

Now today i got the sms from bank for pay inr 1178.82 for this card.

Why should i pay the charges for credit card which i never used in my life.

I request to you please take the action against this bank.

Awaiting for your support.

Regards

Rajnish
[protected]

Dear sir,
I had open fd with check & saving account on 27/11/17 in chinchwad branch, but till now my account not activated, if the bank not give up one day interest then why the bank neglect customer profit. My account should be opened up to thursday but bank told the day tuesday. I m not interested to open saving account. I m coming for fd who is responsible for above
Please do asap
Regards from
Sayyad parwez ahmad
[protected]

Sir
I am sangeeetha from chennai. I want tamil customer care number otherwise u have to call tamil customer care to my number [protected] regarding credit card.. Before buying credit card i recieved 7, 8 times recieved calls from your tamil customer care. So now i called so many branches and customer care of your bank but they are not villing to help me. At last i called this number [protected] and they took the call but i am very disappointed because they are very mess up to help me. So help me.