RBL Bank Complaints & Reviews

Sir,
I received a call on 8.12.2017 at about4.00pm from[protected]saying that my sbi credit card reward points of 9999 will be expired and that their agency will recharge the points in my credit card account.in return i will have to mention the otp which will come to my cellnumber. After receiving the otp i disclosed to them and they said i will receive another otp and mention the number since the old one was not working and keep connected on the line without disconnecting they said that the sbi card is not working and if i have another card to mention that number for enabling credit points transfer. I gave them the rbl card number i found that the balance in my credit account was depleting after two more similar attempts. They said there was some problem in the systemand that everything will be reversed if i provide them another otp. Even after the fifth attempt the balance was reducing and i called as fraud and i will go to complaint with cyber crime if they don't reverse the debits in my credit card. They said that they are trying to reverse and it will be done today. I have lost a sum of rs. 69995.

First they call me to gave a card with free joining fee. After collect all my documents they call me and said sir we gave you the best card we had and the joining fee would be charged by 2000 + gst. When i said i don't want this card they cut mt phone and not listen me. Now i don't want this card which will affect my cibil score later please help me sought out this problem.

Dear sir i had applied for rbl titanium card with ref no: #ccan9os852 2days back i got message from rbl bank that" hi! We regret to inform you that we are unable to approve your credit card application as it does not meet our assessment criteria.
I don't know why declined already ihad both sbi&citi cards with good limit. Already your executive verified all my documents & taken away. I[censored]nnecessary
Card declined it will impact on my cibil score it's directly impacts on my future projections. So kindly contact me & give explaination on declined other wise i'll put complaint on against this... Contact no
[protected]

I have applied for the card with RBL bank application number BFLC[protected] linked with mobile number [protected].

10 days back I have been informed from bank executive that card has been issued and dispatched and within 4 days it will be delivered to me. Till today I have not received the card and when i called to enquire the status of the card on there customer care number. the status brought to my notice that the card has been already delivered to me on 30.Nov 2017.

This was shocking and made me apprehensive about misuse of issued card.
So i requested to register complaint that i haven't received the card and issue a complain number but the executive denied to provide any complain reference number and when i insisted he said i should go to nearest RBL branch to register a complaint. later on i Have made a request if you cannot respond to my query kindly cancel my application for card.
He had issued me ref. no. T285695 and said that the card has been blocked and cancelled on my account.
I like to give feedback this was the worst kind of experience towards credit card queries and unresponsiveness of the bank personals may lead to credit card fraud.

My self kulvinder singh having a credit card from your bank ([protected]) titanium delight 92000 limit and other card of rbl bank through money tap aap ([protected]) titanium 92000 limit. Already mail u guys many time that i'm not able to use my ([protected]) more than 13000. Out of 92000 available limit shows 78900 but not able to use. Last time i'm requesting u that pls resolve it neither i'm not going to pay rest dues of mine which i brought through money tap aap rbl card. Why i'm only facing such problem other hand my friends also using rbl banks credit card and money tap rbl card both cards are running separately. Waiting for ur rply...

Sir,

Subject: credit card fraud transaction.

I have rblbank super credit card on which four fraud transactions happens on 22nd and 23rd november 2017. Details: rs: 11427.60, date: 22/11/2017 (Unbilled transaction, rs: 1035.53 (Dellmont, date:22/11/2017), rs: 50.78, date:22/11/2017 (Unbilled transaction) and rs: 1038.37 (Dellmont, date:[protected]. Please log my complaint and help me out to refund mentioned above debited amount from my super credit card.

Thanks & regards
Anil sharma
Contact: [protected]

Od[protected] against this order id, through flipkart
As per flipkart they have processed the refund of inr rs.280 around 15 days back, but when i called to rbl bank to know about this refund status, as per rbl bank customer care, they do not have any such refund.

I don't know now from where i'll get my refund.

Flipkart customer care asked me to fill this form to get the resolution from rbl bank,

Please help me and process my refund amount of inr 280

Hi, my name is yogesh singh and my a/c no.[protected]
I had neft by rbl mobil banking date 1.12.2017.
But third party not received amount. We had a neft amount 2000.
I had a call your rbl cutomer care no. They tell me complaint no. Cr[protected]. I called three or four time. But not respose your customer,
Kindly check & confirm

Warm regards
Yogesh singh
[protected]

Dear sir and madam,

I hope this is again again intimated you people and rbl bank borivali branch and police station in borivali east as i visited them with the card.

As you and bank and investigation team is claiming card was present in the machine in belgaum union bank atm.

So lets play a fair game and send me the cctv footage o[censored]nion bank atm which is very much available, showing me or my card is used. And if it is not me its used by whom.

Sorry but if this is not getting resolved same will be highlighted to media soon as the attached card details along with my card is definitely not used by the card holders and its used by the frauds to whom your bank and other banks must have shared the details and they have guts to have dummy cards and use it like this.

For a normal cash withdraw transaction person need at least one minute and this person has used 6 cards in 3 minutes.

So its a case of bank negligence and data sharing racket as i am not alone who has faced this and got this kind of reply.

I hade made complaint regarding the same on 6th of november at 2.15 pm after 45 minutes of this incidence as i had spent almost 30 minutes in calling rbl customer care to block my card. I visited the rbl branch at 4 pm and met your staff shown her the card and she made a call to customer care service and convinced me to file dispute online.

I will not pay any amount but will highlight your banks inability in catching the dummy card makers and your back office data sharing mafias.

Attached are the list what i have got from you people which is only a transaction settlement copies.

Dear sir/madam,

I have one rbl bank super card from few months which not used till now.

At time of issuing bank person told me this is free of charges card.

Bank person told me i don’t have to pay any issues or minimum use charges for this card in future.

Now today i got the sms from bank for pay inr 1178.82 for this card.

Why should i pay the charges for credit card which i never used in my life.

I request to you please take the action against this bank.

Awaiting for your support.

Regards

Rajnish
[protected]

Dear sir,
I had open fd with check & saving account on 27/11/17 in chinchwad branch, but till now my account not activated, if the bank not give up one day interest then why the bank neglect customer profit. My account should be opened up to thursday but bank told the day tuesday. I m not interested to open saving account. I m coming for fd who is responsible for above
Please do asap
Regards from
Sayyad parwez ahmad
[protected]

Sir
I am sangeeetha from chennai. I want tamil customer care number otherwise u have to call tamil customer care to my number [protected] regarding credit card.. Before buying credit card i recieved 7, 8 times recieved calls from your tamil customer care. So now i called so many branches and customer care of your bank but they are not villing to help me. At last i called this number [protected] and they took the call but i am very disappointed because they are very mess up to help me. So help me.

I have a maxima credit card with rbl bank. They called me a asked me to upgrade to icon... I didn't receive the card and they charged 5000 for the card i have not received.. I called there customer service they said i have to pay that and then they will refund. I told them without the card why i will pay.. The representative told it's free for first year... They trick people and cheat them... A stick action should be taken for these local bank... I have paid them always on time but they are not cooperative and consumer service will denied to help me... Now they have blocked my old card and not receive new card...

To
The manager
Rbl bank

Sir,
My name is rvs manoj kumar ihave applied for rbl credit card on 8 november 2017 and i have got verified by ur customer care service till now i dont have any update of my application status so it’ s been a long time so can u plz help me the kind information as it has been approved or not in case it has been approved it will take how many days for the further procedure and the details are mentioned below
Name : rvs manoj kumar
D. O. B. :[protected]
Mob no:[protected]
Ref. No : # ccj7412m9m
Plz do as soon as possible this is my humble request
Thanking you sir,
Yours faithfully
Rvsmanojkumar

Agent of bajaj called me for the card. I told him, is there any charge to get this card. That fellow told me, there is no change for this card. I told him it is ok, i have no issue to take it. He told me all the benefits about the card.

He told me for the following document
Pan card
Adharcard

I filled the form, in the form there was not any joining fee, but after getting this card before activation of card i got a message of 2999+tax in my mobile number. And when i had gone through the book let, i find the 2999 is the joining fee, now this amount is coming to pay.

Sorry, i am not ready to pay this amount. Please closed the card
Let me know in case any concern or quires.
My phone no [protected]

Dear sir/ madam,

This is anandakrishnan. J a/c no[protected] branch-anna nagar
Chennai ifsc-ratn0000187

Above details a/c balance 200 hundred is where gone i dont know final transaction 27/11/17 rs, 300 today rs30 please check and send my a/c statement through my register mail id [protected]@gmail.com and mobile no [protected]

Thanks & regards,

Hi,

I have rbl credit card and have not been getting the statements for around 2 months. I complained and then they started sending me the statements but with the charges levied. I sent a mail to headcard services and they assured me with the reversal if i pay the complete amount. I paid the amount but they did not reverse the charges and saying it can not be happened. I have a written doc (E-mail) from head card services for amount reversal but now they are refusing to reverse.

I had applied for credit card via online and your executive was here to take my document and it's been almost a week and no application status is with me nor query about my application was held i want to know what is the status of my application form my application no. #cci75ia9h1 please do the needful as early as possible.

Kshitiz anand pahan
Ahmedabad
[protected]

RBL Credit Card Cancellation Letter

Date: 17/11/2017
RBL BANK LIMITED
UNIT :306-311 3RD FLOOR
JMD MAGAPOLIS, SOHNA ROAD-48
GURGAON 122018 HARYANA


Subject: New Credit Card account Closing /CLOSING REF-NO 00972782

Respected Sir or Madam:

This is to inform you that I want to close the credit card account that I am holding with your bank at the...

Dear sir,
My name is chaitanya vinnakota, having a credit card of rbl bank, today (24/11/2017) at 22:40 pm i got a message to my registered mobile number showing ("a charge o[censored]sd 40.70 (Around 2629 inr) has been initiated on rbl credit card ending with the card no 8975 at candypens on 24/11/2017 at 10:40 pm ist"). I never did this transaction and i never shared the card details to anyone. At that time i was in home. I dont know where and who did the transaction. After seen this message from my mobile i was shocked and came to know that fraud was happened in online to my card. Immediately i contacted the customer care and i connected to the customer care executive mr. Rohit and request him to block the card immediately. He raised the request and given me some service request numbers
[protected] fraud has happened
[protected] call back from the supervisor
[protected] blocked the card
And he said me to follow the rules and regulations which i never seen. He asked me to go to the nearest police station and take the fir from them.
This is very pity when i ask my fraud amount to be back to the card they are telling me to take the fir from the station. Why should i go to the police station and file the fir for this? Is it my problem? I am using other credit cards from the past year and i never faced these type of fraud transactions.
Very very very very disappointed service from the rbl credit card which i never expected these type of rules and regulations when a customer approach the customer care. I dont know what they are going to do. I dont want to file fir for this... If the deducted amount will not refund to my card i am going to cancel the card. Very worst service i never seen when compare to the other bank credit cards. If they want any information regarding this i will be always with you and them but except filing the fir. Why should i go to police station? Whats wrong with them? Problem is from their end and they need to solve.. Why the customer should suffer with these type of rules and regulations? In this regards i request consumer forum to take the necessary and serious action on the rbl credit card and kindly arrange the new rbl credit card with in 7-10 days with the refund frauded amount from them

Thanks & regards
Chaitanya vinnakota
Mob: [protected]
Allapur, borabanda
Hyderabad - 500018