RBL Bank Complaints & Reviews

I am Pravin kapade from indore, Madhya Pradesh, india.

And recently, i became the new customer and user of rbl supercard (Bajajfinserv card) platinum value plus credit card. I just saw that in my unbilled summary of my credit card account there is rs. 720 of r shield insurance premium which will be billed in my next bill cycle of credit card and i was shocked... I have never agreed to have insurance for such type and even i have said to their customer care executives about do not avail me such insurance policy as i am not interested in such at all. But then also they have implemented such insurance policy on my credit card account.. I am very much disappointed and wish that i have never gone for the rbl supercard at all.. As they are cheating the customers and disrespecting their trust.. I need rs. 720 to get reversed from my credit card unbilled outstanding immediate as i am not going to pay for which, i have never asked for...pls see the image given below.

Seeking your immediate help in this situation with correct response.

Pravin Kapade

Recently, i became the new customer and user of rbl supercard (Bajajfinserv card) platinum value plus credit card. I just saw that in my unbilled summary of my credit card account there is rs. 720 of r shield insurance premium which will be billed in my next bill cycle of credit card and i was shocked... I have never agreed to have insurance for such type and even i have said to their customer care executives about do not avail me such insurance policy as i am not interested in such at all. But then also they have implemented such insurance policy on my credit card account.. I am very much disappointed and wish that i have never gone for the rbl supercard at all.. As they are cheating the customers and disrespecting their trust.. I need rs. 720 to get reversed from my credit card unbilled outstanding immediate as i am not going to pay for which, i have never asked for...

Seeking your immediate help in this situation with correct response.

Pravin Kapade

I received a phone call to confirmed my details and at that time my employment background verification was going on and I provided it thinking it was that.
Then I received an RBL Credit card, having never applied for the card.
I never used the card for even Re1.
Yesterday I got this email with a yearly membership charge of 1000 plus GST. I have attached screenshot of the bill here for reference.
I refuse to pay this 'RANSOM'.

Dear sir we get RBL Bank Super credit card and with out any use the bank send me a bill of amount Rs.2999+GST.the bank said it is your membership fees and insurance premium. while at the time of purchasing credit card they told me it is free for one year and never by any policy through RBL Bank. we got a call regarding insurance but I clearly denied to buy a insurance.we got continuously mail and massage from RBL bank regarding bill. when we get a bill at fist time we contact Super credit card customer care number regarding the bill but they tell me we will contact you later. after that government declared Lock down due to covid-19 and we can not connect to RBL customer care number but we compliant regularly through mail.but bank does not agree to my concern. and he forced to pay the bill.while we does not use a single time of this credit
card.
mo. no [protected]
Credit card No.52xxxxxxxxxx6909

I have completed transaction today by crediting Rs. 20000/- from my SBI account. Money got debited from the account but not featuring in the RBL credit card. My card ending number in 8593 and reference number is SSBI[protected]GAJEVWKZ24.

Kindly check at the earliest and initiate my refund process.

Thanks,

SUchita Naik
[protected]...

Worst moratorium service ever. Why did govt enable the moratorium services. You guys keep nagging a person who has applied to moratorium. Worst people worst bank . Shame on such banks and they owner of the bank. Shame on u guys.

On 15/08/2020 in my credit card 10 fraud transaction happens automatically at 07:46 pmall 10 transaction amount is 3596.11 so total amount is 10*3596.11=35961.1i call rbl 24*7 customer number but executive not available. After that transaction message i got call from rbl excutive i said him i didnt do that transaction. So he only block mycard. I said him about fraud transaction so he says me contact customer care for that issue but customer care excetive not available. It is requested to look into this matter and re-credit amount in my rbl creditcard acoount. I attached 3 screen shot that contain 10 fraud transaction.
My rbl credit card number is: [protected]

During march, i got a call from rbl bank representative in regards to upgrading my credit card ending with 5972. I upgraded to a world plus super card on his recommendation for which joining fees is 4999 + taxes. However, on that call, he promised me i will get a 20% cashback on this fees, which will reflect in my first statement. I was happy, since i liked the card features and was also getting a 20 % cashback on the fees.

But i did not get any cashback in the first time which was generated in april 2020, then i tried to call rbl but due to covid, they were working with limited staff and i could not go through.

Then in july, i called rbl as i saw an incorrect overlimit fee on my card and told the representative about both my issues. He lodged my complaints and i got a reversal for the overlimit fee but the cashback which was promised to me by the rbl rep was declined stating this is a chargeable card.

Then i had to chase rbl many times to no avail. I am also attaching the email photographs which i sent to them on 30th july which includes the complaint numbers as well as explains the pathetic support i have got from them.

I want to file a strict complaint against rbl and file a claim against this mental harrasment.

Iam guravaiah. I have rbl platinum plus super card. On[protected] without my consent r shield insurance premium was activated. Rs 600 amount was deducted from my account. I don't want require any insurance premium. Kindly request you cancel the insurance premium and refund the amount.
Yours sincerely
Guravaiah vemula

I have a rbl bank credit card. and r shield insurance policy. i sent an email requesting that to close both. they are charging 1400 as service charges for credit card and urging me to pay the amout evernthough i sent an email for deactivate both the card and policy. they are not picking and responding my call when i call their customer care

Why moratorium has been provided by rbi? And why you people are not listening to them? See the attached screenshots, there are more than 50 numbers that i have added to the block list. I know there are outstanding on my credit card and i know when is the last date of moratorium and i know when to pay a it. You people cannot call me more than 50 times in a day and cannot force me to make the payment during moratorium people. People are calling...

I was having credit card (Ending 2412) of your bank & was fully paid on[protected] vide reference no. S[protected]-19700 online thru rbl banking site.

I still awaiting of noc letter from the bank & clearance from cibil report.

I hold a rbl credit card. I was not informed about its annual charges of rs.999/- and was charged it. I requested them to clear those charges, but they have not done that. I requested to close the credit card, but kept applying charges on it, which was rs.1800/-. Last month, 13-july-2020, one of their executive called me and negotiated to pay a rs. 948/- and close the card. I agreed and paid the rs.948/-.
In spite of paying their mentioned amount, i still get mails and calls from their executives regarding the pending amount.
I have written to them on 17-jul-202, to resolve this issue and close the credit card, but nobody has responded.

I was offered a discount of rs 15000 to a total of rs 36000. On payment today i was not given any discount nor mr. Madom golani, mr. A. Jaiswal, mr. Arjun agreed about the discount mentioned. Pl. Help to clear mh due with full and final settlement.

Adhiraj singh deo
[protected]

Hi team,

I received 665+ calls in 10 days inspite of applying for moratorium. Further to it, i received a call from rbl collections ([protected]) on 05th august 2020. Representative named - janhvi sharma was calling for credit card amount. When i told her that i have applied for moratorium, she did not entertain and started asking for money. Further allegations like "aukaat nahi hai to use kyu karte ho" were used. When i told her that i have applied for moratorium and will pay in the month of september, she started abusing. She also cursed me that my daughter should die and my wife should die. Due to this incident i am feeling very weak and not able to concentrate on anything, such kind of harassment is not acceptable and seek compensation for the same.

Please note that i applied for rbl credit card and got reference no : #cc9h7as9h6. I got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in rbl link showing track your card application. Found the reason as follows. Application reference number #cc9h7as9h6 status dear customer, your credit card application has not been declined as it did not meet the policy requirements of rbl bank who called us for credit card and we never gone to rbl for the same. Naresh, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi//100 bod. Fsd. Bc.23/24.01.011/2008-09 dated. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got auto loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my self respect which got effected and i am made up my mind for filing legal case against rbl. I never had any liabilities from any bank in the past. Please provide reason or else i will file case in court. Please suggest me what is next process. And where exactly my application got declined. Hoping positive response.
Regards
Nishant jha
[protected]
[protected]@gmail.com

I had been gifted a prepaid rupay card of your bank by a well wishers, but to my surprise there was no secret pin inside the envelope, which wa completely intact
So i request you to provide me with a new pin and oblige me thanking you
Yours truly
Bimlesh kumar
Mob no [protected]

Hi i am sathiyanathan narayanan and i use rbl bank super credit card. I not buy any insurance on my card but r shield insurance is activate on my card and the premium of 12000 thousand rupees this insurance is deduct my card without my consent. I don't want any insurance please and humble request cancel the insurance and refund my amount. I am very thankful to you.
Name - sathiyanathan narayanan
Mobile - [protected]
Mail id - [protected]@gmail.com
Card name - super card
Thank you

I didn't activate any insurance. But today morning they deducted 720 from my card. I don't want to continue this insurance. Kindly cancel that insurance policy and refund the amount. Otherwise it leads the situation to cancel the credit card. Kindly do the needful.

Name: martin jerome i
Mobile: [protected]

With out my concern add insurence so please cancelled insurence anna add my money to credit card