Red Bus Complaints & Reviews

I travelled from Jaipur to Indore on 14th July, 2021 with a AC Bus from Ansari Travels Bus Booking Ticket ID: 86T 7TKSZ
PNR:[protected]. However due to poor condition of the bus, the bus stopped midnight at 3pm on a highway near jalawar. Therefore on refusal of the bus agency to arrange an alternative travel by had to travel from auto to Jalawar bus stand. Then arrange a sharing can to ujjain. Then took a bus to Indore. And then an auto to vijay nagar Indore which was final stop of bus. With this extra travel had to spend around Rs 1200 above the ticket. Since I was shifting to Indore for new job had 4bags as luggage and non arrangement of
alternative transport by bus agency had to face a lot of trubble and inconvience . Complaint the same to redbus and they said they will refund only half the ticket price and ignored the extra cost beard by me and no compensation was paid for the inconvenience and trubble had to face because of poor bus condition. It's a complete harrasement of consumer and no liabity of the bus service provider and redbus. Request for refund of full ticket sum and extra cost beard by me. Also request for compensation for trouble suffered because of negligence of the bus operator and non arrangement of alternative. Really disappointed. Booked a AC sleeper bus for comfortable journey and reschedule my destination around 4pm instead of morning 9am.Strict action should be taken against such service providers and redbud.

Dear I would like to say this, I was booked ticket from Coimbatore to Chennai today, some passenger are allowed to smoking inside the bus and they are already had drink also. I feel uncomfortable to travel with tippusultan bus, this message I'm sending from inside the bus (1.05 am)

I am not happy with service what we got from suguma and red bus. While booking no one informed that bus will not go to mudalagi and at the time booking.. When gokak stop arrived. Bus conductor was told passenger that this is the last stop. This ridiculous and how aged people will go from there. I agree if all other buses are not going with some emergency but all other vehicles are going .

This has caused the pain and mental pressure and I have to book taxi from Gokak to Mudalagi .. I demand refund of fare and tax charges.. As this is complete irresponsibility or both service providers. Also, no one talking when I called customer service. Simply they were passing numbers to one another.
jiyu

Recently i have booked a bus through redbus portal and at the end of the time the bus been cancelled due to some issues with the travel agency. I haven't received the payment even after 1 week and in the site its showing payment failed status.please help.

All - Have booked ticket through Red bus from Chennai to Salem (Tamil Nadu) and payment got debited but ticket not booked. I went to help option and raised my concern where the auto responses came stating Red bus have not received the payment and the payment get reflect back in 7 days. So, tried booking another ticket and got the confirmation immediately after 5mins got confirmation for the 1st ticket as well (Means I don't get refund). I lodged the compliant in customer where they can cancel the ticket and send the refund to card and cancellation charges to my Red bus wallet which has validity for months (230 rupees). I can use 10% of the ticket cost from the wallet say 600 rs ticket 60 rs can be used and asking me to 4 trips in next 90 days. Only Middle and lower class ppl try for bus routing and see how they r responding us. We earn by putting lot of efforts and they earn simply sitting at AC rooms telling tech error.

Is there any issue from my end? Don't believe or use their auto responding help option and proceed. Thanks.

We were supposed to be picked up from Ambala flyover (to Kasol camp) at 11pm. We paid about 3100rs for 3 tickets. The first driver was an hour late so we called him and asked him for his location. The driver asked us to meet at Sahara road which is about 2 km far from the actual pick up point. We told him we can't walk that far with our luggage and told him to pick us from the actual pick up point. He got mad and started yelling saying he can't pick us from there then hung up. I called the bus cordinator and told him what happened. After waiting for few more minutes, we called the customer care and got another drivers number because the first one left us hanging. The second driver told us he is having dinner and will be there in another hour or so; keep in mind we have been waiting for an hour an half already. This is a area close to the railway station and seems very scatchy. We are stuck in middle of nowhere and still not sure when our bus will arrive. This whole experience has been nothing but a disaster. Everyone except the customer care on toll free number has been realy rude and unprofessional. I would never recemond their service to anyone.
Keep in mind we are not from here. We have no family or friends here.

Redbus complain number : 16269140

Bellow are the information regarding our booking.
Ticket ID : 86AUE5ED
PNR : TS[protected]RYUC150427
Seat number : 14, 15 & 16
First driver's bus number : 8199(that's all they sent)
First driver's phone number : [protected]
Second driver's bus number : 8225 (again that's all they sent)
Second driver's number : [protected]

In redbus app or website thare is no option for change bording point only show option to change date...

I booked my ticket on 8th June from Farrukhabad to Etah in U.P.
Unfortunately they given me ticket on that time at which no janrath bus is running. Now they are not ready to refund my amount because they are dependent on operator and the operation is telling lie.
What I need to to now?
Hide full review →

I booked ticket to hyderabad from hosur. Its always the direct bus and nonstop but the bus stopped at the bangalore border and exchanging passengers. Orange travels not flowing the covid rules. When we have shifted and entered the bus, the bus is fully messed. Not sanatized, bedsheets were lying here and there, plastic covers were on the path. My only concern is orange travels never informed that there will be change in bus and bus is not sanatized. I need to raise this issue because of all our health. I need revert on this.

RedBus mTicket
Route: Hyderabad to Bangalore
PNR: TS[protected]VGNN/SKT794253/SKT -171A
Trip Code: 38

Regarding this tkt

redBus Ticket - TQ8M30116378
PNR no: 86M9H3M5

The bus was stopped due to some technical issue from 4:00 àm at morning till 9:30 am we waited for the bus to get repaired but it was invain.

Luckily I got lift to another bus going to delhi with a charge of rs 300/-

As per red bus policy i am eligible for refund so kindly look into this matter as soon as possible and do the action required

I booked ticket vja to hyd at 12 am midnight but bus is delayed 2 hours if driver ping me we if bus was late we cancelled our tickets

I have always been traveling by booking tickets with Red bus. Yesterday I booked Bharathi tourist bus from Mangaluru to Belagavi. The bus faced some technical problem and we six passanger were put in Ganesh travels route no 4 at Honnavar. As i was the last to board the bus, I didn't get any seat nor sleeper. The bus conductor/cleaner gave me a stool to sit on. I refused and said I'll take another bus. Then this cleaner from Ganesh travels almo to dragged me out of the bus holding my hand bag etc. He was ready to even bash me, but the driver and conductor of Bharathi tourist stopped them and put me in another travels. They also paid 400 rs for my trip. These two are my proof for the above. I request strict action on the driver and cleaner of Ganesh travels route no 4 moving to Mangalore on 23 July 21. Please reply or I may have to approach higher HQ.

I have always been traveling by booking tickets with Red bus. Yesterday I booked Bharathi tourist bus from Mangaluru to Belagavi. The bus faced some technical problem and we six passanger were put in Ganesh travels route no 4 at Honnavar. As i was the last to board the bus, I didn't get any seat nor sleeper. The bus conductor/cleaner gave me a stool to sit on. I refused and said I'll take another bus. Then this cleaner from Ganesh travels almo to dragged me out of the bus holding my hand bag etc. He was ready to even bash me, but the driver and conductor of Bharathi tourist stopped them and put me in another travels. They also paid 400 rs for my trip. These two are my proof for the above. I request strict action on the driver and cleaner of Ganesh travels route no 4 moving to Mangalore on 23 July 21. Please reply or I may have to approach higher HQ.

On Sat, Jul 24, 2021, 9:34 AM Support redBus wrote:

Help us make travel safer
Hey Richard F Fernandes,
Answer Few Questions about your Mangaluru - Belagavi trip and win upto ₹20.
START NOW

Travel Safe with redBus

[protected] Forwarded message[protected]
From: Richard Fernandes
Date: Sat, Jul 24, 2021, 9:51 AM
Subject: Re: Help us make bus travel safer for everyone
To: Support redBus

I have always been traveling by booking tickets with Red bus. Yesterday I booked Bharathi tourist bus from Mangaluru to Belagavi. The bus faced some technical problem and we six passanger were put in Ganesh travels route no 4 at Honnavar. As i was the last to board the bus, I didn't get any seat nor sleeper. The bus conductor/cleaner gave me a stool to sit on. I refused and said I'll take another bus. Then this cleaner from Ganesh travels almo to dragged me out of the bus holding my hand bag etc. He was ready to even bash me, but the driver and conductor of Bharathi tourist stopped them and put me in another travels. They also paid 400 rs for my trip. These two are my proof for the above. I request strict action on the driver and cleaner of Ganesh travels route no 4 moving to Mangalore on 23 July 21. Please reply or I may have to approach higher HQ.

Hello Redbus Team/Officer,

Yesterday, we booked ticket from the redbus site and money has been deducted from our account but bus also cancelled.

Below are ticket details:
redBus mTicket
Route: Chilakaluripet to Bangalore
Ticket No: TQ8K91064515
Primary Passenger: Godadevi Vasireddy 36, FEMALE
PNR: 86SASYPE
Trip Code: 141276
Travels: JTS Muthalib Travels
Departure: 09:00 PM Jul 22, 2021
Seat Numbers: L1
Boarding point: Chilakaluripet
Address: Chilakaluripet
Boarding point contact: [protected], [protected]
JTS Muthalib Travels Customer Care: -
Check your ticket : https://s.redbus.com/xfgm2tz
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

I booked ticket for 25 July from srikakulam to Hyderabad, I paid 1479/- but ticket is not issued.

Sir. Bus was cancelled by the operator. Even this bus remains cancel always. I cancelled my ticket as it was known to me that bus is temporarily not operating on the route. My 400 also charged for cancellation my me. Please remove this bus from you system. I traveled by another bus on 19 Jul. Disgusting. They are taking the booking but in absence for sufficient passenger, they cancelling their bus everyday. You can check form reliable sources that whether bus is running or not.

Dear redbus
I booked a ticket from Guntur to Kadapa in redbus in APSRTC
When I was booking the ticket the bus occupancy restricted to 50percent only. But when I entered into the bus bus is fully 100 percent occupied and bus conductor has given me reckless answer when I asked why u loaded with 100 occupancy passenger. When the bus was running with 100 percent occupancy why you people showing in online only 50 occupancy and remaining 50 percent seats are blocked. I need an explanation and I need refund of my money because I'didnt sleep properly
No covid protocols are following in the bus.
If I didn't get any response I will file a case in consumer court on redbus and APSRTC

I have booked a ticket on 16th july 2021 from guwahati to tinsukia for 18th july 2021, 8:30 pm..but due to latest covid guidelines i came to know that no interdistrict buses are moving so i have cancelled my ticket online of red bus within two hours of booking since then the amount has not been refunded and i m very much upset about this.

I had booked ticket TQ8E41871273 for my wife to travel in night from Navsari to Pune. Bus was of Shrinath travels sleeper coach. Bus was expected to reach boarding point at bypass around 11.30pm and was expected to leave at 11.50pm. My wife was there from 11.20pm till 00.30am in the night. Neither the bus came nor she got any call from driver and also the contact numbers given on the ticket also didn't work (no response). As per location tracking the bus went through some other route only.
Now i am also not able to cancel the ticket and claim refund as cancellation online is not possible after journey date/time. Also we had to re-schedule our journey due to this. Overall it was a pathetic experience.