Red Bus Complaints & Reviews

Redbus did not mention in any terms and conditions that the rescheduled ticket can not be cancelled but when I tried to cancel a rescheduled ticket, they are showing the messages like rescheduled tickets can not cancelled.

We book the 2 bus ticket from Gudur to bangalore on VRL 8:15 PM bus, We reached boarding point at 7:30 PM and VRL Bus operator is saying that we haven't booked the ticket. when we call the Red Bus Customer care they took the issue and disconnected the call twice with out solution and we were waiting for response from red bus and VRL operators.

At last movement at 8:14 PM red bus is sending a message stating we have canceled the ticket and the amount will be refunded with in 4 - 5 working days.

Please don't use red bus app to book the bus ticket. they are cheating the people by selling fake bus tickets.

I have booked my ticket in SRT tours and travels. But when i booked my ticket the bus operator number i got was incurrect. I'm trying to do contact to the bus operators but I'm not able to do that. The bus timing in my ticket is at 5:30 'o' clicke its been 5:11 but yet i haven't got any call from bus operator.

When I made the payment of Rs. 600 in respect of the bookings for bus from Pune to Mumbai my money got deducted but ticket was not booked at that time. Even I got a message saying that your payment was not received and hence ticket was not booked and also if money is deducted it will be refunded to you in 5-6 days. So i booked another bus from private agent. When I was in bus I got a call from the bus operator - Ganesh Sonavane, that you are marked as absent for this travel. Actually the ticket didnt got booked . I want my refund from redbus of Rs. 600

I Shrikant S Mudliar Booked My ticked for Pune to Hyderabad for 2nd July 2021
Bus time : 8.40 PM from Dapodi.

PNR No.: TS[protected]HGTI/15660/Sai Lucky.01

Ticket No. TQ7W59763569

i GOT MESSAGE FROM OPERATOR THAT DUE TO BRAKEDOWN TRIP IS CANCELLED.

I don't have update about my refund.

trying to contact redbus cust care pune/mumbai but no responce.

Please check and update about refund.

I have booked a ticket from Ongole to bangalore for July 1st ; boarding time : 930 PM . But traveller is medically ill and could not travel & tried to cancel at 330 PM IST .
Both app and website did not allow to cancel . When tried calling customer care ; it took 15 min to connect and they said ticket can be cancelled only upto 330 PM IST.

Redbus if they cant help customers for 15 min delay on the policy.
her bus has not yet started / upfront info was given for not travelling also.
Atleast there should be way for partial refund .

So, wherever possible i would rate zero customer statisfaction & would suggest even friends not to take redbus. in for any travl plans.

No forum availale to complain against redbus for resolutions also

Today I am booked 3 tickets with Sharma Travels.
This bus service very bad.
Bedshits are wet and dirty smell in the bus.
There is no cleaness in the bus.
Bus staff also worst.
Bus service provider is playing with customers health.

I have book volvo bus through but bus arrive very late we have lost our valueable time our bus no. is Gj 18 Az 8221

I had done booking on16/6/21 from Aurangabad to Wardha for rupees 2016/travel date 19/6/21 through you but not received tickets for this.

So on17/6/21 I did another booking from Aurangabad to Wardha on17/6/21 for that I paid another 1996 rupees and received tickets for this booking. Travel date 19/6/21

So I want my money back rupees 2016 for which I didn't received any tickets .
Please see in this matter at earliest.

Dr Vijay Solanke
[protected]

I booked a ticket from Delhi to Kanpur of 515 rupees but they provide wrong number though which my bus was missed and the money was debited from account

Tran :A21061622550338125022118
From icic bank account Rs 2016/
Ticket not issued for this.kindly revert back my amount INR 2016 immediately

Yesterday I did booking through phonepe from Aurangabad to Wardha RB travels.date 19/6/21for seat no L8, 9
Phone no. given [protected]

email: [protected]@gmail.com

Tran :A21061622550338125022118
From icic bank account Rs 2016/
Ticket not issued for this.kindly revert back my amount INR 2016 immediately

Really poor bus quality of a bus...
Like - Dirty seats, ac is not working properly, charging switches are broken, , , bad service of this bus...

And

When I asked them, about it...

They said me everything is fyn...
Lieng with the passengers, , , ,

Rude language are using...

I have confirmed prepaid ticket from red bus from Jodhpur to Chandigarh for 17 June 2021 but this morning received the call from bus operator that they are cancelling ticket because bus will not travel on that date . I mean what is this I have taken tickets from my place Jaisalmer to jodhpur then from their Jodhphr to Chandigarh and I have confirmed booking of hotels also thus now at last moment this cancellation cost me more .
Rediculous behaviour. I need my refund with compensation of my hotel booking cancellation that I have done in chandigarh

This is regarding our volvo booking from manali to delhi through the Reo india travels private limited, ticket number TQ7C[protected], date of journey 15 Jun 2021 at 17:45 Pm (2 passengers, Sheuli Biswas and Himanshu Deora) .This booking has been specifically made for a Volvo, however when we reached the private manali bus stand we were informed that we will be dropped to nearby border which is around half an hour from where our further journey to delhi in volvo will start .Based on such assurance we boarded the traveler from manali .After travelling for almost 2 hours, we hve not reached a point where we were told to board the Volvo and the the driver of the traveller Tempo is saying that the traveller will drop the passengers to chandigarh and from Chandigarh the Volvo journey to delhi will start which was absolutely shocking to us and the remaining passengers boarded .Given this information we connected to the coordinator ([protected]) and surprisingly he started misbehaving over phone and using inappropriate and abusing language he said he is not responsible to take this complaint and he also mentioned that it is the fault of red bus that the said information is not updated on their portal hence red bus is to be held responsible not Reo travels .

Given the above we are left cheated by red bus and Reo travels as well .Hence it is our right to get the amount of 3173.70, along with the damages for our harrasment and inconvenience to be refunded within 24 hours failing which we will be constrained to file compliant with the appropriate govt authority and approach the court of law.

Thank you
Adv Himanshu deora

[protected]

Sir, I was booked ticket from proddatur to Hyderabad, ticket number TQ[protected], on that day bus was cancelled by operator, but red bus not given single message against bus was cancelled, and asking how was journey in next morning,
Sir please refund my money to my account

When i booked ticket from Gurgaon to Jaipur it was showing so much facility like CCTV camera, Water Bottle will be provided, charging point, Wifi, etc. And when i complained Red bus about this Red bus executive said Wifi not available due to technical fault, charging point was there(but passengers are blind), CCTV camera they don't know, and water bottle bwcause of COVID they don't provide (they are adhering only this protocol but not others like no mask on Conductor face, driver and some passengers and no temperature check as its not mandatory for every operator) and once you do 1hr. Argument with they said we can take feedback and you have enough time to waste then after one more hour they will say we will provide 50/- from there side (they thinks public or passengers arw beggars).

RedBus mTicket
Route: Lucknow to Ludhiana
Ticket No: TQ[protected]
Primary Passenger: manoj kumar pandey 45, MALE
PNR: TS[protected]HCYI/16732/Lucknow to Ludhiana
Trip Code: 27
Travels: Alpha Tour And Travels
Departure: 08:10 PM Jun 7, 2021
Seat Numbers: 24
Boarding point: Lucknow
Address: nahariya chowk Lucknow
Boarding point contact: [protected] [protected]
Alpha Tour And Travels Customer Care: [protected]
Check your ticket : https://s.redbus.com/3nax4m0
This trip is insured with icici
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75
Koi bhi bus nhi hai aur na hi kisi bhi number pr phone lg rha hai please mere 3170 rs vapas kiya jay

Dear Sir
Bus Cancel amount Not refund

PNR No 35257
Mobile No [protected]
Jurrany Date 02.06.21

Dear sir,

I was booked ticket form redbus on date[protected] for techical reason amount was deducted from my bank account but ticket not booked.
I'am taking daily follow up from fed bus customer care but no reply form there side.
So i request your please refund my ticket amount rs 2100 otherwise i will bound for take legal action.
booking no. [protected] & transaction no S55715615 ePAY/To:IBIBO WEB PVT LTD/[protected]/UDRTOMUM NSR - 2100/-

communication no [protected]