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Red Bus Complaints & Reviews

3.3
Updated: Dec 16, 2025
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P
Priti Rani Roy
May 1, 2021
Resolved
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I rescheduled my booking since bus operator told us that on 1st May, they will surely cancel the bus and he told us that we will get the refund automatically. But we didn't get the refund 😑 plus Bus is also going today 😑.The bus Operator is so liar and let me give his Contact number [protected] plus your customer service is so bad, when we contact the customer service they didn't even help us. It's my request you to contact me for my refund issue 😑😑😑😑😑😑
Aug 9, 2021
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
May 02, 2021
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We tried reaching you on [protected] and we got information from the customer that they have not raised any complaint regarding the issue.

We request you to share the concern in details along with your ticket ID to [protected]@redbus.in and we'll look into it.

Thank you for contacting us.
Team redBus!
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    U
    urjacsc
    Apr 29, 2021
    Resolved
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    Resolved

    Address: OLD SANGVI, PUNE 411027

    I was booked ticket for lady FOR DATED - 10th April 2021

    passenger name - Lalitabai Rathod, Trip ID: TQ[protected]

    PNR No: TS[protected]LEBS/12426/SAI LUCKY .2

    the bus was cancelled by operator - SAI LUCKY TOURS AND TRAVELS
    on same date, but ticket amount still not refunded by operator, please pay attention and revert back amount to my account.

    pls contact me for more details - [protected]/[protected]
    mail id - [protected]@rediffmail.com
    SANDEEP CHAVAN
    PUNE. 411027
    Aug 7, 2021
    Complaint marked as Resolved 
    Red Bus customer support has been notified about the posted complaint.
    Hi,

    Greetings from redBus!

    We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can fetch the details to have a check and share an update.

    Thank you for choosing redBus.

    With regards,
    Team redBus
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      urjacsc
      Apr 29, 2021
      Resolved
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      Resolved

      Address: PUNE MAHARASHTRA

      I was booked ticket for lady FOR DATED - 10th April 2021

      passenger name - Lalitabai Rathod, Trip ID: TQ[protected]

      PNR No: TS[protected]LEBS/12426/SAI LUCKY .2

      the bus was cancelled by operator - SAI LUCKY TOURS AND TRAVELS
      on same date, but ticket amount still not refunded by operator, please pay attention and revert back amount to my account.

      pls contact me for more details - [protected]
      mail id - [protected]@rediffmail.com
      SANDEEP CHAVAN
      PUNE. 411027
      Aug 7, 2021
      Complaint marked as Resolved 
      Red Bus customer support has been notified about the posted complaint.
      Hi,

      Greetings from redBus!

      We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can fetch the details to have a check and share an update.

      Thank you for choosing redBus.

      With regards,
      Team redBus
      Hi,

      Greetings from redBus!

      We tried to connect with you multiple times on the registered number but with no luck. We have shared all the details via email to your registered email address.

      Request you to check the same

      Thank you,

      Team redBus!

      Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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        B
        Burhanuddin Nasikwala
        Apr 29, 2021
        Resolved
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        Resolved

        Address: Dwarka Circle nasik Maharashtra

        RedBus mTicket
        Route: Surat to Nashik
        Ticket No: TQ5T10945906
        Primary Passenger: Nashik 40, FEMALE
        PNR:[protected]
        Trip Code: 85208
        Travels: B R Travels
        Departure: 09:30 AM Apr 28, 2021
        Seat Numbers: S30
        Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
        Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
        Boarding point contact: [protected], [protected]
        B R Travels Customer Care: -
        Check your ticket : https://s.redbus.com/zixyucp
        redBus Support: https://www.redbus.in/info/redcare
        Please Note: It is mandatory to follow the travel guidelines of your source and
        destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

        Journey was not completed
        Single ladies was traveling alone
        Single ladies was drop by bus driver somewhere alone on dhule highway without any help
        So we request to companciate and refund ticket money
        Aug 6, 2021
        Complaint marked as Resolved 
        Red Bus customer support has been notified about the posted complaint.
        Apr 29, 2021
        Updated by Burhanuddin Nasikwala
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        B
        Burhanuddin Nasikwala
        Apr 29, 2021
        Mark as Resolved

        RedBus mTicket
        Route: Surat to Nashik
        Ticket No: TQ5T10945906
        Primary Passenger: Nashik 40, FEMALE
        PNR:[protected]
        Trip Code: 85208
        Travels: B R Travels
        Departure: 09:30 AM Apr 28, 2021
        Seat Numbers: S30
        Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
        Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
        Boarding point contact: [protected], [protected]
        B R Travels Customer Care: -
        Check your ticket : https://s.redbus.com/zixyucp
        redBus Support: https://www.redbus.in/info/redcare
        Please Note: It is mandatory to follow the travel guidelines of your source and
        destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

        Journey was not completed
        Single ladies was traveling alone
        Single ladies was drop by bus driver somewhere alone on dhule highway without any help
        So we request to companciate and refund ticket money
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        View all 2898 Red Bus Reviews
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        Verified Support
        May 01, 2021
        Red Bus Customer Care's response
        Hi Burhanuddin,

        Greetings from redBus! 

        Thank you for reaching out to us regarding the issue faced with your ticket number TQ5T10945906.

        I understand that the poor experience during your journey would have caused an inconvenience to you, and we are truly sorry.  

        We would like to inform you that this is a duplicate case and we are closing it. Please be rest assured, your active complaint number is Docket Number -  c2864400 and it has been escalated to the concerned team.

        We will get in touch with you at the earliest with the resolution.

        Regards,  
        Team redBus. 

        Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same. 
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          B
          Burhanuddin Nasikwala
          Apr 29, 2021
          Resolved
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          Resolved

          Address: Dwarka Circle Maharashtra

          We had booked bus ticket online via Red bus site
          Journey was scheduled for surat to nasik city
          A single ladies was traveling from surat to nasik
          Bus operators did not reach the destination nasik and left the single ladies helpless on road near dhule highway
          So we request to take appropriate actions on Red bus and the bus travel agency B R travels
          We need to get companciate for it
          Tickets details are as follows
          redBus mTicket
          Route: Surat to Nashik
          Ticket No: TQ5T10945906
          Primary Passenger: Nashik 40, FEMALE
          PNR:[protected]
          Trip Code: 85208
          Travels: B R Travels
          Departure: 09:30 AM Apr 28, 2021
          Seat Numbers: S30
          Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
          Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
          Boarding point contact: [protected], [protected]
          B R Travels Customer Care: -
          Check your ticket : https://s.redbus.com/zixyucp
          redBus Support: https://www.redbus.in/info/redcare
          Please Note: It is mandatory to follow the travel guidelines of your source and
          destination state for travel. View Guidelines: https://s.redbus.com/udwdp75
          Aug 12, 2021
          Complaint marked as Resolved 
          Red Bus customer support has been notified about the posted complaint.
          Verified Support
          May 03, 2021
          Red Bus Customer Care's response
          Hi Nashik,

          Thank you for reaching out to us regarding the overcrowded bus for your ticket number TQ5T10945906.  

          As discussed on the call, we apologise for the inconvenience caused. We will share the feedback with the operator about this issue. The operator has agreed to process a full refund as a token of apology.

          Your refund has been initiated from our end on 3rd May 2021 to your source account used for this transaction.

          PO No. :[protected]

          Refunded Amount: Rs. 945/-

          Basis the policy of your bank, the amount should reflect in your account within 5 to 7 business days.

          For any other questions please write to us at https://m.redbus.in/help

          I hope I have been able to help you.

          Take Care,
          redBuddy
          Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same. 
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            B
            Burhanuddin Nasikwala
            Apr 29, 2021
            Resolved
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            Resolved

            Address: Dwarka Circle nashik Maharashtra

            We had booked a single ticket from surat to nasik.
            A single ladies was traveling.
            Bus did took the passenger to the he destination nasik and left the single passenger on road near dhule without any help
            So we need to return our confirm bus ticket money and took proper action on the bus company.
            Tickets details as follows
            redBus mTicket
            Route: Surat to Nashik
            Ticket No: TQ5T10945906
            Primary Passenger: Nashik 40, FEMALE
            PNR:[protected]
            Trip Code: 85208
            Travels: B R Travels
            Departure: 09:30 AM Apr 28, 2021
            Seat Numbers: S30
            Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
            Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
            Boarding point contact: [protected], [protected]
            B R Travels Customer Care: -
            Check your ticket : https://s.redbus.com/zixyucp
            redBus Support: https://www.redbus.in/info/redcare
            Please Note: It is mandatory to follow the travel guidelines of your source and
            destination state for travel. View Guidelines: https://s.redbus.com/udwdp75
            Aug 12, 2021
            Complaint marked as Resolved 
            Red Bus customer support has been notified about the posted complaint.
            Verified Support
            May 01, 2021
            Red Bus Customer Care's response
            Hi Burhanuddin,

            Greetings from redBus!

            Thank you for reaching out to us regarding the issue faced with your ticket number TQ5T10945906.

            I understand that the poor experience during your journey would have caused an inconvenience to you, and we are truly sorry.

            We would like to inform you that this is a duplicate case and we are closing it. Please be rest assured, your active complaint number is Docket Number - c2864400 and it has been escalated to the concerned team.

            We will get in touch with you at the earliest with the resolution.

            Regards,
            Team redBus.

            Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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              H
              Hari Haran Subramanian
              Apr 26, 2021
              Resolved
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              Resolved

              Address: 112/102 Ramasamy Raja Nagar K R Nagar post Rajapalayam

              For the cancelled ticket vide ref tq4g36879940 i have not received refund .
              Aug 7, 2021
              Complaint marked as Resolved 
              Red Bus customer support has been notified about the posted complaint.
              Hi,

              Greetings from redBus!

              We apologize for the inconvenience caused. We are working on the concern raised and will share an update at the earliest.

              Thank you for choosing redBus.

              With regards,
              Team redBus
              Hi Chandra Sekar,

              Thank you for reaching out to us regarding the refund status for your ticket no. TQ4G36879940.

              I understand that this experience may be causing an inconvenience to you, and I am truly sorry.
              Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 19th March 2021 to the mode of payment used by you for this transaction.

              As discussed on the call, your refund has been initiated from our end on 19th March 2021 to the mode of payment used by you for this transaction.

              PO No. :[protected]

              Refunded Amount: Rs. 581.10/-

              ARN or Refund Reference no.:[protected]

              Basis the policy of your bank, the amount should have reflected in your account by now. Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above.

              We have shared the details via email as well. Please refer to the same.

              Have a great day!

              Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

              Thanks and regards,
              Team redBus
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                S
                Sreenivasan parasu
                from Taliparamba, Kerala
                Apr 25, 2021
                Resolved
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                Resolved

                Hii sir.
                I have one ticket booked for my cusin. From banglore to palakkad. At the time of payment the amount will be debited from my account but the payment has been failed. I am trying several times to contact redbus cutomercare and grievanceofficer but not get any response. I need refund my amount.
                +2 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Red Bus customer support has been notified about the posted complaint.
                Hi,

                Greetings from redBus!

                We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can fetch the details to have a check and share an update.

                Thank you for choosing redBus.

                With regards,
                Team redBus
                Sreenivasan parasu's [Complaint's author] reply, Apr 28, 2021
                Thank you . I am satisfied for your customer service. I got refund amt.
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                  S
                  Saaaaaa
                  Apr 25, 2021
                  Resolved
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                  Resolved

                  Hello sir/madam.I booked my ticket 23.22021 from the destination tirunelveli to vellore on (25.2.2021) through the redbus.They received my payment but they can't confirmed my ticket. Also they mentioned refund has been initiated in to my wallet account within 5-7 bank working days. Already 2 months gone.. still the payment was not received in to wallet / bank account. I'm so disappointed. I need my amount back rupees.650 immediately. Please try to respond my words.
                  +1 photos
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Red Bus customer support has been notified about the posted complaint.
                  Apr 25, 2021
                  Updated by Saaaaaa
                  I need a refund immediately. I was waiting more than 2 months to receive my payment.
                  Verified Support
                  Apr 28, 2021
                  Red Bus Customer Care's response
                  Hi,

                  Greetings from redBus!

                  We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can have a check and share an update.

                  Thank you for choosing redBus.

                  With regards,
                  Team redBus
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                    Y
                    Yogesh yadav0988
                    Apr 23, 2021
                    Resolved
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                    Resolved

                    RedBus mTicket
                    Route: Indore to Guna
                    Ticket No:
                    TQ5N57984236
                    Passenger: Yogesh yadav 29, MALE
                    PNR: TS[protected]GQQP/710321/INDGUN2355
                    Travels:
                    Kamla Travels
                    Departure: 11:59 PM Apr 22, 2021
                    Seat Numbers:
                    9
                    Total fare paid: Rs.420.0
                    Boarding point: Vijay Nagar Near Uco Bank
                    Landmark: Manali Apartment Near Uco BankAddress:
                    Manali Apartment Near UCO Bank Sayaji Square, Indore, Madhya Pradesh 452010
                    Boarding point contact: [protected]
                    Kamla Travels Customer Care:
                    [protected] /4030845
                    ---
                    --
                    ---
                    Thanks for using redBus.
                    For seamless bus tracking and a hassle-free experience, install the redBus app now - https://m6pe.app.link/getredBus

                    redBus Helpline:[protected]--
                    Please show the QR code at the time of boarding for contactless check-in - https://s.redbus.com/5nzabb9--
                    Check your ticket : https://s.redbus.com/tvnp9ml--

                    T&C apply
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Red Bus customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 28, 2021
                    Red Bus Customer Care's response
                    Hi Yogesh,

                    Greetings from redBus!

                    Thank you for reaching out to us regarding the refund for your ticket number TQ5N57984236.

                    We tried reaching you with no luck. Your refund of INR 420/- has been initiated from our end on 23rd April 2021 to the mode of payment used by you for this transaction (E-Wallet - PhonPe). Basis the policy of your e-wallet, the amount should reflect in your e-wallet account in 48 hrs.

                    For any other questions please write to us at https://m.redbus.in/help

                    I hope I have been able to help you.

                    Take Care,
                    redBuddy

                    Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.   
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                      N
                      nk111100
                      Apr 21, 2021
                      Resolved
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                      Resolved

                      I have book online seat s -14 but on the way two people have right to seat acording to bus condctor, i have pay 3623.95
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Red Bus customer support has been notified about the posted complaint.
                      Hi,

                      Greetings from redBus!!

                      We are sorry to hear about the poor experience. Kindly revert with the ticket ID or share it with us at [protected]@redbus.in to assist you further.

                      Thank you,
                      Team redBus
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                        Alobha
                        Apr 21, 2021
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                        Address: B36, block11, first floor, old Rajendra nagar, opposite metro pillar no 125,pusa road, new delhi 110005

                        Hi team,
                        We booked red bus service janrath . Our boarding point was anand vihar bus terminal. Our time of boarding was at 4:00pm on 21 april 2021. We were waiting in Boarding point from 3:30 pm on 21 April 2021. We waited till 4:08 pm and called the contacts which were provided by Redbus. A person asked details and said that Bus has been cancelled and there isn't any alternate arrangements. So it was expected Atleast a prior information should have been sent. This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
                        Ticket number: TQ5J97849468
                        Booked tickets for 3 people.
                        Total fare: 4721
                        Should we cancel our trips because of your irresponsibility?
                        I would like to get response immediately.
                        Regards,
                        Namita chaudhary
                        Red Bus customer support has been notified about the posted complaint.
                        Hi Muthuraman,

                        Thank you for reaching out to us regarding the refund query.

                        Thank you for your time on the call. As discussed, we request you to share the details which we have asked on the call to assist you further. We request you to check your mail and revert on priority. 

                        Thank you for choosing redBus.

                        Have a great day!

                        Take Care,
                        Team redBuddy

                        Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.   
                        Hi red bus, our boarding point was Guntur padmaja petroll.bunk we are.stayed at 8.40.ie currect time but the sai sarvam.travells does not stop at boarding point. We are calling to provide number the number was switch off. He far away from guntur to vijayawada nearly 40 kms long. We have 2 kids in that time nite around 10.00 pm we are reached on bike and catch the bus. Worst worst service
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                          Kritika Singh -Juhi_kritika
                          Apr 21, 2021
                          Resolved
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                          Resolved

                          Hi,

                          Kritika this side from Jaipur. My registered number is [protected]. I had booked an AC Sleeper bus from Jaipur to Delhi for yesterday from Redbus. Timing of bus was at 11.55pm but at 10pm i got a call that your bus is cancelled and they asked me to shift in Non Ac bus. I didn’t travelled in that bus they said that i will get my refund in 24hrs/today. But i have just got the message from Redbus to give feedback about how my journey was.
                          So i just want to know why i m getting such messages from your company when I haven’t completed my journey from that bus. Also when will i get my refund. Requesting you guys to refund ticket money and revert on this mail as soon as possible.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Red Bus customer support has been notified about the posted complaint.
                          Hi,

                          Greetings from redBus!!

                          We are sorry to hear about the poor experience. Kindly revert with the ticket ID or share it with us at [protected]@redbus.in to assist you further.

                          Thank you,
                          Team redBus
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                            A Muthuraman
                            Apr 19, 2021
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                            My ticket number is TQ5F93378294 due to lockdown tamilnadu govt announced night time so i want to cancelled my ticket kindly do and credit refund to my account
                            Red Bus customer support has been notified about the posted complaint.
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                              A
                              A Muthuraman
                              Apr 19, 2021
                              Resolved
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                              Resolved

                              Wantvto ticket cancallation request Ticket no-TQ5F93378294
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Red Bus customer support has been notified about the posted complaint.
                              Hi Muthuraman,

                              Thank you for reaching out to us regarding the refund query.

                              Thank you for your time on the call. As discussed, we request you to share the details which we have asked on the call to assist you further. We request you to check your mail and revert on priority. 

                              Thank you for choosing redBus.

                              Have a great day!

                              Take Care,
                              Team redBuddy

                              Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.   
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                                Pothirajan
                                from Chennai, Tamil Nadu
                                Apr 18, 2021
                                Resolved
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                                Very very worst service.
                                3am clock sri Bhakyalashmi Travels bus is breakdown nobody pick my call. And also I paid extra amount in another bus my self only take a bus
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Red Bus customer support has been notified about the posted complaint.
                                Hi,

                                Greetings from redBus!!

                                We are sorry to hear about the poor experience. Kindly revert with the ticket ID or share it with us at [protected]@redbus.in to assist you further.

                                Thank you,
                                Team redBus
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                                  D
                                  Dasuhaib
                                  from Korampallam, Tamil Nadu
                                  Apr 18, 2021
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                                  Respected sir,

                                  [protected] i booked a ticket with below details for[protected] journey but the bus operator(Easytrip travels) cancelled the service but REDBUS not refund the amount immediately for alternate booking also I booked return ticket for[protected] travel in same operator but they cancelled return service also for the same REDBUS not refund the amount for the alternate booking. So I mailed them but they not mention any refund time for the amount. Totally I suffered a lot due to this issue.
                                  So I need refund immediately with compensation for problem created by REDBUS because service is cancelled by your side so you should refund and arrange alternate arrangements for my travel. So please I need refund with compensation else will see..

                                  Ervadi (Ramanathapuram) - Chennai (Upcoming Journey)

                                  Sunday, April 18, 2021

                                  Ticket no: TQ5F35784302

                                  PNR no: TS[protected]EIOC/24184/Ervadi (Ramnad) To Chennai

                                  Chennai - Ervadi (Ramanathapuram) (Cancelled by Operator)

                                  Saturday, April 17, 2021

                                  Ticket no: TQ5F54682028

                                  PNR no: TS[protected]JRRH/24183/ Chennai To Ervadi (Ramnad)

                                  Sincerely,

                                  Mohamed.
                                  +2 photos
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Red Bus customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 19, 2021
                                  Red Bus Customer Care's response
                                  Hi,

                                  Greetings from redBus!

                                  We apologize for the inconvenience caused. We are working on the concern raised and will share an update at the earliest.

                                  Thank you for choosing redBus.

                                  With regards,
                                  Team redBus
                                  Verified Support
                                  Apr 20, 2021
                                  Red Bus Customer Care's response
                                  Dear Mohamed,

                                  Greetings from redBus!

                                  We did go through the complaint details and we are humbly sorry for the inconvenience caused by this booking.
                                  We tried connecting you twice on the contact number registered against the booking IDs. Unfortunately, the calls went unanswered.

                                  We hereby confirm that a complete refund against the booking IDs: TQ5F35784302 and TQ5F54682028 are processed to the source account on 17th April 2021 and the same shall be reflecting in your account within the next 5-7 bank working days from the date of initiation.

                                  We hope this helps.

                                  Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

                                  Thanks and regards,
                                  Team redBus!
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                                    G
                                    Gowdaman Ramasamy
                                    Apr 15, 2021
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                                    Address: SAI BABA NAGAR,KOTAKARAI,, GUMIDIPUNDI.

                                    Greetings Sir,
                                    i have booked a ticket for my brother and his friend in redbus for the journey on 12/04/2021
                                    on that day the bus was not operated
                                    The bus management said that the bus is not going to operate because low quantity of passengers
                                    so the passenger (VijayKumar and Arulprakash) picked a rental car to reach chennai because they have flight that day night to go for dubai.
                                    Now i complained many times but the redbus is refusing to payback my money.
                                    please let me get a solution for this issue.

                                    Gowdaman Ramasamy
                                    [protected]
                                    +1 photos
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Red Bus customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 22, 2021
                                    Red Bus Customer Care's response
                                    Hi Gowdaman,

                                    Greetings from redBus!

                                    Thank you for your time on the call.
                                    We did validate the complaint details and have received the confirmation that the bus was operational and hence we will be unable to process any refund towards the booking.

                                    As discussed, you did confirm that the bus was operational with a delay. Please be informed that the TNSTC has denied for any refund on this as the bus operated.

                                    We regret any hassles caused on this booking. We strive to serve you better in future bookings with us.

                                    Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

                                    Thanks and regards,
                                    Team redBus!
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                                      Atara
                                      Apr 14, 2021
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                                      I booked a ticket from Salem to Chennai on 6/4/2021 at 11.55 PM through SRT Travels. That ticket was cancelled by bus operator due to bus break down. I got the notification as the refund initiated. But, that amount was not received through any mode. The amount will be 349.65. Pls help me to get my refund amount.
                                      +2 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Red Bus customer support has been notified about the posted complaint.
                                      Hi,

                                      Thank you for reaching out to us!

                                      As discussed on the call, please check your bank statement if you have received the refund or not. If not, request that you share your bank statement in PDF format from 5th April 2021 to till date via clicking on the self help link on the redbus application. In case if you need any help you can reply to this email. we will connect with you.

                                      For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help

                                      Thank you for choosing redBus.

                                      Have a great day!

                                      Take Care,
                                      redBuddy

                                      Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                                        A
                                        Abhising
                                        Apr 14, 2021
                                        Resolved
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                                        Address: Jnv Kuchaman city Nagaur. Rajasthan

                                        Yesterday, on 13/4/20, in the evening, I had not received any information from the bus booked from your Red Bus Mahavir Towels and I had not left the bus if I missed my bus. Please return my payment to me.
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        Red Bus customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 23, 2021
                                        Red Bus Customer Care's response
                                        Hi,

                                        Greetings from redBus!!

                                        We are sorry to hear about the poor experience. Kindly revert with the ticket ID/ registered email ID or share it on [protected]@redbus.in so that we can fetch the details. We are not able to get the details from the attached ticket copy as it is not clearly visible.

                                        Thank you,
                                        Team redBus
                                        Yesterday, on 13/4/20, in the evening, I had not received any information from the bus booked from your Red Bus Mahaveer Trawels and I had not left the bus if I missed my bus. Please return my payment to me.I book tickets through Red bus for many years. Immediatly I used to get a message on whatsapp, But this time no through whatsapp sms and no any information for me. and no sms about seat confirmation message. after leaving the bus, I have been very upset with my family.I was not getting any other trawal immediately and my reservation was not in the railway also. After being disturbed all night, I had to trawal from there on the second day. He also suffered a loss of 1 day in the job. so, please, Refund me my ticket full money.

                                        Www.redbus.com/referral/redlnh23 - Comment #3823425 - Image #0
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