Red Bus Complaints & Reviews

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On the date of October 17th 2021 .I have booked a ticket with PNR no SKT937213 from Ramatalkies Visakhapatnam to Ganesh Nagar chintal, Hyderabad
.Hear I have a problem with the halting station which showed while booking ticket..
But while conversation with driver, they told me that there is no halting station at chintal... kindly take action on refund our money or else I will file a complaint at consumer court of law.

Red Bus customer support has been notified about the posted complaint.

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Address: Redbus.com

I booked a bus manali to delhi thorough redbus.com
I don't get my bus it provide me wrong bus and bus number 27/28
This is really Fraud...

Mar 17, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2022

Red Bus Customer Care's response Dear,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQBC10780146.

We understand that your experience during the journey fell short of expectations due We understand how much of an inconvenience it must have caused due to the below experience regarding ceat change. This is definitely not the experience we want for our customers. Your feedback has been shared with Himachal Travels Height so the quality of service can be improved.

Stay safe, stay healthy!

Your redBudd

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Address: Redbus.com

We booked tow tickets to manali to shimla tickets number 21and 22

We didn't get my seat ...it provide me 27or 28 ...
Tickets number is TQBC10780146
PNR NO. 34619
THIS IS REALLY Fraud OR MISS USE OF OUR ROGHTS
I BOOKED THAT BUS I NOT FOUND

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Address: PALASH DUTTA,BONGALPUKHURI(EAST)

Dear sir/ ma'am.
Please do me a favour. The gender of the passengers of ticket no. 17 and 18 in Rishi India bus service for 19.10.2021 at 10:30 a.m. from Jorhat to Ghy should be female instead of male.
With regards

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

Pala123's [Complaint's author] reply, Oct 18, 2021

Dear sir/ma'am
Please issue me a duplicate ticket or something else, as my
journey is tomorrow.
With regards.

Red Bus Customer Care

from Bengaluru, Karnataka

Oct 19, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

As informed earlier, we would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked 3 tickets from red bus of safar bus on 13 oct.
It was from Ujjain to Delhi dated 17 oct.ay 7:15 pm
But on 17 oct.at 12 :30 pm I got the mail that bus to Delhi is cancelled.I called at custmor care no.but their attitude was casual .when I questioned how I will travel now at such ashort notice.
The was MANAGE YOURSELF.
My family has to check out hotel.I have to face lot of agony, stress.No bus is available from Ujjain to Delhi
.I have to hire cab till Indore.and search bus from there.
Such unprofessional treatment with custmor was not expected from you.
It was your responsibility to arrange an alternative for us.
Very disheartening and rude
behaviour.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: www.redbus.com

I have booked the ticket from Chennai to ravulapalem and ticket amount deducted twice and same shown in the back statement. Please do the needful

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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As per redbus site reschedule policy mentioning...but practically the site not allowing to reschedule confirmed tickets before ...its making business to cancel and rebook tickets to get amount

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 16, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked my ticket from Sumerpur to Ahmedabad, I have 5 luggage and two kids with me I started my journey from Sumerpur, and after 60 km near Swaroop Ganj, Bus member asked us to change the bus and transfer all the luggage to another bus and all of this happened suddenly, the question in my mind was WHY? No issue in existing bus than why suddenly this happened.
Also, the condition of 2nd bus was too. Bad. I will not travel again with MR.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 16, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Website: Redbus

I have booked a ticket with phone number [protected] from vizag to ongole for 9.00 pm bus of srikrishna travels on 12th oct(seats 11 and 12) for travelling on 13th

I haven't received any booking update in redbus app though money debited. So I booked another tickets with numbers 14 and 15th for the same bus and that was confirmed through redbus app.
Now all the tickets 11, 12, 13, 14 got booked on my name. There was wastage of 2 tickets and money worth 2, 500 due sheer negligence of redbus in sending me booking details. Though I checked app for many times booking details weren't shown

Nov 18, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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While booking from Jaipur to Banswara Rajasthan, amount 735/- debited but failed in your system. Plz refund the amount immediately.
Regards,
Some Singh

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Address: Jaipur

Amount Rs. 735 debited from my account but shown as transaction failed. Plz refund the amount immediately. After that again transaction done & successful & bus booked from Jaipur to Banswara Rajasthan. 2 times payment done, so plz refund of 1 trxn of 735/- to my account. Waiting.
Some Singh
[protected]

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 15, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Date: 27/08/2021
Ticket No: TQ9Q52969686
Seat No: Lb - vinoth kumar

Departure: Chennai ( Tambaram)
Destination: Coimbatore( Hopes College)
Travels: Sri Krishna Travels
Fare Amount: Rs 810/-

I Had book the ticket 25/8/2021 and the ticket was conformed but unfortunately the bus was cancelled on the travel day and I had got the Cancellation alert . But still I didn't receive the refund amount and I had followed the customer care on several times but there is no proper response.

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I have booked a ticket from Vijaywada to Anantapur on 10/10/2021 . Payment was done but no booking details generated.Later i have booked for the same and Payment was done and booking details also generated. The earlier transaction was done but no booking details. Kindly respond to this issue

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 15, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Ticket no. 1:TQB[protected]Bus name-MAHABAHUSRIKVRTRAVELS)
Ticket no. 2:TQB[protected]Gupta Travels)
Ticket no. 1 is the bus with got cancelled so I had to book 2nd bus which is ticket no.2.and both the ticket is for same date and same person.

Feb 28, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 09, 2021

Updated by Susmita16 Additional info:
Ticket no. 1:TQB[protected]Bus name-MAHABAHUSRIKVRTRAVELS)
Ticket no. 2:TQB[protected]Gupta Travels)
Ticket no. 1 is the bus with got cancelled so I had to book 2nd bus which is ticket no.2.and both the ticket is for same date and same person.

Verified Support

Jan 27, 2022

Red Bus Customer Care's response Dear Susmita,

Greetings from redBus Team!.

Thank you for reaching out regarding your ticket number TQB[protected]. I am Sumanth and I am here to assist you.

We can imagine how troublesome the experience has been due to the unexpected cancellation of the bus. We are happy to share that the bus operator has agreed to refund the entire ticket amount back to the source account.

As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:

Refunded Amount: Rs. 990/-
Initiated on: 11th October 2021
Source: Original mode of payment
ARN Number:[protected].

Thank you for contacting us.

Stay safe, stay healthy!
Team redBus.

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Sir mene sirohi se bikaner ki tickit book karwai subh 4.22 par muje bus mili jo 7.10 par aake jodhpur kgarab ho gyi kisi ne bhi pessenger ki nhi suni or sham ko 5 bje tak bahar sunsan area me bina pani ke betga k rakha or naa hume hmari money return ki

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 10, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Booked my tickets of 3 from Pattukkoattai to Coimbatore on Monday[protected] but I cancelled my ticket on Sunday. I didn't get my refund yet.my ticket number TQAV24457666.

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Address: I/101 Yogeshwar hills app. New ranip, ahmedabad

I have booked wrong tickets by mistake... I call customer care number and bus traveller number so many times.. both are not responding.. i lost my 2000 rs.. after this i never preferred red bus...

Nov 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: Www.redbus.in

I have booked tickets from theni to chennai in redbus app. The bus operator has cancelled the bus.the refund amount is not credited to my account.when will I get the refund?(ticket number:TQAX78220612

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I have booked the ticket from Pune Shivajinagar to Parbhani on 3rd oct Req id: 16643318 and after my money deduction the booking on redbus shown as failed to book the seats.

When I check with Redbus customer care, I informed them that I received the msg from my bank that money has been deducted and they told that they have not received any money check with your bank.
Therefore I check with my bank regarding this transaction and the transaction through bank was successful.

Whenever I am checking with redbus customer care I am not receiving any positive answer which is ridiculous.

Ticket details:
From: Pune
To: Parbhani
Date of journey: Saturday, Oct 30, 2021
Travels Bus Type: Msrtc Sleeper Seater Ordinary (Non AC)
Boarding time: 09:00 PM - Shivajinagar
No of seats: 2

Mar 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2022

Red Bus Customer Care's response Dear Shweta,

Greetings from redBus Team!.

Thank you for reaching out regarding your transaction ID [protected].

As discussed during our phone conversation, since you faced technical issues at the time of booking, the ticket was not confirmed. However, the amount was deducted from your account.

Our team is constantly working and taking measures to control such issues. We are happy to share the refund has been initiated from our end back to the source account.

Below are the refund details:Refunded Amount: Rs. 1350/-Initiated on: 03/10/2021Source: Original mode of payment
Stay safe, stay healthy!

Your redBuddy

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Website: redbus.in

I travelled by a bus booked through redbus,

Date: 16th Sep'21
Ahmedabad to Udaipur
PNR no:[protected]
Bus operator: Shrinath travels
Time: 3 PM

I need GST invoice of this booking, I have been trying to get that from redbus but redbus is asking to contact bus operator and bus operator is asking to contact redbus.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 52

Halting related query

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I booked 21 or 22 seat number

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Travel bus

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Wrongly entered passenger's gender

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Cancellation of service few only 7 hours before

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Redbus ticket amount deducted twice

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Reschedule policy

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Bus switch in between

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No information about ticket

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Refund of trxn amount Rs.735 which failed in your system

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Refund of 1 trxn amount Rs.735 which failed in your system

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"Refund issues"

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Payment done but no booking details

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I booked a ticket from red bus and the bus operator called just 1hour before the bus departure that the bus is cancelled and we hv

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Refund my amount bus cancel

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Refund money didn't receive yet

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Very bed service

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Regarding the refund amount

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Redbus booking failed and money deducted

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I need GST invoice of my booking

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