Red Bus Complaints & Reviews

Regarding this tkt

redBus Ticket - TQ8M30116378
PNR no: 86M9H3M5

The bus was stopped due to some technical issue from 4:00 àm at morning till 9:30 am we waited for the bus to get repaired but it was invain.

Luckily I got lift to another bus going to delhi with a charge of rs 300/-

As per red bus policy i am eligible for refund so kindly look into this matter as soon as possible and do the action required

I booked ticket vja to hyd at 12 am midnight but bus is delayed 2 hours if driver ping me we if bus was late we cancelled our tickets

I have always been traveling by booking tickets with Red bus. Yesterday I booked Bharathi tourist bus from Mangaluru to Belagavi. The bus faced some technical problem and we six passanger were put in Ganesh travels route no 4 at Honnavar. As i was the last to board the bus, I didn't get any seat nor sleeper. The bus conductor/cleaner gave me a stool to sit on. I refused and said I'll take another bus. Then this cleaner from Ganesh travels almo to dragged me out of the bus holding my hand bag etc. He was ready to even bash me, but the driver and conductor of Bharathi tourist stopped them and put me in another travels. They also paid 400 rs for my trip. These two are my proof for the above. I request strict action on the driver and cleaner of Ganesh travels route no 4 moving to Mangalore on 23 July 21. Please reply or I may have to approach higher HQ.

I have always been traveling by booking tickets with Red bus. Yesterday I booked Bharathi tourist bus from Mangaluru to Belagavi. The bus faced some technical problem and we six passanger were put in Ganesh travels route no 4 at Honnavar. As i was the last to board the bus, I didn't get any seat nor sleeper. The bus conductor/cleaner gave me a stool to sit on. I refused and said I'll take another bus. Then this cleaner from Ganesh travels almo to dragged me out of the bus holding my hand bag etc. He was ready to even bash me, but the driver and conductor of Bharathi tourist stopped them and put me in another travels. They also paid 400 rs for my trip. These two are my proof for the above. I request strict action on the driver and cleaner of Ganesh travels route no 4 moving to Mangalore on 23 July 21. Please reply or I may have to approach higher HQ.

On Sat, Jul 24, 2021, 9:34 AM Support redBus wrote:

Help us make travel safer
Hey Richard F Fernandes,
Answer Few Questions about your Mangaluru - Belagavi trip and win upto ₹20.
START NOW

Travel Safe with redBus

[protected] Forwarded message[protected]
From: Richard Fernandes
Date: Sat, Jul 24, 2021, 9:51 AM
Subject: Re: Help us make bus travel safer for everyone
To: Support redBus

I have always been traveling by booking tickets with Red bus. Yesterday I booked Bharathi tourist bus from Mangaluru to Belagavi. The bus faced some technical problem and we six passanger were put in Ganesh travels route no 4 at Honnavar. As i was the last to board the bus, I didn't get any seat nor sleeper. The bus conductor/cleaner gave me a stool to sit on. I refused and said I'll take another bus. Then this cleaner from Ganesh travels almo to dragged me out of the bus holding my hand bag etc. He was ready to even bash me, but the driver and conductor of Bharathi tourist stopped them and put me in another travels. They also paid 400 rs for my trip. These two are my proof for the above. I request strict action on the driver and cleaner of Ganesh travels route no 4 moving to Mangalore on 23 July 21. Please reply or I may have to approach higher HQ.

Hello Redbus Team/Officer,

Yesterday, we booked ticket from the redbus site and money has been deducted from our account but bus also cancelled.

Below are ticket details:
redBus mTicket
Route: Chilakaluripet to Bangalore
Ticket No: TQ8K91064515
Primary Passenger: Godadevi Vasireddy 36, FEMALE
PNR: 86SASYPE
Trip Code: 141276
Travels: JTS Muthalib Travels
Departure: 09:00 PM Jul 22, 2021
Seat Numbers: L1
Boarding point: Chilakaluripet
Address: Chilakaluripet
Boarding point contact: [protected], [protected]
JTS Muthalib Travels Customer Care: -
Check your ticket : https://s.redbus.com/xfgm2tz
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

I booked ticket for 25 July from srikakulam to Hyderabad, I paid 1479/- but ticket is not issued.

Sir. Bus was cancelled by the operator. Even this bus remains cancel always. I cancelled my ticket as it was known to me that bus is temporarily not operating on the route. My 400 also charged for cancellation my me. Please remove this bus from you system. I traveled by another bus on 19 Jul. Disgusting. They are taking the booking but in absence for sufficient passenger, they cancelling their bus everyday. You can check form reliable sources that whether bus is running or not.

Dear redbus
I booked a ticket from Guntur to Kadapa in redbus in APSRTC
When I was booking the ticket the bus occupancy restricted to 50percent only. But when I entered into the bus bus is fully 100 percent occupied and bus conductor has given me reckless answer when I asked why u loaded with 100 occupancy passenger. When the bus was running with 100 percent occupancy why you people showing in online only 50 occupancy and remaining 50 percent seats are blocked. I need an explanation and I need refund of my money because I'didnt sleep properly
No covid protocols are following in the bus.
If I didn't get any response I will file a case in consumer court on redbus and APSRTC

I have booked a ticket on 16th july 2021 from guwahati to tinsukia for 18th july 2021, 8:30 pm..but due to latest covid guidelines i came to know that no interdistrict buses are moving so i have cancelled my ticket online of red bus within two hours of booking since then the amount has not been refunded and i m very much upset about this.

I had booked ticket TQ8E41871273 for my wife to travel in night from Navsari to Pune. Bus was of Shrinath travels sleeper coach. Bus was expected to reach boarding point at bypass around 11.30pm and was expected to leave at 11.50pm. My wife was there from 11.20pm till 00.30am in the night. Neither the bus came nor she got any call from driver and also the contact numbers given on the ticket also didn't work (no response). As per location tracking the bus went through some other route only.
Now i am also not able to cancel the ticket and claim refund as cancellation online is not possible after journey date/time. Also we had to re-schedule our journey due to this. Overall it was a pathetic experience.

आपकी बस रास्ते मे खराब हो गयी है और हम लोग को आज दिल्ली में काम था शाम को returning थी अब आप ही बताईये 4 घंटे तो यही पर लग गया है और न तो ड्राइवर का पता है ना मालिक का
और ना ही हमारे टिकट का पैसा वापस हो रहा है
आपकी खराब सर्विस के कारण मेरा काम नही हो पाया पैसा गया टाइम गया
कोई हल है इसका तो बताए

Hi team,
We booked Pal Travels Bus to travel from New Delhi to Jalandhar. Our boarding point was near nagpal diary, Yamuna Bazaar Red fort. Our time of boarding was at 21:00pm 27th June 2021.
We reached the spot half an hour early and called the contacts which were provided by Redbus. A person asked details and said that Bus did not run on that route and there isn't any alternate arrangements. After much humiliation and little success we couldn't make the intended journey because of fraud booking by Red bus. Why were they taking the booking without checking with the operator first?

This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
redBus Ticket - TQ7Q62787806
Booked tickets for 1 person
Total fare: InR 1048
May we know whether you would pay money for not informing and letting us to panic? Should we cancel our trips because of your irresponsibility?
I would like to get response immediately.
Regards,
Pankaj

Dear Team,

This is to inform that, today (16.07.2021) I have booked SBSTC Bus ticket from Kudghat to Burdwan through Redbus, where I have got confirmed ticket with seat number, but SBSTC also provided ticket for same seat number in same bus to another passenger from there end. The Bus route is a regular route from Kushan to Rampurhat.
When I asked the bus conductor that, why they are booking ticket for same seat number which was already booked by me through online Redbus website, and in reply he told that my online ticket has been cancelled automatically and I am traveling without ticket, which was very insulting to hear in between other passengers, whereas I was already holding confirmed ticket along with Tax invoice given via mail from Redbus.
I would like to ask that, when a passenger is getting a confirmed ticket via online, then why this information is not getting shared with SBSTC by Redbus. As a result passenger like me is facing embarrassment and getting harassed.
Aside that, I would like to inform that, in this bus the conductor have not maintained any social distance inside bus, which was supposed to be very important in this Pandemic situation.
I am requesting for a kind and detail investigation for this incident, and expect quick and fruitful action.

Thanks and regards,
Saikat Das

My refund was not credited by redbus
Transaction Ref no[protected]
Amount paid - INR 2808
Mode of payment - Debit card.

Dear Team,

I made a booking on 28th June 21 from Melur to Chennai.

I made a payment of Rs 1947/- thru Gpay.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling the Customer care and they insisted that the payment is not rec'd in your end and asked me to check with my Bank.

I have checked with my Bank and found that the payment of Rs 1947/-has been duly credited to redbus.

The UPI transaction ID is[protected] dated 28th June 21.

Kindly look into the matter and resolve to make the refund at the earliest.

I've tried to book ticket for 11july in pasharvanath bus 7:00 pm but it's booked for 10july.

I book a AC ticket from Ahmedabad to surat slipper class but as usual bus has no working ac facility you can check any time.
And redbus is also not taking any action against them

I Parvez Shaikh Booked My ticked for Goa to Kolhapur for 7th July 2021
Bus time : 17:35 PM from Mapusa

PNR No.: TQ[protected]
I got below message from operator

Your seat for PNR:[protected] Goa-Kolhapur is transferred. New Details: 07-Jul Ashok leyland AC-NAC, Seats: F, E, Pick up: Mapusa- paulo travels opp taxi 06:35 PM - MANTIS

I have booked bus based on earliest timing as it was very important to reach Kolhapur at earliest. Hence I called red bus support asking for cancellation and 100% refund. My complaint has been registered however I have not received full refund.

I don't have update about my refund.

Please check and update about refund.

Hi I booked my ticket on 1 July 2021 from shirdi to wagholi .I was waiting on respected stop messaged by red bus. But bus didnt arrived nor the driver called me about bus is cancelled or pickup point is change or bus is going to be late or etc.
After complaining they told me that bus was not cancelled.
Then why didnt bus arrived at stop, I was waiting 1 hour before and 2 hour after latter timing concerted by them.

It is 3rd time i have got stuck with the red bus.
I need to change my date of visit but it is showing invalid or you cannot reschedule.
I have made my payments.
Still no response for reschedule.
They don't even refund as i have faced this 3rd time.
Such a very bad service of red bus.
Please help me with consumer law. Even after payment they don't listen to the customers.