Red Bus Complaints & Reviews

Dear redbus
I booked a ticket from Guntur to Kadapa in redbus in APSRTC
When I was booking the ticket the bus occupancy restricted to 50percent only. But when I entered into the bus bus is fully 100 percent occupied and bus conductor has given me reckless answer when I asked why u loaded with 100 occupancy passenger. When the bus was running with 100 percent occupancy why you people showing in online only 50 occupancy and remaining 50 percent seats are blocked. I need an explanation and I need refund of my money because I'didnt sleep properly
No covid protocols are following in the bus.
If I didn't get any response I will file a case in consumer court on redbus and APSRTC

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 20, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Guwahati

I have booked a ticket on 16th july 2021 from guwahati to tinsukia for 18th july 2021, 8:30 pm..but due to latest covid guidelines i came to know that no interdistrict buses are moving so i have cancelled my ticket online of red bus within two hours of booking since then the amount has not been refunded and i m very much upset about this.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 19, 2021

Verified Support

Hi Neelam,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
R

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V

Veerendra..

Jul 20, 2021

My registered email ID : [protected]@gmail.com

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Address: Ahemdabad

Website: www.redbus.in

I had booked ticket TQ8E41871273 for my wife to travel in night from Navsari to Pune. Bus was of Shrinath travels sleeper coach. Bus was expected to reach boarding point at bypass around 11.30pm and was expected to leave at 11.50pm. My wife was there from 11.20pm till 00.30am in the night. Neither the bus came nor she got any call from driver and also the contact numbers given on the ticket also didn't work (no response). As per location tracking the bus went through some other route only.
Now i am also not able to cancel the ticket and claim refund as cancellation online is not possible after journey date/time. Also we had to re-schedule our journey due to this. Overall it was a pathetic experience.

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Address: Khalilabad

आपकी बस रास्ते मे खराब हो गयी है और हम लोग को आज दिल्ली में काम था शाम को returning थी अब आप ही बताईये 4 घंटे तो यही पर लग गया है और न तो ड्राइवर का पता है ना मालिक का
और ना ही हमारे टिकट का पैसा वापस हो रहा है
आपकी खराब सर्विस के कारण मेरा काम नही हो पाया पैसा गया टाइम गया
कोई हल है इसका तो बताए

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 19, 2021

Verified Support

Hi Shivansh,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: New Delhi

Hi team,
We booked Pal Travels Bus to travel from New Delhi to Jalandhar. Our boarding point was near nagpal diary, Yamuna Bazaar Red fort. Our time of boarding was at 21:00pm 27th June 2021.
We reached the spot half an hour early and called the contacts which were provided by Redbus. A person asked details and said that Bus did not run on that route and there isn't any alternate arrangements. After much humiliation and little success we couldn't make the intended journey because of fraud booking by Red bus. Why were they taking the booking without checking with the operator first?

This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
redBus Ticket - TQ7Q62787806
Booked tickets for 1 person
Total fare: InR 1048
May we know whether you would pay money for not informing and letting us to panic? Should we cancel our trips because of your irresponsibility?
I would like to get response immediately.
Regards,
Pankaj

Sep 2, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2021

Red Bus Customer Care's response Hi Pankaj,

Greetings from redBus!

We tried to connect with you multiple times on the number 887****995 but the calls went unanswered.

We have sent a detailed email to the email address k*j*lj*in*2*[protected]@g*a*l.c*m

Request you to check the same.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 18, 2021

Verified Support

Hi Pankaj,

Greetings from redBus!

We tried to connect with you multiple times on the number 887****995 but the calls went unanswered.

We have sent a detailed email to the email address k*j*lj*in*2*[protected]@g*a*l.c*m

Request you to check the same.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear Team,

This is to inform that, today (16.07.2021) I have booked SBSTC Bus ticket from Kudghat to Burdwan through Redbus, where I have got confirmed ticket with seat number, but SBSTC also provided ticket for same seat number in same bus to another passenger from there end. The Bus route is a regular route from Kushan to Rampurhat.
When I asked the bus conductor that, why they are booking ticket for same seat number which was already booked by me through online Redbus website, and in reply he told that my online ticket has been cancelled automatically and I am traveling without ticket, which was very insulting to hear in between other passengers, whereas I was already holding confirmed ticket along with Tax invoice given via mail from Redbus.
I would like to ask that, when a passenger is getting a confirmed ticket via online, then why this information is not getting shared with SBSTC by Redbus. As a result passenger like me is facing embarrassment and getting harassed.
Aside that, I would like to inform that, in this bus the conductor have not maintained any social distance inside bus, which was supposed to be very important in this Pandemic situation.
I am requesting for a kind and detail investigation for this incident, and expect quick and fruitful action.

Thanks and regards,
Saikat Das

Sep 4, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ mobile number with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Jul 19, 2021

Updated by [email protected] saikatdas.[protected]@gmail.com
Regarding Kolkata (Esplanade) to Burdwan trip, operator is following COVID-19 rule, but on my 16-July-21 trip from Kolkata (Kudghat) to Burdwan they have not maintained any social distance as per this pendamic situation.

Verified Support

Jul 20, 2021

Red Bus Customer Care's response Hi Saikat,

Greetings from redBus!

As discussed on the call your feedback regarding this experience has been duly noted and communicated to the bus operator.

We will work harder to educate bus operators on providing hassle-free, quality service in the future.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 17, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ mobile number with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: redbus.in

My refund was not credited by redbus
Transaction Ref no[protected]
Amount paid - INR 2808
Mode of payment - Debit card.

Jul 15, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Dear Team,

I made a booking on 28th June 21 from Melur to Chennai.

I made a payment of Rs 1947/- thru Gpay.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling the Customer care and they insisted that the payment is not rec'd in your end and asked me to check with my Bank.

I have checked with my Bank and found that the payment of Rs 1947/-has been duly credited to redbus.

The UPI transaction ID is[protected] dated 28th June 21.

Kindly look into the matter and resolve to make the refund at the earliest.

Aug 14, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ mobile number with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I've tried to book ticket for 11july in pasharvanath bus 7:00 pm but it's booked for 10july.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 11, 2021

Verified Support

Hi Dhawal,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
R

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Address: Patel but travels ( bus number GJ 1BV 1884)

I book a AC ticket from Ahmedabad to surat slipper class but as usual bus has no working ac facility you can check any time.
And redbus is also not taking any action against them

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2021

Red Bus Customer Care's response Hi Chintan,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I Parvez Shaikh Booked My ticked for Goa to Kolhapur for 7th July 2021
Bus time : 17:35 PM from Mapusa

PNR No.: TQ[protected]
I got below message from operator

Your seat for PNR:[protected] Goa-Kolhapur is transferred. New Details: 07-Jul Ashok leyland AC-NAC, Seats: F, E, Pick up: Mapusa- paulo travels opp taxi 06:35 PM - MANTIS

I have booked bus based on earliest timing as it was very important to reach Kolhapur at earliest. Hence I called red bus support asking for cancellation and 100% refund. My complaint has been registered however I have not received full refund.

I don't have update about my refund.

Please check and update about refund.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 9, 2021

Verified Support

Hi Parvez,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
R

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technix kitchen's [Complaint's author] reply, Jul 10, 2021

My PNR No.: TQ8440726540

PNR:229744888 Goa-Kolhapur

My email id [email protected]

T

technix kitchen

Jul 13, 2021

Still waiting for response

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Red Bus Customer Care's response, Jul 16, 2021

Verified Support

Hi Parvez,

Greetings from redBus!

We did validate the details and as per the discussion we had, it was duly informed to you about the bus getting delayed.

As per our investigation on the concern, the delay happened due to some unforeseen issues and the bus was delayed for 45 minutes to an hour.
Also, as the journey was cancelled from the passenger end, the cancellation charges were levied as per the pre-defined policy.

We look forward to your kind understanding in this regard.

Thanks and regards,
Team redBus

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Address: At post Shirdi,Rahta,Maharashtra

Hi I booked my ticket on 1 July 2021 from shirdi to wagholi .I was waiting on respected stop messaged by red bus. But bus didnt arrived nor the driver called me about bus is cancelled or pickup point is change or bus is going to be late or etc.
After complaining they told me that bus was not cancelled.
Then why didnt bus arrived at stop, I was waiting 1 hour before and 2 hour after latter timing concerted by them.

Aug 8, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 8, 2021

Verified Support

Hi,

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same

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Address: Banglore, Karnatka India

It is 3rd time i have got stuck with the red bus.
I need to change my date of visit but it is showing invalid or you cannot reschedule.
I have made my payments.
Still no response for reschedule.
They don't even refund as i have faced this 3rd time.
Such a very bad service of red bus.
Please help me with consumer law. Even after payment they don't listen to the customers.

Aug 17, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2021

Red Bus Customer Care's response Hi Yash,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
R

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Y

Yash Sagar

Jul 9, 2021

Ticket id is TQ[protected]
And Email id is [protected]@gmail.com

Please contact as soon as possible.
As it is my Frnd's Id from which i booked my ticket you can contact this :)
Thank you for the response.

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Redbus did not mention in any terms and conditions that the rescheduled ticket can not be cancelled but when I tried to cancel a rescheduled ticket, they are showing the messages like rescheduled tickets can not cancelled.

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We book the 2 bus ticket from Gudur to bangalore on VRL 8:15 PM bus, We reached boarding point at 7:30 PM and VRL Bus operator is saying that we haven't booked the ticket. when we call the Red Bus Customer care they took the issue and disconnected the call twice with out solution and we were waiting for response from red bus and VRL operators.

At last movement at 8:14 PM red bus is sending a message stating we have canceled the ticket and the amount will be refunded with in 4 - 5 working days.

Please don't use red bus app to book the bus ticket. they are cheating the people by selling fake bus tickets.

Aug 8, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same

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Address: Hyderabad afzalgunj

I have booked my ticket in SRT tours and travels. But when i booked my ticket the bus operator number i got was incurrect. I'm trying to do contact to the bus operators but I'm not able to do that. The bus timing in my ticket is at 5:30 'o' clicke its been 5:11 but yet i haven't got any call from bus operator.

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 5, 2021

Verified Support

Hi Atiya,

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 5, 2021

Verified Support

Hi Atiya,

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same

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When I made the payment of Rs. 600 in respect of the bookings for bus from Pune to Mumbai my money got deducted but ticket was not booked at that time. Even I got a message saying that your payment was not received and hence ticket was not booked and also if money is deducted it will be refunded to you in 5-6 days. So i booked another bus from private agent. When I was in bus I got a call from the bus operator - Ganesh Sonavane, that you are marked as absent for this travel. Actually the ticket didnt got booked . I want my refund from redbus of Rs. 600

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 5, 2021

Verified Support

Hi Shruti,

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 10 Ushakal Housing Society.

I Shrikant S Mudliar Booked My ticked for Pune to Hyderabad for 2nd July 2021
Bus time : 8.40 PM from Dapodi.

PNR No.: TS[protected]HGTI/15660/Sai Lucky.01

Ticket No. TQ7W59763569

i GOT MESSAGE FROM OPERATOR THAT DUE TO BRAKEDOWN TRIP IS CANCELLED.

I don't have update about my refund.

trying to contact redbus cust care pune/mumbai but no responce.

Please check and update about refund.

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 2, 2021

Verified Support

Hi Shrikant,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TQ7W59763569.

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

The bus operator is refunding your ticket amount. The refund for your ticket has been initiated from our end on 2nd July 2021 to the mode of payment used by you for this transaction.

If you have used Debit Card for your booking, the amount should reflect in your account within 5 - 7 business days.

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

I hope this solution was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked a ticket from Ongole to bangalore for July 1st ; boarding time : 930 PM . But traveller is medically ill and could not travel & tried to cancel at 330 PM IST .
Both app and website did not allow to cancel . When tried calling customer care ; it took 15 min to connect and they said ticket can be cancelled only upto 330 PM IST.

Redbus if they cant help customers for 15 min delay on the policy.
her bus has not yet started / upfront info was given for not travelling also.
Atleast there should be way for partial refund .

So, wherever possible i would rate zero customer statisfaction & would suggest even friends not to take redbus. in for any travl plans.

No forum availale to complain against redbus for resolutions also

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same

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Today I am booked 3 tickets with Sharma Travels.
This bus service very bad.
Bedshits are wet and dirty smell in the bus.
There is no cleaness in the bus.
Bus staff also worst.
Bus service provider is playing with customers health.

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Jun 19, 2021

Updated by Siddu Murambe Se the attached pictures of Sharma Travels.
Completely wrost service.

Verified Support

Jun 21, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 53

Complaint for seating alloti

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Refund

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No refund and not able to cancel bus that didn't arrive at boarding point

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Bad service

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Money charged but no bus running on the route

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Faced harassment in SBSTC Bus after booking online ticket

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Refund not credited by redbus

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Amount paid ticket not issued

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Ticket booked one day prior

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Company is provide fraudulent bus provide without knowing service

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Redbus trip cancellation and refund

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Regarding bus not arrived at Stop.

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Change in reschedule

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Unable to cancel rescheduled ticket

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Bus ticket was booked and canceled on end movement.

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Booked ticket of art tours and travels but didn't get the operator number

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Money deducted but ticket was not booked

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Bus Trip cancelled by operator

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Ticket cancellation was not supported on the trip

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Bus service is worst.

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