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Updated: Oct 14, 2026
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S
Shreyahegde
from Mysore, Karnataka
Jan 23, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Refund amount not credited

On 13 jan 2024 I booked a bus ticket through Red Bus App(SRS travels), But due to some reason I cancelled ticket on an 21st jan and the refund amount of INR 3285 was Initiated. On 23rd Jan 2024 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. The refund reference number is 74332744022402117539618.
Please check and revert back as soon as possible...
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S
Saaquib
Jan 21, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Not allowed to onboard the booked seat . Want complete Refund

Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled...
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A
Aakash kumar chaudhary
Jan 18, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Payment deducted TWICE for the same ticket

Address: Bangalore

I booked ticket TT2F92725817 and pnr 182231 on 13th Jan. The payment for this ticket got deducted twice from my credit card at same time, due to lag I entered otp twice. The amount for tickets was 3800 and same amount deducted again for same ticket. I have attached all necessary screenshots.
Please resolve this issue. Looking forward for the reply....
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S
Sri manjari
from Chennai, Tamil Nadu
Jan 7, 2024
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Refund the amount ticket was not booked

Hi red bus team,
My self sri manjari I had booked my ticket on January 9.2024. During my first payment the amount was in processing.I had made second payment amount was debited and ticket booked on Jan 9.2024. But the 1st payment which I had made is in processing after few days the amount was send to red bus. So kindly check it and refund the amount as soon as possible....
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M
Manikiran A L
Dec 27, 2023
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Bus ticket not confirmed

I booked a bus seats they deducted a amount but they didn't provide a confirmation ticket after a long time the page was loading after that the page was puts an error then went back again to the payment section. The payment was done already but they didn't confirm the tickets. So I need a refund of the money....
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A
amansen
Dec 24, 2023
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Change seat

I mistakenly chose wrong seat while booking the bus, i need to change the seat, I don't want to pay any extra charge, please help with that....
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C
chowdri123
Dec 19, 2023
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Cancellation or refund

Address: 25 maran nagar, poondamallee, chennai
Website: red

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
TRIP id;
TSCG67247079...
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R
Ramya1594
Oct 13, 2023
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Booked seat is not released even after unsuccessful payment after 15mins of time period

I was trying to book a Lower single lady's seat; however, payment was unsuccessful and after 15mins of time period when I checked seat was still showing booked.
I have also called and confirmed by the respective bus operator, and they stated that seat is showing not booked but in redbus app it still shows its booked.

Unable to contact any redbus support. Kindly assist here.

Please note I don't have any...
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A
Anku@151
Oct 4, 2023
Nov 18, 2023
This thread was updated on Nov 18, 2023
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Refund amount not credited

On 28 Sept 2023 I book a bus ticket through Red Bus App, But due to operator fault the ticket was canceled and the refund amount of INR 1680 was Initiated. On 04 oct 2023 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. When I talk to bank executive they say that tha fault was from Red Bus Side, and Red Bus Was not talking any responsibility of it. They share...
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K
Kamya_Singh
from Indore, Madhya Pradesh
Sep 15, 2023
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Refund completed but amount not received

Hello,
I had booked a ticket from Indore to Mumbai and paid for the same using Paytm UPI, I had to cancel that trip and so I asked for a refund of the ticket. The refund was Initiated and Completed but I did not receive thee money.
The message said "The refund of [Amount] has been successfully credited to your Add UPI account" because of the Add UPI in the message instead of my UPI account I think the transaction might have...
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S
subham17011994
from Kurukshetra, Haryana
Aug 6, 2023
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Gst invoice bill

Website: redbus.com

I travelled from kurukshetra to gurgaon on 05/06/2023 04:15AM R.S. 3603/-by Zing Bus . I booked my ticket from Redbus. Redbus ticket did not have Gst invoice
Redbus told me ask bus operators and they telling me to call Redbus. I need Gst Invoice Bill of both the tickets and not just Gst No.
Kindly take necessary action as soon as possible.
I am tired calling both sides and tired of trying for downloading it from their...
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P
PALERU SINDHURA
Jul 9, 2023
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Not able to download invoice for my bookings

I am trying to Download my invoices for previous bookings and app is not working...
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N
Nilotpal Moral
Jun 9, 2023
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Money deducted but ticket not issued

Website: Redbus.com

REFUND TICKET FAIR URGENTLY
To,
Dear Red bus team,

This is to bring to your kind notice that i booked online tickets through RedBus app on 6th June 2023 to travel from Tezpur to Jorhat on 7th June 2023 for 1 Member.

Payment was done through Fi card. After Payment transaction got a message stating Seat was not booked & Payment received successfully. You people failed to sent the Seat Booking message...
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M
manojs221
from Tezpur, Assam
Mar 3, 2023
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Bus didn't showed up and RedBus is not ready to refund booking amount

Ticket Number: TS3Z12465780 | PNR No:[protected]
Booking Amount Rs. 746.5

I Reached The Departure Point Well On Time But Didn't Found The Bus There. The Bus Didn't Showed Up And The Contact Number Of The Bus Operator Provided By RedBus Was Not Picking Up The Call. As A Result I Couldn't Find And Board The Bus. My Money Was Simply Wasted. I Requested Atleast The Refund From RedBus But They Are Not Agreeing To Return...
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P
Prabhu0610
Feb 6, 2023
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Required GST Invoice for tickets

I am not able to generate the tax invoices for the booking i did from red bus.
Trip ID: TRBT[protected]travel Date : 31-OCT-2022) & Trip ID: TRBP84649979

(travel Date : 28-OCT-2022)

Issue : Redbus does not provide Tax Invoices . Which is a Imp feature for travel apps....
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S
Sijal Neupane
Jan 8, 2023
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No resolution provided during Journey

Dear Red Bus

I am writing to express my mother's extreme dissatisfaction with the Red Bus bus service that she recently experienced. My mother, Sarita Chhetri (42 years old, female), was traveling from Kathmandu to Sarojini Nagar in Delhi on 30 December 2022 at 07:00 AM. When purchasing her ticket, there was no mention that there would be an interchange of buses during her journey with Red Bus. This caused significant...
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B
Baalaa3161
Jan 5, 2023
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Dropping point not correct as included in booking

I was booked ticket to Salem attur . But they get me to the thiruchendoor. No proper explanation. How to I get to Salem now...
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C
Chaphan409
Dec 4, 2022
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Paid money but did not receive ticket

Hi Admin,

I have booked the ticket from Penang to Singapore traveling date 24 Dec 2022 for two passengers i.e. Kotchaphan Phoosit and Jariyada Jariyawattana by KKKL Express. Letting you know I haven’t received my ticket yet but my money deducted from my account.

My transaction details and additional information are given below ;
TxnID : [protected]
Name : KOTCHAPHAN PHOOSIT
Description...
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U
Utkarshchaturvedi
Dec 2, 2022
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Lost luggage while travelling

BusNo:HR38AB9483
ServiceNo: Gurgaon - Lucknow 08:00 PM.Contact No:, [protected]

Pickup Date & Time: Nov 23, 2022 9:50 PM
Pickup Point: Samay Shatabdi travels
Route: Gurgaon to Auraiya
PNR: ZB[protected]
Seat: LD1, LD2

Description:-
Blue color Adidas shoes with white socks....
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A
Apoorav kaushal
Nov 27, 2022
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Bus complaint

I booked a bus ticket from Patiala to Jalandhar on red bus app with Milan bus services. The bus was supposed to pick me Up from Patiala at 4:50, but bus dint arrived at my boarding station.
When I called the bus driver he said that the bus was bypassing patiala from last 10-12 days.Which was not informed to me or given any notice about it.Due to the inconvenience caused I want a 100 percent refund of my money....
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