Red Bus Complaints & Reviews

I have booked Redbus on Nov 9th from Chennai To Virudhunagar and it was cancelled by Redbus due to Bus breakdown. Ticket no. TSC[protected]. I received refund successful message on Nov 16th and never received my payment in my original payment method GPAY. Screen shorts attached. This is not first time Redbus does this. I see many people facing this issue.

Redbus India Private Limited is committed to resolve customer concerns and grievances. We request our customers to contact:838, 8021, 728 our customer care representatives on the numbers provided in our website or reach us via our self-help page at https://m.redbus.in/help for quick resolution of any concerns or grievances.

Getting various anonymous calls from red bus customers, resolve it asap

Hi red bus team,
My self sri manjari I had booked my ticket on January 9.2024. During my first payment the amount was in processing.I had made second payment amount was debited and ticket booked on Jan 9.2024. But the 1st payment which I had made is in processing after few days the amount was send to red bus. So kindly check it and refund the amount as soon as possible....

I booked a bus seats they deducted a amount but they didn't provide a confirmation ticket after a long time the page was loading after that the page was puts an error then went back again to the payment section. The payment was done already but they didn't confirm the tickets. So I need a refund of the money....

I mistakenly chose wrong seat while booking the bus, i need to change the seat, I don't want to pay any extra charge, please help with that....

I booked a ticket to travel Kanchipuram from Silk board, Bangalore.
Departure date and time :[protected]:05AM

But bus didn't come till 09:30 AM, So I called operator mobile number [protected]. I got reply, saying bus is 1hr delay.
I haven't received any notification for the same, So I asked him, why it wasn't communicated prior.
Operator told, If you want to travel wait 1hr else you can go back to home.

Then I contacted Redbus, the customer care executive denied refund and told me same like operator.

Till 10:40 AM the bus was not arrived, So my wife, kids and I left the place.

So I was forced to go back to home. I need refund, please someone help me.

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
Trip ID:
TSCG67247079

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
TRIP id;
TSCG67247079...

On 12-12-23 i booked a ticket in H.P.TRAVELS, through REDBUS APP for my parents (father age-70y, mother age-58y) for their journey on 16-12-23 from tirupati-eluru. ticket number- tsd[protected], ticket worth- Rs.3447.90/-. as per reservation bus departure time is 11.45pm on 16-12-23. but on 16-12-23 at around 1am i got a call from bus driver and he stated that we have to start our journey at that time. i am shocked with his phone call and immediately contact with bus operator in given number -[protected] but i din't get proper response from them. then i contact with redbus helpline -[protected] and complaint number[protected]. they told that "bus opertor is not respondoing we will getback to you" this same answer i got even i called them 3 times on that day. on 16-12-23 around 5pm one of their customer care executives told me that "still bus operator is not answering our calls you may plan other sources for your parent’s journey, within 48 hrs this issue will resolve". based on their word i reserved a ticket in apsrtc ( ticket no[protected], ticket worth Rs.1958/-) for my parents’ comfortable journey. on 16-12-23 at around 8pm they replied me that we have to start journey on 16-12-23 IN H.P.TRAVLELS BUS at 11.45pm AMOUNT REFUND will not given. When i have issue either but operator or Redbus team fifnt given solution ontime. After made an alternate arrangement for their negligence they are simply saying SORRY and AMOUTN REFUND will not be given. Due to REDBUS and H.P.TRAVELS negligence I LOST Rs.3447.90/-. Pls help me on this to get my amount refund

I have booked ticket for a round trip. My first journey is cancelled. I am unable to find return journey ticket for cancellation. My ticket number is TSCC71549323.

My email is [protected]@gmail.com
My mobile number is [protected]

please help as this is a huge amount for me....

I have tried to book a ticket from Redbus website, the amount was deducted and ticket not booked....

I recently booked a ticket for a journey from Kozhikode to Trivandrum and a few days back I got a message that my bus has been cancelled. I tried to contact the customer care and registered a complaint but was of no use. There has been no response from their side. Its very important for me to travel that day so I need that amount asap. Attaching the screenshot below....

1 -- B2 seat not found another seat on adjust
2- bus charging board not working and damaged
3- seat galary very bad
4-- offline customer payment 1900 and we have paid through red bus 2600
5- blankit and pillow, water not Received
6. Very poor bus condition
7. 17 kg our bag laguge 100 RS extra given

Ver bad our experience through Redbus.

Photos and videos attached

I want full fair Refund..

I booked a ticket from Bangalore to Hospet on 22nd November and changed the date to 24th November even I paid the extra 200 for the bus. When i contacted the redbus about confirmation on seat and as I dintvget the ticket they informed me that your tickets is confirmed and you can travel with the same ticket but when I the passanger entered the seat some other lady was sitting.I contacted vrl they said it's her seat and at the time of departure i contacted the redbus then they informed that my ticket has been cancelled.if I dint call they would not even bother about that as a female passenger it made so insecure in Bangalore dint knew what to do next. When tried to contact redbus they are trying to escape from ending chart giving time.untill now i dint even get refund

I was booked bus from redbus m r travels from ajmer to unjha-gujarat.the time mentioned 5.30 pm but till 6.30 pm i amm waiting bus is not coming i already paid advanced booking.

Dear Sir,

If a ticket is booked in urgency wrong then no option of cancellation of ticket just after booking confirmation. In our opinion fresh ticket bookings should be given a chance of reversing or cancelling ticket for 5-10 minutes if it is booked wrongly.

Due to which Company gets full money and our seat goes empty which is a huge loss of money for us if we don't have money to book the correct bus ticket.

Our situtation is very annoyed at that time due to no option of recovery of money.

Please check for option resolving of my ticket which was wrongly booked when my phone was over processed & everything was hanged & no option to stop all process done wrongly.

Ticket no.-TSD[protected]
Travelling from- Chaibasa (Remote location)
Travelling to- Ranchi
Reason of Complaint- Timing of 3AM select wrong

Abhishek

Had a worst Experience travelling from Chennai to Coonoor as the bus TN05CC1955 was old with no good maintenance it seemed. Self starter did not work so passengers had to push the bus to start, front windshield was with cracks. This bus ticket that was costly not a value for money or the Bus was Not worthy for money. The MD of the bus said, "sorry" on my call on 6th December 2023, which would not pain him much as already he got the money and no loss to him because of the poor conditioned bus. Passengers are taken for granted to earn their profits. The money what he earned from the bus was at the cost of passengers. If he is reasonable, some compensation should be given to those who lost their time and missed their appointments like me which costed a lot to them.

The Bus got 1st breakdown around 2 am and ran without AC suffecating until Ulunthurpet, it was said that dynona did not work and waited for about three hours outside bus at night. After 2 hours we were told that a spare bus has been arranged (not true it seemed but to make to make the passengers calmer. The MD said, it was a mistake or wrong information by YBM's customers support center) so the driver asked the passengers to get down. After getting down no spare bus came so our bus TN05CC1955 was repaired and we traveled by the same poorly maintained bus. After 2 hours of running the bus from Ulunthurpet after replacing the dynamo, the bus was stopped because one of the back tires bursted - 2nd breakdown. The tire was a retread tire. When I spoke to the MD of YBM he mentioned that the tire was due for change and he was responsible for not changing when reported but he blamed the driver saying that he did not drive carefully. Thus again we were delayed because of replacement of tire. So in total the bus was late by around 4 plus hours to reach Coonoor. I was told by another passenger that the bus was used by her family recently and it broke down so the passengers were sent by other bus. Thus YBM uses a bus which is not in good condition though it has run on hills which is a high risk to the passengers. High cost ticket, No proper communication to the customers and poor maintenance and rude response by one of the drivers are some of the problems faced in the bus TN05CC1955 on 4 Dec 2023. Important meeting has been missed. No compensation financially.

Traveled from Chennai to Coonoor on 4th December 2023 in bus TN05CC1955 -YBM Travels ticket cost was Rs.1890. This was not a normal price too

Team,
Ticket no - TSCH87136825

I would like to complain on my fellow passenger who disturbed my sleep the whole day by getting into my sleeper seat with her and her kid. She almost occupied half of my seat. I couldnt sleep for whole night. There were times when i woke her up to move to her seat. Still she dint bother to move. I complained this to the bus driver. When i did she instead reverse complained on me that i woke her up 2 times during the night and she couldnt sleep with her son who looks like above 6 or 7 years. This is ridiculous. How can 2 people sleep in one seat and make it uncomfortable for the other person to sleep by occupying my seat also instead. I managed to click few pictures at different times. The yellow mark is my seat line. I expect you to please do something in this case. If you say this is the policy of red bus then i cannot use red bus in future. Thank you very much. I expect you to do something.

Dear Sir, Refer to the above cited subject, the details of travels are Date of Journey: 16-Nov-23; New Shatabdi Travels (Jalaun to New Delhi), Time: 10:00pm. Ticket no. TSCC10332333. Based on mentioned details by Sister is the passengers and waited till 02:00am where bus has not reached to pickup point & also no proper response from Red bus and travels. I have called to Red bus customer care and inform that she cant wait till late nights. and bus operate insured me to full refund and now i am calling bus operator and redbus service but got no satisfactory response from both.