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Red Bus Complaints & Reviews

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Updated: Jul 19, 2026
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Red Bus reviews & complaints page 5

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A
amansen
Dec 24, 2023
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Change seat

I mistakenly chose wrong seat while booking the bus, i need to change the seat, I don't want to pay any extra charge, please help with that....
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C
chowdri123
Dec 19, 2023
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Cancellation or refund

Address: 25 maran nagar, poondamallee, chennai
Website: red

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
TRIP id;
TSCG67247079...
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I was trying to book a Lower single lady's seat; however, payment was unsuccessful and after 15mins of time period when I checked seat was still showing booked.
I have also called and confirmed by the respective bus operator, and they stated that seat is showing not booked but in redbus app it still shows its booked.

Unable to contact any redbus support. Kindly assist here.

Please note I don't have any...
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A
Anku@151
Oct 4, 2023
Nov 18, 2023
This thread was updated on Nov 18, 2023
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Refund amount not credited

On 28 Sept 2023 I book a bus ticket through Red Bus App, But due to operator fault the ticket was canceled and the refund amount of INR 1680 was Initiated. On 04 oct 2023 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. When I talk to bank executive they say that tha fault was from Red Bus Side, and Red Bus Was not talking any responsibility of it. They share...
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K
Kamya_Singh
from Indore, Madhya Pradesh
Sep 15, 2023
Sep 18, 2023
This thread was updated on Sep 18, 2023
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Refund completed but amount not received

Hello,
I had booked a ticket from Indore to Mumbai and paid for the same using Paytm UPI, I had to cancel that trip and so I asked for a refund of the ticket. The refund was Initiated and Completed but I did not receive thee money.
The message said "The refund of [Amount] has been successfully credited to your Add UPI account" because of the Add UPI in the message instead of my UPI account I think the transaction might have...
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S
subham17011994
from Kurukshetra, Haryana
Aug 6, 2023
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Gst invoice bill

Website: redbus.com

I travelled from kurukshetra to gurgaon on 05/06/2023 04:15AM R.S. 3603/-by Zing Bus . I booked my ticket from Redbus. Redbus ticket did not have Gst invoice
Redbus told me ask bus operators and they telling me to call Redbus. I need Gst Invoice Bill of both the tickets and not just Gst No.
Kindly take necessary action as soon as possible.
I am tired calling both sides and tired of trying for downloading it from their...
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P
PALERU SINDHURA
Jul 9, 2023
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Not able to download invoice for my bookings

I am trying to Download my invoices for previous bookings and app is not working...
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N
Nilotpal Moral
Jun 9, 2023
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Money deducted but ticket not issued

Website: Redbus.com

REFUND TICKET FAIR URGENTLY
To,
Dear Red bus team,

This is to bring to your kind notice that i booked online tickets through RedBus app on 6th June 2023 to travel from Tezpur to Jorhat on 7th June 2023 for 1 Member.

Payment was done through Fi card. After Payment transaction got a message stating Seat was not booked & Payment received successfully. You people failed to sent the Seat Booking message...
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M
manojs221
from Tezpur, Assam
Mar 3, 2023
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Bus didn't showed up and RedBus is not ready to refund booking amount

Ticket Number: TS3Z12465780 | PNR No:[protected]
Booking Amount Rs. 746.5

I Reached The Departure Point Well On Time But Didn't Found The Bus There. The Bus Didn't Showed Up And The Contact Number Of The Bus Operator Provided By RedBus Was Not Picking Up The Call. As A Result I Couldn't Find And Board The Bus. My Money Was Simply Wasted. I Requested Atleast The Refund From RedBus But They Are Not Agreeing To Return...
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P
Prabhu0610
Feb 6, 2023
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Required GST Invoice for tickets

I am not able to generate the tax invoices for the booking i did from red bus.
Trip ID: TRBT[protected]travel Date : 31-OCT-2022) & Trip ID: TRBP84649979

(travel Date : 28-OCT-2022)

Issue : Redbus does not provide Tax Invoices . Which is a Imp feature for travel apps....
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S
Sijal Neupane
Jan 8, 2023
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No resolution provided during Journey

Dear Red Bus

I am writing to express my mother's extreme dissatisfaction with the Red Bus bus service that she recently experienced. My mother, Sarita Chhetri (42 years old, female), was traveling from Kathmandu to Sarojini Nagar in Delhi on 30 December 2022 at 07:00 AM. When purchasing her ticket, there was no mention that there would be an interchange of buses during her journey with Red Bus. This caused significant...
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B
Baalaa3161
Jan 5, 2023
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Dropping point not correct as included in booking

I was booked ticket to Salem attur . But they get me to the thiruchendoor. No proper explanation. How to I get to Salem now...
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C
Chaphan409
Dec 4, 2022
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Paid money but did not receive ticket

Hi Admin,

I have booked the ticket from Penang to Singapore traveling date 24 Dec 2022 for two passengers i.e. Kotchaphan Phoosit and Jariyada Jariyawattana by KKKL Express. Letting you know I haven’t received my ticket yet but my money deducted from my account.

My transaction details and additional information are given below ;
TxnID : [protected]
Name : KOTCHAPHAN PHOOSIT
Description...
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U
Utkarshchaturvedi
Dec 2, 2022
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Lost luggage while travelling

BusNo:HR38AB9483
ServiceNo: Gurgaon - Lucknow 08:00 PM.Contact No:, [protected]

Pickup Date & Time: Nov 23, 2022 9:50 PM
Pickup Point: Samay Shatabdi travels
Route: Gurgaon to Auraiya
PNR: ZB[protected]
Seat: LD1, LD2

Description:-
Blue color Adidas shoes with white socks....
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A
Apoorav kaushal
Nov 27, 2022
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Bus complaint

I booked a bus ticket from Patiala to Jalandhar on red bus app with Milan bus services. The bus was supposed to pick me Up from Patiala at 4:50, but bus dint arrived at my boarding station.
When I called the bus driver he said that the bus was bypassing patiala from last 10-12 days.Which was not informed to me or given any notice about it.Due to the inconvenience caused I want a 100 percent refund of my money....
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P
Prashantmehata
from Sangli, Maharashtra
Nov 26, 2022
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About my ticket date change.

Address: Sangli

I want to change my ticket date, in which the date changing policy is expired....
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B
Blessing Marshal
from Coimbatore, Tamil Nadu
Sep 3, 2022
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Cannot cancel my ticket

Website: www.redbus.in

I booked two tickets from Bangalore to Trivandrum in KSRTC(Kerala) on September 2nd for the seat number 30&40 which cost 2477 rupees through redbus. I tried to cancel my ticket on same date that is September 2nd but it showed and error message "Something went wrong try again later". So I tried cancelling it today morning (September 3rd) but now there is a message coming up like "Sorry! We are not able to cancel your ticket. Please contact...
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H
hema muniappan
Aug 20, 2022
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No option for Ticket cancel or modify the date

Hello Team,

I’ve tried to reschedule the date on my ticket and My previous date is Aug Aug 30 unfortunately when I tried to reschedule it for Aug 31st unknowingly the app got hung when I checked out after my payment was done it’s showing Aug 24th that’s a trap and there is no cancellation option either no date modulation’s, it’s kind o[censored]nacceptable where someone paying more money.

Help me out with...
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B
Bhaskar90
from Lucknow, Uttar Pradesh
Aug 17, 2022
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Child ticket booking for Rajasthan roadways not available and additional child ticket was cut by roadways conductor of 235

Address: ibibo Group Pvt. Ltd Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Benga
Website: www.redbus.in

I have booked a online ticket through redbus for udaipur to jodhpur volvo 6.00 am on 13 aug 2023 bus no.- RJ14 PD7521
Ticket 2 -female, total amount paid 872.33 with govt applied "mahila concession".
Now point is boarding is done my 3 passengers all female including 2 child below 7 years of age.
Now conductor ask for one more half ticket as there are three passengers boarded.
But if two childs are boarded and...
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M
Mani98n
Jul 31, 2022
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Ticket not booked but amount deducted from my account

Website: m.redbus.in

Dear Team,

I made a booking on 30th August 22 from Chennai to Coimbatore.

I made a payment of Rs 749.99/- thru PhonePe.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling customer care and they insisted that the payment is not rec'd in your end and asked me to check with my Bank.
br...
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