Red Bus Complaints & Reviews

I am writing to formally raise a complaint regarding the last-minute cancellation of a confirmed bus ticket booked for my father, aged 68, for travel from Bangalore to Coimbatore on 06.06.2025 at 11:00 AM. Shockingly, we received a cancellation message just one hour prior to departure, at 10:00 AM, leaving no time to make alternative arrangements.

This abrupt and uncommunicated cancellation caused considerable distress and...

I am writing to formally lodge a complaint regarding my recent journey booked via redBus. My travel was scheduled from Yavatmal to Pune on May 27, 2025, at 07:00 PM, with Chintamani Travels. The booking details are as follows:
Passenger Name: Sanskruti Mankar
Ticket No: TU6Q39868917
PNR:[protected]
Seat No: 24L
Boarding Point: Chintamani Travels, Near Old ST Bus Stand, Yavatmal
During the journey,...

I booked a ticket through the RedBus app with Sri Renganathan Travels from Trichy to Chennai (11:00 PM departure). The bus was delayed by more than 30 minutes . The overall service was very poor.

The AC was not working, the charging points and lights were not functioning, and the driver was extremely rude and disrespectful. The condition of the bus was terrible, and it was not worth the fare of ₹1050 that I paid.
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I need the refund of my ticket for cancellation, red bus website is not working properly

I have booked the tickets for my travel on 20th May 2025. The tickets are delivered to my phone number. Because of some weather condition I tried to cancel the tickets but everytime I tried to cancel the tickets the redbus is showing the different error message. I tried to contact their customer care but they are not available anywhere....

Sir/Mam,
I bring to your kind information that I booked my ticket from Delhi to Nana Chiloda on[protected] after 6:15 P. M. The Bus Operator was Ravina Travels (Regd). But due to unavoidable circumstances, I tried to cancel my ticket immediately.. As per your cancellation policy the passenger can not cancel the ticket after 6:15 PM.in my case, I booked my ticket after 6;15P. M. with ticket no TU6G41703184, PNR NO-320143. The bus operator...

I had a very disappointing experience with RedBus. I paid an additional ₹45 for the cancellation policy, which stated that I could cancel the bus ticket until 8 PM. However, when I tried to cancel around 5 PM—well before the travel time—I was not allowed to do so.

Despite what the app showed, the cancellation option was blocked, and when I tried contacting RedBus customer care, there was no proper support or response....

Hi! My name is Supriyaa. I want to raise a complaint regarding the recent travel from Bangalore to Cumbum in Balaji Cabs. Ticket number: TU5W75464904

The boarding time was at 10.30 PM yesterday in KR Puram, Bangalore. The bus came only by 1.05 AM after 2.5 hours. There was no prior information about the delay no msg no calls nothing. When we called the driver he said he will come in 20mins always from 10.30PM. Why would you...

Subject: Urgent Complaint Regarding Insect Infestation, Negligence, and Lack of Medical Support – Krish Travels

To: [krishtravels.[protected]@gmail.com]
CC: [Include any relevant consumer grievance board, transport authority, etc.]

Dear Krish Travels Team,

I am writing to formally lodge a serious complaint regarding an extremely disappointing and hazardous experience with your travel service...

I have booked 3 tickets on 25.04.2025 from pune to Hyderabad on redbus app with Ramana travels(bus operator). The bus had broken down on 25th night and bus halted for about 1.5 hrs for repairs and again it broke on 26th morning at Sangareddy which is 30 kms away from my destination. The bus operator did not inform about the issue and again halted the bus at Sangareddy for necessary repairs. The reaching time was ideally 6:30 am at BHEL( my...

I am filing this complaint against RedBus for not processing a refund for a failed booking, despite multiple follow-ups. Below are the details of the issue:

Consumer Name: Bala Ganesh R

Booking Date: 20/03/2025

Transaction ID/Booking ID: CICAgMj5qsHVYQ

Amount Paid: ₹1, 239

Payment Method: Google Pay (UPI)

Registered Mobile Number: [protected]
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I booked a bus ticket for Mrs. Devella Chaya Krishna, Age/60, on 4th March 2025 for travel on 8th March 2025 on your Redbus portal.

While booking the ticket when I entered the card details/OTP, I did not get the payment / booking confirmation. Assuming that the payment has not gone through, I tried again and booked a ticket with a different seat no. This time, the payment went through and I also received a booking confirmation.br...

We had a total of 9 tickets booked with Red Bus, with 6 tickets under booking ID [protected] and 3 tickets under booking ID [protected]. We arrived at the designated boarding point at 9:30 PM, well ahead of the scheduled departure time. However, the experience took a disappointing turn due to the following issues:

Bus Delay and Confusion: The bus (AR 3900) was delayed by almost 2 hours, and the boarding point was overcrowded...

I booked a bus ticket via RedBus for travel from Chennai to Coimbatore with A1 Travels (PNR: AONP38BRZ282). However, the bus operator canceled the trip due to vehicle maintenance. Despite the cancellation being initiated by the service provider, I have not received my refund yet.

I have contacted RedBus customer support multiple times, but they have failed to provide a clear resolution or refund timeline. As per RedBus's policy,...

Hello,

On February 14, 2025, I purchased a bus ticket through the Redbus.in website for travel from Chennai to Vellore on February 16, 2025, departing at 1:00 PM and arriving at 4:00 PM. Unfortunately, I needed to change my travel plans and reschedule my trip for February 17, 2025.

However, I encountered difficulties when attempting to reschedule my trip online. Despite my efforts to log in and reschedule through...

My booking ID:-TU3G65217383
I booked bus ticket from redbus on 14/2/2025, I did not get the the bus number, tracking details or anything else. I talked with customer care for hours but they didn't do anything, I found out the bus was fake and the amount I paid I didn't even get that back. how can they put such fake buses on their sites...

I, Ambala Murali, booked 4 tickets on 29.12.2024 from Vishakhapatnam to Hyderabad via RedBus for Rs.7980 at 6.30 pm for my brother-in-law. However, the bus operator informed me at 6:00 PM that the bus was cancelled, causing significant inconvenience during my journey and i had travelled with extra amount of money in another bus . Despite multiple calls to RedBus, I have not received a resolution or refund, with my case escalated but unresolved....

Bus Details :

Shirdi To Hyderabad
Booking Id : TTD[protected]
Bus PNR : SVRS250823-SVR 919A
Bus Partner : SVR Tours & Travels

Dear Customer Service Team Of RedBus/ SVR Travels,

I am writing to formally raise a complaint regarding the highly unprofessional and inconvenient experience I had with your bus service[protected]. I am extremely disappointed by the lack of reliability...

I tried booking a Bus ticket on 19/12/24 form Bangalore to Cherthala(20/12/24) for 2 members, I filled in all the details and made the payment through debit card for Rs.8, 817.90.
I registered a complaint on 26-12-24 in this consumer complaints stating that the amount had been deducted from my bank account but I never received any confirmation or any information further on the ticket
right after posting the complaint in the...

While booking the ticket the cancellation policy was available, but now when I try to cancel the ticket, it is not possible. The bus operator is metroline travels. The travel date is 5th Jan 2025....

I was booked a ticket from Bangalore to Ahmedabad (Operator – National Travels). I received a message from the operator at 8:15am on[protected] before 30 minutes of boarding “Due to traffic in city your bus will be delayed by 4hours 30 minute”.
I was waiting outside the office to get the update on bus and trying to reach on a phone no given in WhatsApp message of ticket, but there was no response by travels and operator. After that I am waiting at office 2hour, Office is still not open and no one picking my call that’s why I cancelled ticket at 10:27am. I received the message of make my trip you will get refund after verification within 3 days.
I have booked other travel bus nearby called Jain travels. After cancellation I have seen the my trip was completed which I never catch the bus of National travels which ticket was already cancelled by me, than how it is showing it the trip was completed. I raise concern to customer care (Sai, Shivani, Mandeep and others) and called on 15th, 17th and 23rd of Dec 2024. They told me that the operator of National travels is inform them that I catch bus and complete my trip on time, but as mentioned I had book another ticket (Jain travels) and catch the other bus then how I complete the trip in national travel (Ticket was cancelled by me before trip). And trip was showing me complete How it is possible the trip ticket was cancel and they access to board me the bus in which I have never travelled?
I have submitted the all the evidences to [protected]@makemytrip.com, but till date I never received any resolution and refund of amount. Customer care is informing me we are not able to refund amount because you have completed the trip as informed by the bus operator (National travels).