Red Bus Complaints & Reviews

May 11, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We tried reaching you on the registered contact number multiple times. Unfortunately, the calls were not getting connected.

We would like to inform that a full refund was initiated on 5th May 2020 for the ticket ID: TP[protected]. The refund should reflect within 5 - 7 bank working days in the source account from the date of initiation.

Please be rest assured the refund process is complete from redBus end. Kindly request you to check with your bank if you do not receive the refund in the mentioned timeline.

Thank you for contacting redBus.

With regards,
Team redBusa

May 11, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We tried reaching you on the registered contact number multiple times. Unfortunately, the calls were not getting connected.

We would like to inform that a full refund was initiated on 5th May 2020 for the ticket ID: TP[protected]. The refund should reflect within 5 - 7 bank working days in the source account from the date of initiation.

Please be rest assured the refund process is complete from redBus end. Kindly request you to check with your bank if you do not receive the refund in the mentioned timeline.

Thank you for contacting redBus.

With regards,
Team redBus

Apr 23, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. We have checked with our relevant team and we see that the refund of Rs 1350/- had been processed from our end on 22nd February 2020. Here is the ARN N[protected] for you to check with your bank on your refund status.

We see that a chargeback has been raised from your end on this. Request you to contact your bank with the ARN number for more details.

Thank you,
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 

Apr 14, 2020

Red Bus Customer Care's response Hi Kush!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP4C77703720. I’m Thokchom and I have been working on your case.

As discussed, your refund is stuck with the payment gateway. We have escalated this matter to them and they have assured us that they will be processing your refund shortly. Please wait for 5 - 7 working days for the refund to reflect into your account. Do let us know in case you don't receive it by then. Thanks again for reaching out.

Details of the transaction are given below:

•       PO No. : [protected]
•       Refunded Amount: Rs. 1365/-

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days. I do hope this solution made you happy. 

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. 

Have a great day! 

Take Care,  
Team redBuddy 

Apr 08, 2020

Red Bus Customer Care's response Hi Suvarna,

Greetings from redBus!

We sincerely regret the inconvenience caused due to the delay in refund. This happened due to a rare technical glitch.

We have re-initiated today 8th April 2020, the refund of Rs 750/- from our end and this will reflect in your source account within 5 to 7 business days.

Thank you,
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 

Apr 06, 2020

Red Bus Customer Care's response Hi Arockiam,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP3P72876518.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 17th March to the mode of payment used by you for this transaction. 

The refund for your ticket has been initiated from our end on 17th March to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days. 

Details of the transaction are given below:

•       PO No. : [protected]
•       Refunded Amount: Rs. 787.5/-

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank.

I hope this response was satisfactory. 

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!
 
Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.  

Mar 30, 2020

Red Bus Customer Care's response Hi Ravi!

Greetings from redBus!

Thank you for reaching out to us regarding the issue faced with your ticket number TP4K59604366.

I understand that the poor experience would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle-free quality service in the future.

As discussed on the call, we request you to visit the nearest MSRTC counter with valid id proof and ticket copy to collect a refund. As per MSRTC T&C refunds are settled from MSRTC's end at their counter.

I do hope this response was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.
Have a great day!
 
Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same. 

Mar 26, 2020

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

Ticket ID - TP4N64439569

We are sorry that the bus was cancelled by the bus operator due to unforeseen reasons. We have taken your concern with the operator and have shared feedback on this regard. We have also asked him to ensure that such instances never occur in the future. We have initiated the refund on 26th March 2020. You will receive the refund within 5-7 bank working days. Thank you for contacting redBus. Have a good day.