Red Bus Complaints & Reviews

Return my rs.1500/- wallet amount which is unsed. I'm in dire need. I lost job due to pandemic situation, i need to support my family...

Kindly pay to my contact number: [protected] (Gpay, paytm or phonepe)

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Red Bus Customer Care

from Bengaluru, Karnataka

Jun 17, 2020

Verified Support

Hi,

Greetings from redBus!

We are sorry to hear about this. We request you to kindly contact us at [protected]@redbus.in and share your registered email id and contact number. We will assist you accordingly.

Thank you,
Team redBus

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Website: www.redbus.in

Hi fee months back i have added rs.1500/- to redbus wallet my account. But my trip was cancelled. My money is still is still lying in redbus wallet account... I need my money back as i'm in dire need of it to support my family in this pandemic situation. Kindly help and transfer my money to [protected] (Gpay, phonepe or paytm)...

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Red Bus Customer Care

from Bengaluru, Karnataka

Jun 17, 2020

Verified Support

Hi,

Greetings from redBus!

We are sorry to hear about this. We request you to kindly contact us at [protected]@redbus.in and share your registered email id and contact number. We will assist you accordingly.

Thank you,
Team redBus

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Address: Domlur Layout, Karnataka Bangalore Bangalore District Karnataka India - 560071

Website: www.redbus.in

Redbus
I booked srs ticket from redbus on 26may2020. But srs travel not allowed to board the bus due to 5yrs children not allowed to travel with mother as per government rule. But these guidelines are not mentioned in redbus app/site. Redbus assured that redbus will refund the amount with 48hrs. But till date redbus refunded the amount. And after long discussion redbus try to refund only 50percent and shut my mouth. And another 50percent redbus try put their pocket. So please help me to get full amount which i paid. Srs not allowed to travel and now redbus not ready to refund. Please help to get my money back

Aug 10, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2020

Red Bus Customer Care's response Hi Raghavendra,

Greetings from the redBus!!

We truly regret the inconvenience caused. Kindly accept our sincere apologies for the hassle. As discussed on the call with our social media team, we have tried to provide the best possible resolution from our end. Please confirm the same on Facebook or here if we can go ahead and initiate the promised refund of 50%. We request your kind understanding in this regard.

Awaiting your revert.

Thank you,
Team redBus

Verified Support

Jun 03, 2020

Red Bus Customer Care's response Hi Raghavendra,

Greetings from the redBus!!

We truly regret the inconvenience caused. We have initiated a full refund back to the payment source and it will be credited back in 5 to 7 business days. We appreciate your kind patience in this regard and promise to serve you better going forward.

Thank you,
Team redBus

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Sir
Request for refund amount of rs.4435 booked for bus ticket through redbud.in for srikrishna travels from chennai to hyderabad on 4th may which was cancelled due to lockdown.

I have received a message from payumoney on 04.05.2020 stating that "your refund request of rs 4435.00 against proposal no: [protected] received from ibibo group private limited has been processed on your card, and will reflect in your account within 10 working days."

Till now i did not receive any amount.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jun 2, 2020

Verified Support

Hi Harshith,

Greetings from redBus!

We did check the details of the complaint regarding the booking ID: TP5Y33536787. We did speak on the contact number: [protected]. We hereby confirm to you that a complete refund against the booking was processed to the source account on 4th May, 2020 and shall be reflecting in your account against the refund reference number: 74332740126012515080744.

However, in case the same is not received by you, then we would request you to please reach out to the respective bank and check for the same.

We are attaching the screenshot of the refund processed for your reference.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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My name sambasivareddy
I booked my bus ticket by redbus on 21 march 2020 ticket no:64430456 for dated 22 may 2019 that tckt amount was 1077/- rs. And cancelled it on 03 april
But but my problem is still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days
Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Aug 10, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

We're unable to fetch the details from the provided the ticket ID so we request you to share the redBus ticket ID and registered mobile number to [protected]@redbus.in and we'll look into it.

Thank you for contacting redBus.

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Address: Hyderabad

My bus was cancelled on 22 march'20 due to covid-19 lockdown and have requested for refund to my bank account they denied to do it and transfered to abhi us wallet to which i have clearly intimated to transfer to bank account, they asked me to share the upi id screenshot so that they can initiate the transfer to respective upi id and the tat which was promised me was 48 hours now its been morethan 9 days after sharing the upi id to [protected]@abhibus.com and the cancellation which happened passed 2 months still now there is no response and refund. I have been trying everyday speaking to customer care which they were really irresponsible. Pathetic service and irresponsible customer care.

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 24, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We would like to inform the shared ticket is not booked from redBus platform. We kindly request you to share the ticket booked from redBus so that we can assist you.

We will be waiting for your response.

Thank you for contacting redBus.

With regards,
Team redBus

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I have booked bus ticket to travel on 15.4.2020 from ernakulam to chennai through red bus on 4th april 2020. Due to covid19 lock down, the trip was cancelled and i was informed that the ticket fare would be refunded and credited in my bank account. But till date the amount is yet to be credited.
Ticket no. Tp[protected].
Pnr:ybmb371658
Travel:ybm travels
Total fare: rs.2730/-
Passenger name:reethupriyadarsini

Aug 10, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Red Bus Customer Care's response Hi Reethupriyadarsini,

Greetings from redBus!

Ticket ID - TP[protected]

The refund is already successfully processed from our end on 16th April 2020. We request you to get in touch with the bank with ARN - 30005100950095218380202 for further assistance.

Thank you for contacting redBus.

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Booked a bus from amreli to mumbai on 5th may 2020 for 18th may 2020 for 2 passengers. 2000/- amount was charged for same.. Suddenly the bus got cancelled automatically
Ticket no. Tp[protected]
Kindly refund the full amount as soon as possible. As i have not received any mail regarding same.. Kindly look into the issue and refund me as soon as possible...

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 11, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We tried reaching you on the registered contact number multiple times. Unfortunately, the calls were not getting connected.

We would like to inform that a full refund was initiated on 5th May 2020 for the ticket ID: TP[protected]. The refund should reflect within 5 - 7 bank working days in the source account from the date of initiation.

Please be rest assured the refund process is complete from redBus end. Kindly request you to check with your bank if you do not receive the refund in the mentioned timeline.

Thank you for contacting redBus.

With regards,
Team redBusa

Verified Support

May 11, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We tried reaching you on the registered contact number multiple times. Unfortunately, the calls were not getting connected.

We would like to inform that a full refund was initiated on 5th May 2020 for the ticket ID: TP[protected]. The refund should reflect within 5 - 7 bank working days in the source account from the date of initiation.

Please be rest assured the refund process is complete from redBus end. Kindly request you to check with your bank if you do not receive the refund in the mentioned timeline.

Thank you for contacting redBus.

With regards,
Team redBus

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Address: No9, jalan bahagia5, Taman Bahagia, Kuala Krau

Hi, i want to withdraw the money from redbus and there is no option to do so. Please help me do so because in redbus wallet there is limit time for me to used money buy the ticket.

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I booked my bus ticket from karur to chennai on may 5 2020 ..ticket number is TP5K48821472 ..It was cancelled due to covid 19 on april 21 ..they told the amount is credited within 5 bank working days ..but still the amount not refund in my account ...the bus ticket amount is Rs.420.Please refund the amount as soon as possible. .
Thank you

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Booked our ticket from different mobile no bokked 3 tickets customer executive said the 2tickets refund started 17th april andbanother was 18 but still didn't get the refund please make a confirm call also they playing again and again the voice mail

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Address: D 305 , silver county apartment , silver county road , Kudlu , bangalore 560102

I had booked a vrl bus ticket on 21/02/2020 (Bangalore to bombay for journey date 23/02/2020) by paying 1575/- through my syndicatebank credit card ending with 2007. But next day i. E. On 22/02/2020 i cancelled this ticket & immly got a message from red bus that an amount of 1350/- is being credited to my cardaccount.. Though over 2 months time has passed, the amount of 1350/- is notvreceived in my credit card account. Please remit this amount of 1350/- alongside update interest immediately.. Sk abrol, mobile [protected], tpn tp 3q 60243971, transaction id[protected]

May 24, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. We have checked with our relevant team and we see that the refund of Rs 1350/- had been processed from our end on 22nd February 2020. Here is the ARN N[protected] for you to check with your bank on your refund status.

We see that a chargeback has been raised from your end on this. Request you to contact your bank with the ARN number for more details.

Thank you,
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Jagaluru

I have booked a bus from à¤šà¤¿à¤¤à¥à¤°à¤¦à¥à¤°à¥à¤—à¤¾ to jodhpur but due to lockdown my ticket got cancelled and my money is not credited in my account
Date of journey - 21/04/2020
PNR no.34333682

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Address: Palladam

Not refunding money

Apr 20, 2020

Updated by Bujilli Boy My ticket was cancelled but not refunded amound after long time

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Address: Ram mandir Shatri Chowk Alandi Road bhosari Pune 411039

Tickets cancel And Total payment not credited

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Address: Ram mandir Shatri Chowk Alandi Road bhosari Pune 411039

Ticket amount not credit

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Address: Ram mandir Shatri Chowk Alandi Road bhosari Pune 411039ae

Bus ticket are cancel massage send do not have send money
Tickets number 12592

Apr 20, 2020

Updated by Harshal Patil H Do not credit refund amount

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Hello Team,

I booked the ticket on 8th april to go on 15th april from Bangalore to Warangal.

But due to lock down extend bus got cancelled but still i was not received the refund amount.

Can you please check and initiate the refund?

Ticket Number: TP[protected]
PNR :[protected]

thanks
Raju E

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Address: Thousand lights,Chennai

On[protected], I had booked two tickets through redbus for the date[protected].My Booking cost is Rs.2770.That tickets was cancelled on[protected] due to lockdown situation.But they Did not refund my Total amount of the ticket. They refunded Rs. 1300 Only. I need to get my total Amount Rs.1385. When will they refund my balance amount Rs.1470?

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I am yet to receive below mentioned payment even after several reminders through phone or mail.
Pl pay immediately.

Dear kush shresth,

We regret to inform you that your bus shakti travels from noida to jaipur (Rajasthan) on 3/22/2020 4:45:00 pm has been cancelled by the bus operator.

We have initiated a refund for this tin tp4c77703720
Refund amount: rs. 1365
Refund initiation date: 3/28/2020 8:46:53 pm
Expected refund date: 4/4/2020 8:46:53 pm

Thank you for choosing redbus!

Best regards,
Your friends at redbus.

May 15, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 13, 2020

Updated by Kush Shresth I am yet to receive refund of cancelled bus tickets:
Dear Kush Shresth,

We regret to inform you that your bus Shakti Travels from Noida to Jaipur (rajasthan) on 3/22/2020 4:45:00 PM has been cancelled by the bus operator.

We have initiated a refund for this Tin TP4C77703720
Refund Amount: Rs. 1365
Refund Initiation Date: 3/28/2020 8:46:53 PM
Expected Refund Date: 4/4/2020 8:46:53 PM

Thank you for choosing redBus!

Best Regards,
Your friends at redBus.

Verified Support

Apr 14, 2020

Red Bus Customer Care's response Hi Kush!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP4C77703720. I’m Thokchom and I have been working on your case.

As discussed, your refund is stuck with the payment gateway. We have escalated this matter to them and they have assured us that they will be processing your refund shortly. Please wait for 5 - 7 working days for the refund to reflect into your account. Do let us know in case you don't receive it by then. Thanks again for reaching out.

Details of the transaction are given below:

• PO No. : [protected]
• Refunded Amount: Rs. 1365/-

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days. I do hope this solution made you happy.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Red Bus Complaints & Reviews

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Return my wallet amount

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Return my wallet amount

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Not ready to refund the amount

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refund amount of rs.4435 booked for bus ticket through redbud.in for srikrishna travel

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non receipt of amount of 1350/- due to me for bus ticket cancelled on 22/02/2020

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