Red Bus Complaints & Reviews

Hello, My name is Kalauddin Khan, I booked a ticket from red bus apps from Mori Gate (Delhi) to Gorakhpur on March 24, 2020.
My ticket no. was TP4P78458657
PNR NO- TS[protected]BAKX/275711/Delhi-Gorakhpur
Fare- 640.8
Seat No. 13
Bus is not running from their origin point and operator was not respondin at call, his number was switched off during schedule time.
Despite being canceled, They neither gave me any information nor mailed it.
i want my refund.
Email Id - [protected]@gmail.com

Sir i am gurunath jadhav i booked hubli to bengaluru kadri bus date 25/03/2020 night 9:00pm but bus is cancel ticket number TP4P79507480 please refund amout

I booked my bus ticket by redbus on 7 march 2020 (Ticket number (Tin): tp[protected] from pune to amravati and tckt amount was 2602/- rs. And cancelled it on 6 th march

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

I booked ticket from thirupattur (Sivagangai) to chennai on 23rd may 2020. Due to covid 19 i got information that the bus got cancelled. Still i have-not received any email from redbus regarding refund. Instead i am receiving the mail aking about travel experience. Kindly check it out and i request u to send the refund.
Ticket details:
Travels name: sri krishna travels
Ticket no: tp4n87316051
Pnr no: 458v6cba
Passenger details: 3tickets (Seenivasan, santhi, snega)

I booked ticket for 8th march 2020 on Red bus but cancelled it subsequently holding ticket number-TP[protected] that charged Rs.853. Today its 23March 2020 and I haven't received the refund amount yet. Request you to kindly consider and do the needful as soon as possible.
Passenger Name - M.Preethi

Remainder- I havent received the refund amount still . The above details were sent on 23 March and again directing the same mail on 21 April 2020.
Request you to do the needfull.

Dear concerned authority,

As you know that government has locked down many districts and don't allow running of intetstate bus. I booked my ticket from red bus for patna ranchi in pammi travels. The travel date was 23 march but due to restrictions, pammi travels cancelled it's trip. When i called the bus authority, they said bus has already cancelled and red bus will return my money.

Kindly make sure, i get my money back.

Regards
Pasha
Redbus ticket - tp4n19042178

Hii,
Bus operator cancel my bus without any information to me, also he changed by bus when i reached at bus stop, and took extra 350 each for all of my three tickets, since i was with my family, so paid him extra money, but it is very unprofessional since i was going with my family to my homw town due to corona lock down issue.
Pl discuss my concerns with bus operator and also try get my extra money back, which i gave to bus operator goon.
Regarding the orders #[protected] & #[protected]

Redbus — ticket cancellation

1 review
India
Aiswarya ganesh on mar 21, 2020
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I have booked a ticket in selva murugan travels for yesterday night trip starting from chennai to madurai 10:25pm due to personal reason i was unable to travel in that slot so i requested them at the earlirst i could do but redbus didnot allow me to cancel ticket and suggested me to talk with bus operators. I did the same but they are blaming redbus has to do on this.. I have spent 1600 rs on this. Please hele out to get my refund back

I have booked a ticket in selva murugan travels for yesterday night trip starting from chennai to madurai 10:25pm due to personal reason i was unable to travel in that slot so i requested them at the earlirst i could do but redbus didnot allow me to cancel ticket and suggested me to talk with bus operators. I did the same but they are blaming redbus has to do on this.. I have spent 1600 rs on this. Please hele out to get my refund back

I booked bus from red bus app from basti to delhi on 15th march 2020 in shree gorkhnath yatra but they changed my bus at the last moment into dhanji travel low rate bus. So in dhanji travel they didn't give us neither blanket nor water bottle. So cause of either high temperature ac or switched off ac suffocation, my wife got hospitalized. Therefore i want red bus take action against bus service and refund fare plus hospital charge i. E. Rs. 7500 asap.

Tp4g[protected] this is my ticket number
My boarding point was changed from gulbarga to humnabad as per the person i contacted on [protected] / [protected]
I have still not received any notification from redbus regarding to changes made in boarding point
I have been trying to contact their customer care from last 1 hr but the number is continously busy
I want to catch the bus from gulbarga itself.. Boarding time is 4.45 pm

Ticket number=myp4f37026987 & myp4f86554865
Both ticket need to be cancel as within the lockdown period.
Pls assist to get refund for this.
I also didn't fore see for this unavoidable case. Hopefully this can getting resolve as soon as possible.
Due to this lockdown, a lot of activities had been cancelled and a lot of inconvenience occurred. I book the ticket before the lockdown announcements and the travel period are during the lockdown period.
I also not sure this lockdown will be extend or not. Hence i am here to request for cancellation with refund.

While booking ticket on redbus ticket transaction failed message shown but money get deducted. Redbus care told me will get refund in 7 days but now it is more than 11 daya still i didn't get any amount back. I connected paytm for this they showing transaction was successful and waiting for merchant reply. I kindly request you to take action on it and try to refund my amount 1750 to my account as soon as possible.

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I booked my bus ticket by redbus on 14 february 2020 (Ticket number (Tin): tp3z99730521 from bangalore to kottayam and tckt amount was 2398/- rs. And cancelled it on 12 th may

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I want to cancel my ticket no tp[protected] ahmadabad to dwarika on dated 19.03.2020. Due to corona out break i want to cancel my ticket but red bus and paavan travel both are denying to cancel the ticket. Please help me to get the refund.

This situation is due to emergency of corronavirus and operators should help rather than looting in this type of emergency.

Looking forward to resolve the issue

Regards

Rajan vivek kaushish
[protected]

We are facing a issue, on 14-3-20 i had booked three tickets from bangalore to ernakulam through redbus and we had paid the amount through online and amount has debited from my account and they had generated ticket to us aganist the same bus, and while checking for the status on 15-3-19 redbus had cancelled the ticket without any intimation, is this the manner of redbus, this guys didn't try to reach us regarding the cancellation of the tickets and we had stuck in bangalore yestarday and think is that if any issue caused to concerned bus which we has booked why don't you guys reshecudle the ticket, after all we checked what is the issue caused to bus which we are booked to ernakulam they shows mechinical error without any intimation why do they cancelled the tickets then how could we reach home we didn't expect this kinda of behavior form the side of redbus and at that time i mean yestrday we had tried to reach the customer support [protected] no one has picking up the phone then to whom we ask for support after all this a panic situation right now in india already you guys know that and especially in bangalore and without any intimation you had cancelled our tickets i need the refund within today. Actually the issue is with your team member redbus, thing is that poor coordination is done from your collgue and they didn't update the status regrading the issue and so thing is that past 1 year i'm your customer redbus this is the first time i'm facing this kinda of issue and no customer support also not provided 😠, how could we know bus is cancelled unless you share the details, i wanna know what don't you guys cancelled the tickets without any intimation and right now i take a decision i will flash a message regarding the redbus poor coordination with customer and third-party, i won't prefer anyone to use this app to online booking, unless you guys credited me back the concern amount that debited from my account, still now not a single collgue contacted me against this issue and amount is not yet refunded yet.

Well i will share the details of booking, redbus mticket
Route: bangalore to ernakulam
Ticket no: tp4e23218506
Passenger: ajeshkumar tj (26, male)
Pnr: ts[protected]weys/500166/banglr - ekm 01a
Travels: aeon connect
Departure: 11:35 pm mar 15, 2020
Seat numbers: g1, g3, g2
Total fare paid: rs.2889.0
Boarding point: kalasipalyam
Landmark:. Lalbagh main gate
Address: kalasipalayam
Boarding point contact: [protected]
Aeon connect customer care: -
-
You can reschedule the ticket till 14 mar 2020 10:15:00 pm
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-
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Thanks for using redbus.
Redbus helpline:[protected] t&c apply

And we contacted the customer support for more detail and no response had came form redbus and who can accept this situation! Without any intimation, this show the value of your quality.
We had provided our details while booking including mobile number and then also they didn't intimate us about the issue. I hope you guys had understood my issue and will do needful for us
Tho you guyz are done to us is not acceptable and i hope you guys had got it and this is the first time i ever facing the kinda of issue. I like to be your customer further unless you provide me the refund the concerned amont and it's loss, who will take the responsibility of this issue, we feedup with situation ystrdy we had in. Loss of time, money and not only that we had to change the scheduled plan we are in, we had booked the ticket not for a joke. I hope this will reach the concern person and team.
Thing is that i need refund.

Hello team, i want to transfer my wallet amount to bank account. I am unable to do so. I have already lost previous balance as it got lapsed. Also redbus dpesnt offer enough services to use the waller amount. I raised it with technical team and then they asked me to raise it with management team.
Plz do the needful
My contact id.

[protected]@gmail.com...

Hi, please refer my ticket no # tp4c15116835. I have been through a pathetic experience from red bus. I had an emergency in my family out station in patiala so i urgently booked tickets for 3 people and after booking it i didn't get any contact details of bus, driver phone #, bus # but a customer care number and an invalid phone number on the e-ticket. I tried contacting customer care but poor rep sitting in ahmadabad wasn't able to assist with anything but assured that will get a text an hour before the journey but didn't receive any confirmation. I had a hell lot of trouble to find the bus with my old parents. Luckily i found the bus on very right time & requested the bus conductor to wait for 2 minutes as old parents where behind me. However that illiterate conductor threw my bag away out of the bus trunk. I was helpless at that time with my parents. Didn't have way to contact driver and couldn't do anything with the invalid number you provided on e-ticket. Customer care reps were unable to help & was taking ages to contact them. This incident took place on march 12th 2020. I want red bus to pay for and my parent's struggle and give a proper compensation with the refund.

Sir,
I want to tell that i have booked my ticket on 7/03/2020 from radhika travel via red bus. My journey was from jaipur to lucknow. But i have cancelled my ticket on 8/03/2020 around 10:00 am by the bus operator because you have mentioned that cancellation policy is only in hand of bus operator and he cancelled my ticket on 8/03/2020 and he said that he has refunded my money to red bus but according to you i have travelled so you have not given any refund to me till now. So sir please solve my issue because i am student and this money is to big for me and kindly take the appropriate action.
I have attached my cancelled ticket by the radhika travel.

Thank you.

I booked the bus named "ag bus service travels" on redbus. The travel is from sultanpur to delhi. The boarding point is pyagipur chauraha, sultanpur. And the boarding time is 08:45pm. I called the bus driver. But the bus didn't come. I had already complaint to the redbus about this. They called me and said, i will verify it with bus operator. But they didn't call me. Call me immediately. And refund my money very soon. Otherwise i will put complaint on consumer court. Why are you doing like this. Call me. Very worst bus service. This is my worst experience with red bus. It was urgent to reach delhi, and i paid extra money to reach delhi from another bus.
My ticket no. Tp4c64737301
Seat no. U17- aditya gupta