Red Bus Complaints & Reviews

Hi i am ebenezer. I booked tickets on 13.02.2020 through redbus for travel from bangalore to chennai in national travels vide ticket no. Tp3f34339852 for my daughter daffina. After sometime, i cancelled the ticket booked for my daughter also. The journey date was 22.02.2020. While booking, rs 682.50 was debited from my account 4 times. But i got the refund for three. Still the amount of rs. 682.50 taken vide ref: inb/[protected]payu.in dated 13.02.2020 was not refunded. I have to get refund four times. Kindly looked into and solve at the earliest.

Speaking about the complain:
I have booked my bus from virudhnagar to bengaluru.
Picking point is virudhnagar byepass (As per redbus mobile application).
And the pick-up time says 9:30pm and there is no bus at that time.
There is no message on the delay of the bus or nothing. At this point, i check the mobile application which says the bus is being delayed. And after few moment it says, i have boarded the bus and the bus has left. (Evidence is recorded). I call redbus customer service at this point to clarify whats happening, the service keeps on hold after listening to my problem and cuts the call. I call them again, now another representative picks the call and he also does the same. I try again, this person listens to me and says my bus is being delayed and it should be arriving in 20min (Call was on record). I wait there patiently and see no buses are there. I try calling them again and there after my calls are never being attended.

This is a high time irresponsible service that could have been expected from a untrusted red bus company now.

I booked a ticket from bangalore to chennai for march 9. Rkk bus did not pick me from my boarding location and neither did they call me for pick up. They left me in bangalore and i had to take a different bus for rs.700/-.

I am waiting for my refund of rs. 519.75/-.

Bus booking
Ticket id: 45vrkz9j
Pnr: ts[protected]mnic/280912/blr-chn 0500

I was having pick up at 11.50 pm at karad but the driver number given was switched off so i called the customer care they were also speaking rudely. And the bus has not arrived.
So i want a refund.
This is my ticket no. - tp[protected]
Name - namdeo more
Emai id - [protected]@gmail.com
Route: karad to mumbai
Ticket no: tp[protected]
These are ticket details

Passenger: namdeo more (53, male)
Pnr: ts[protected]eakk/357924/kol-mum 07 thane-borivali
Travels: vaibhav travels

Departure: 11:50 pm mar 8, 2020
Seat numbers: 14u
Total fare paid: rs.577.5

Boarding point: opp. Pankaj hotel karad
Landmark:.
Address: near kedarnath petrol pump
Boarding point contact:[protected] [protected] 2657274 [protected]

Vaibhav travels customer care:
—
You can reschedule the ticket till 08 mar 2020 11:50:00 am

I have raised a ticket to cancel my booking as it's a alarming situation in hyderabad having 45 positive cases of karona. As govt. Asked us not to go for group gatherings or public places we requested them to cancel even though as per the booking policy it's not cancellable and on opening a ticket we were assured by redbus if vendor accepts the refund we are ok refund the entire amount. But today me. Navneeth from redbus calls me and tells vendor is ok to refund but redbus is not sensible to such issues so we cannot refund the amount of 169/- used for the booking from the wallet. This a exceptional case where in entire world is worried and these people say either you go get effected or loose your money. They dont have corporate social responsibility. They are not bothered about the customers they want to make only money. Why should i loose my hard earned money and my wallet money just because of these people's negligence. Request you to look into it and call back me with best possible sol on my mobile [protected]

I booked a ticket from bangalore to trivandrum, and accidentally booked it for 08th of mar'20, instead of booking it for 09th of mar'20. Since there was an option to reschedule the ticket offered by the redbus, i tried rescheduling the ticket and due to technical difficulties the ticket was not rescheduled and was asked to try again later after 12 minutes. The ticket number: tp[protected].

I reached out to the support executive of the redbus, and the agent who spoke to me asked me to try again later. Like advised, i tried later after 15 minutes, and the same error popped up again. I tried twice, and gave a call to the support executive, arya, who behaved very rudely and asked us to wait for the supervisor. We stayed on the call online for 15 minutes, and no response from the supervisor. The agent asked us to wait for 24 - 72 hours for the technical team to get back to me after the investigation. I asked them to cancel the ticket so that i can re-book again, and the agent denied my request for a refund, and asked me to book the ticket again.

This is not what was expected from the redbus after being a valuable customer from past 7-8 months. Really disappointed, and i would like this issue be sorted out at the earliest. I want my full refund and compensation for the inconvenience caused.

Thank you.

Bus operator's haven't picked us at boarding point. I tried and contacted them, but they didn't respond even after so many attempts. My actual departure time is 9.20 pm at tirumala electronics (Bhel). But i was waited for bus more than 2 hrs i. E. Upto 11.40 pm. Red bus customer care was unable to take my calls and even they are not in a position to resolve my problem. Still red bus is not pick up my calls.

I have booked a ticket frm bhopal to indore for bus of dated 07/03/2020 7:30 pm and accordingly i reached at boarding point but when i reached at the already left without picking me up than i reached to ticket counter and they confirm that the bus picked someone else who has subsequent booking for another slot. Instead of arrange for pickup the chartered bus charge me 100 for the account of pnr modification

I am very disappointed with this service. I was given confirmed ticket from chandigarh to jaipur.. The boarding station was said to be isbt 43 chandigarh.. We were running from counter to counter in rain.. But there was no said bus. We called the numbers given on website. No one picked the phone. When someone picked they said we dont have any bus at the said time. And disconnected the phone. Then someone on bus stand suggested us to go and check sector 17 isbt as all rsrtc buses go from there.. When we went there they too didnt give satisfctory answer. No said bus was available.
We were highly harrased. We have to return gome disappointed. We were unable to go to jaipur due to your poor service and customer service.. Our money got wasted on the bus booking.. Our jaipur hotel bookings and return ticket bookings are wasted too.

I am very disappointed with this service. I was given confirmed ticket from chandigarh to jaipur.. The boarding station was said to be isbt 43 chandigarh.. We were running from counter to counter in rain.. But there was no said bus. We called the numbers given on website. No one picked the phone. When someone picked they said we dont have any bus at the said time. And disconnected the phone. Then someone on bus stand suggested us to go and check sector 17 isbt as all rsrtc buses go from there.. When we went there they too said they dont know about any bus around this time.
We were highly harrased. We have to return home disappointed after so much harrassment we were unable to go to jaipur due to your poor service. Our money got wasted on the bus booking.. Our jaipur hotel bookings and return ticket bookings are wasted too. I have suffered huge loss due to your negligence

Bus didn't pick me

I was waiting at the boarding point in front of bajaj showroom, hadapsar, pune.
Bus driver didn't even bother to wait and pick me up.
When i called him he told me that we have passed your boarding point now it's your choice how to deal with this situation we can't pick you or if you want to complaint anyone you can we dont care or you can take another bus having seating arrangement they will drop you to destination but actually my ticket was for slipper coach,
Its total mental harassment for me, this happened first time in last 5 years.
Request you to refund my amount and take serious action against bus operator.
Ticket no. - tp[protected]
Bus details : akanksha travels pune to latur mh13cu5844 march 05- 11:55pm

Hi team,

Its been a long time i am using govt. Travel (Bus) services and not any private service like redbus, as i always felt that these private services are not reliable. But this time i tried booking a bus from redbus as i desired to travel from a luxury bus comfortably. I booked my bus almost 10 days earlier from my travel date so that i would get more number of seats to choose from, as i had to visit my hometown on the occasion of holi so i booked the bus 10 days earlier as on these days buses gets fully occupied so quickly. But on the date of travel i receives a message from the bus service i booked, that "your today's trip will not be operational due to some operational challenge". I seriously got a shock after reading this message as i knew i will not be able to book any bus now. Because all the buses were fully occupied. As a result, i will have to postpone my travel.

This results in such a way, that i will never ever book any private bus service as they may provide us luxury service but they will always lack in backup services. They always ends up a conversation saying "sorry sir, we are helpless in this". Please find below my ticket details for more information on this matter:

Pnr : 182305
Date of journey : 06 mar 2020
Seat no - 23, 24
Boarding time - 08.50 pm
Boarding location - iffco chowk
Drop location - rishikesh
Driver no - [protected]

I know this very well that even after raising this feedback or escalating this nothing is going to work. This will remain the same as always but i just want you to know more of the private bus services.

Dear sir,
I am kiran mohan mali have pnr no[protected] and ticket no. Tp[protected].
I am facing issues before traveling, i had informed by u that departure time is 7.45 pm dated on 5 march 2020 but recently said by your team on telephonic comunication that to be reach on boarding point before 6.00 pm.
Also said by you that your travel will change at surat
What is this?
Due to this type of service we will...

This is to request you to concern on following matter.

We are highly disappointed by your services for following reasons; 1) we scheduled bus timing at 8 am but didn't get any confirmation of its departure, 2) at station no bus was standing to be scheduled at 8 am for allahabad despite clearly mentioned on online ticket.

I can understand in country like india time is not valued as it should be but a service provider companies such as redbus this is not expected at all.

I would request to take necessary action regarding this.

Redbus service is going hilariously down...
Whenever i book the ticket it never doesnt get booked in a try..
Money gets deducted and the message "sorry we could not book" is very heartbreaking.
Recently 26/27 feb i booked the ticket from khambhalia to bhavnagar and the same happened and even yesterday i tried to book the same but no improvement...

I lost my money two times...
And i m not yet refunded..

Kindly help to resolve my concern.

I booked a ticket with below details and had requested for rescheduling the same on same day as the booked date. It was mentioned in the ticket that I can do that. However on request, it was not honored and was suggested to cancel with charges of 500. Please find the ticket details below. kindly help.

redBus mTicket

Route: Hyderabad to Chennai
Ticket No: TP3Z39928584
Passenger: T Ravikanth (34, MALE)
PNR: TS[protected]NKGG/SKT196847/SKT - 152
Travels: Sri Krishna Travels

Departure: 07:00 PM Mar 17, 2020
Seat Numbers: L12, L11, L10
Total fare paid: Rs.4063.5

Boarding point: Chandanagar
Landmark: Near Sai Krupa Travels Gandhi Statue Ph;[protected]
Address: Chanda Nagar
Boarding point contact: [protected]

Sri Krishna Travels Customer Care:
--
You can reschedule the ticket till 17 Mar 2020 12:15:00 PM
--

redBus Helpline:[protected]

Today, while booking a ticket on red bus, we selected apsrtc bus services to travel from balanagar to kanigiri vide
Pnr no. 99059520
Ticket no. Tp3v55491126
Our pickup point is at balanagar, so we went to balanagar rtc (Aps&ts) reservation counter to know about the status of bus as it was half an hour late. It has to come at 7.50pm but came at 8.20pm. The persons in reservation counter @ balanagar are very rude that they are not telling us why the bus is delay but just saying us to go and ask red bus for any enquiry as we booked under red bus.com.
They said they serve only those people who book ticket at reservation counter. Then what about people like us who book online ticket for gov't services. I kindly request to provide driver's contact no. When we book ticket or provide reservation counter support so that we can use government service buses again and again.

Since i booked the ticket through redbus and no response or refund agreed from redbus due to the parveen travels staff behavior in the bus which i have not traveled.

"i have booked bus from chennai to hyderabad in parveen travels, on 23/02/2020 through redbus, i was awaiting for bus at padi. When i was about to board the bus, i was stopped by staff & they asked me that i have consumed alcohol, i was not allowed to speak & there is no where in the policy mentioned that passenger should not board bus after consumption of alcohol.in no time bus left the location without boarding me. When i spoke to redbus they asked me to speak to parveen travels, they were not ready to listen.

Bus ticket : chennai to hyderabad
Date of travel : 23/02/2020.
Boarding point : lucas tvs, padi
No of passenger : 1, male
Booked amount : 1595
Boarding time : 8.00 (I was on time at boarding point)
Ticket number : tp3m74165594
Pnr : abbk[protected]
Bus no : tn01ba7599
Contact details shared with passenger : [protected]

Why was not allowed to board, and there is no policy, if it was there i would have followed and also no prior communication to passenger.

Since i was travelling first time to hyderabad i didn't know this policies, because of this it created depression & loss of money and time to me, and even redbus or parveen is not refunding amount fro which i have not traveled in the booked bus.

I think there is fraud activities carried out by parveen travel staff not boarding the booked passenger and not allowing to board bus, saying some reason which is not mentioned in the policies.
I would agree if i would have given any disturbances after boarding they could have stopped me and asked to move out of bus. But this was not case, without understanding customer, this kind of activities causing more trouble to passenger and they are trying to get another passenger on the way to make more money by cheating me by not refunding 1595inr + other passenger money additional profit for the staff of parveen travels.

Kindly solve this issue and find my contact details below
Personal contact [protected]
Email : [protected]@gmail.com"

I hv book ticket on redbus for dnr travels from pune to wani dt 22/02/2020 at 8 pm.. But now still 12.15 am of 23/02/2020 but yet not started to destination. And it's very bad experience from travels agent so as it's very much suffer to us. Travels manager do not give proper answer and not able to say timing.. I m waiting till now and very much hungry.. It's so much bad experience.. I m very much suffer from physically and mentally..
So why not bear monetary penalty to this travels agency?
And why i have not give compensation from this?
And why i hv not published to facebook and other social media about this very badly experience?
And why not u means redbus and also dnr to get punish?
.. Why i hv very much suffer?

With reference to the above subject, i was booked a bus ticket from bangalore to ravulapalem for09/02/20 on05/01/20 through redbus.com, but the amount of rs is 2400/- debited from my hdfc account the ticket was not generated my contract phone no: [protected] and passenger name is veeerabhadra raju so please consider my complaint and doit needful as early as possible