Red Bus Complaints & Reviews

When i was booking the ticket on 19.02.2020 from ahmedabad to veraval (Madhuram travels). By mistake i had entered the wrong date. And after confirmation at a time bus driver is calling me bas us waiting for you that time i check my date.

. Then i called redbus customer care, they said that the not possible refund your money n cancelled the tickets

. The thing is i got debited for total 3 seats.. Till now i didnt...

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Address: 560003

Website: www.redbus.in

I have booked my travel for 20th feb 2020 from bangalore to hyderabad. When i was booking in home page of redbus.in the departure time is reflected at 13:30, which is normally treated as afternoon of 20th feb. After paying 1500/- online i have received with confirmation ticket which reflects as midnight 1:30. When i called customer care they simply rejected saying that they cant cancel nor reschedule my ticket and cannot give refund. Outrightly customer service agent says complain whereever you want but they cant give refund. When asked about the time mentioned in their website they say they use railway timings. When i questioned that i have booked bus not train. Then he denied giving refund.

Travel details

Ticket no: tp3n50794721

Pnr no: ts[protected]iiir/810546/alhind cbe-hyd

May 2, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We did try connecting you on the contact number registered against the ticket ID: TP3N50794721. Unfortunately, the call was unanswered.
We did validate the details and we have received the confirmation that the booking was confirmed as per the request raised.

You are always notified of the details on the payment section and you are requested to proceed with the confirmation at your convenience.

We regret to inform that we will be unable to process a refund with regards to the same.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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With reference to the complaint id: 2580363

Additional information are as follows:
Mail id - [protected]@gmail.com
Transaction id : sb498800
Mobile no : [protected]

I booked a ticket in kpn travels for[protected] from pollachi to chennai @9pm. I received call from travels that the bus was cancelled. So i cancelled the ticket and got rs.370. Since the travels itself cancelled the bus, they asked me to request you to get the full ticket amount to be refunded. Remaining amount:163. So kindly take my request and refund me the remaining amount as soon as possible.

Mar 27, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

As discussed on the call, we have initiated the refund of Rs.163/- today and will reflect within 5 - 7 bank working days in the source account.

We thank you for choosing redBus.

With regards,
Team redBus

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I with my fellow female colleague had booked bus ticket of 1:30am from viman nagar to ahmednagar since we landed at 12:30 on airport. When we reached destined location after confirming with dolphin bus coordinator, the bus was not there and after calling, the coordinator told that bus will take more 2 hrs.
We soon tried booking another bus but it also took payment and showed delay of 2 hrs after that.
It is not about money, it is about how badly we are treating female travellers. We can ensure safety of ourselves but if we want to trust on any renowned traveller mode, what is the option?
After this big fiasco, we succeeded catching a regular st bus by looking at the 30 more people travelling with us
Requesting m/s redbus and dolphin travels, not to play with women's safety.

Mar 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We definitely understand your concern. Please share the ticket ID via mail on [protected]@redbus.in so that we can fetch the details and work on it.

Thank you for contacting redBus.

With regards,
Team redBus.

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Address: 1336, Noorani Nagar, Indore, Madhya Pradesh, 452002

Mene redbus se nafees travels ki bus book kari thi (Burhanpur to indore) me bus me beth bhi gaya tha or jab bus ke chalne ka time hua to driver ne a kr mujhse bola ke sirf 2 passengers ke liye hum bus nahi le ja sakte or mujhe ek ghante tk wapas dusri bus dhundni padi jo ek government bus thi or meri trip puri kharab ho gai redbus se kabhi bhi bus book na karaye or nafees travels ki bus to kabhi bhi book na karaye

Mar 27, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand your concern. We understand that the bus cancellation for your journey would have caused an inconvenience to you and we are truly sorry. We’ll work harder to educate our operators to prepare for and avoid such incidents in the future.

The refund was initiated on 18th February 2020 and will reflect within 7 bank working days in the source account. As goodwill, we have also credited Rs.100/- to your redBus wallet for the ticket ID: TP3J42049237 and the same was communicated to you.

Thank you for contacting redBus.

With regards,
Team redBus

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Address: 24-283 ranga reddy nagar, Balanagar, Hyderabad, Andhra Pradesh, 500037

Tickets from mumbai to hyderabad total 5 tickets citizen tours & travels all of they are above 52 years age. While booking tickets i kept the boarding point has mumbai central which it shown pickup van will pick. On the date of journey i got a call at 1:30 saying that we can't send the pickup van to mumbai central they said us to come by cad they refused to pay taxi charges also, i explain them it will be def cult to move with all the senior citizens from one place to other. After visiting to another pickup point he said us to cum another pickup point finally we missed the bus, my boarding is at 4:30. We spoke to the customer support of red bus in my 1st call i informed them that i want to speak with higher authority they kept me on hold for 20 minutes and disconnected my call. 2nd call same happen later i got call from red-bus they check with the person of citizen tours & travels but no use we payed again rs.3000 for the next bus to the citizen tours & travels person. I mistake is done from the travels they haven't provided the van at right time.

Its really very very bad services from citizen tours & travels and even red bus for supporting the this kind of travels.

I need the things to be settled asap my case number 13074783

Apr 16, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi,

Thank you for reaching out to us regarding your ticket no. TP3G74131867.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

During our investigation regarding your complaint, we received information from the bus operator that they attempted to provide you with a reasonable solution to your complaint. They mentioned that the passengers had traveled on the alternate bus hence no refund in this case.

As discussed on the call, for this reason, we will not be able to process a refund against your ticket. Your understanding in this matter is appreciated.

For any other questions please write to us at https://www.redbus.in/info/redcare/

Thank you for choosing redBus.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Feb 19, 2020

Updated by mohan kittu Hello Team,

Am not at all satisfied with your solution provided to me this shows you never care about your customer. Only i can see you support the travel who created the problem. its really a bad experience with you people.

See i clearly explained you after confirming with your support team i paid the amount of another 50% believing that you people will refund but no use with you also because more then customer you care about travel agency who can't provide a Pickup van on time to correct Place.

Verified Support

Mar 14, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We truly regret the inconvenience caused. Kindly accept our sincere apologies for the hassle. As discussed with Mr Prakash, we've initiated refund of Rs 1000 back to payment source. Refund will reflect back in payment source in 5 to 7 business days. Kindly wait for refund credit as per the time line shared. We appreciate your kind co-operation in this regard. Please note Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus

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I had booked bus ticket (Orange travels, sleeper) in redbus app for my journey from kurnool to madurai on 16.02.2020. I am new to kurnool so i followed the boarding directions as shown in the app to my boarding point. When i reached there and was waiting for bus, the driver called and told he had been waiting for 10 minutes in another location (Which was not mentioned anywhere in ticket) and he is moving, i have told him that i was in right location as mentioned in the ticket but he didn't even listen to what i am talking and asked me to contact customer care, later i got call from customer care that wrong address has been updated in the app please go to correct location and driver will wait, then i reached the correct location in 5 minutes but the bus has already left and driver didn't agree to wait.
It was late night and i had great difficulty in finding another bus and luckily i have reached the destination.

I am so disappointed with the redbus service and necessary action has to be taken.

Pnrno:[protected]
Date: 16th february 2020, 0830pm

Feb 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand your concern. For the ticket ID: TP3A87250139, the refund was initiated on 19th February 2020 and will reflect within 5 - 7 bank working days in the source account.

We apologize for the inconvenience. We have shared the feedback with the relevant team.

Thank you for contacting redBus.

With regards,
Team redBus

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I booked a ticket in kpn travels for today[protected] from pollachi to chennai @9pm. I received call from travels that the bus was cancelled. So i cancelled the ticket and rs.370 will be processed. Since the travels itself cancelled the bus, they asked me to request you to get the full ticket amount to be refunded. So kindly take my request and refund me the remaining amount as soon as possible.

Mar 27, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Gayathiri,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with registered email id and transaction id at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 560030

I am a. Ebenezer - [protected] - [protected]@gmail.com. On 13.02.2020, i booked a bus ticket from bangalore to chennai for journey dated 22.02.2020. Due to some problem in your system, my bank account was debited with rs. 682.50 four times, but ticket was not generated. Further, i did not get refund also on the same issue. Kindly looked into and do the needful.

Apr 22, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your trip id's [protected] &[protected].

I understand that this transaction failure and a delay in receiving the refund would have caused an inconvenience to you, and I am truly sorry.

Due to a very rare technical error, when you attempted the transaction this amount was deducted from your account but, did not reflect in our account.

Had we known about this, our teams would have tried reaching you promptly regarding the refund of this amount. Unfortunately, we only became aware of this when you lodged your complaint with us.

We assure you that our technical team is constantly working with payment gateways to resolve such issues.

The refund for your transaction has been initiated from our end on 16th and 18th February, to the mode of payment used by you.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected] & [protected]
• Refunded Amount: Rs. 682.5/- & 682.5

In case, you do not receive the amount within the designated time period, you can contact the bank to know the status of your refund.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Thank you for choosing redBus.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Mar 10, 2020

Updated by EbenezerA My account was debited for four times. but i got the refund for three. Still the amount of Rs. 682.50 taken vide Ref: INB/[protected]PAYU.IN dated 13.02.2020 was not refunded. Kindly looked into and solve at the earliest

Verified Support

Mar 19, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your trip id's[protected],[protected] &[protected].

As discussed, we received only 3 transactions and we have already processed the refund from our site. We request you to please provide the bank statement with us from the 13th of February till today via [protected]@redbus.in to look into the concern.

The refund for your transaction has been initiated from our end on 16th 15th and 18th February, to the mode of payment used by you.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected],[protected] & [protected]
• Refunded Amount: Rs. 682.5/- Rs. 682.5/- & Rs. 682.5/-

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked trip coimbatore to tirunelveli at feb 11 from sorna travels and due to certain substances i have cancelled it on feb 11 evening. It's been 7 days cancelled there is no refund till now. Kindly update the status of refund details as soon as possible.
My refund reference number
Enclosure details: booked ticket, refund helpline details
My mobile number:[protected]

Thank you..

+1 photos

Mar 20, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Akash,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP3D29285860.

The refund for your ticket has been initiated from our end on11th February to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 939.60/-
• Refund Reference no.: 5814387587346435704089

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the Refund Reference No. given above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Thank you for choosing redBus.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Renuka Nagar Chikhli Road Buldaba, 443001

My bus cancelled by bus operator on 4 th february ticket id is
Redbus mticket
Route: buldhana to mumbai
Ticket no: tp2y28745673
Passenger: sunanda vyawahare (54, female)
Pnr: 259773ca
Travels: meera tours and travels
Departure: 08:05 pm feb 6, 2020
Seat numbers: 1l, 2l
Total fare paid: rs.1800.0
Boarding point: chandak layout
—
Address: chandak layout
Boarding point contact: [protected]
Meera tours and travels customer care: [protected]
-
You can reschedule the ticket till 06 feb 2020 07:50:00 am
But up till date i don't get my refund is this way you are providing service to the people and earning money by doing fraud with the people.. Resolve my query otherwise i will approach consumer forum regards
Nilesh vyawahare
[protected]

+1 photos

Mar 23, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Nilesh,

Thank you for reaching out to us regarding the refund status for your ticket TP2Y28745673.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

We re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 6th February 2020 to the mode of payment used by you for this transaction.

Your refund has been initiated from our end on 6th February 2020 to the mode of payment used by you for this transaction.

PO No. : [protected]
Refunded Amount: Rs.1800/-
Refund Reference no.: P[protected]R059497

Basis the policy of your bank, the amount should have reflected in your account within 7 business days. Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above and you can also raise a charge of a dispute against your bank if the amount is not refunded.

I hope this response is satisfactory.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Panat Lane Khamgaon, Buldhana, Maharashtra, 444303

I was waiting at the boarding point in front of bharat petrol pump. Bus driver didn't even bother to wait and pick me up. Bus operator didn't even call me. When i called him he didn't respond and took no action. Request you to refund my full amount n take serious action against bus operator.
Ticket no. - tp3h52108797
Pnr[protected]
Name-akhil panat
.

Mar 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Akhil,

Thank you for reaching out to us regarding your ticket no. TP3H52108797.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call earlier, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 16th February 2020. to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

PO No. :[protected]
Refunded Amount: Rs. 1071/-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

For any other questions please write to us at https://www.redbus.in/info/redcare/

I hope I have been able to help you and this resolution made you happy.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Tirupur, Tamil Nadu, 638701

Tirupur to bangalore bus journey was cancelled by bus operator on 30/10/2019 at 8:30 am. But till now i havent received the refund from redbus.

By trip id: tnbt79101872

It is found that aeon travels agency is such an irresponsible agency with whom redbus is working. They cancel the bus tickets 1-2 hrs before the boarding time and put the travler in to hell lot of trouble. They dont even pick up the call after they leave the cancellation message, if we try to confirm reg cancellation of bus journey by them.

I request redbus to blacklist aeon travels services from bangalore to tiruppur (Tn) and refund my ₹.645/-. I have called redbus customer support twice reading this query.

Mar 19, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand your concern. For the ticket ID: TNBT79101872, the refund of Rs.645/- was initiated on 30th October 2019. Please check with your bank with the reference id: 20191030111212801300168235548798298.
Please be rest assured the refund process is complete from redBus end.

Thank you for choosing redBus.

With regards,
Team redBus.

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Address: KHB Colony, 5th Block Koramangala, Bangalore, Karnataka, 560095

I booked 5 tickets through redbus app on 10 august 2019 for travelling on 21 august 2019. But due to certain reasons i cancelled the tickets. Its been 6 months i didnot receive my refund till now. When i tried calling customer support they told me that refund was initiated but it never got reflected in my bank account. The customer support was not helpful and rather asked me to enquire about it myself.
Refund amount: ₹2342
Reference id: [protected]
Merchant: www.redbus.in

Apr 2, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Ankita,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with registered email id and transaction id at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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The driver didn't have papers of vehicle. He left the bus at sendhwa bypass and he ran. This was very unprofessional.
The owner also didn't receive calls
It was highly inconvenient. These kind of travels should be checked whether they are having papers or not. Worst service by apple travel.
I want refund of rs 1800 within 24 hrs otherwise i will complaint higher authority
Bus - apple
Bus no. - mp 09 fa 9212
Pnr - 19155
Owner name is moein sheikh
[protected]

Mar 18, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2020

Red Bus Customer Care's response Hi Nishee,

Greetings from redBus!

We request you share the ticket ID along with concern in details with us to [protected]@redbus.in and we'll look into it.

Thank you for contacting us.
Team redBus.

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I booked kpn travels in redbus.com for departure on monday feb 10th 2020 from tirunelveli to bangalore. But the bus was cancelled. There was no prior information given.in the day of travel waited for bus but it was not arrived. Called multiple numbers and there was no response from the number given in the ticket. Atlast spoke to a lady and she said bus is cancelled. This is really frustrating that no prior info was given and thry said bus is cancelled. And from bangalore i need to catch a flight as well. Till now no amout is refunded. Please check and refund us the amount.

Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We request you to please provide the ticket ID or please provide the registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

Verified Support

Feb 12, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We request you to please provide the ticket ID or please provide the registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

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D

Dharmesh Katariya

Feb 14, 2020

I booked ticket from Mumbai to Ahmednagar but not got ticket I want my money back. Red bus is giving worst service. I want my refund asap.
My contact [protected]

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Address: East Singhbhum, Jharkhand

Booked a tkt from REDBUS app on 10/02/2020 for TATA - RANCHI. Today on 11/02/2020 at 7.10 am when I arrived at boarding point I learnt that bus got cancelled. I asked the agent there he told bus is cancelled, no need to worry your amount will be refunded automatically. (copy of tkt attached)
So I took other bus at the same time for TATA-RANCHI from SARASWATI TRAVELS. (copy attached)
Is this the service they are providing. This is the 3rd grade service. Even by the time of bus departure time I wasn't notified about the bus cancellation.

Then I raised an issue regarding this via their app helpline. But of no use. (chat conversation attached)

If this is the service they are providing for online booking no one will ever book a tkt from their site or app.
And I'm not gonna recommend anyone to use their site or app to book tkts after such a horrible experience.

I want my money back.

+9 photos

Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand that the cancellation of the bus would have caused an inconvenience to you and we are truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

For the ticket ID: TP3C81119545, the refund is initiated today and will reflect within 5 - 7 bank working days in the source account.

Thank you for contacting redBus.

With regards,
Team redBus.

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A

Abhishek Ellendula

Feb 14, 2020

I booked bus in redbus the bus has cancelled and then redbus has initated refund through ibibo but till now i did not got my money
proposal no:[protected]

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Address: Indore, Madhya Pradesh

I have book indore to mumbai online ticket at 4:30 pm. On 6 feb. But no msg conformation coming on mobile. Money deducted.
Then i have book another ticket that is conform. I have already conform to operator they also reply only one ticket is conform another is canceled.
Pick up msg of both ticket is coming in mobile so i confused.
But both transection money is deducted. So please make a neccesory action for refund the...

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Address: 302019

This is to inform you that i injured in an accident during travelling from shikohabad to jaipur, i informed to redbus call center regarding accident of bus and they replied we will contact you after 24 hrs, i was injured in bus and my phone was broken in accident and i was not able to contact any body, there was no facility porovided by redbus to hospital and they have not provided any kind of service for travel, we was standing on road in night hrs. But redbus not provided any kind of service, we have taken help from a truck driver after 2 hrs

Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

Red Bus Customer Care's response Hi Saunesh,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Verified Support

Feb 07, 2020

Red Bus Customer Care's response Hi Saunesh,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with ticket details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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S

Sanjay Bamane

Feb 14, 2020

I was ticket booked yesterday but payment is done and ticket is no conform sms and email

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Hi, i have booked 3 tickets from pollachi to bangalore in rkg travels a/c sleeper for 29/01/2020 on 25/01/2020. The amount was debited from my bank account but i received a message like booking is not confirmed and your amount will be refunded in your account in 2-7 days. I recieved email from redbus regarding the refund transaction process also, it was more than 10 days but the amount was not refunded. Please do consider this complaint as priority.

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Red Bus customer support has been notified about the posted complaint.

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Feb 07, 2020

Red Bus Customer Care's response Hi Sureenz,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with registered email id and transaction id at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Feb 09, 2020

Updated by Sureenz I have mailed all the details regarding the ticket booking to Redbus support .please solve this issue as soon as possible .This has caused inconvenience because the given date was exceeded and still it's not resolved. Hope it will be done shortly !

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