Red Bus Complaints & Reviews

I have booked trip coimbatore to tirunelveli at feb 11 from sorna travels and due to certain substances i have cancelled it on feb 11 evening. It's been 7 days cancelled there is no refund till now. Kindly update the status of refund details as soon as possible.
My refund reference number
Enclosure details: booked ticket, refund helpline details
My mobile number:[protected]

Thank you..

Mar 20, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Akash,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP3D29285860.

The refund for your ticket has been initiated from our end on11th February to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 939.60/-
• Refund Reference no.: 5814387587346435704089

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the Refund Reference No. given above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Thank you for choosing redBus.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Renuka Nagar Chikhli Road Buldaba, 443001

My bus cancelled by bus operator on 4 th february ticket id is
Redbus mticket
Route: buldhana to mumbai
Ticket no: tp2y28745673
Passenger: sunanda vyawahare (54, female)
Pnr: 259773ca
Travels: meera tours and travels
Departure: 08:05 pm feb 6, 2020
Seat numbers: 1l, 2l
Total fare paid: rs.1800.0
Boarding point: chandak layout
—
Address: chandak layout
Boarding point contact: [protected]
Meera tours and travels customer care: [protected]
-
You can reschedule the ticket till 06 feb 2020 07:50:00 am
But up till date i don't get my refund is this way you are providing service to the people and earning money by doing fraud with the people.. Resolve my query otherwise i will approach consumer forum regards
Nilesh vyawahare
[protected]

Mar 23, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Nilesh,

Thank you for reaching out to us regarding the refund status for your ticket TP2Y28745673.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

We re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 6th February 2020 to the mode of payment used by you for this transaction.

Your refund has been initiated from our end on 6th February 2020 to the mode of payment used by you for this transaction.

PO No. : [protected]
Refunded Amount: Rs.1800/-
Refund Reference no.: P[protected]R059497

Basis the policy of your bank, the amount should have reflected in your account within 7 business days. Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above and you can also raise a charge of a dispute against your bank if the amount is not refunded.

I hope this response is satisfactory.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Panat Lane Khamgaon, Buldhana, Maharashtra, 444303

I was waiting at the boarding point in front of bharat petrol pump. Bus driver didn't even bother to wait and pick me up. Bus operator didn't even call me. When i called him he didn't respond and took no action. Request you to refund my full amount n take serious action against bus operator.
Ticket no. - tp3h52108797
Pnr[protected]
Name-akhil panat
.

Mar 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Akhil,

Thank you for reaching out to us regarding your ticket no. TP3H52108797.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call earlier, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 16th February 2020. to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

PO No. :[protected]
Refunded Amount: Rs. 1071/-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

For any other questions please write to us at https://www.redbus.in/info/redcare/

I hope I have been able to help you and this resolution made you happy.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Tirupur, Tamil Nadu, 638701

Tirupur to bangalore bus journey was cancelled by bus operator on 30/10/2019 at 8:30 am. But till now i havent received the refund from redbus.

By trip id: tnbt79101872

It is found that aeon travels agency is such an irresponsible agency with whom redbus is working. They cancel the bus tickets 1-2 hrs before the boarding time and put the travler in to hell lot of trouble. They dont even pick up the call after they leave the cancellation message, if we try to confirm reg cancellation of bus journey by them.

I request redbus to blacklist aeon travels services from bangalore to tiruppur (Tn) and refund my ₹.645/-. I have called redbus customer support twice reading this query.

Mar 19, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand your concern. For the ticket ID: TNBT79101872, the refund of Rs.645/- was initiated on 30th October 2019. Please check with your bank with the reference id: 20191030111212801300168235548798298.
Please be rest assured the refund process is complete from redBus end.

Thank you for choosing redBus.

With regards,
Team redBus.

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Address: KHB Colony, 5th Block Koramangala, Bangalore, Karnataka, 560095

I booked 5 tickets through redbus app on 10 august 2019 for travelling on 21 august 2019. But due to certain reasons i cancelled the tickets. Its been 6 months i didnot receive my refund till now. When i tried calling customer support they told me that refund was initiated but it never got reflected in my bank account. The customer support was not helpful and rather asked me to enquire about it myself.
Refund amount: ₹2342
Reference id: [protected]
Merchant: www.redbus.in

Apr 2, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Ankita,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with registered email id and transaction id at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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The driver didn't have papers of vehicle. He left the bus at sendhwa bypass and he ran. This was very unprofessional.
The owner also didn't receive calls
It was highly inconvenient. These kind of travels should be checked whether they are having papers or not. Worst service by apple travel.
I want refund of rs 1800 within 24 hrs otherwise i will complaint higher authority
Bus - apple
Bus no. - mp 09 fa 9212
Pnr - 19155
Owner name is moein sheikh
[protected]

Mar 18, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2020

Red Bus Customer Care's response Hi Nishee,

Greetings from redBus!

We request you share the ticket ID along with concern in details with us to [protected]@redbus.in and we'll look into it.

Thank you for contacting us.
Team redBus.

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I booked kpn travels in redbus.com for departure on monday feb 10th 2020 from tirunelveli to bangalore. But the bus was cancelled. There was no prior information given.in the day of travel waited for bus but it was not arrived. Called multiple numbers and there was no response from the number given in the ticket. Atlast spoke to a lady and she said bus is cancelled. This is really frustrating that no prior info was given and thry said bus is cancelled. And from bangalore i need to catch a flight as well. Till now no amout is refunded. Please check and refund us the amount.

Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We request you to please provide the ticket ID or please provide the registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

Verified Support

Feb 12, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We request you to please provide the ticket ID or please provide the registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

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Dharmesh Katariya

Feb 14, 2020

I booked ticket from Mumbai to Ahmednagar but not got ticket I want my money back. Red bus is giving worst service. I want my refund asap.
My contact [protected]

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Address: East Singhbhum, Jharkhand

Booked a tkt from REDBUS app on 10/02/2020 for TATA - RANCHI. Today on 11/02/2020 at 7.10 am when I arrived at boarding point I learnt that bus got cancelled. I asked the agent there he told bus is cancelled, no need to worry your amount will be refunded automatically. (copy of tkt attached)
So I took other bus at the same time for TATA-RANCHI from SARASWATI TRAVELS. (copy attached)
Is this the service they are providing. This is the 3rd grade service. Even by the time of bus departure time I wasn't notified about the bus cancellation.

Then I raised an issue regarding this via their app helpline. But of no use. (chat conversation attached)

If this is the service they are providing for online booking no one will ever book a tkt from their site or app.
And I'm not gonna recommend anyone to use their site or app to book tkts after such a horrible experience.

I want my money back.

Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand that the cancellation of the bus would have caused an inconvenience to you and we are truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

For the ticket ID: TP3C81119545, the refund is initiated today and will reflect within 5 - 7 bank working days in the source account.

Thank you for contacting redBus.

With regards,
Team redBus.

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Abhishek Ellendula

Feb 14, 2020

I booked bus in redbus the bus has cancelled and then redbus has initated refund through ibibo but till now i did not got my money
proposal no:[protected]

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Address: Indore, Madhya Pradesh

I have book indore to mumbai online ticket at 4:30 pm. On 6 feb. But no msg conformation coming on mobile. Money deducted.
Then i have book another ticket that is conform. I have already conform to operator they also reply only one ticket is conform another is canceled.
Pick up msg of both ticket is coming in mobile so i confused.
But both transection money is deducted. So please make a neccesory action for refund the money. Thanks
Mb [protected]

Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2020

Red Bus Customer Care's response Hi Prashant,

Greetings from redBus!

We regret the inconvenience caused due to this double booking. This happened due to a rare technical glitch and we are truly sorry about it.

We have initiated the full refund of your ticket TP[protected] on 7th February 2020 and it will reflect in your account within 5 to 7 business days. This is refund reference number[protected] for you to check with your bank or e-wallet company on the refund status.

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thank you,
Team redBus!

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Address: 302019

This is to inform you that i injured in an accident during travelling from shikohabad to jaipur, i informed to redbus call center regarding accident of bus and they replied we will contact you after 24 hrs, i was injured in bus and my phone was broken in accident and i was not able to contact any body, there was no facility porovided by redbus to hospital and they have not provided any kind of service for travel, we was standing on road in night hrs. But redbus not provided any kind of service, we have taken help from a truck driver after 2 hrs

Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

Red Bus Customer Care's response Hi Saunesh,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Verified Support

Feb 07, 2020

Red Bus Customer Care's response Hi Saunesh,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with ticket details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Sanjay Bamane

Feb 14, 2020

I was ticket booked yesterday but payment is done and ticket is no conform sms and email

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Hi, i have booked 3 tickets from pollachi to bangalore in rkg travels a/c sleeper for 29/01/2020 on 25/01/2020. The amount was debited from my bank account but i received a message like booking is not confirmed and your amount will be refunded in your account in 2-7 days. I recieved email from redbus regarding the refund transaction process also, it was more than 10 days but the amount was not refunded. Please do consider this complaint as priority.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

Red Bus Customer Care's response Hi Sureenz,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with registered email id and transaction id at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Feb 09, 2020

Updated by Sureenz I have mailed all the details regarding the ticket booking to Redbus support .please solve this issue as soon as possible .This has caused inconvenience because the given date was exceeded and still it's not resolved. Hope it will be done shortly !

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I booked two ticket from tiruchirapalli to bangalore dated 20th jan, 2019. I cancelled both the tickets. The refund amount is 1620 which is yet not credited to my account. Red bus has told they has initiated the transaction and i should contact my bank. When i talked sbi regarding this, they said they are not at all responsible for this, it's from redbus side, when redbus will credit amount it will directly come to your account. My ticket no. Is tp2n55134361. It's more than 10 days and your refund policy state that your money will be refunded within 7 working days

Mar 8, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Red Bus Customer Care's response Hi Ritu,

Greetings from redBus!

As discussed on the call, we kindly request you to raise a dispute with the bank. Please be rest assured the refund process is complete from redBus end.

We thank you for choosing redBus.

With regards,
Team redBus.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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bmlr

Feb 6, 2020

I need my refund of money from redbus urgently.

till now i have not received any money from redbus .

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Address: Guntur, Andhra Pradesh, 522002

I've booked 3 tickets from guntur to hyderabad on 18th january, 2020 at 11:05 pm and i got confirmation through text message. I was all set to board the bus and waiting at my designated stop. Time was passing by and i'm not getting my bus to board. I asked the orange travels guys at the office about my bus and he replied that the bus i supposed to board has been departed on 17th january 2020 at 11:05 pm.

I was freaked out and double checked my confirmation and called the red bus customer service. It was the worst helpline i ever had and took me almost 1:30 minutes to get the service. I provided my details to the helpline guy and he too confirmed that my booking is on 18th january, 2020 at 11:05 pm as per their records. He told me to wait for 30 more minutes to get my bus since it was running late. I was really helpless and waiting at the bus stop with my mom and sister at midnight. I waited another hour and didn't get any phone calls from red bus or orange travels.

I'm seriously pissed off with the service and tried all the night to enquire about my booking but it didn't let me contact the customer service people. I paid 3780 inr for the bus and 1000 inr to reach the bus stop. I tried to cancel my trip to get the refund since i didn't travel due to this crappy service, it didn't let me go through because i'm not eligible to cancel my tickets.

We have booked a cab at 4:00 am on 19th january to reach my destination in time. It costed us 7, 000 rupees more. We lost triple times the amount that we spent on the tickets just because of this ticket booking error. Please provide me a good judgment on my issue.

Here i have my ticket booking details: ticket id: tp2k15229083; pnr no.[protected]; orange tours and travels gnt - hyd; jan 18, 2020 at 23:05; 3 passengers - madhuri (L8), chandu (L9), tulasi (L10)

Amount - 3825/-

Please help me

Mar 7, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Tried reaching with no luck. We apologize for the inconvenience. For the ticket id: TP2K15229083, a full refund was initiated on 1st February 2020 and it will reflect in 5 to 7 bank working days in the source account from the date of initiation.

Thank you for choosing redBus.

With regards,
Team redBus.

We thank

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I have booked ticket for route guwahati to jorhat on 30.01.2020. The details are as follows
Ticket no: tp2z56477076
Passenger hemanta sarma
Pnr: 256c644m
Travels: rishi india travels
Departure: 9.30 pm jan 30, 2020
Seat nos: 20 and 21
I used net banking for payment of the fare but the fare amount deducted twice for the same seat nos. Therefore i request you to return one time fare i. E. Rs. 921.50

Mar 5, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

As discussed on the call for the ticket id: TP2Z56477076, the refund of Rs. 921.50/- is initiated today and will reflect within 5 to 7 bank working days in the source account.

Thank you for contacting redBus.

With regards,
Team redBus.

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Divakara Atchuta Satya Srinivas

Feb 5, 2020

I was booked four tickets worth 4662/- in SVR Tours and Travels to shiridi dated 22/01/2020. then i was immediately cancelled those tickets on the same day.the money was not yet refund.
Ticket no: TP2R83326005
Date of booking and cancellation : 22/01/2020.
my mail Id is adas.[protected]@gmail.com

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D

D K Vlogs

Feb 6, 2020

My ticket was cancelled issues of redbus network.then they told me that they will refund to my bank account.8 December it's happened.today also that refund is not credite. I called around 20+ times and i spoke with team leader neelam.she give me the promise but she also cheeted me

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A

abhishekreddy055

Feb 7, 2020

Booking I'd : XLY6SVN9JL.Dear Redbus, Dont make fake promises and provide fake and worst services.It will influence people in a wrong manner . Thanks for your worst service & I am never going to book again and I recommend all my travel agent friends to not use this fake services app.Dear REDBUS please dont misguide people.

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Address: 641604

Redbus ticket - tp2h34116755
Passenger: hyder ali
Ticket booked dindigul to tirunelveli. Parveen travels. Ka51 ab7999
Dri/cond no. [protected]

Several time talk with him at above number. Finally he told that he is new for the route and dont know the boarding point for him. And ask me to apply for refund. I had complained. But they not accepted. Pls take action and arrange refund.

Attached the screen shot of call log which is talk with the driver/conductor. And confirmatin massage from redbus.

Jawahar ali
[protected]

Feb 29, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Red Bus Customer Care's response HI,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TP2H34116755.

I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely.

The refund for your ticket has been initiated from our end on 29th January 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

Details of the transaction are given below:

PO Number: [protected]

Refunded Amount: Rs.722.40/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Verified Support

Jan 29, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TP2H34116755.

I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely.

The refund for your ticket has been initiated from our end on 29th January 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

Details of the transaction are given below:

PO Number:[protected]

Refunded Amount: Rs.722.40/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

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N

nakul06

Feb 6, 2020

I am booking for ticket NAWAL KISHOR VYAS bus 27 January payment was detected but a ticket is not confirmed Timing got changed and rsrtc volvo bus operator not allow the ticket ticket bus operator said not sure to booking booked for wrong time.

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K

kirtana gopalan

Feb 6, 2020

Hi team,

I had booked a ticket from kumbakonam to chennai for 19 Jan in SRK traveld through redbus app and also cancelled it on 6th Jan, 2020. It's been more than 10days and I didn't receive any refund amount. I got the Reference Id[protected]. Please help with the status. It's the third time I am not receivrthe refund amount.

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B

bmlr

Feb 6, 2020

I lost my money through Phonepe while booking tickets from Redbus .

Tickets where not booked but my money was lost for 4 bookings,

I need my money refund urgently as soon as possible.

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I am travelling to Raipur from Hyderabad with a ticket booked on redbus vide PNR no.[protected]. The vehicle no is CG 19 223#(last digit not visible). My ticket no. Is TP2V40812914. They stopped enroute somewhere near a restaurant called Adishakti where the food served is worse, I had a feeling of nausea immediately after taking food. Hence, please take action on Kanker travels and include redbus as a joint complainee.

Feb 29, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Red Bus Customer Care's response Hi Salaka,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us with your query.

We are sorry to hear that you faced the inconvenience during your journey. We have taken your concern with the operator and ask him to ensure that such instances never occur in the future. We are committed to ensuring pleasant customer experience and will definitely ask the bus operator to be more careful in the future.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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nakul06

Feb 6, 2020

I am booking for ticket NAWAL KISHOR VYAS bus 27 January payment was detected but a ticket is not confirmed Timing got changed and rsrtc volvo bus operator not allow the ticket ticket bus operator said not sure to booking booked for wrong time.Tried rescheduling it, again the issue is same again bad service

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Address: 4/460/C,, Adhiyaman nagar, Krishnagiri, Krishnagiri, Tamil Nadu, 635001

Hi,
I booked one trip through red bus (Krishnagiri to chennai) at[protected].15am
I reached the boarding point at 7.50 am.
I tried to call bus operators but they are not picked up and another number was switched off. So this issue i am not getting any refund as well as customer service tread as very worest manner. Due to this issue i missed one important meeting and one day loss of pay,

Regards
Manikandan. P

Mar 2, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Jan 28, 2020

Updated by Manikandanjh But not picked me

Verified Support

Jan 28, 2020

Red Bus Customer Care's response Hi Manikandan,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we are unable to pull the details from the given invoice copy request you to share your concern along with redbus ticket id or registered mobile number at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked my bus ticket by redbus on 17 jan 2020 (Ticket number (Tin): tp2k65511790 from visakhapatnam to guntur for dated 17 jan 2020 that tckt amount was 638/- rs. And cancelled it on same day (Transaction id is [protected].)

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 2-7 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation.

Dear thota daniel aneesh joy,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: [protected]
Refund amount 459.00
Merchant: www.redbus.in

Please quote your reference id: [protected] for any future communication.

Thanks and regards,
Payu on behalf of www.redbus.in
Payu

Mar 5, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP2K65511790.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

We tried reaching in your registered number with no luck. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 17th January to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 17th January to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 459/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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P

Panda Funk Crews

from Srinagar, Uttarakhand

Jan 28, 2020

I'm booking my Ticket But The Red bus Service Is Not Refund My Money My Amount Is 4403 Rupees..
And The Case Id Is 12808998...
Can You please Refund my Money As Soon as Possible

regards
ravi Shankar bera

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Address: 793002

I have travelled by rebus on 07.01.2020 from shillong to siliguri & on 18.01.2020 from kolkata to siliguri for official purposes. I have received my ticket online but have not received gst invoice for my tickets till date the same which i require for claiming reimbursement.

Details of my tickets :

Ticket no-tp2d39912170, pnr-252dkby9 dated 18/01/2020 kolkata to siliguri.

Ticket no-tp[protected], pnr-25m9hre7 dated 07/01/2020 shillong to siliguri

Apr 20, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Red Bus Customer Care's response Hi Larry,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TP2D39912170 & TP[protected].

We are really sorry for the long wait. As discussed on-call, in hopes of compensating for the inconvenience caused to you, we are crediting Rs. 198/- and Rs. 225/- to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 13th March.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected] &[protected]
• Refunded Amount: Rs. 198/- and Rs. 225/-

In case, you do not receive the amount within the designated time period, you can contact your bank.

I hope this solution made you happy!

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Redbus, Chennai, 600093

I had booked a ticket in redbus on 25th jan 2020 ticket number tp2u41111507 and i did not get the ticket until my call to customer care on 26th jan 5.58pm. I had to cancel the ticket but i couldn't do the same on 26th jan. So i raised a complaint with redbus customer care staff on 26th jan at 5.58pm for cancellation n refund request, were they asked me to check the cancellation policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th jan at 6. Pm post my complaint i got the ticket. Now that if you had sent the ticket on time i would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. New method of cheating customers.. Redbus staff then said contact bus operator kpn but they say contact redbus.. Customers are made to run pillar to post.. Pls help n ensure my ticket is cancelled and the amount is refunded to me.

Apr 26, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Jan 26, 2020

Updated by Sajeevan KN Swetha V I had booked a ticket in Redbus on 25th Jan 2020 ticket number TP2U41111507 and i did not get the ticket until my call to Customer care on 26th Jan 5.58pm. I had to cancel the ticket but I couldn't do the same on 26th Jan. So i raised a complaint with redbus customer care staff on 26th Jan at 5.58PM for cancellation n refund request, were they asked me to check the Cancellation Policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th Jan at 6.pm post my complaint i got the ticket. Now that if you had sent the ticket on time I would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. new method of cheating customers.. redbus staff then said contact bus operator KPN but they say contact redbus.. customers are made to run pillar to post.. pls help n ensure my ticket is cancelled and the amount is refunded to me. I had booked a ticket in Redbus on 25th Jan 2020 ticket number TP2U41111507 and i did not get the ticket until my call to Customer care on 26th Jan 5.58pm. I had to cancel the ticket but I couldn't do the same on 26th Jan. So i raised a complaint with redbus customer care staff on 26th Jan at 5.58PM for cancellation n refund request, were they asked me to check the Cancellation Policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th Jan at 6.pm post my complaint i got the ticket. Now that if you had sent the ticket on time I would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. new method of cheating customers.. redbus staff then said contact bus operator KPN but they say contact redbus.. customers are made to run pillar to post.. pls help n ensure my ticket is cancelled and the amount is refunded to me.

Verified Support

Jan 30, 2020

Red Bus Customer Care's response Hi Sajeevan,

Greetings from redBus!

As discussed on the call on 28th January 2020, we did check with our relevant team and as per the logs, e-ticket was shared with you on 25th January.

Hence refund for this ticket cannot be processed. Your understanding in this matter is appreciated.

Thank you
Team redBus!

Feb 14, 2020

Updated by Sajeevan KN Swetha V Ultimate Cheaters

Verified Support

Mar 14, 2020

Red Bus Customer Care's response Hi Sajeevan,

Greetings from redBus!

We regret the hassle. However, we checked with our relevant team and as per the tech logs, e-ticket was shared with you on 25th January 2020 at 16:23 PM. We regret to inform you that ticket refund cannot be processed as cancellation window expired at 09:05 PM on 25th Jan 2020. We request your kind understanding in this regard.

Thank you
Team redBus!

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Z

Zakeer H

Jan 28, 2020

My ticket is not confirmed but amount is deducted from my atm card plzzz refund my money redbus plzzz urgent is there for me transaction id S2001191005562197446370 and transaction date 19/01/20 plzzz refund me fastly

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