Red Bus Complaints & Reviews

I am glv kiran, i have booked 2 tickets from tirupathi to hyderabad, my bus boarding time is 10.15pm, i reached boarding point before 30 minutes, i have called the bus driver number with [protected], he lift my call and told wait few distance away from boarding point, then i waited there, infront of me the bus driver didn't stop the bus and went away, i called him so many times but didn't lift my call and then i called redbus customer service, they connected operater and they try to get bus driver, but couldn't, my call was disconnected, again i called. Customer service and get connected the driver told somebody get into the bus with my alloted tickets, then i have asked him why did you told wait away from my boarding point, he is lieing, it was understood by customer care people as well as opertor, then they simply said we will refund the money, what actually this is pongal season, they might be sell my alloted tickets, even i took auto and reached next stop but i couldn't get bus because, he wantedly did this, i am with my wife and two kids, but these unprofessional operater as well as redbus people not respond properly, even they didn't try to arrange the alternative to travel, i was suffering alot with my two kids. I want to file complient on redbus as well as orange travels.

Please do needful.

Thanks
Kiran
[protected]

I booked tickets from madurai to bangalore for 19 jan 2020 journey on last month. Yesterday i got message from bus operator bus cancelled due to vehicle problem. But in redbus app my status is ticket confirmed and no message from redbus like bus cancelled. And one more thing, the same bus is active in that travel operator website page.
For this issue, i raised an issue in redbus facebook page, they didn't give proper response (No response also). Till now i don't know my bus cancelled or not. I already faced so many issue with redbus refund in my previous booking also. I[censored]ser cancelled the booking, we didn't get full amount refund back. But fault from their end, then also customers only affected.
1. I want to know my bus status cancelled or confirmed?
2. If cancelled i want refund amount immediately with some penalty from redbus. (I am facing lot of refund issues in my previous bookings and raised many issues)

I lost my money 6 times while booking ticketing from redbus and still now i havnt received my transactions, its very bad service i faced from online booking.

Lost my money while booking the tickets from redbus even though the ticket is not confirmed, my money was deducted from online transactions.

I need my money urgently to refund my money back to my account.

I had booked ticket via redbus on 30th dec 19 at 6 pm atmaram trvels benz bus, with multiple trials we booked that ticket as there was a network issue. Then got to knw boarding point is 3 hrs far from our location, we tried to call immediately to redbus cust care to cancel ticket as there ws no option in tat app. Around 7 pm we could connect them on ph n informed to cancel as genuine customer n requested for refund of rs 1208/- but not rcvd. Aft so many complaints through chat they gave 200 rs which is not fair.. Not satisfied with service.

I booked my bus ticket through redbus for the date 16/01/2020 which was from thaliparamba (Kannur, kerala) to madiwala (Bangalore) and the money got deducted but the ticket was not booked in which i used paytm for paying bus fare.

I tried to contact redbus but it was unavailable.

So what should i do further?

Will i get my refund money back?

My order is[protected]
7785

Company - redbus

I had booked a bus from banglore to coimbatore on 22/12/2019.
Boarding time: 10:05pm
Trip id: TNCU 95189871
Ticket cost: Rs.1245 after offer
Refund amount: Rs 1050

The ticket was cancelled on 16/12/2019 at around 2 pm.
Its been nearly 25 days and i have not yet received the refund.

I tried calling customer care its always busy and not accessable.

Please look into the issue and process the refund.

Hi,
I was searching to for bus to Chennai on 25th. From the available options I choose one and booked. But later I found that the one I booked is a day after. I tried to reschedule again got the same ticket. And the customer support refused to cancel the ticket as well.
On investigation I found a severe bug. Once I select the date it changed on further step. And resulted on wrong ticket booking.
Please find the attached screenshot

Hi team, my ticket has been cancelled without my notice and now they r telling it has been cancelled by operator.
I got a message from redbus before 5 hours of my journey.
Because of festival season i have booked the ticket before 4 days.
I dont want refund. I want them to pay penalty to me..
Ticket number : tp2e45576576
Operator : ar & bcvr
Contact number : [protected]

Am balaji,

I book a ticket chengalpattu to karur in red bus app. Travels name is kpn. Ticket cost is 1155 inr. I paid by online transaction. Ticket confirmation i received (Ticket). Boarding time is 2.00 pm. Boarding point kpn office chengalpattu bypass near iyyappan koil.

I reached the boarding point at 1.30pm and wait for the bus. I tracked the bus by live tracking. Its says 17 mins delay at 2.00 pm. I wait...

I travelled from vadodara to pune on 23 dem booked ticket online through redbus.

I did not get gst invoice and i require gst invoice. My ticket pnr is as follows
Vadodara to pune
Ticket no: tnde39080027
Pnr no:[protected]

I contacted both operators and redbus still date i did not get gst invoice.

Redbus should be generating gst invoice so that customers do not have to run behind operators after completing journey.

Sir
While i booking a ticket from coimbatore to thallassery from amazon pay... Its shows that amzon pay is declined
But amount is deducted from my account... What i do... Then after i booked a ticket in the same route that was conformed... If i will get my money back... My booking was happened in saturday 4.52pm... My bus ticket rate is coimbatore to thallassery is rs 389 after reduction

Hi sir,

My self v tirupatirao and i had booked orange tours and travels from hyderabad to mumbai on 12th jan 2020 and yesterday night at 9:30 pm and bus started after 1 hr at 10:30 pm bus got breakdown and driver of orange tours and travels told me that bus will not get start until today morning and he told me that book an other bus and go to mumbai and yesterday late night i had struggled a lot and i had booked other bus and paid rs 3600 at night 1 am and i was going to mumbai please refund my money rs 1100 from orange tours and travels asap

Hi sir,

My self v tirupatirao and i had booked orange tours and travels from hyderabad to mumbai on 12th jan 2020 and yesterday night at 9:30 pm and bus started after 1 hr at 10:30 pm bus got breakdown and driver of orange tours and travels told me that bus will not get start until today morning and he told me that book an other bus and go to mumbai and yesterday late night i had struggled a lot and i had booked other bus...

Hi,

I am making this complaint here as i cannot even find the right number to call redbus as their customer care numbers are not working.

I was trying to book a bus from chennai to nagercoil on january 02, 2020 i was booking the setc bus and used amazon wallet to make the payment. The amount is debited but the ticket was not booked. I contacted redbus online support, but they responded that they haven't received any payment. It has been more than 10 days and no refund has been processed. No customer care number is working as mentioned in app or site. It is a challenge even to reach customer care to make any complaint.

Can you please attend to this asap?

Amount debited was rs.750 amazon payorder id: #p[protected]

I have booked the ticket today from koppal to bangalore through redbus and my reporting timing was 10pm but i didn't get any call or sms from the travel agency and when i called the customer care they connected me to operator and he said they left 20 mins ago... Now i am literally stuck here and i got very important work tomorrow... I couldn't find any alternative ways to reach bangalore now.

I have booked a ticket in vivegam travels thru red bus app to travel from chennai to kovilpatti. My boarding point is tambaram as per the ticket. But it is as changed to urapakkam chennai. So i thought this is because of chennai traffic and i went to urapakkam bus stop. There are two stops in urapakkam.. One is temporary bus stand and another one is normal govt bus stop. I was waiting in govt bus stop... My boarding time is 9.20 pm as per the ticket.. I didn't get the call from bus operator about the location details and neither i have received the bus operator contact details. I was trying to contact boarding point contact, after so many attempts (20 times nearly) he picked up the call. I explained him the situation and requested the driver to contact me since i haven't received the driver contact details. But he was very rude and asked me to go to temporary bus stand. If not they will leave and they will not call me and they will not stop in urapakkam govt bus stand he said.. I was scared. Since am the only girl traveling alone and waiting in the stop at 9.30 pm.. I said there is nearly 1-2 kms if distance only between to the two stops if i have to go it will take 10-15 mins but bus will come in this way only so please ask the driver to contact me like this... But he didn't listen at all and told i[censored] are not going to the temporary bus stand they will leave you and they will not call you in your number also and he cut the call. After that he didn't pick up my call... I was worried and rushed to the auto stand nearby and went to the temporary bus stand in the auto (Really got scared in the auto as there was already two men sitting along with the driver, but o don't have any other go rather than taking that auto to the temporary bus stand. But by god's grace he dropped me without an issue be he charged 150 rs for 1.5 kms.) as it was already 9.30 pm and i may miss the bus.. After reaching the bus stop and also i didn't get any call and i was running and searching for my bus (Am a girl all me with luggages). By the time i found the bus it was about to start. Till last moment i didn't get a call from driver and neither i have received the contract number..in between all this i tried to reach the red bus help. 1) my attempt to the customer care number is went all in vain and since after explaining my issue they asked me to wait to get the driver details and i was waiting in hold but they cut the call.
2) my attempt to red bus help chat (Only automatic reply i have got for 3-4 times), they shared me one number but that was switched off. I informed in chat about my issue. But i didn't get any resolution. Only i was getting auto replies. If needed u can attach the help chat screen shot also.

I was disturbed a lot because of this issue and after getting in to the bus there is no amenities as specified in the ticket. No reading light, no charging point and no emergency contact number.

This is one of the worst travel experience i had with red bus as well as with vivegam travels.
I want my ticket money back and the money i spent for auto as well.

I lost my money from phonepe while booking tickets from redbus.

4 times i lost bookings.

I need my money refund urgently.

There is no custiomer call, calls are not working.

Email id :

Madhavi. [protected]@gmail.com
[protected]@gmail.com

I booked my tickets from phonepe to redbus ticket bookings
. I lost my money 4 times without receiving any ticket confirmation from redbus
. I need refund of my money from redbus.

Never used this redbus app. I booked 20 seater tempo traveller bus. I paid partial amount. Redbus gave me 14 seats bus. And last movement redbus not provide me any other bus and cancelled by booking. No customer care support. I call it more tha 5 times waiting time period is more than 15 min and after that every executive said we will call u within 30 mins but no call did. I prefered never used this app and redbus.

Hi i had 3 tickets from yesterday but i was there in the boarding area they did call me once i tried to complain everyone in the office driver started calling me and told me that he will pick me up from best pride then when we reach they told me come up till plaza once we reached they told me they had already crossed aastha if they were not their, they were misguided me and we all were girls then we reached to dewas anyhow and complained about the safe, i want refund for the whole amount got deducted from accounts as well as auto fair and they suppose to say sorry about the same inconveniences caused to us because of those stupid people

COMPLAINT NO[protected]
I have Booked the bus for manali to delhi in ticket they are mention that LEYLAND AC AIR SUSPENSION (2+2) But they are providing ordinary tata bus
I am regularly touch with redbus customer care They also have recording of that bus operator saying the bus is of tata
In Lastly they ignoring and telling to me that operator is saying bus is correct
I Get Harras with this
I am asking for refund regularly from 2nd of jan
They are telling wait for 72 hrs again they make new excuses, currently they send me mail and saying same thing in mail
When i mail back to redbus on that time they block my mail
They are very clever
I am requesting to please highlight this complaint with HIGHER AUTHORITIES of Consumer Court and Realeased my refund from them !!