Red Bus Complaints & Reviews

I booked two ticket from tiruchirapalli to bangalore dated 20th jan, 2019. I cancelled both the tickets. The refund amount is 1620 which is yet not credited to my account. Red bus has told they has initiated the transaction and i should contact my bank. When i talked sbi regarding this, they said they are not at all responsible for this, it's from redbus side, when redbus will credit amount it will directly come to your account. My ticket no. Is tp2n55134361. It's more than 10 days and your refund policy state that your money will be refunded within 7 working days

+1 photos

Mar 8, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Red Bus Customer Care's response Hi Ritu,

Greetings from redBus!

As discussed on the call, we kindly request you to raise a dispute with the bank. Please be rest assured the refund process is complete from redBus end.

We thank you for choosing redBus.

With regards,
Team redBus.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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bmlr

Feb 6, 2020

I need my refund of money from redbus urgently.

till now i have not received any money from redbus .

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Address: Guntur, Andhra Pradesh, 522002

I've booked 3 tickets from guntur to hyderabad on 18th january, 2020 at 11:05 pm and i got confirmation through text message. I was all set to board the bus and waiting at my designated stop. Time was passing by and i'm not getting my bus to board. I asked the orange travels guys at the office about my bus and he replied that the bus i supposed to board has been departed on 17th january 2020 at 11:05 pm.

I was freaked out and double checked my confirmation and called the red bus customer service. It was the worst helpline i ever had and took me almost 1:30 minutes to get the service. I provided my details to the helpline guy and he too confirmed that my booking is on 18th january, 2020 at 11:05 pm as per their records. He told me to wait for 30 more minutes to get my bus since it was running late. I was really helpless and waiting at the bus stop with my mom and sister at midnight. I waited another hour and didn't get any phone calls from red bus or orange travels.

I'm seriously pissed off with the service and tried all the night to enquire about my booking but it didn't let me contact the customer service people. I paid 3780 inr for the bus and 1000 inr to reach the bus stop. I tried to cancel my trip to get the refund since i didn't travel due to this crappy service, it didn't let me go through because i'm not eligible to cancel my tickets.

We have booked a cab at 4:00 am on 19th january to reach my destination in time. It costed us 7, 000 rupees more. We lost triple times the amount that we spent on the tickets just because of this ticket booking error. Please provide me a good judgment on my issue.

Here i have my ticket booking details: ticket id: tp2k15229083; pnr no.[protected]; orange tours and travels gnt - hyd; jan 18, 2020 at 23:05; 3 passengers - madhuri (L8), chandu (L9), tulasi (L10)

Amount - 3825/-

Please help me

+1 photos

Mar 7, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Tried reaching with no luck. We apologize for the inconvenience. For the ticket id: TP2K15229083, a full refund was initiated on 1st February 2020 and it will reflect in 5 to 7 bank working days in the source account from the date of initiation.

Thank you for choosing redBus.

With regards,
Team redBus.

We thank

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I have booked ticket for route guwahati to jorhat on 30.01.2020. The details are as follows
Ticket no: tp2z56477076
Passenger hemanta sarma
Pnr: 256c644m
Travels: rishi india travels
Departure: 9.30 pm jan 30, 2020
Seat nos: 20 and 21
I used net banking for payment of the fare but the fare amount deducted twice for the same seat nos. Therefore i request you to return one time fare i. E. Rs. 921.50

Mar 5, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

As discussed on the call for the ticket id: TP2Z56477076, the refund of Rs. 921.50/- is initiated today and will reflect within 5 to 7 bank working days in the source account.

Thank you for contacting redBus.

With regards,
Team redBus.

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Divakara Atchuta Satya Srinivas

Feb 5, 2020

I was booked four tickets worth 4662/- in SVR Tours and Travels to shiridi dated 22/01/2020. then i was immediately cancelled those tickets on the same day.the money was not yet refund.
Ticket no: TP2R83326005
Date of booking and cancellation : 22/01/2020.
my mail Id is adas.[protected]@gmail.com

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D

D K Vlogs

Feb 6, 2020

My ticket was cancelled issues of redbus network.then they told me that they will refund to my bank account.8 December it's happened.today also that refund is not credite. I called around 20+ times and i spoke with team leader neelam.she give me the promise but she also cheeted me

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A

abhishekreddy055

Feb 7, 2020

Booking I'd : XLY6SVN9JL.Dear Redbus, Dont make fake promises and provide fake and worst services.It will influence people in a wrong manner . Thanks for your worst service & I am never going to book again and I recommend all my travel agent friends to not use this fake services app.Dear REDBUS please dont misguide people.

return of bus fare - Comment #3643202 - Image #0

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Address: 641604

Redbus ticket - tp2h34116755
Passenger: hyder ali
Ticket booked dindigul to tirunelveli. Parveen travels. Ka51 ab7999
Dri/cond no. [protected]

Several time talk with him at above number. Finally he told that he is new for the route and dont know the boarding point for him. And ask me to apply for refund. I had complained. But they not accepted. Pls take action and arrange refund.

Attached the screen shot of call log which is talk with the driver/conductor. And confirmatin massage from redbus.

Jawahar ali
[protected]

+3 photos

Feb 29, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Red Bus Customer Care's response HI,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TP2H34116755.

I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely.

The refund for your ticket has been initiated from our end on 29th January 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

Details of the transaction are given below:

PO Number: [protected]

Refunded Amount: Rs.722.40/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Verified Support

Jan 29, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TP2H34116755.

I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely.

The refund for your ticket has been initiated from our end on 29th January 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

Details of the transaction are given below:

PO Number:[protected]

Refunded Amount: Rs.722.40/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

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N

nakul06

Feb 6, 2020

I am booking for ticket NAWAL KISHOR VYAS bus 27 January payment was detected but a ticket is not confirmed Timing got changed and rsrtc volvo bus operator not allow the ticket ticket bus operator said not sure to booking booked for wrong time.

bus didn't stop at boarding point - Comment #3642204 - Image #0

bus didn't stop at boarding point - Comment #3642204 - Image #1

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K

kirtana gopalan

Feb 6, 2020

Hi team,

I had booked a ticket from kumbakonam to chennai for 19 Jan in SRK traveld through redbus app and also cancelled it on 6th Jan, 2020. It's been more than 10days and I didn't receive any refund amount. I got the Reference Id[protected]. Please help with the status. It's the third time I am not receivrthe refund amount.

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bmlr

Feb 6, 2020

I lost my money through Phonepe while booking tickets from Redbus .

Tickets where not booked but my money was lost for 4 bookings,

I need my money refund urgently as soon as possible.

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I am travelling to Raipur from Hyderabad with a ticket booked on redbus vide PNR no.[protected]. The vehicle no is CG 19 223#(last digit not visible). My ticket no. Is TP2V40812914. They stopped enroute somewhere near a restaurant called Adishakti where the food served is worse, I had a feeling of nausea immediately after taking food. Hence, please take action on Kanker travels and include redbus as a joint complainee.

+1 photos

Feb 29, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Red Bus Customer Care's response Hi Salaka,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us with your query.

We are sorry to hear that you faced the inconvenience during your journey. We have taken your concern with the operator and ask him to ensure that such instances never occur in the future. We are committed to ensuring pleasant customer experience and will definitely ask the bus operator to be more careful in the future.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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nakul06

Feb 6, 2020

I am booking for ticket NAWAL KISHOR VYAS bus 27 January payment was detected but a ticket is not confirmed Timing got changed and rsrtc volvo bus operator not allow the ticket ticket bus operator said not sure to booking booked for wrong time.Tried rescheduling it, again the issue is same again bad service

worst food served on route from hyderabad to raipur - Comment #3642205 - Image #0

worst food served on route from hyderabad to raipur - Comment #3642205 - Image #1

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Address: 4/460/C,, Adhiyaman nagar, Krishnagiri, Krishnagiri, Tamil Nadu, 635001

Hi,
I booked one trip through red bus (Krishnagiri to chennai) at[protected].15am
I reached the boarding point at 7.50 am.
I tried to call bus operators but they are not picked up and another number was switched off. So this issue i am not getting any refund as well as customer service tread as very worest manner. Due to this issue i missed one important meeting and one day loss of pay,

Regards
Manikandan. P

+1 photos

Mar 2, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Jan 28, 2020

Updated by Manikandanjh But not picked me

Verified Support

Jan 28, 2020

Red Bus Customer Care's response Hi Manikandan,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we are unable to pull the details from the given invoice copy request you to share your concern along with redbus ticket id or registered mobile number at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked my bus ticket by redbus on 17 jan 2020 (Ticket number (Tin): tp2k65511790 from visakhapatnam to guntur for dated 17 jan 2020 that tckt amount was 638/- rs. And cancelled it on same day (Transaction id is [protected].)

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 2-7 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation.

Dear thota daniel aneesh joy,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: [protected]
Refund amount 459.00
Merchant: www.redbus.in

Please quote your reference id: [protected] for any future communication.

Thanks and regards,
Payu on behalf of www.redbus.in
Payu

Mar 5, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP2K65511790.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

We tried reaching in your registered number with no luck. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 17th January to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 17th January to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 459/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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P

Panda Funk Crews

from Srinagar, Uttarakhand

Jan 28, 2020

I'm booking my Ticket But The Red bus Service Is Not Refund My Money My Amount Is 4403 Rupees..
And The Case Id Is 12808998...
Can You please Refund my Money As Soon as Possible

regards
ravi Shankar bera

cancellation amount not refunded - Comment #3637686 - Image #0

cancellation amount not refunded - Comment #3637686 - Image #1

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Address: 793002

I have travelled by rebus on 07.01.2020 from shillong to siliguri & on 18.01.2020 from kolkata to siliguri for official purposes. I have received my ticket online but have not received gst invoice for my tickets till date the same which i require for claiming reimbursement.

Details of my tickets :

Ticket no-tp2d39912170, pnr-252dkby9 dated 18/01/2020 kolkata to siliguri.

Ticket no-tp[protected], pnr-25m9hre7 dated 07/01/2020 shillong to siliguri

Apr 20, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Red Bus Customer Care's response Hi Larry,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TP2D39912170 & TP[protected].

We are really sorry for the long wait. As discussed on-call, in hopes of compensating for the inconvenience caused to you, we are crediting Rs. 198/- and Rs. 225/- to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 13th March.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected] &[protected]
• Refunded Amount: Rs. 198/- and Rs. 225/-

In case, you do not receive the amount within the designated time period, you can contact your bank.

I hope this solution made you happy!

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Redbus, Chennai, 600093

I had booked a ticket in redbus on 25th jan 2020 ticket number tp2u41111507 and i did not get the ticket until my call to customer care on 26th jan 5.58pm. I had to cancel the ticket but i couldn't do the same on 26th jan. So i raised a complaint with redbus customer care staff on 26th jan at 5.58pm for cancellation n refund request, were they asked me to check the cancellation policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th jan at 6. Pm post my complaint i got the ticket. Now that if you had sent the ticket on time i would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. New method of cheating customers.. Redbus staff then said contact bus operator kpn but they say contact redbus.. Customers are made to run pillar to post.. Pls help n ensure my ticket is cancelled and the amount is refunded to me.

Apr 26, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Jan 26, 2020

Updated by Sajeevan KN Swetha V I had booked a ticket in Redbus on 25th Jan 2020 ticket number TP2U41111507 and i did not get the ticket until my call to Customer care on 26th Jan 5.58pm. I had to cancel the ticket but I couldn't do the same on 26th Jan. So i raised a complaint with redbus customer care staff on 26th Jan at 5.58PM for cancellation n refund request, were they asked me to check the Cancellation Policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th Jan at 6.pm post my complaint i got the ticket. Now that if you had sent the ticket on time I would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. new method of cheating customers.. redbus staff then said contact bus operator KPN but they say contact redbus.. customers are made to run pillar to post.. pls help n ensure my ticket is cancelled and the amount is refunded to me. I had booked a ticket in Redbus on 25th Jan 2020 ticket number TP2U41111507 and i did not get the ticket until my call to Customer care on 26th Jan 5.58pm. I had to cancel the ticket but I couldn't do the same on 26th Jan. So i raised a complaint with redbus customer care staff on 26th Jan at 5.58PM for cancellation n refund request, were they asked me to check the Cancellation Policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th Jan at 6.pm post my complaint i got the ticket. Now that if you had sent the ticket on time I would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. new method of cheating customers.. redbus staff then said contact bus operator KPN but they say contact redbus.. customers are made to run pillar to post.. pls help n ensure my ticket is cancelled and the amount is refunded to me.

Verified Support

Jan 30, 2020

Red Bus Customer Care's response Hi Sajeevan,

Greetings from redBus!

As discussed on the call on 28th January 2020, we did check with our relevant team and as per the logs, e-ticket was shared with you on 25th January.

Hence refund for this ticket cannot be processed. Your understanding in this matter is appreciated.

Thank you
Team redBus!

Feb 14, 2020

Updated by Sajeevan KN Swetha V Ultimate Cheaters

Verified Support

Mar 14, 2020

Red Bus Customer Care's response Hi Sajeevan,

Greetings from redBus!

We regret the hassle. However, we checked with our relevant team and as per the tech logs, e-ticket was shared with you on 25th January 2020 at 16:23 PM. We regret to inform you that ticket refund cannot be processed as cancellation window expired at 09:05 PM on 25th Jan 2020. We request your kind understanding in this regard.

Thank you
Team redBus!

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Zakeer H

Jan 28, 2020

My ticket is not confirmed but amount is deducted from my atm card plzzz refund my money redbus plzzz urgent is there for me transaction id S2001191005562197446370 and transaction date 19/01/20 plzzz refund me fastly

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I have booked ticket in bus from ahmedabad to jaipur on 23 jan 2020, woth operator parshawnath travel and cargo, so my departure time was 5:00 pm, but bus departed at 8:00 pm my arrival time at jaipur was 8:45 am on 24 jan 2020, i arrived at 11:30am, my booking no. Is [protected]
Jaikishan soni
I've get an call from red bus consultant yesterday for full refund but he was saying that he only can refund 100 rs.in my red bus wallet, i am not agree with this, i need my total amount back in my wallet or in my original payment mode the amount is 650 rs.

Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We apologize for the inconvenience.

As discusses on the call we have initiated refund of Rs.150/- today for the ticket id: TP2S24214421 and it will reflect within 7 bank working days in the source account.

Thank you for contacting redBus.

With regards,
Team redBus

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Meraj Faisal

Jan 28, 2020

Bus was cancelled but refund was not made till date.
Ticket number TP2H78103364
Date of journey 17 Jan 2020

I want my refund as soon as possible.

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Address: 16/757 TEEN BATTI CHAR RASTA , ICHALKARANJI., Kolhapur, Maharashtra, 416115

I had booked twice for ichalkaranji to ngadi-pune today. While making online payment, the payment was successful wide icici bank tranasaction id no [protected] and [protected] deducting rs 600/- each time. But booking was failed both time. So i had to book personally by making cash payment with ashoka tour & travels, ichalkaranji wide pnr no[protected] dt 26-1-20. So i want to know when money deducted from my account will be credited back.

+1 photos

Feb 27, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We apologize for the inconvenience. We kindly request you to share the registered email id via mail on [protected]@redbus.in so that we can fetch the details.

Thank you for choosing redBus.

With regards,
Team redBus.

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veluvala Johnny

Jan 28, 2020

This is Yohan Veluvala travelling frequently from 2015 with orange travels. This time I had very bad experience with orange staff right from booking. I booked seat no L7 in bus no KA51AC6025, BUT my seat was changed to L1 which is inconvenient. Staff behavior is worst other than driver, they told we can't carry luggage as luggage cabin not working

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Address: Bangalore, Karnataka

I am sivaraman. I booked ticket from madurai to bengaluru through royal travels boarding time from madurai mattuthavani omni bus stand is 11pm on 25.1.2020. But i received message from royal travels on 25.1.20, that the scheduled bus has been cancelled and the revised time is 8.50pm. As i was not prepared for that time, i contacted both royal travels and red bus in this matter. The royal travels told their inability in this matter. But the red bus didn't respond in proper manner to solve the problem. Again and again i approached red bus only in vain. Having no other go, i cancelled the trip which caused heavy loss to me.

Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We kindly request you to share the ticket id via mail on [protected]@redbus.in so that we can have a check.

Thank you for choosing redBus.

With regards,
Team redBus.

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I booked a bus with a drop location in ludhiana but he took me ahead of my drop location. I told him that you are going wrong route but he said no it's correct. When he realised that he was wrong then he dropped me just out there which was 15 kms from my drop location. I just want the driver to be educated that don't drop any passenger anywhere you want, specially aged people.
Bus no : hr63d3896
Company : zingbus
From gurgaon to amritsar
Staff name : suraj

Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

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I have booked a ticket in redbus through phonepe and i did not get the ticket. So i raised a request for refund and they said they initiated the refund but it's been 10 days still i didn't get the money. So i contacted phonepe and they said they have not received the refund yet and asked me to contact the redbus people and now they are not responding to the messages.

Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Red Bus Customer Care's response Hi Jyotsna,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

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Address: Flat no 301, B.S apartment, Near holi chowk, Pochanpur village, (dwarka sec 23B), New Delhi, Delhi, 110077

Website: m.redbus.in

Booked ticket half an hour ago realised that i booked it of a day before.. Human error.. I tried to reschedule it. No person was there to provide me with proper information as the robot kept talking. And when via other sources contacted the agent of redbus he said he can't follow up every passenger.
Their provision of cancellation and reschedule is contradictory.
And no help was provided.
Loss of money and time.
Would never travel and would never suggest anyone further.
Please take action.

Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

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I booked a seat in Hebron Transports for my journey from Trichy to Trivandrum ok n 21.01.2020 through Redbus application. The boarding time at Trichy was 10.15pm and I reached the boarding at 09.45pm. After waiting till 10.30pm the bus didn't arrive. So I tried to call the operator on the numbers provided in the ticket which Redbus shared through Whatsapp. Both the numbers were not going through. Then I contacted the Redbus customer care and the executive suggested me to wait for 20 mins more and told that the driver will call me when the bus reaches the point.
When it became 11pm I tried in a number of Hebron Transports which i got from google. And according to that person the bus is cancelled for that day. But I didnt get any intimation regarding that and also the redbus executive also didnt the inform me this. So I called the redbus customer care again and asked them and they told me to take alternate bus for continuing my journey.

If the bus is cancelled why didn't the Redbus gave a prior intimation to me?

I had wait for so long in the road side alone in the late night. Even the executives of Redbus was also not aware of the bus cancellation.

I need a proper explanation, refund, and compensation for this.

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Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us with your query.

We tried reaching in your registered mobile number with no luck. We are really sorry for the inconvenience. On checking with our bus operator the bus is cancelled due to a mechanical issue and we have processed the refund today in your bank account, it will reflect within 7 working days as per banking procedure. We request your patience in this regard.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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We had booked tickets via redbus to travel from shirdi to pune. Here are the details:
Trip number: nskm0010197
Ticket number: 40502719
Shirdi to pune on jan 18, 2020.
6 passengers.
Bus service type: parivartan day ordinary
Boarding time: 9:40 am
None was allowed to board the bus.
We had to take a cab from shirdi to pune paying around rs.3, 000. Please investigate why msrtc did not recognize redbus tickets and issue us a complete refund. No support emails were provided by redbus and i couldn't write to them directly. The phone number listed keeps giving options endlessly and does not allow us to speak to an operator. Kindly resolve.

Feb 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

This is in regards to your complaint about the ticket number TNDE93290918.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operators. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As per the bus operator’s policy, we request you to visit the nearest MSRTC Counter to collect the refund. Important Information: The original ticket and a copy of the primary passenger’s government ID proof should be presented at the counter to collect the refund amount in cash.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Ananda Kumar Santhinathan

Jan 27, 2020

The response from RedBus may sound like a kind, gentle one, but indeed is a rude one. I live in Chennai and they are asking me to collect the refund from Maharashtra by visiting MSRTC counter directly. I do not have any travel plans in the near future, and none to Maharastra as far as I can see. The money was debited by RedBus electronically from my bank. It is only fair that it be credited back online into my account. I did an 'Escalation' and the Management came back with similar replies that didn't help me in any way.

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Address: Chennai, Tamil Nadu

Website: redbus

I have booked two tickets from chennai to sankarankovil on 20th Dec, 2019 ( Ticket number: TNDF[protected]. The journey was scheduled on 13th Jan. I Cancelled the ticket the next day( 21st Dec, 2019). The

The total refund money is 1999.8.

i have not received my refund yet for my cancelled ticket and in the mail i received you mentioned that i will get refunded within 5-7 business days.

I request you to refund the money as soon as possible

looking forward for your response

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Feb 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TNDF75370607.
I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 21st December to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 21st December to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1999.80/-
• ARN No. or Refund Reference no.: [protected]

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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When i was booking the ticket from oddanchathiram to chennai in redbus (Mobile app), the timings was showing as 20:30 (Even there were no buses in the morning). But the booking happened for 8:30 am. I called redbus and conveyed the same but they said they are not responsible for the timings changed by operator. I tried to reach operator as well but they were also saying the same.
I booked two tickets (Ac sleeper - that too pongal festival time - around 2600 rs). Because of your mistake we gonna lose 2.6k.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Jan 25, 2020

Updated by kaleeskkw No the issue has not yet resolved. Below are the details for your reference.

Sunday, January 19, 2020

Ticket no: TP2K51194758

PNR no: TS[protected]NVWR/2766796/PALANI To CHENNAI

National Travels CHN

Mobile : [protected]

Email: [protected]@gmail.com

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kaleeskkw

Jan 25, 2020

No the issue has not yet resolved. Below are the details for your reference.

Sunday, January 19, 2020

Ticket no: TP2K51194758

PNR no: TS[protected]NVWR/2766796/PALANI To CHENNAI

National Travels CHN

Mobile : [protected]

Email: [protected]@gmail.com

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Address: Guntur, Andhra Pradesh, 522002

I've booked 3 tickets from guntur to Hyderabad on 18th January, 2020 at 11:05 PM and I got confirmation through text message. I was all set to board the bus and waiting at my designated stop. Time was passing by and I'm not getting my bus to board. I asked the Orange travels guys at the office about my bus and he replied that the Bus I supposed to board has been departed on 17th January 2020 at 11:05 PM. I was freaked out and double checked my confirmation and called the Red bus customer service. It was the worst helpline I ever had and took me almost 1:30 minutes to get the service. I provided my details to the helpline guy and he too confirmed that my booking is on 18th January, 2020 at 11:05 PM as per their records. He told me to wait for 30 more minutes to get my bus since it was running late. I was really helpless and waiting at the bus stop with my mom and sister at Midnight. I waited another hour and didn't get any phone calls from Red bus or Orange travels. I'm seriously pissed off with the service and tried all the night to enquire about my booking but it didn't let me contact the customer service people. I paid 3780 INR for the bus and 1000 INR to reach the bus stop. I tried to cancel my trip to get the refund since I didn't travel due to this crappy service, It didn't let me go through because I'm not eligible to cancel my tickets. Please help me

Red Bus customer support has been notified about the posted complaint.

Jan 22, 2020

Updated by chandu8492 We have booked a cab at 4:00 AM on 18th January to reach my destination in time. It costed us 7, 000 rupees more. We lost triple times the amount that we spent on the tickets just because of this ticket booking error. Please provide me a good judgment on my issue.

Verified Support

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Jan 24, 2020

Updated by chandu8492 Here I Have my ticket booking details: Ticket Id: TP2K15229083; PNR No.[protected]; Orange tours and Travels GNT- HYD; Jan 18, 2020 at 23:05; 3 Passengers - Madhuri (L8), Chandu(L9), Tulasi(L10)

Amount - 3825/-

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