[Resolved] Redbus — had cancelled ticket but have not got refund.

pjaymin

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

I had booked ticket goa to mumbai for 28/10/2017 for 3 pax with ticket no. Tk[protected]. My mobile number is [protected]. And i cancelled the ticket due to some reason. When i was cancelling ticket, i select option wallet for taking refund in wallet. They are saying in 48 hours you will be get refund in your wallet. So after 3 days i complaint for not getting refund. They are saying another 2 days will be take to solve your complaint. Today is week, but have not got any refund. Such a worst management of redbus.
As soon as possible please give me refund otherwise i have to take legal steps against you. Amount is not big but your manangement should be improve thats the reason i will never book any ticket in your website.

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Oct 14, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

Red Bus Customer Care's response Dear Panchal,

Greetings from redBus!

We are really sorry for the inconvenience caused. Our relevant team will revert with an update in the next 24 hours.

We request your kind cooperation in this regard.

Regards
Team redBus

Sep 14, 2017

Updated by pjaymin I had complaint about refund with complaint no.1814872. I am waiting of your reply from 5 to6 days. I called every morning. Because your team is saying on call that this evening your complaint will be solved. But today its 6th day, have not got any refund by you. Fake promise. Worst service. Yesterday also i called but got only one answer "this evening will be get refun d our team is working". Great. Your team is working but nothing can do.

Guyz.. Plss plss dont book any ticket from this site. It is better that go to nearest traveller office and book. Cuz they will give you proper answer.

Kindly resolve my complaint as soon as possible. Otherwise i have to take any legal steps. Refundable amount is not big but your service is matter how you provide services and promise to your customer.

Verified Support

Sep 14, 2017

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

We are really sorry for the inconvenience caused. We are checking with our relevant team will keep you posted with an update within 24 hours.

We request your kind cooperation in this regard.

Regards
Team redBus

Verified Support

Sep 14, 2017

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

We would like to inform you that we have processed the refund today in your account today it will reflect within 7 bank working days as per banking procedure.

Regards
Team redBus

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Comments

Madankumarg

from Chennai, Tamil Nadu

I book red bus from chennai to thenkasi I cancelled due wrong date 3/9/2017 (TK9x[protected] till now there no refund to my account what doing don't know

keerthi8

from Kangayam, Tamil Nadu

I cancelled my ticket on 1 sept, 2017, but till date i have not received my refund... When will i get my refund?

Booking ID: TK9V25672964
Booked on:[protected]:13:29

Transaction ID: 29592692
Refund Amount 1013.00

Aravindaksha Rao

from Chennai, Tamil Nadu

Bus booked in redbus was canceled by shri bhagyalakshmi travels for 19 July from Chennai to kodaikanal
The travels said no alternate bus will be provided but money will be refunded
No refund has happened yet