[Resolved] Redbus — unable to partially cancel the bus ticket booked online | |
Ticket no: tn7c52087005 Pnr no: ts[protected]hsqt/74979/111 tpt Above are the red bus ticket numbers which was booked for my travel from visakhapatnam to tirupati. I wanted to cancel the ticket partially (2 tickets) which was not possible from the redbus site, so called its customer care, 6 hourse before the bus start time and they replied that it is not possible and have to loose my money for 2 tickets. I Also called the bus operator a day before the journey and they replied that it is not possible to cancel the tickets with them. I had to loose money for not able to travel and it is very sad to know that a famous site like red bus doesnt allow the partial cancellation of tickets. Was this information helpful? | |
Aug 3, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jul 02, 2019 Red Bus Customer Care's response Hi Maithree, Greetings from redBus! We are sorry for the trouble caused. The cancellation policies are set by the bus operators and not by redBus. These policies are promptly available on our site/app to let our customers make informed decisions. We are sorry to inform you that as per the cancellation policy of your ticket, the partial cancellation was not allowed. Hence we were not able to help you with the partial cancellation. Thanks for choosing redBus. Please feel free to write to us at [protected]@redbus.in for any help in the future. Regards, Team redBus. | |
3 Comments | |
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I booked a ticket kayalpattinam to Chennai the month of June 08/06/2019, but i cancelled for someother reason but still I have not get any refund from your side.so pls check my status and response as soon as possible .
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The ticket is given as invoice to the customers and this is not acceptable.