[Resolved]  Redbus — unable to partially cancel the bus ticket booked online

Ticket no: tn7c52087005

Pnr no: ts[protected]hsqt/74979/111 tpt

Above are the red bus ticket numbers which was booked for my travel from visakhapatnam to tirupati. I wanted to cancel the ticket partially (2 tickets) which was not possible from the redbus site, so called its customer care, 6 hourse before the bus start time and they replied that it is not possible and have to loose my money for 2 tickets. I
Also called the bus operator a day before the journey and they replied that it is not possible to cancel the tickets with them. I had to loose money for not able to travel and it is very sad to know that a famous site like red bus doesnt allow the partial cancellation of tickets.
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Aug 3, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2019
Red Bus Customer Care's response
Hi Maithree,

Greetings from redBus!

We are sorry for the trouble caused. The cancellation policies are set by the bus operators and not by redBus. These policies are promptly available on our site/app to let our customers make informed decisions. We are sorry to inform you that as per the cancellation policy of your ticket, the partial cancellation was not allowed. Hence we were not able to help you with the partial cancellation. Thanks for choosing redBus.

Please feel free to write to us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.
Complaint comments 

Comments

GST-Invoice should be accessible to customers or you should provide an option to download it via your app or website.
The ticket is given as invoice to the customers and this is not acceptable.
I purchased food voucher (Barbique Nation) from red bus on 06/21/2019 worth 1.3k rupees around but they did not give voucher to me .Also i am not able to contact customer care.When i call him they make me unlimited wait.I also raise complaint through help section but no one responded.
I booked a ticket kayalpattinam to Chennai the month of June 08/06/2019, but i cancelled for someother reason but still I have not get any refund from your side.so pls check my status and response as soon as possible .

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