Red Bus Complaints & Reviews

I booked my bus ticket by redbus on 23 sep 2019 (Ticket number (Tin): tnam64432899 from bangalore to pollachi for travel dated 27 sep 2019 & return on 28 sep 2019 from pollachi to bangalore. (Ticket number (Tin): tnam90408958.

Both tickets are cancelled by me on 26.09.2019.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation.

Your ticket has been cancelled successfully and we have initiated the process to refund rs 1116 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tnam90408958
From: pollachi
To: bangalore
Date of journey: 28/09/2019
Travels: rkg travels
Bus type: a/c semi sleeper (2+2)
Boarding time: 09:30 pm
No of seats: 2
Seat number: 15w, 16

Best regards,
—
Team redbus

2)
Your ticket has been cancelled successfully and we have initiated the process to refund rs 1080 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tnam64432899
From: bangalore
To: pollachi
Date of journey: 27/09/2019
Travels: rkg travels
Bus type: a/c semi sleeper (2+2)
Boarding time: 10:15 pm
No of seats: 2
Seat number: 23w, 24

Best regards,
—
Team redbus

I booked ticket tnaq63574582 from kaushambi to lakhimpur on 27 sep. But it was cancelled and i was not informed till borading time about being cancelled. And now i am asking for refund so red bus has said we will refund within 72 hrs. But till now i didn't get any response except apology message for inconvinience. Pls refund as early as possible. Service given to me is also very poor i have to arrange on my own that night.. Really bad experience from red bus.

Iam sampath i had booked a bus ticket in mercy bus on 05/10/2019 using red bus app. Ticket no tnaz37105408
From belgaum to brahmavara.. Reporting time was 10.15 pm and departure time was 10.30pm. I was waiting in the above booked venue but bus has not came ontime. Still i was waiting thinking may bus come bit late. Till 11 pm i was waiting only. Later i called bus operator and he told bus is not in a condition.. It needs some repair. I asked how much time may require to get it repaired. He told irresponsibly that we cannot say it takes another 2 hours.. Oke i waiting till 2 am also but not came. Even red bus app also not taking necessary actions.. So iam requestimg you to take action on both red bus and mercy travels for irresponsible
Thanking you. Sampath

Dear sir/madam,

I am very regret to say that my experience with m/s redbus is very panic.

I want to inform you that on dt. 31.07.19 i have a booking from ajmer to suratarh (Redbus ticket no. - tn8u11469674 & pnr no.[protected], other ticket details available in the attachment). Due to some unavoidable circumstances that bus is cancelled and it was informed by the agent of m/s rathore travels madho. He also told that you book a fresh ticket with any other travel agency with your money. About asking the refund of rs. 1500/- of my ticket, he informed that refund will be automatically came in your account by m/s redbus.

Afterwards, i have done lot of verbal communication with m/s rathore travels madho agent & he told that you contact with m/s redbus, they will pay your refund.

So, i am contacting to redbus representatives several times. One of their representative give a verbal compliant no. 10451477 on dt. 26.09.2019. But till date there is no positive response from m/s redbus side.

In the whole episode, i am very fed up about the working of redbus and i am very surprisingly think that how can this organization run successfully in our whole country in a very pleasant way. It takes more than two months for a single refund of only rs. 1500/-.

I hope that you will take an early & appropriate step regarding my refund and help me in this situation.

Regards,

Ashish sharma
Mobile no. [protected]

I booked a ticket on 30th september on redbus app. Ticket booked but my money got debited twice for single ticket.
First the app got struck so i entered the otp twice and money deducted twice.
The ticket charge was rs.596/- when i check my bank account money debited twice for one ticket. Please resolve this issue. Looking forward for the reply.

I booked a ticket 2 months ago, the bus operator cancelled the service few hours prior to the bus departure. The full amount was processed for refund. I called up redbus to get an option of refund through other process as the card i used is been closed. Redbus clearly said the only other option is wallet and i have to use it within 6 months. That too for my money which they don't have any other option to revert back. Why should a company tell me that i have to use this much amount in this time period and that too using their platform only just because they fail to refund it. And the only thing i can do using the amount is either book a bus, hotel or recharge a prepaid account. I don't have any use of these services provided by them.

Attached is the screenshot from redbus

Trip id: tn9g77793376

I have booked 2 tickets on date of 04. Oct.2019.in the redbud site they made wrongly show the ticket. Continuesly they shown night journey ticket in between they shown morning ticket. So, i have asked the redbus and apple bus operator. Sir i need to reschedule the ticket today night. We are unable to cancel the ticket. U cancel before oneday but i have booked same day that is the policy they said and they you will complaint any where no one refund the amount. Please help and refund the amount asap.

Tic no: tn[protected]
I cancelled my ticket before three months still i didn't received my refund every time i called your customer care and they saying you will get it with in 11 days but its been already 3 months and i tried in many ways i got no response even i called the local bus travel agent and they connected with redbud still i didn't received my money please consider the is and give my money back

Ticket booking attempt done for national travels ntn ' sangli to banglore dated 6th oct 2019.

1 seats were selected on 1 oct 2019, traveler names and details added, proceeded for payment as well. Otp generated and upon submitting the otp the redbus page got stuck and the next message we received was 'something wrong with the card' (Ticket not generated). We tried again since we did not receive any cash debit sms in our mobile. We booked the same seat for which ticket was not generated. But this time we recived the debit sms for 2 transactions with different transaction id. I have request to refund the amount for 1 ticket.

Till now the amount did not credited back to the bank account, request you to kindly do the needful.

Many thanks in advance.

Bus operator cancelled the ticket and full refund was promised by bus operator and redbus customer care also. The promise amount for refund was rs 2325/- but the amount i got refund was rs 2096/-.
When i tried calling customer care they disconnected the call.
I tried many times to contact them but no response from their end

Ticket details: tnap29942049
Pnr no: ts[protected]anon

Ticket id - tnae68097588
Ticket id - tnae94878801
I booked saini travels from hyd to nagpur and got a call later that the bus is cancelled and my refund will be processed. Then i booked kanker and it too was cancelled and they said my refund will be processed. Then i booked srs which did not cancelled and i travelled in it. This was on 17 september 2019 and till date i have got no refund for the two tickets cancelled through the bus operator when i call redbus support they say that the lines are full and in the app in the help section, booking of that date do not show. The booking can be seen in the mybooking section but not in the help section. This is hard earned money which apps like these do not take seriously. I sincerely request to process my refund as redbus and the bus operator were at fault and not me

I have booked ticket on 8th oct 6.45 pm from karur to bangalore. But my ticket has been transferred to 7.50 pm bus, though there are tickets still available in 6.45pm bus, by misleading mischievously which is nothing but an unethical just to handle the surge in demand. Redbus service agent is telling to contact the bus operator and they do not have any details about it. I had to reach bangalore before 12'o clock that day because i have a flight to catch. So if i raise a complaint, is it not the responsibility of redbus to inquire about this and give a proper response. I am not sure how to go ahead

Hi redbus team,

My refund is pending from one month. All i receive from your customer care is we are looking into it from the past 1 month. Just looting the customers. Attaching the conversation with your customer care. I have contacted rebus via email, facebook, twitter and all i get is we are looking into it from the past one month. Please check this asap and give me back my money.

I hv booked to and fro bus tickets fo my aurangabad travel on redbus app for 3 person. Now due to medical emergency i want to cancle ticket for 1 person and keep for remaing two but, partial cancellation option is not available in redbus app, no telecalling support is accessible. Support us in partial cancellation of both tickets. Hope team redbus will address our issue on priority.

Red bus is worst. They have not refunded my 1600/- for bus cancellation. It's more than a month now. Customer care people just making me fool by telling some excuse. I want my money back. I will never do booking hereafter from redbus. I called customer care 4-5 times. They initiated transfer after 1 mnth wen i called dem to ask about refund. Den i have been told to contact bank.

It's very worst. Bus didn't come, I wait 8:40pm to 02:00Am at roadways bus
stop as mentioned address.I called the redbus customer care at 10:00Pm and explain as above matter. he tolled me kindly wait.Again I called at 11:10 Pm redBus Customer care, he tolled me your complain registered for refund the booking payment and continue your journey another source.But till date booking payment did not received.

I booked my bus ticket by redbus (Ticket number (Tin): tn8x44339679 from pune to kudal for dated 31 aug 2019 that tckt amount was 1400/- rs. And cancelled it by bus operator
On 30 aug bus operator call & says bus had an accident & bus was cancelled refund initiated in 4-5 days

But my problem is that still i have not received that refund amount in my bank account.
Pls solve this issue asap

I would like to inform u that the app red bus doesn’t work properly or give the right details... I have a booking today (26/9/2019) mumbai to pune @7:30 am. I was waiting for the bus at the stop when i checked the status of the bus on the app it said that the bus had already crossed the point then i tried calling the bus conductor but the phone was busy continuously for about 40 mins so i decided to book another bus of around 8:00am but then the 7:30am bus showed up at 8:15 am at the stop but according to the app it was already on way to pune. Then after taking the bus i asked the conductor why he didn’t call back or respond to the calls his reply was i was busy talking to my family i tried asking him about the time he said u should have waited whatever happens. I am very disappointed with the service from your app (Red bus). I would like a refund or some satisfactory response for the bus ticket i booked becz of the false details provided by the app.
I will attach both the tickets to provide the prove if you want.

13/12/18 ticket was not booked & refund of rs.765 not done to my bank account from where amount was deducted till date, several mails & complaint given to redbus but no proper response from red bus banker want mail from redbus but they are not sending mail they are only taking complaint but not resolving.
Below sending complaint no. Given by redbus long back but not resolved.

I have booked ticket in red bus from bangalore to tirupati. Given boarding time is 10:30 pm. But the bus arrived at 9:40 pm 45 minutes earlier than boarding time. I got a call from driver and he asked me to come fast as they are waiting for me. As i am in bangalore it is difficult to reach on time. As per my convenience i booked ticket for that time. But these people are asking me to come early.