Red Bus Complaints & Reviews

We booked a volvo bus himsuta from delhi to shimla through red bus on date 5th july, 2019 as it showed the bus timing at 9:30pm and 3 tickets were booked, seats were alotted to us, bus fare of rupees 2869 was also deducted from my account. But there was no bus at this timing from delhi as we confirmed it from departure point. We also texted them and tried to contact them for help. No refund of money was there till now. We are really disappointed. Please refund money.😭😭😭😭😭😭😭😭😭😭😭😭😭

It's been more than a week and the red bus guys are sleeping. I filed my previous complain on 9th of july and today is 17th july 2019 and still there is no progress. No refund is initiated till date. I logged the complain of poor service and delay in arrival of the bus which was scheduled to departure at 5:00 pm but departed at 9:00 pm on 4th july 2019. It's scheduled arrival was at 10:45 am on 5th july 2019 at delhi but reached at 9:00 pm on 5th july 2019. Apart from that there was no food or water was provided when the bus broke down at lucknow-agra expressway. When passengers asked for compensation then the driver aruged with them.
This is completely unprofessional. I was charged rupees 3360 and i want 50% of the back. I request consumer forum to look after the matter.
My complaint (Id : 2389819)
Hope you will take quick action.

I have made a bus ticket booking from chennai to trichy on 3rd july 2019 (For the same day) and paid rs.2997.75/- from bank account through upi enable service. However, the redbus failed to make any booking and the money got credited into my wallet after a while. Since, the money didn't reflect in bank account i mailed to redbus ([protected]@redbus.com). The executive replied promptly by stating that there was an error, they didn't notice it and the money will be credited into my account within few days.

However, after few days i got a call from redbus service centre stating that it cannot be done. There is no such option in transferring money from wallet to bank account. When i asked details, they started telling that i have money in my wallet since 2018. This is ridiculous, i did not have money in my wallet. The money clearly debited from my bank account and it got credited into redbus wallet.

If their claim having money in my wallet. I have made one booking on 2nd july 19 where i didn't use the wallet instead i used amazon pay.

Please resolve and get the money to my bank account.

I booked ticket on 3rd June 2019 and money got debited from credit card account - 2077.50 and did not receive ticket. At least you guys should have processed my ticket instead said money will be refunded so I have to book the ticket again.

Money did not get refunded and I had to pay my credit card 2077.50 without utilizing any service. This is really frustrating and not sure what to do with you. Every time I call you are saying payment is in process. On 1st of July you said payment refund is successful and asked to check with my merchant bank, they said clearly the money is not refunded.

I am attaching the screen shot of amount being debited from my credit card account on 3rd June 2019 for your reference.

I request you to take immediate action and refund my money without any further delay.

Thank you,

Regards,

S.S.Shivakumar
+91-[protected]

Hi,

My name is mahalakshmi

I have booked my ticket on 11/7/2019

From chennai to tuticorin

Ticket number:tn[protected]

Pnr number: 84z92xr2

Travels name mrm travels

Amount dedected twice.

The actual fair the ticket is 1200

But i have dedected amount of 2400

Look into this issue and refund my amount.

I have booked in thia travels through gpay in red bus

Please refund my amount as soon as possible

I travelled from trichy to chennai by booking through redbus.in

Rkt tours & travels
Ticket no. Tn[protected]
Pnr no. Rktj[protected]
Date 07.07.2019 2 passengers ticket amnt : rs. 2079.0 (Inclusive of gst and service charge if any.)

But i didn't get any gst invoice with relevant details like, invoice number, gst numbers, gst amount paid, date of invoice etc.

I had booked a confirm ticket o[censored]PSRTC (Jan Rath A/C 2+2) using red bus app from Delhi to Rishikesh on 17th June, 2019. I was standing there at boarding place right from 9:00 pm and the boarding time was 9:15 pm. But the bus operator didn't even call me when the bus arrived there or not, i didn't know about that, because after booking the tickets, I didn't receive the message regarding the bus number.
Also when I called the bus operator which is given in my bus booking ticket, no-one respond on it. So this all caused so much problem to me. When I called on the other number given in the ticket, they talked to me so rudely And they didn't even answer my questions. This is not at all acceptable. I had to book another bus ticket and paid there again. I am also trying many times on the customer care number of Red Bus, they only said that please wait, when our booking department confirm from the bus, we revert your amount. They didn;t give me an exact time for waiting. My Ticket number is TN7F99159628 and my PNR number is Xrsk[protected]/SBD and also complaint on Red Bus Customer Care, where my complaint id is 9220773. As per Red Bus Customer Care my complaint is in high priority but they didn't respond me in after approx 1 Month.
Now I want the refund of the bus ticket I have paid. I want the refund soon. Bus ticket fares are Rs.528/-. I didn't even travel in that bus. I want refund. This all has caused so much problem to me and It all caused so much panic. Just give me the refund of this bus ticket.

I was trying to book tickets in the Redbus app through Google Pay. Payment got debited but tickets were not booked. while enquiring through their customer care. for that Redbus is replying a standard template that the amount has not credited to their account and I will get the money within 2 working days, if not credited I have to check with the bank.

Still I have not received the money. Its been almost a month now. I have been writing to Redbus about this the whole time. Since they told me to check with Bank, i even raised a dispute in google pay and there is no revert from them too.

on GPay it is showing payment credited to Redbus (attached screenshot for your reference).

Redbus Complain Number: 9243655

I booked seat no.11, 12 from sonipat to shimla by pnr no. Ts[protected]vah/100188
At last moment citylandtravels change my seat no.37, 38 atback of the bus.
I become handicapped to choose that seat because i have to go very urgently for my daughter councling to juit waknaghat scheduled at 9.00am on 9th july very next day. I felt cheated by travel company. They must be punished and my money should be returned

I have booked ticket from belgaum to thane (Mumbai) on 6-6-2019 for the date 7-6-2019 by anand travels, on the same day i have cancelled my ticket, till today i have not received amount or any correspondence regarding this & it is booked through red bus only. Please look into this matter and send my amount.
Passanger name :- shrinivas kulkarmi, age 59
My mail address :- [protected]@gmail.com

I booked ticket from patna to delhi (Tn7z[protected] on the name of mayank kumar and was charged rupees 3360 for the sleeper seat in amar travels bus whose scheduled departure was 5:00 pm, 4th july 2019, but later they sent a message of 2 hours of delay in the departure but actually the bus departed at 9:00 pm. Apart from the delay in departure it broke down at lucknow-agra expressway for almost 4 hours and the driver kept arguing when asked about the refund and food arrangement to the passengers. The amar travels bus (1100) pnr[protected] was scheduled to reach delhi by 10:45 am on 5th of july 2019, but reached delhi after 24 hours that is 9:00 pm on 5th of july when i called for complain they told call to amar travels and the same thing happened their also. Apart from that they are sendin messages at 12:45 pm on 5th of july that hope you enjoyed your journey. First they told there is gps tracker but there was no gps tracker even the agency red bus was unaware of its service and co-partner. Is this the way to treat customers as the bus broke down and got delayed so i had to bear loss. Redbus helpline:[protected] t&c apply
I want half of the refund of the money charged.

I'm using red bus app regularly for my travel purposes. During promotional offers and ticket cancelations, money was credited to my red bus wallet. I had used the wallet money to book tickets as well, but now this wallet is expiring on 10 july 2019. I don't have any upcoming trips to use the remaining money in the wallet. Is there a provision to transfer the money to my bank account? If so, please do the needful....

Sir, I was booking a bus ticket from redbus, which cost Rs. 955, but the booking was failed and the money was deducted and instead of returning the money to source account, that is bank, they put the money in redbus wallet. So, I want my money back to the bank account, otherwise I have to lodge a complaint against the redbus as they are not giving a good service instead they are stealing the customer's money. Following id is registered in red bus account.
My mail id- akash.[protected]@gmail.com

I have booked a ticket for two person on 17 june 2019 from delhi to basti with journey date of 22 june 2019 since i have cancelled the ticket in 21 june 2019 morning.hence as per rule of Redbus from total cost of ticket 2967.9Rs they have to refund me 2408.3 Rs.i also get a mail from redbus on 21 june 2019, morning 8:42AM that we have initiated the process of refund Rs 2408.3.
but till now i don't get any refund.i am also attaching mail image with this complain.

I booked 4 seats for my family through Orange travels on 30 Jun from Bangalore to Hyderabad my boarding point was Yelahanka. I went to Bangalore to see off my brother's son who is going to aboard. I asked the agent can I board the bus at Devanahalli toll gate he gave driver number and asked me to tell him the boarding point and the same was confirmed by the driver that he will pick us from Devanahalli toll gate and not airport toll gate which is just 300 before. I was waiting there from 0830 pm and around 9pm I received a call from driver that bus is at Devanahalli circle which is 4 KM's ahead of toll gate and he asked me to come there. I was totally astonished and baffled after hearing that bus didn't pick us and l begged the trespassers to give me lift upto Devanahalli circle and two good Samaritans gave lift upto to Devanahalli circle on two wheeler. After reaching there after 5 minutes I could not find the bus and called the driver he very harshly replied that bus is running and you come and catch the bus in cab. As I am new to Bangalore I don't know what to do but due to god's grace one tsrtc bus came and it was having exactly 4 seats and I boarded that bus as I have to attend office next day morning. In my 25 years of experience travelled all over India from Assam to Rajasthan to j & k to down south as a soldier of this country travelled in private travels as there was no bus facility at that time but never ever experienced this type of horrible situation in my life. It is not a matter of money but leaving us in unknown place and uttered rash words against me and telling me you do what ever you want and complaint to anyone and we are least bothered. I wil never again board this travels in future and advice the same to fellow brethren.

I have cancelled red bus 4 tickets (Chennai - bangalore) up & down on june 11 2019 but still not received the amount.

I received the email that you will get your money in 7 days but its almost a month.

Tn6w63611293
Tn6w47631090
Transaction id: [protected]
Refund amount 2064.00
Transaction id: [protected]
Refund amount 1138.20

Kindly refund my amount as soon as possible. Wrost service redbus.

Redbus mticket
Route: hyderabad to pune
Ticket no: tn7v65412155
Passenger: kb shinde (41, male)
Pnr: ts[protected]mtqw/120649/blossom travels neeta
Travels: blossom travels (Neeta)
Departure: 10:30 pm jul 1, 2019
Seat numbers: l10
Redbus discounted fare: rs.1065.0
Boarding point: secunderabad paradise
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Address: secunderabad paradise near fire station contact no :[protected]
Boarding point contact:[protected]
Blossom travels (Neeta) customer care: [protected]
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You can reschedule the ticket till 01 jul 2019 09:45:00 am
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Get 6am check-in and great deals on hotels only on redbus! Book now! http://bit.ly/2e2Aeue t&c apply
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Thanks for using redbus.
Redbus helpline:[protected] t&c apply

Ticket no: tn7c52087005

Pnr no: ts[protected]hsqt/74979/111 tpt

Above are the red bus ticket numbers which was booked for my travel from visakhapatnam to tirupati. I wanted to cancel the ticket partially (2 tickets) which was not possible from the redbus site, so called its customer care, 6 hourse before the bus start time and they replied that it is not possible and have to loose my money for 2 tickets. I
Also called the bus operator a day before the journey and they replied that it is not possible to cancel the tickets with them. I had to loose money for not able to travel and it is very sad to know that a famous site like red bus doesnt allow the partial cancellation of tickets.

On june 30, 2019 we used red bus, bus hire service provided transport for outstation travel, the total expense was 6400inr. And when i requested for a gstin included invoice, the red bus agent told "as per red bus policy, they don"t provide gstin include bill for non ac bus transport"

Which is totally not sensible, ticket number is nfqluv6g2, can this concern raised in consumer court. I don't think any private establishments can have such policy for a government established gst rule

My bus trip from guwahati to aizawl on 20/06/19 was cancelled by arhans tours and travels themselves. I haven't received my refund yet. It has been more than a week already and i desperately need the money. I booked it from goibibo but they have not registered my trip as cancelled and are not refunding my money. Please refund it. Operator pnr no. 742uvmx8
Booking id: gobusand9de74be669.
Please talk to them on my behalf, i beg you guys.