Red Bus Complaints & Reviews

I have booked a ticket from hyderabad to kadapa. Redbus mticket
Route: hyderabad to kadapa
Ticket no: tn8u72638153
Passenger: ravisankar (33, male)
Pnr: [protected]
Travels: reddy express tours and travels
Departure: 09:00 pm aug 30, 2019
Seat numbers: d1
I received message that bus is cancelled on 20aug and complainted to redbus on the day. Till now refund is not provided. I am calling to customer service of redbus daily and they are saying that we are working on it. Please help in providing refund along with penalty for doing this much long duration

This my booking info:

Redbus mticket
Route: aurangabad to yavatmal
Ticket no: tn9j80864045
Passenger: sandeep raut (35, male)
Pnr:[protected]
Travels: khurana express services
Departure: 11:55 pm aug 21, 2019
Seat numbers: 21u
Redbus discounted fare: rs.919.00

When i reached there place. There is bus on that timing... I called customer care of redbus.. They said they will refund the money...

I was booked the ticket from trichy to chennai at 27th 10.30pm august with jothi travels in rs 449/-. The bus having 4ratings. I was waiting from 10oclock in that place which bus operators address... But till 10.45pm there is no updates from operators even my phone call. 11.30 pm one person came and told me like ur bus arrived come with me... Then he shows some other bus with bad condition like worst blankets and seats...

I book the ticket in lower berth because of my back pain issues, but they guys were shows upper breath that's too very next from the door..

I m not even satisfied with that services
I booked the ticket 449 worth but they were showing 200rs worth bus

Bus 2hours delay
Different seat
Bad condition bus
Operator behavior
Bus cleanness

I was raised the complaint to redbus, they were told there s a government rules, there s no way to refund... And very unrespect..

I want fully refund that journey, i hope this complaint is my last initiative...
Dear passenger, bus journey details from trichy to chennai on 27/08/2019 are pnr: 21280, seat no: l12, boarding: trichy omni bus stand at 10:30 pm, address:trichy, bus no: and driver details: and checking inspector: and pickup url: — pjb. Palanijothibusservice.com, stage contact number:[protected] [protected]
—
www.palanijothibusservice.com

Hi,

I have booked the ticket (Ticket id : tn9a[protected] with redbus from pune - jalgoan via shree samarth krupa travels.
The bus met with accident in pune before chandan nagar bus stop. Driver runway from that place.

In the middle of night we have to arrange our own convenience to come back to home.

The actual ticket price was inr 2730 and no refund is provided to me yet.

Please help.

Redbus[protected] ref:_00d281kzya._50010t2llv:ref

Account - [protected]

I tried to book the bus from your app.
And the transaction was unsuccessful due to the bus operator's error.
But my money got deducted from my bank.
But the ticket could nt be booked.
I clicked for the refund and checked the box for refund to bank account.
But instead i got refund in wallet.
So i would like to get the refund in bank account instead of the redbus wallet.

I am a loyal customer of redbus, but this experience was not good for me.

I booked ticket from ahmedabad-pune at 1300 rs in chirag travels from red bus
The bus have some issue so on road at early morning bus leave us on road and asked us to shift on any bus coming from back
So we are shiftd to falguni travels and in which we are not even provided seats and we are seating in the gallery area

On asking refund on red bus help chat it says that it can't help you with that

My Complain is not resolved and they are writing complain resolved. This is fraud complete fraud. I booked a ticket on the name of Mayank kumar from Patna to Delhi Ticket No. N7Z60306389, PNR[protected], SEAT. NO- L4 and Fare Rs. 3360.00. Bus was supposed to depart at 5:00 pm from Patna and reach within 12 hours to Delhi but Bus was delayed by 4 hours and no information was given to passengers and departed at 9:00 pm on 4th of July 2019. Apart from that the Bus got delaying by hours and hours and finally it broke down at Agra- Lucknow Expressway and all the passengers were kept hungry and thirsty and bus driver behaved rudely when the passengers asked for water and food at the Agra- Lucknow Expressway. The Bus reached Delhi at 9:00 pm on 5th of July 2019, which is almost 24 hours. Now I need an explanation with compensation that when you are supposed to reach Delhi in 12 hours it took 24 hours and I had to suffer from a great loss. Why they took the amount of AC 1st Class but gave the worst service? Why Passengers were not given food and water when the Bus Broke down? I want compensation and refund of half of the amount of ticket cost. They also tried to do fraud with me and made calls that we will compensate 60% of the amount and asked for my debit card details with expiry and cvv number as they told it will be a card to card transfer. It's a complete fraud service Red bus is doing. Till date I haven't received any compensation. Don't know what consumer forum is doing in this matter.

I have booked 2 tickets from lucknow to bahraich for 6 am on 8th of july pnr xbch[protected]/qsb from kaiserbagh but the bus was cancelled without any information n the app also not shared any prior information about bus n contact no of driverand i have made complaint with redbus 2 times n they committed to refund money within 48 hoursbut my issue is not resolved n they didn't return my money. Please resolve my issue

My pnr no:ts[protected]uexr/869223/rg ind-lucnw (Ac-ict)
My mobile no is [protected]
I am travelling with intersity satabdi, from indore to lucknow.
Driver's behaviour is not tolerable, when i ask for reach timing, then he was taking rubbish.. (Gali bhi de raha tha). He was also saying complain kar lo karn ho isse kuch nahi hoga... Intensity shatabdi ka phone hi nahi uth raha tha

Date of incident : 13/8/2019 8:37pm

I booked a ticked in redbus on the above date through gpay. The money (Rs.452.27) was debited from my account but ticket was not booked. It displayed the money will get refunded. I waited 10 days but money is not refunded.

Upi transaction id :[protected]
To : [protected]@hdfcbank
From : [protected]@okicici
Google transaction id : cicagkc6rsvhbw

I am talking about bus number ka 01 f 4801, me some girls we're requested to driver to stop bus in corporation stop, conductor told that "stop illwa" i asked, he told me that"howda eno gottilla" it's already time 8:45pm, and we want to go silk borad. They took bus to kbs stop,. What non sense is it, if them's sister or mother or daughter in that bus means they won't stop?? What type maintenance is it. We are girls we need to go house before 9pm na. This type of training you are giving to the employees who they are responsible for public transportation. They don't know how treat a girl, please give them that strong instructions that, someone requesting means give stop, so that it will helpfull for girls who they are new to bengalore city.

I have booked ticket from mumbai to mehkar at 11:50 am on 23/8/2019 and want to reschedule my journey on same date but they dont allow me to do so and said that rescheduling and cancellation is only allowed till 7 :00 am on date of journey so kindly inform if i have booked my ticket at 11:50 am then
How can i reschedule or cancel my ticket at 7:00 am however they said we mentioned our policy on booked e-ticket (Mail) so my question is we getting the mail after confirmation of ticket booking so what we can do after booking??

On 26.6.19 have confirmed tickets from red bus to travel from dharwad to mumbai through telsang travels but travel company has stated that it has cancelled bus and over phone they told that amount is refunded to red bus. But till date no amount credited in to my account. The details are as below:
Redbus mticket
Route: dharwad to mumbai
Ticket no: tn7r24500886
Passenger: purnanand (37, male)
Pnr: ts[protected]nqem/279500/hub/mum
Travels: telsang travels
Departure: 09:15 pm jun 26, 2019
Seat numbers: 26, 25
Total fare paid: rs.1398.0
Boarding point: dharwad-court circle
Landmark: dharwad court circle
Address: dharwad-court circle
Boarding point contact: [protected] [protected]

I have booked a ticket from delhi to gorakhpur of 9th aug but my ticket was not confirmed i expected my refund from redbus and i m not receiving any response from them i m fed up of them
they have worst helpline no, always busy i feel irritated
i am thinking of filing a complaint in consumer forum because i am experiencing a very bad service from them.
it has been around 20 days .
whenever i make a complaint i have to start it from beggining.

I had booked the ticket from sukhpar, bhuj to ahmedabad on 18/08/2019. At the time of booking the display showed cancellation facility, due to change in the plan i had to reschedule to 21/08/2019, while the system does not allow it to do so. At least value the trust in the brand and help reschedule the ticket, does not require a refund for today. If it's not solved by today as a customer i should be able to request a refund in full amount.

Dear sir,

This is to inform you that i booked a ticket on 17.08.2019 through redbus app for traveling from bhilwara (Rajasthan) to gurgaon. Traveling date was 18.08.2019.

I booked 3 lower sleepers no. S13, s14 & s/b. Redbus ticket no. Is tn9e48798016.

This has been my worst travel experience ever as i had to face following problems during this travel-

1. When we reached boarding point, we were informed that bus has been changed, from vishwakarma travels to kothari travels. Also, sleeper location were also changed. This time we were offered 2 lower sleepers positioning at middle of bus and 1 upper sleeper.

2. The scheduled departure time was 8:30 pm but bus departed by approx. 9:30 pm with 1 hr. Delay.

3. The behaviour of bus staff was very poor.

4. Just after leaving the boarding point, bus staff started inviting road side passengers, and stuffed all of them in bus corridor and driver's cabin. These passagers were keep talking and smoking whole night.

5. Suspension of bus was worst, and whole night we were jumping on our seats. We were feeling as rollercoaster ride. Probably bus driver was trying to make-up the delay by driving faster.

6. Our luggage were on stake, as it was kept with un-authorised, unknown passangers.

I was travelling with my wife and two little kids (8 year & 4 year old). But due to above concerns we all were not able to take proper sleep whole night. I and my wife having extreme backache, whereas my kids have been feeling tired and sleepy for whole day.

My wife, who is a teacher, had to take leave for today from her school and i couldn't have focused on my office job due to backache and sleeplessness.

In view of above, i demand compensation from redbus for such a worst service which troubled us a lot. This compensation will include complete traveling fare plus compensation against trouble caused to us due to physical and mental harassment.

I have lodged complaint at government consumer helpline also.

Please take appropriate action.

Regards,
Yogendra sharma

Dear team,

I would like to narrate a horrible experience that has happened yesterday which was never expected. It is very unfortunate.
I shiladitya chakraborty purchased a ticket from durgapur to kolkata, ticket no tn9b11449495 bearing the pnr no: ctc257306, seat no's : 21 & 22.
Date of transaction : 14/8/2019
Date of travel : 18/08/2019
Total amount paid : rs. 667.92.

Inspite of paying such hefty amount i along with my wife was not able to board the bus. All buses plying from kolkata to durgapur and return stops at muchipara bus stop.in the past i have travelled multiple times and there were no issues to board the bus from muchipara like other passengers. Unlike yesterday it was a totally horrible experience and even after trying to stop the bus by showing hands to the driver the bus never stopped. Volbo and other buses which plies in the same route stops at muchipara bus stop and i had no idea or intimation that this bus will not give a hault at muchipara.

I was shattered and again i had to purchase a different ticket from muchipara and then i had to come. It was a personal emergency but all because of same i was not able to make it at the right time.

Also for your information the timing provided by you also seems to be incorrect. When i spoke to the concerned person i have found the bus departure time was 14:25 pm and not 14:10 pm as mentioned in the e-ticket. So was not a correct information and had to wait longer in rain because of the same and was also not able board the bus.

I request red bus management to kindly arrange the refund immediately as i had purchased the ticket from your site.

Regards
Shiladitya chakraborty
Contact no:[protected]

I have used redbus for first time yestrday. I have booked ticket from kanpur to delhi. Ticket costed me 3900 apprx for two. I was travelling through kalpana travels. I dont know on what basis you guys allow ### third parties.

It was a nightmare journey. Bedsheet was dirty. Could see pubic hairs and other dirt on it. I request conductor to change the bedsheet..he denied.

There was water leaking from AC. Blankets had awful smell. It was a nightmare journey for me. I will never use redbus hereafter. Please stop fooling customers if you cant provide a GOOD SERVICE .

PNR[protected]

Madam

I had booked three sleeper birth through red bus but the massage come to me that the ticket is not booked and your amount will be refunded but still the amount is not refund in my account and you people sent another msg the bifurcation of refund amount in which you people deduct the cancellation charges which is totally wrong and baseless. And my transaction id is ref #gaguqsow1

Hello i booked 2 tickets from puducherry to bangalore for 18/08 13:00-20:00 bus had dinamo and heater breakdowns and stopped after 30 kms from puducherry. We waited for 3 hours for mechanic to come. After that it took another 1 hr for them to come back but they didnt fix the bus. Finally police came at 19:00 and we had to book a taxi on our own for 6000 inr to bangalore to reach the city. I want my 2 tickets to be refund.