Red Bus Complaints & Reviews

Jun 09, 2019

Red Bus Customer Care's response Dear Customer,

Thank you for reaching out to us! I’m Danny and I have been working on your case.
In order to address your issue, request you to share the following details:

Registered Email ID
Mobile No.
redBus Ticket No.

Once we receive these details, we will work on it.

Look forward to your response.

Danny
Team redBus

Jun 21, 2019

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

Upon checking, as per your E-ticket bus, departure time is 08:45 PM and same has been confirmed from our end.

Thank you for contacting us.
Team redBus.

Jun 21, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Sorry to inform you that, we don't have the option to transfer the wallet amount to the bank and you can use the wallet amount for further booking, mobile recharges and hotels bookings. Hope this helps.

Thank you for contacting us.
Team redBus.

Jun 21, 2019

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

Please share the registered email id and mobile number to [protected]@redbus.in and we'll have this checked.

Thank you for contacting us.
Team redBus.

Jun 09, 2019

Red Bus Customer Care's response Dear Customer,

Thank you for reaching out to us! I’m Danny and I have been working on your case.
In order to address your issue, request you to share the following details:

Registered Email ID
Mobile No.
redBus Ticket No.

Once we receive these details, we will work on the resolution.

Look forward to your response,

Danny
Team redBus

Jul 09, 2019

Red Bus Customer Care's response Dr.chandresh Jaiswara,

Greetings from redBus !!

We understand that the cancellation of the bus would have caused an inconvenience to you, and we're truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future. Refund of Rs 3184 was processed from our end on 9th June 2019 back to source. It should have reflected in your account in 7 business days and we hope you have received the refund. We appreciate your kind patience in this regard.

Thank you,
Team redBus

Jun 06, 2019

Red Bus Customer Care's response Hi!

Thank you for reaching out to us regarding the refund for your ticket no. TN6Z24594888.

I understand that the cancellation of the bus would have caused an inconvenience to you, and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

Regarding the refund, we would like to inform you that, as per the MSRTC policy, the refund needs to be collected from MSRTC counter. Request you to visit the nearest MSRTC counter with valid id proof and ticket copy for the same. Your understanding in this matter is appreciated. You can contact our concerned person on [protected] if any assistance is needed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

I hope I have been able to help you.

Take Care,
Team redBuddy

Jul 09, 2019

Red Bus Customer Care's response Dr.chandresh Jaiswara,

Greetings from redBus !!

We understand that the cancellation of the bus would have caused an inconvenience to you, and we're truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future. Refund of Rs 3184 was processed from our end on 9th June 2019 back to source. It should have reflected in your account in 7 business days and we hope you have received the refund. We appreciate your kind patience in this regard.

Thank you,
Team redBus

Jun 06, 2019

Red Bus Customer Care's response Hi Jyoti,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no TN[protected].

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

In hopes of compensating for the inconvenience caused to you, we are crediting full refund to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end today.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 696.45/-
• ARN No. or Refund Reference no.: [protected]

In case, you do not receive the amount within the designated time period, you can contact your to know the status of your refund using the ARN No. or Refund Reference No. given above.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,
Team redBuddy

Jun 06, 2019

Red Bus Customer Care's response Hi Rajesh!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the failure of your trip id[protected],[protected] &[protected].

I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry.

We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error. We have received this amount in our account, but are unable to use it for booking.

Upon checking, the refund for this amount has been initiated from our end on 06th June to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected],[protected] &[protected]
• Refunded Amount: Rs. 273/-, Rs. 265/- and Rs. 312/-
• ARN No. or Refund Reference no.: [protected], [protected] & [protected]

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the ARN No. or Refund Reference No. given above.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,

Take Care,
Team redBuddy

Jun 06, 2019

Red Bus Customer Care's response Hi Abinash,

Greetings from all o[censored]s, here at redBus!

We tried reaching in your given number however, we are unable to get in touch. We request you to please provide an alternate number or a convenient time to get in touch with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

Jul 04, 2019

Red Bus Customer Care's response Hi Shivankit,

Greetings from redBus!

We are sorry that your bus was canceled by the bus operator. The refund of your ticket TN6W14299576 Rs 5544 was processed from our end on 4th June 2019. This should be credited to your account already. if not, please check with the Amazon team. Thank you!

Please feel free to write to us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.

Jun 06, 2019

Red Bus Customer Care's response Hi Pankaj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 11st May to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 11st May to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1687.60/-
• ARN No. or Refund Reference no.: 75120339133000273434133

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end, has been attached for your reference.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

With thanks,
Team redBuddy

Jun 06, 2019

Red Bus Customer Care's response Hi Pankaj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 11st May to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 11st May to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1687.60/-
• ARN No. or Refund Reference no.: 75120339133000273434133

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end, has been attached for your reference.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

With thanks,
Team redBuddy

Jun 06, 2019

Red Bus Customer Care's response Hi Manikanta,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

Jul 04, 2019

Red Bus Customer Care's response Hi Siddharth,

Greetings from redBus!

We are sorry that your transaction was not successful due to rare technical glitches. The refund of your transaction[protected] Rs 2110.50 was processed from our end on 1st June 2019. The refund should be credited to your source account. If not, please check with your bank. Thanks for choosing redBus.

Please feel free to write to us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.

Jun 05, 2019

Red Bus Customer Care's response Hi Adil,

Greetings from redBus!

We are sorry for the trouble caused. Please share the redBus ticket details with us at [protected]@redbus.in to help you with it. Thanks for choosing redBus.

Regards,
Team redBus.