Red Bus Complaints & Reviews

I booked two tickets from khalilabad ( Soni Hotel) to Delhi for the journey on 12th June 2019. The bus was with the name of Panwar Travels. It was supposed to arrive at 5:25pm. I was waiting there since 4:30pm. But no bus with the name of Panwar Travels stopped there. I missed a call from bus operator at 5:26pm. I called back at 5:28pm and came to know that he left away 2 km ahead and he stopped and called me but as I didn't pick the call he moved away.
Now my concern is there was no bus with the name of Panwar Travels that stopped there. And live tracking of the bus was also not available which was promised by the Red Bus.
The bus operator was calling us 2 km away from soni hotel which was not possible immediately as no auto available there immediately.
I called and messaged to customer care of red bus resolution of which came on 16 th June that they contacted with the bus operator which told that we completed journey so refund is not possible.
I messaged again that we did not travelled.
Then next response came that as two other travellers boarded at same stop it means bus stopped there so refund is not responsible.

Now my concern is what is my mistake here and why I can't get refund.
1. No bus stopped with the name of Panwar travels at Soni Hotel.
2. No live tracking was available on the bus which was promised by the Red Bus.
3. And if the bus operator is right, why he did not wait for us even for two minutes when I missed his call?
4. The total amount was 3110 on which I have right to get refund which I can't give as charity because of carelessness of Red bus or bus operator.
5. If my issue is not solved I will file case in consumer court, and I am 100% sure I will get my refund as there is no mistake done by me.

I have booked ticket on date 17/6/19, for Tata to Bokaro at the timing of booking it show 2x2 Pushback and travelling timing 3 hrs.
When i board for bokaro in mention bus number i have seen there is no pushback bus are ordinary bus only they have ac nothing else, also travelling time is more than 4hrs.
Also we are facing bus driver rude behavior.

I booked a three tickets in Sri Annam Travels from Thanjavur to Chennai. And the bus type was (2+1) Non/AC semi sleeper. At the time of 9.58 pm, I recevied a message with Bus No, Live location And Seat No.(Attachment given)

I reached the bus location at 10.05 pm, I saw the Annam Travels bus which was (2+2) Non Ac semi sleeper with the given Bus Number. And Our Name is Not included in that Chart.

We asked them and at the time of 10.25 pm, They will sent a new bus number by message after a long conversation

We moved to the new bus. We searched our booked seats and the seat no: 31, 32, 33.It is placed at the last row of the bus and It is not a push back seat. But actually we booked three seats which is placed before the last row using red bus app. I attached the screen shot of the booked seats arrangement what we booked.

In red bus app, The total number of seat shown is 37. but actually the bus has only 34 seats.

We asked to the driver why seat number was mismatched . He didn't response in proper way and He called the owner. We asked the same to the owner. He was using abusive words and not explain the reason properly.

The argument went nearly one hour. Then the driver started to drive the bus without giving any reason to us. They left us at the same place. Then we found government bus at the time of 12.15 am. we went trichy. From there we came chennai at 10.15 am.

The seats, we booked were wasted
We didn't travel in that bus
The Money was not refunded
Their behavior was very very worst.
Owner and driver changed/relocated the passenger seats with their wishes
Owner used abusive words through call

The passengers those who are booked seats in (2+2) Non AC semi-sleeper didn't sit on that bus. But They sat in the (2+1) Non AC semi sleeper.

Driver and owner relocated passenger seats without the knowledge of booked passenger

Please take a action against them.

Hi Team,

I booked ticket in KVR TRAVELLS from gopalapuram to lingampally (Hyderabad) but driver stopped the bus before 3 stops (Miyapur)and asked me to get down saying this is last stop. But I booked ticket till lingampally, I don't what this kind of answer and how redBus is supporting this kind of travels. When asked with bus driver he saying we are informed to drop till this point from owner.

redBus need to take a serious action on this.

Thanks,
Ravi Mullapudi.

We have booked tickets from hyderabad to Pune on 30th April thru Redbus app - ticket number tn5u54610751. seats L11 and l12.but prior to travel, the bus agent called me and told me that the bus has ben cancelled/broke down and told us to rebook it with other bus and this ticket will be cancelled and full refund will eb given along with insurance claim as i also paid for insurance for this trip.

Total booking amount 3190 and we also oped for the insurance.

so we preponned the travel and booked the tickets again for 29th April for the same passenger names. (ticket number tn5v[protected] and they told me the refund process in progress and will get the refund for the previous bought tickets in 3 to 7 days. to may surprise I received 2000 and deducted cancellation charges. I sent 10's of mails but no response. Through app I also sent 10 of follows up but no response and they jus closing my complain saying resolved and finally they also removed all my complaint from the app and mails to [protected]@redbus.in gets failed.

when I checked online they doing this for most fo the people randamonly and making tonnes of money from innosent travellers. Kindly lodge a complaint and help me with justice with penalty so that they don't repeat this trick.

I demand 25000 damages charges for their irresponsible behaviours and also the pain given to me last 2 months follow ups, calls mails etc.

website: https://www.redbus.in

Regards

Today I have booked travels ticket from Nanded to Pune. As per listing bus name is Prasanna Limra Liner. However after booking ticket, I got message from travels company that it is HKGN travels and not prasanna. I know that HKGN travels service is pathetic and I didnt want to go ahead with same. When I called Prasanna travels, they said that "they have already informed about correcting travels details however it is mistake from Redbus amd you need to contact with redbus."
Then I called redbus,
for 1st time, redbus customer care didnt helped me and started telling that if you want to cancel ticket, he will cancel same ane there will be cancellation charges which i didnt wanted to bear. Later on he cut the call.
For 2nd time, some lady picked up call, call was on hold for 10 minutes and after she told that her supervisor will call me in next 30 minutes.
Now its been 10 hours now that I havent received any call from anyone from Redbus.

They are misguiding people with wrong listing and later on not ready to accept there mistake.

Expecting resolution on same.

The pricing in bus booking platforms are very high on Fridays and sundays. This kind of predatory pricing will make consumers picket empty. These kind of platforms include redbus and abhi bus. There needs to be some kind of regulation against such practices. The transport industry has to set fixed prices for buses or at least specify a range in which fare cna be determined. Using of such fares will not enable passengers who has low income to not afford travel for medical and other essential things. Thanks

Booked a ticket from Redbus of Kanker Roadways for 2nd May from Hyderabad to Nagpur. Kanker roadways cancelled the bus and we were supposed to get whole fee back. Kanker roadways says they forwarded refund to Redbus yet we haven't recieved the amount back. And also RedBus website says its success. There's no responsible authority to contact to at Redbus
There's no working helpline number of RedBus too.
PNR- [protected]

Hello,
I have not received the refund of the below ticket yet.
Kindly look into this matter.

Redbus mticket
Route: Udupi to Bangalore
Ticket no: TN6K35101799
PNR No. :[protected]*Up
Travels: Sri Durgamba travels
Departure: 09:20 pm May 27, 2019
Seat numbers: 9
Total fare paid: Rs 700
Boarding point: Suraksha Travels, Udupi
Dropping point : Vijayanagara, Bangalore

The charger socket is not not working, but that is small issue the sec and big isssue in which water is leaking from ac so that couldn't sleep that night. What benefits are there to travel with Patel tours travels after charging high prices of tickets. Is this a kind of service you provide to your customers. Very bad experience.
Can't expect this from redbus

I booked a ticket from Koyambedu to Udankudi in Redbus mobile application fir 7th June 2019.For some reasons I cancelled my ticket on 5th June 2019. In Redbus Account, the refund amount will credit 6-7 days. But still the amount was not credited in my bank account. So please take step to clarify my complaint.

Booking ID: TN[protected]
Registered Mobile No: [protected]
Bus Name: Muthu Travels
Journey Date: 7th June 2019

I was book my tucket pune to latur on redbus at 10:00am bur some official issue i was cancle this trip but the redbus and travel agency both are not accept my cancelation...why...i[censored] dont gave better service then then why u operate...totally bad service and u will hurras us...redbus u are fraud with us...i want return my money other wise i will claim against you

I am Ramesh Kumar Dubey booked valvo ac sleeping 2 tickets on 2 June 2019, on the red bus app search bus Delhi to buxar, they show 52 km near by bus service jagdishpur, I booked amount deducted from my account .
After discussion with the Akash travel they say we not provide the service of Bihar (buxar or near by 52 any location).
We rage the complain in red bus they sad you get refund of amount.

Now he is Denny for refund.
PL don't use red bus service
Ramesh Kumar Dubey
Mob [protected]

On 11th may 2018 around 7:00 am I have booked a ticket in red bus.i have done transaction by using Google pay.i have logged complaint with red bus.they are telling me that they don't have data which is more than 3months.they asked me for rrn number.i have shared the number.but now they are telling me they don't have data.i have lost 1726 RS.redbus is providing worst service.full customer care itself is fraud.mainly supervisor is waste person prasanth.

I had booked bus tickets for 2 persons in Madhavi Travels on 11/06/2019 from Trivandrum to Angamaly. My 1st transaction was made through CSB debit card which got failed but money was deducted from the account.The second transaction was successful. I request you to kindly do the needful for refunding d money deducted in the first transaction
GIS GEORGE

Ticket No. : TN[protected] [From Hyderabad to Indore]
PNR No. : 95404655
Booked through : Red Bus
Traveller : Shree khurana Travels
Date of Journey : 11-June-2019

Purpose of Compaint : (1) Refund of amount as Khurana Travel not completed the travel to the destination as booked in the Ticket - They stopped the bus 40-50 km before destinaytion due to break-down (2) Not taken care for immediate arrangement for the passengers (3) Improper Maintenance of Busses for long travel which led to break down (3) very important.. No caring & support to the passengers/customers for taking them immediately to the destination.

Vide above ticket, travelled from Hyderabad to Indore. It is terrible journey and they have not completed the journey for the amount they charged. the following are the problems :

1) Bus delayed/reached very late than the schedule time at suburbs of Indore (40-50 Kms away from Indore)
2) Then break-down of Bus before 40-50 kms away from indore
3) Not taken care to the passengers immediately for shifting them from there with alternate arrangement...Delayed a lot
4) Our further journey/onward journey totally disturbed due to this and incurred big loss due to this.
4) Staff told Bus will not move and asked passengers to go to Indore as per their wish.

We faced so many problems/loss to reach the destination and for our onward journey.

In view of the above, please refund of fare amount as Khurana Travel not completed the travel to the destination as booked in the Ticket and also delayed a lot, in turn our further onward journey plan disturbed, also put to lot much problems and inconvenience as they have not take care of the passengers.

Regards
murthy

On 08/06/2019 I had booked a ticket from Wayanad to ernakulam.after entering OTP transaction failure message arrived.again I tried and booked a ticket but the amount had deducted two times from my account.the transaction ID and other details of booked ticket is attached below.also I need to get the deducted amount RS.615 to be refunded as soon as possible.

I am trying to book the ticket from a week in the redbus.in. However the booking is getting failed after making payment in bank web site- for fourth time in a row. very patetic interface between redbus browser and banking browser. out of four payments three payments have not been returned. This is not the first time - but fourth time. Even today it got failed. I have enclosed the video as it appears in my system. We request your office to direct redbus for resolution this payment failures and refund crisis at the earliest.

Hiii,
I have a problem today i booked 3 seats for my family and ticket no.TN6Y20959829 but still not show any booking status, but another side create a new issue my debited was cash and payed 19hundred something for redbus.
So, , please solve my problems and
cancelled my tickets and also cash
back my account as soon as possible.
Regards
Vaishali

I have used redbus app for the first time and booked tickets. But I selected a wrong date and wanted to reschedule it to an another date. So went to the ticket options and selected reschedule option to change the date. I couldn't change the booking even though I tried within 30 mins of booking. It was saying sorry you can't reschedule it. I saw many complaints with this reschedule policies on internet for redbus. I tried to reach help support but no one replied even after 7 hours after opened a resolution ticket. I called the customer service number but no response either. I cancelled the ticket with no option left and they looted Rs. 666/- and on the invoice they showed it as Rs. 516/- for cancellation. It's looting people money and there is no strict action taken on this redbus. Please everyone don't book any tickets from redbus.