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Ross Cool Care Samsung Service Centre Kattappana — improper service

My samsung microwave oven went complaint since last 7 months. We have been contacting them since 7 months. But they never ever gave attention to our problem. They just came as a formality 2 or 3 times and charged service charges. Whenever we call them the person taking phone always says she dont know and she will give managers number. But he never takes phone. Our oven is in ross cool care samsung service centre kattappana idukki kerala for past 7 months.
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    Kattappana,idukki,kerala
    India

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