Samsung India Complaints & Reviews

Refund or replacement not done since a month

First Name :MITESH
Last Name :MISTRY
Email Id :[protected]@gmail.com
Contact Number :[protected]
Request type : proper Technical person require, etc
Product Model Number :SAMSUNG WMC WA11J5750SP/TL
Product Serial number : 0CCY5DEM800321
Address :A-11/2 RAJLAXMI PARK SOCIETY, NEAR ABHILASHA CHAR RASTA, NEW SAMA ROAD, VADODARA, 390024

To, sir/ madam
i purchased samsung washing machine, i am suffering from the machine problem since last 45 days, i lodge complaint at least 4 to 5 times. still i didn't get any proper reply and technician. If you can't fix the problem in 2 to 3 days then I will lodge the complaint against the company and go straight to the consumer forum.

I lost the bill of my Samsung dual door fridge and its compressor is not working properly as told by the samsung engineer who was assigned to rectify the complaint registered by me.. I had purchased the refrigerator from Unilet Store Hanumanth Nagar Bangalore in April 2015.. The management for the store has been changed so its not possible for me to get the bill copy from them. But I have all other documents like Bajaj Finance Consumer Loan statement where Model/Serial No is mentioned. So it would be great if Samsung can arrange to get my compressor exchanged as it is under the warranty period, because Warranty for Compressor is 10 years and Year of manufacture and Purchase is 2015 only.
Service Request Number: [protected] and [protected]

When I was bought this phone, I had complain about problem to dealer he said update software, ur problem will get resolved however problem continued. After some month visited again dealer he asked to visit customer care st Nal stop. When I visited they refused to solve the problem without payment . My phone still under warranty. They said ur phone is damaged due to fall not due to heating. I am still using this defective piece if any thing happens to me because of this phone company will be responsible. And I urge people don't listen to dealer if you find any problem in good which you buy ask for replacement.

Hello team,

I have placed an order through Samsung online store active watch 2 on 30th October, and used HDFC credit card for making the payment. As per the offer mentioned on the site I should have received 10% instant cash-back for this transaction. I have not received any cash back yet. I tried reaching out to your customer care, and they are not able to give any resolution for this. My order I’d is : [protected], order was placed with my wife’s name ( Krit Rani).

It's been almost 20 days, at least 20 calls to your customer care team, and many emails. Each time getting a new surprise and different reason.

Can you please look into this on urgent basis? Highly disappointed with with your customer service response on this matter, and the experience you guys are providing overall. I would not like to proceed with this order in case cash back is not getting processed. Please resolve this issue as soon as possible and try to create a better customer experience for an individual.

Regards
Sanjay Prabhakar
email: [protected]@gmail.com
kriti.[protected]@gmail.com
Mob: [protected], [protected]

Am going through a mental agony because of this samsung product, Reference Number: [protected] i just updated my phone which is provided by samsung itself and from then my screen got green lines and its getting dull display due to that software and I submitted it in samsung service center and they also said the same its due to software issue so its not even a physical damage or anything els i even wrong many mails to samsung and am having all those profs with me. V V Kasi Viswanatha Raju is my name and [protected] is my mobile number i’m attaching one of the email screen shot please help me with this issues asap whoever is in charge hope i’ll get justice asap. Thank you

I lost my bill
i have purchased side to side door samsung 602lit 200v fridge on january 2017 in expo ima hall, trichy, tamilnadu.
Service engineer needs billcopy for rectifying internal gas leakage
please provide me

model no : rs55k5010s9/tl
compressor nf34j9151ansj3
prod date 2016.08
serial no 0g0k4abh800828n

1. I placed order for 1m25cm AUE70 TV online on Samsung Shop on 4th Oct 21
2. TV was shipped through Delhivery which got delayed due to in transit Unexpected scan at location Kolkata Maniktala as per tracking ID.
3. The material was delivered on 12th Oct 2021.
4. The installation Engineer visited for installation . On opening he found the TV damaged. .He repacked the TV after taking a photograph
5. The complaint was lodged by the installation Engineer in his office.
6. I also lodged complaint on www.samsung.com/in/support/email/online -shop/ with photographs of damaged TV as given by installation Engineer with photographs of repacked Package of the TV.
6. More than a month passed nothing has been done except issuing Samsung Ticket ID
Now thinking to take up the matter to Consumer forum

7.Every reminder issues a new Samsung Ticket ID.
SAMSUNG TICKET ID 29048065
Sumita

I am trying to reach Samsung India, as it has been a real pain for me to get hold of them as I am not in India. I had sent a 55-inch tv for my elderly parents and as expected the tv received was broken. My parents are trying to contact them and they are making fool of them by asking them to wait for two days from last two weeks now. They once sent some inspection officer as the tv was already inspected first by their own technical guy who came for installation. They are mentally torturing my parents.

Samsung ecobubble water inlet problem complained to samsung service. They changed sensor and pcb repair and charged me 3750.the next day itself the problem cropped up again. Not attending to my problem. Please resolve ASAP. ThanQ

Regarding The Samsung Product Complaint -[protected] (A52S face unlock Issue)
Regarding A52S mobile phone:
Phone was purchased on 26th October 2021 in India and I am following with Samsung CEO desk team for the last 10 days on A52S face unlock issue. Visited 3 times in the service center and they reported that they didn't find any issue with face unlock.
Although I had sent them multiple videos with issue but your people seems didn't trust me,
The fact is your phone don't have dedicated sensor for face unlock and its relying on poor front selfie camera, I observed that selfie camera can unlock with face unlock mechanism only when there is kind of direct light on my face or unless I am in daylight
In the video I have captured face in small room with tube light by showing back to tube light (This shouldn't be an problem since front camera is able to capture face for face unlock) and after that I have tried to unlock face multiple times but it did not succeed and when i turned my face in front of light, it started unlocking phone, again when i turned back, its failed to detect my face. I cannot have light on my face all the time while face unlock and that's why its failing to unlock face in 1st attempt most of the times
I am not happy with inconsistent/unreliable face unlock feature and the way service center trying to justify themselves every time
As end customer I am suffering with issue and your people are just roaming me to service center every time
I need refund as i informed Samsung regarding issue next day of purchase

Pls reply my complaint
No action has been taken on my complaint so far. I have complained three times.
You must reply to this item to return my item to me or give me a new one as well
You have made me very depressed.

I have purchased the Samsung F41 mobile on October 28, 2020.
Since last week i have been facing auto reboot problem,
I contacted Samsung support team they suggested some temporary measures that worked for that day. From next day reboot issue continued.
Recently the phone got turned off and got struck at Samsung logo screen
I took the mobile to service center they informed that there was motherboard issue and needs replacement which costs almost 8000 rupees.
Many people of various models of Samsung have been this facing this issue after a software update pushed by Samsung.
They have been raising their issues in Twitter.
Company hasn't even accepted this issue.
Due to a faulty processor and a bug filled update, the phones are to be repaired.
Why should a consumer pay almost half of the cost price to repair price in 1 year due an issue from company end.
Please accept that issue and atleast make arrangements for the phones to repaired free of cost

I ordered refrigerator on 21st Oct and app showed the delivery time of 24th Oct. Product got delivered on 25th night. The delivery person came alone and asked me to help him in lifting the product. Something strange !! which i have never experienced. As i was not at home, so he took someone's help and delivered the refrigerator. When i reached home i saw the product was not able to stand and the leg was broken. I took the photograph and raised the complaint to Samsung via Twitter, Email and Chat option on app. I also ordered for return of this but that did not happen. Till now, there is no update on these requests.

When i called the helpline today, they are also clueless. This product is lying at home and in this festivity when we want to use a new product we are left with this bad experience. More than 20 class have been made already. Several emails/sent but no reply

Request your intervention here so that i can get this product replaced/returned and use this for the occasion i purchased for.

Product: Refrigerator

I have given my product to Samsung service center for repair on 23rd of Oct and it was to be repaired by mainboard. My product is in guarantee. They always say, " Part has been ordered but has not been come yet."
I haven't got my product yet. Worst repair service I have ever seen.

I placed an order for samsung galaxy f42 5g phone through their online store on 23 October 2021 and by mistake I placed for two, so I cancelled one on the same day, I got a mail stating that your money would be refunded with in 7 to 10 days. But still now, that is 12 November 2021 I didn't receive my refund.i contacted their customer service several times and even mailed them, but went in vain.
Order I'd: [protected]
Name: Julie Simon

I bought a Samsung mobile (M32) just two weeks ago. But i am facing an issue with screen since last 4 days. So i visited Qdigi authorised samsung service center located at Noida sector 3. The service center didn't have spare parts for their customers to provide services with an immediate effect. So they checked my mobile and asked me to go home and told me that they will call in a day or two when the spare screen will be available for replacement....

I have purchased my samsung s21 plus 5g from Al anees Qatar on 01.04.2021.I am currently in Pathanamthitta, Kerala, India on a long vacation.My phone display is not turning on and tried many solutions like force restart, charging etc.But the phone display couldn't start. I went to the service centre in India and they told me to change the display for 12, 000 INR.I told them that this phone is under warranty.But they are not accepting it.Then I called samsung customer service and they told me to present supporting documents from Al anees to prove that the warranty covers in India.Since such a document never exist, I can't go back to Qatar only to repair my phone.
Since Samsung is an international brand, Why they can't provide international warranty to their products?
Kindly consider this issue and resolve it.

-Mathews Kurian

Within one month of Samsung TV installation I noticed mild cloudy patches at screen corners which is generally not visible while playing video or in shutdown mode and only visible with full white background.
Raised this case with Samsung stating that " accumulation of dust within 1 month of purchase is technically not realistic since the screen of this product was already tainted and dusty before purchase, I was conned by the samsung seller. citing this I demand for either replacement or the refund

10 days are passed and samsung customer team keeps playing tricks by passing pre drafted statements full of assurances.

Jitendra Yadav
[protected]
[protected]@gmail.com

I have cancelled my order with Bajaj market worth Rs 21999 and ordered new phone from Samsung shop worth Rs 23999. They have sent me the cancelled order which I thought has been sent by Samsung Shop and received it (since the outer cover of mobile box, date of delivery and delivery service company were almost same). After then when I realized that I have received the cancelled product worth(rs21999), I connected to Bajaj and they told that they will take the return and asked me not to even open the delivery packet and I did the same. The next day my original order( worth rs 23999) from Samsung shop also arrived. I received this order as I was promised by Bajaj that they will take return of cancelled product. But after few days they took a U turn and said the dealer( Savex technologies) is not ready to take the return and I have to contact SAVEX. When I contacted SAVEX they said that I have to contact Bajaj and they didn't listen even a word. In this blame game between SAVEX and BAJAJ, I have been trapped.
At the end, I would like to request Samsung and SAVEX TECHNOLOGIES to kindly approve return of the product worth 21999 since I have cancelled the order before delivery and have also purchased a new mobile worth 23999 from SAVEX only. The product is lying fully packed and unopened with me from last few days. I hope that Savex technologies will consider the genuine request of their customer and understand my situation. I have already bought a Mobile worth 23999 from you SAVEX TECHNOLOGIES and I am your current customer. How will I be able to pay loan of the product which I have cancelled. So please SAVEX TECHNOLOGIES approve the return. If you are concerned about the situation of product, then you can send your inspection team too but take back your product as a Goodwill gesture atleast. I won't be able to pay EMI of 2 mobiles ( for the product which I have cancelled. I hope you will understand my problem and approve the return.