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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 298

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M
mpraju
from Mumbai, Maharashtra
Nov 24, 2014
Resolved
Report
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Resolved

Address: Hyderabad, Andhra Pradesh

Dear Sir, Order no. 23469807and return id 550297 the product hand they hand over to the Aqua dropas been handover to the Shop clues on 121.Nov.2014at 11.20 am) .I return the product at time but you cant return my refund amount!. when you return my amount I have also written so many complaints to you . Even customer care no also not connecting, it is fraud company and dont purchase any product from shopclues.
Aug 14, 2020
Complaint marked as Resolved 
View replies
Dear Customer,

Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.


Regards,
ShopClues Support!
Reply
I Completely dissatisfied with your delayed response and poor service. Almost after 45 days you came back by saying that you cannot deliver the product.
I've ordered the product[protected] on 5th Nov 2014 and it is supposed to be delivered on 14th Nov 2014. As its not delivered on time I've raised a complaint (Ticket number[protected] and I wrote many mails to your customer care asking for the status of my product, every time I used to get reply by mentioning "We closely working on that we will get back you soon”.

Even I've wrote a mail to the respective courier (Dot zot) asking for the status). Please refer their response.

Thank you for contacting Dotzot Support.

We regret to inform you that the Shipment (AWB Number[protected] is not physically booked with Dotzot. You will receive your refund amount.

Kindly contact shipper for further assistance.

Sincerely,
Customer Service - Dotzot
Ph No:[protected]

Finally I've wasted my time by doing this exercise with shop clues online shopping. Going forward absolutely am not interested to use your service as well, I will not let my network use your service.

If you cannot able to provide the product on time then please inform the customer at the earliest don't waste your time as well as customer time. This will definitely effect on your business..

NOTE : I don't need any clues bucks. I want my money in my account as soon as possible.

Hope I made my intention crystal clear!!!

Thanks & Regards
Syed Sultan Ibrahim
[protected]
Reply
actually yesterday i booked LED Bulb 5 Watt White (Set of 3 pcs)
through online net banking.my money is cutted from my account.
but in order status shows order CHECKOUT INCOMPLETE.when i get my refund money.
MY ORDER NUMBER: 38806349
MY TRANSECTION NUMBER: IG00QFHDO9
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    A
    anand1983
    from New Delhi, Delhi
    Nov 24, 2014
    Resolved
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    Resolved

    Address: New Delhi, Delhi

    THE ORDER #22563295 ORDER DATE: 10 Oct 2014, 06:30 PM PAYMENT METHOD: Bill Desk ONLINE PAID USING: Subtotal : Rs.1, 299 Shipping Cost : Rs.99 Total : Rs.1, 398 TILL DATE MATERIAL IS NOT DELIVERD TO ME AFTER ADVANCE PAYMENT . TAKE IMMDIATE ACTION ON URGENT BASIS. ANAND SIGH RAWAT [protected]
    Aug 14, 2020
    Complaint marked as Resolved 
    View replies
    Dear Anand,

    We are terribly sorry for the inconvenience caused. We have processed the complete refund of your order. Please expect the credit within 2 weeks in your bank account.

    Regards,
    ShopClues Support!
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      C
      chitresh jain
      from Mumbai, Maharashtra
      Nov 24, 2014
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      Address: Hyderabad, Andhra Pradesh

      sir i have bought two products from this site with order number 26031525 and 26545039 andc have put the return request for the last 15 days...i have been aske dto send some photos of the product and i have sent them atleast 4 times the same for the both product but they are now keeping on asking for the same...i am fed of the service they are provinding...please tell them to process my refund request with in 5 days...you are my only hope now!
      View replies
      Dear Chitresh,

      We are getting this checked & sorted for you. Be assured of receiving the plausible resolution from us soon.


      Regards,
      ShopClues Support!
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        K
        kavithajoyappaC
        Nov 24, 2014
        Resolved
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        Resolved

        Address: Mysore, Karnataka

        hi kavitha here from mysore, on 23.11.2014 i placed an order twice, from sunday flea market at first have ordered (1) new stainless steel agarabatti stand 2) 360o rotate cooling laptop/notebook stand, 3)pack of 6 door mates total cost of this is 346/- for this got a mail confirmation and message confirmation. again have ordered another 2 product like (1)mini tape dispenser amt 43+19 shipping charge=62/- 2) kitchen apron and hand towel amt 43+19 shipping charge=62/- total 124/- got debited from my account(vijaya bank) immediately and even i got msg from bank saying amt debited, but i dint get mail or msg confirmation from SHOPCLUE.COM of my ordered product. i called the customer care no today they dint respond properly so plz confirm my product and deliver the product are give back my amt plz plz register my complaint and get back to me ASAP Regards Kavitha cj my mail ID : [protected]@gmail.com registered mobile no :[protected]
        Aug 14, 2020
        Complaint marked as Resolved 
        View replies
        Dear Customer,


        We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.


        Regards,
        ShopClues Support!
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          D
          Dinakaran Ramamoorthy
          from Eraniel, Tamil Nadu
          Nov 23, 2014
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          Dear Sir, Order no. 23319777and return id 533647 the product has been handover to the Shop clues and they hand over to the Aqua drops ro on (21.Nov.2014at 11.20 am) .I return the product at time but you cant return my refund amount!. when you return my amount I have also written so many complaint to you .
          View replies
          Dear Customer,

          Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.


          Regards,
          ShopClues Support!
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            R
            rafees
            from Chennai, Tamil Nadu
            Nov 23, 2014
            Resolved
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            Resolved

            Address: Chennai, Tamil Nadu

            i have ordered loreal product last month on 28.11.14, i have not received the product yet and i received that the product has been delayed and we inform you the refund process but tild ate l i have not received any email or cal . And the customer care has no responses, i have tried calling several times . my contact number -[protected], [protected]@gmail.com, order id[protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            View replies
            Dear Customer,

            We are terribly sorry for the inconvenience caused. We have processed the complete refund of your order. Please expect the credit within 2 weeks in your bank account.


            Regards,
            ShopClues Support!
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              J
              Jayaraman chandran
              from Hyderabad, Telangana
              Nov 23, 2014
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              Address: Bangalore, Karnataka

              1.. wrote several mail about i need a call back... no one had call me... this is what you are giving respect to your customer.. 2. I placed order on 22nd Oct on diwali day lets lamp will brighten my house... today is nov 22 nd still not delivered.. y'day i got mail saying that we see it got undelivered... Pl clarify my its who's mistake... 3, informed about u that i need a call back.. so far nobody had call me... 4. keep on receiving mail saying the status .. but finally i recd mail that it got undelivered 5. What's going on .. am not able to understand. 6. when i will get back my money..? Not worried about cutstomer query? What kind of service are you giving to the customer? I received the mail saying that it got undelivered... well then why are keeping my money with you? Why r u not returning it to me. Sent several mails saying that I need a call back... None of them contacted me... Pl mail me any escalation help desk contact number / mail if any..
              View replies
              Dear Customer,

              We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.


              Regards,
              ShopClues Support!
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                D
                Dinakaran Ramamoorthy
                from Eraniel, Tamil Nadu
                Nov 23, 2014
                Resolved
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                Resolved

                I ordered a product[protected] on 15 Aug2014, due to some issue in the product i will return to shop clues on 08.Nov.2014, to refund my money, it takes 2 week, now the date is 24.nov.2014( 2 weeks completed), no money can't refund to me, when i ask for refund ! (We try our best to get back to you within 2 working days.We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details. Best Regards, Customer Support Team Rahul).So please refund my money as soon as possible in one or two days.
                Aug 14, 2020
                Complaint marked as Resolved 
                View replies
                I order one product in shopcluse website[protected], book my order on 10th November 2014, i'm not received in our product,
                My order cancel on 29th November 2014, my money can't refund to me,
                Please refund my money as soon as possible in one or two days.


                Thanks..


                A. Vijayakumar.
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                  S
                  strworld
                  from Kolkata, West Bengal
                  Nov 23, 2014
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                  Address: Kolkata, West Bengal

                  I had ordered 2 product from shopclues.com( ORDER No.[protected] and[protected]. I had booked both my orders on 3rd of November and i had even paid online. After 3rd of November it has been 20days and i have not received my product. I had even sent emails to them but after few promises they are not even replying to my emails. Please don't shop through Shopclues.com, there are many better options. Other websites give a much faster delivery.
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                    V
                    Vinod Narwani
                    from Mumbai, Maharashtra
                    Nov 22, 2014
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                    Address: Mumbai City, Maharashtra

                    Dear Sir, Order no. 24780349 It has been almost month gone I have cancel my order but they are not refunding my money . I have also written so many complaint against them but still they are not refunding my money . Request you to action against them asap . cell no [protected]
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                      S
                      sahilatulshah3
                      from Mumbai, Maharashtra
                      Nov 22, 2014
                      Resolved
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                      Resolved

                      Address: Ahmedabad, Gujarat

                      Order number: 18979307 It has been almost 2 months and my order is undelivered. I haven't even got the refund. What's the problem? You people don't even bother to reply, I have mailed even earlier regarding this. This is my worst shopping experience with your site, really fed up! Do you want to return the money? I have come to know that your website is the worst one, earlier i was shipped a duplicate product. People please be aware at cheap prices duplicate products are delivered and when informed they don't even accept. (I have had such a experience when i bought skullcandy earphones from this website)
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        S
                        Sethu Ramanathan
                        from Chennai, Tamil Nadu
                        Nov 22, 2014
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                        Order #25309473 Made order on 31 Oct 14. It has been 22 days. When i cal thrice I waited for more than 2 hrs, No response. I made on Facebook they delete my complaints giving broken link. No response to mail Id. This website loots customer money. They chose 1 customer in 25 and never deliver the order. This is fake website. Jealous for customers money. WORST THEIVES. DONT BELIVE and be the one fool in 100.
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                          I
                          imranahmad786
                          from Mumbai, Maharashtra
                          Nov 22, 2014
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra

                          [Product not delivered and payment not refund by shoclues.com company see details below Order No.[protected] Order 24 Oct 2014, 02:39 PM Order Date 100% Waterproof Mattress Cover - 3 Size Options Total : Rs.129 Order No.[protected] Order 23 Oct 2014, 07:38 PM Order Date Vioflam Instant Pain Reliever Gel (Pack of 2) Total : Rs.50 Order No.[protected] Order 10 Nov 2014, 08:21 PM Order Date Face Wash Tea & Mint By VLCC Total : Rs.102 Order No.[protected] Order 10 Nov 2014, 08:11 PM Order Date GOLD FACIAL KIT, BLEACH AND ANTI AGEING CREAM WITH VITAMIN E Total : Rs.132 Order No.[protected] Order 09 Nov 2014, 09:46 PM Order Date MIni Usb 2.0 Speaker Total Rs.123
                          Sep 26, 2017
                          Complaint marked as Resolved 
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                            R
                            Rehana Adam
                            from Chennai, Tamil Nadu
                            Nov 22, 2014
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu

                            HI, I have ordered a headset(Order Ref.no:[protected]on shop clues on 05th November 2014..My order status showing that my order is shipped and forwarded through DOTZOT, But till date i didnt receive my product and there is no status updation from the DOTZOT also.This is highly disappointing.And there is no proper response from the customer care also.I dont Know why you people making this much delay for this order.If the product is out of stock or any issues like that you have to do proper arrangement for the order delivery. Without that why you people are taking orders for the customers.I dont know what you people will do I need my product within 2 days. or else refund my money.
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              H
                              haris41
                              from New Delhi, Delhi
                              Nov 22, 2014
                              Resolved
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                              Resolved

                              Yesterday we got the delivery of subject order. When we opened the packet found that this is not the item which we order. The order was made of MAGIC MASSAGER WITH 7-8 ATTACHMENTS whereas the item we have received is BODY MASSAGER WITH 17 ATTACHMENTS. MOREOVER VERY SHOCKED TO SEE THAT THE PRICE ON BOX IS SHOWING MRP RS. 498/- (INCL OF ALL TAXES). The complaint was also made by email to customer care but there is no feed back. Also would like to share that the vendor details were also showing in invoice. On same number# [protected] called yesterday evening then one Mr. Jain taken all the details & said he will revert me in morning. Now trying this number its only ringing nobody is picking up. Appreciate to look into it & provide the correct product which was ordered or refund the full money back without further delay.
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                              Third class services.
                              Reply
                              All I can say here the service received - Third Class.
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                                P
                                Parag Swati Surendra Manikpure
                                from Mumbai, Maharashtra
                                Nov 22, 2014
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                                Address: Mumbai City, Maharashtra

                                *SAD !!! *Ordered Ambrane Backpack AB-1261 (Black) and received *SHAMPOO AND CONDITIONER **SAD !!!* Find my details in the image attached. I have ordered an Back Pack from your end and guess what i received? SUNSILK SHAMPOO AND CONDITIONER .Amazing !! is this what you term as customer satisfaction? I deliberately don't want to make this an ISSUE on social Platforms. Or let me know .. Should i? Let me know and give an valid explanation for the same. I am not interested in any product from your end now. My Payment mode was prepaid and I want the money to be refunded back to my account as the *earliest*
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                                  P
                                  piyusht
                                  Nov 21, 2014
                                  Resolved
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                                  Resolved

                                  Address: Ghaziabad, Uttar Pradesh

                                  I have ordered two Blazer for size 38, however they delivered me over size, blazers are very big & non wearable to anyone in my family, I request them to please replace, take back or send me the money. But they deninyng now. However it is clearly mentioned in the that product will be returnable in any situation without questioning. Please help in getting this returned, I want my hard money back form Shop Clues... My contact number is [protected]
                                  +1 photos
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    pinky5
                                    from Hosur, Tamil Nadu
                                    Nov 21, 2014
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                                    Address: Vellore, Tamil Nadu

                                    Sir, I have bought 2 Nos of Power Extension Spike Guard With 6 Universal Socket 5 Meter. My order No. 26756975. One Power Extension Spike Guard With 6 Universal Socket 5 Meter was working, but another one Power Extension Spike Guard With 6 Universal Socket 5 Meter was not working condition. Please replacement of my product (Power Extension Spike Guard With 6 Universal Socket 5 Meter)Please replace of Power Extension Spike Guard With 6 Universal Socket 5 Meter.Thanking you
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                                      D
                                      Deepti C
                                      from Bengaluru, Karnataka
                                      Nov 21, 2014
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                                      Address: Bangalore, Karnataka

                                      hi myself Deepti from bangalore i have ordered two product one nova trimmer and one dell laptop bag order no 25315033 & 25315029 respectively.I got my product by overnite & blue dart but during delivery both have not talked properly to me & they have not delivered at expected date also.
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                                        koustuva
                                        from Egra, West Bengal
                                        Nov 21, 2014
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                                        Address: Paschim Medinipur, West Bengal

                                        I have purchased product online from shopclues. But after 09 days of estimated date delivery (12/11/2014).I did not get my product. Still i am waiting for my product . My Order No: 25158545. Order Date: 29 Oct 2014, 07:47 PM. The tracking number for this package is[protected] and it has been sent via Dotzot.
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                                          Recent comments

                                          I need a refund .i dont have faith on this shopping .i need my refund
                                          PI
                                          Pikukumari
                                          Its been a month pls get this chceked why my product was not delivered, how can they run such a disgusting shoping platform
                                          PI
                                          Pikukumari

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