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Skechers India Complaints & Reviews

www.skechers.com
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Updated: Dec 19, 2025
Complaints 308
Resolved
2
Unresolved
306
Bad 😕 It seems that Skechers India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Skechers India reviews & complaints page 4

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K
kunal.dutt07
from Delhi, Delhi
Apr 26, 2022
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I purchased this shoes on 20th Jan 2022 with Invoice No: D01/FCM/03260/Jan/22.

No within 3 months I am facing problem as one the foam got damaged and now I am facing problem while walking in the shoes.

I have taken the same to the Skechers outlet i.e. ENVY REATILS VENTURES - CITY CENTER ROHINI DELHI and they took the pictures of the same and raised the complaint with the complaint no: 260946 dt 24th April 22.

I need this issue to be sorted as I am highly disappointed with the quality of the shoes purchased.
Waiting for the response at earliest.
View replies
Dear Customer,

Allow us an opportunity to connect with you and discuss this in detail. Please write us at customercare.[protected]@skechers.com for us to assist you further.

Regards,
Team Skechers India
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    B
    Binita Desai
    Apr 21, 2022
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    Your company must keep big size for womens tooo
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      D
      DrMayur jaganiya
      from Palanpur, Gujarat
      Apr 17, 2022
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      After some day use skechers shoes soul was damage. Then I complain on this item Order #FLO245

      Address: 803 & 804, Fulcrum, B-Wing Hiranandani Business Park, CTS No.48 Sahar Road Next to Hyatt Regency, Andheri East, Mumbai, Maharashtra 400099

      Dear sir, Ma’am

      My sketchers shoes taken from ajio. But after some day sketchers shoes soul was damage. Then I complain on this item Order #FLO[protected]

      I bought an expensive pair of Sketchers with ajio app. I regret to inform you that the sole of the right shoes came off within a 6 month of the purchase. I only wear 5-6 times.But I so much feel guilty on sketchers because i pay this much expensive amount...
      +2 photos
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      C
      Curly100
      from Bengaluru, Karnataka
      Apr 14, 2022
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      Service

      I don't understand why it takes thirteen days for your company to deliver the product whereas on your website it said the product will be delivered within seven working days before I placed the order you should work on your logistic part in thirteen days I suppose shoes from the USA will also get delivered this is the first and the last time that I am buying from you guys very annoying...
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      B
      Birendr76977722
      Apr 11, 2022
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      Address: Rohini , New Delhi -110085

      I had purchased a skecher shoes from Rohini Mall new Delhi on 23rd November

      Now the pasting of shoes has been damaged. Have raised a complain on email and Twitter to their customer care... But they have simply rejected it saying that warrant of shoes is valid for 3 months only...

      It's surprised to see their response as if someone spends Rs. 7000/- on a shoes he must expect good durability of products. It's not like that after three months company has no responsibility.

      Even a roadside purchased shoes also last at least for 6 months or more an that too on cost of starting price of Rs. 500/-

      So, is it worth to bear high cost with no guarantee or with a warranty of 3 months.

      rgds// Birendra
      [protected]
      +1 photos
      View replies
      Dear Customer,

      Your issue is important to us and we intend to sort this for you as soon as possible. Do write your concern to us at customercare.[protected]@skechers.com and our team will make this right for you.

      Regards,
      Team Skechers India
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        P
        Preety Surana
        Mar 30, 2022
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        Address: Guwahati City centre, City centre, Christian Basti, Near International Hospital, G S Road,Kamrup, 781005, Guwahati, Assam

        I wore for first time while traveling ...
        And after 2-3 hours in flight ...I had an unbearable pain in my foot and I had to open it...It was uncomfortable and I had pain in my half legs for 2-3 days...
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          G
          Gunisha Singh
          Mar 24, 2022
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          Hi, I bought skechers shoes from metro shoes who is the authorized seller for skechers shoes and wore it just for 1 hour and got blisters, I have spent almost 5000 for the shoes, metro shoes says I will have to contact skechers for refund or replacement, so please guide me accordingly
          View replies
          Dear Customer,

          We'd like to connect with you. Request you to write us at customercare.[protected]@skechers.com for us to get in touch with you.

          Regards,
          Team Skechers India
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            M
            mannu123
            from Delhi, Delhi
            Mar 23, 2022
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            Replacement of Sketcher Shoe due to manufacturing/material fault

            I have bought the shoe from Sarita Vihar on 12.02.2022. Yesterday on 12.03.2022, I noticed that the sole has ruptured itself because of some manufacturing/material defect. I had been buying Sketcher for long time but this kind of problem from Sketcher a reputed company product, I faced now only. Its only a month has passed that the big crack in shoe appeared. since the sellers contact no. Is not working one to share the information. Hence...
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            V
            vysh p
            Mar 12, 2022
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            Address: Kharkhana

            I hardly used my shoe for a 8 to 10days since I bought and now if I see, the layer is peeling off. How can use them in such a condition after buying them for around 5000/- rupees..
            +1 photos
            View replies
            Dear Customer,

            We'd like to connect with you. Request you to write us at customercare.[protected]@skechers.com for us to get in touch with you. If mailed already then please share your full name, email and ticket ID.

            Rgards,
            Team Skechers India
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              A
              Asics compliant
              from Chennai, Tamil Nadu
              Mar 10, 2022
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              Address: RVI Tower, 149, Velachery to Tambaram Main Road, Pallikaranai

              Kind attn : Skechers Management,

              Today I visited the Skechers showroom at OMR, Chennai, TamilNadu, India; along with my family. I was very much insulted and humiliated by the counter person Leejoe by making me wait for nearly two hours with my family and child due to Mr. Ajay Bahadur (Area Manager) giving inaccurate directions to him. He bluntly wants us to leave the showroom by commuting some vague response without understanding my fundamental transaction history.

              Presently I have a ton of mental agony due to the Sketchers area manager Mr. Ajay Bahadur and his inadequate knowledge in handling the regular customers like me, my problem is not solved yet by anyone at OMR Skechers store as per the below email.

              Is there anyone in Skechers Management or on its behalf to solve my issue appropriately???….

              Arun
              [protected].
              View replies
              Dear Customer,

              Your issue is important to us and we intend to sort this for you as soon as possible. Do write your concern to us at customercare.[protected]@skechers.com and our team will make this right for you.

              Regards,
              Team Skechers India
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                P
                Pawan8107
                from Ara, Jharkhand
                Mar 4, 2022
                May 6, 2023
                This thread was updated on May 6, 2023
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                Address: Skechers South Asia Pvt. Ltd. CIN Number - U51909MH2012PTC291019 803 & 804, Fulcrum, B-Wing,Hiranandani Business Park, Sahar Road, Next to Hyatt Regen

                Hello sir,
                You haven't solved my issues. I have already paid you but have not updated my order yet
                and you have said that you resolved this issue in 24-48 hours but time is also gone.
                Why are you not responding to this issue?
                I have also sent you a screenshot of my payment .
                Please solve these issues as soon as possible, it's already too late and crossed the limit of time that is given by your side.
                My Payment
                UPI Ref No:[protected]
                +1 photos
                View replies
                Dear Customer,

                We'd like to connect with you. Request you to write us at customercare.[protected]@skechers.com for us to get in touch with you.

                Regards,
                Team Skechers India
                Reply
                Hey, did you receive your order or get your money back? Because same thing just happened with me. I successfully made payment but there is no order confirmation SMS or email sent to me. There is nothing showing in order history. Idk what to do now. Did they help you?
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                  P
                  Pankaj aery
                  from Chandigarh, Chandigarh
                  Feb 28, 2022
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                  Address: House no 704 paik clinic sector 43 chandigarh

                  Actually the above front net of my shoes is tearing out it's just been 3 months i have purchased this shoe!
                  +1 photos
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                  Dear Customer,

                  Your issue is important to us and we intend to sort this for you as soon as possible. Do write your concern to us at customercare.[protected]@skechers.com and our team will make this right for you.

                  Regards,
                  Team Skechers India
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                    N
                    narayani jha
                    Feb 18, 2022
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                    Amt deducted but neither product nor payment refund back

                    242078 Ticket Received -
                    Hi I have placed order from sketcher website- amt got deducted too/ but m not able to view my order/ neither amt refunded/
                    I have been following for my refund but apart from auto mail nothing received yet!
                    This is highly pathetic & unappreciable.
                    Please CONFIRM WHEN WILL I GET MY REFUND?????...
                    +1 photos
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                    N
                    narayani jha
                    Feb 15, 2022
                    May 5, 2023
                    This thread was updated on May 5, 2023
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                    Hi
                    This is narayani jha- user I’d [protected]@gmail.com

                    I have placed order yesterday from your site/ amt got deducted too/ but m not able to view my order/ plz update abt my order urgently- I called customer care but the executive kept me on hold & then hung up/ post that nothing received only automated feedback mail/ I replied on that too- that my case is not resolved/
                    Please refund my amt which got deducted & not refunded yet!
                    Spending Limit
                    Savings Account
                    5419********7754
                    View Card Details
                    € 4, 50, 000.00
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                    Q
                    14 Feb 2022
                    POS 541919XXXXXX7754
                    PayU*Skechers So
                    Ref Num: 780795
                    € 5, 249.00 7

                    Narayani
                    [protected]
                    +1 photos
                    View replies
                    Hi, did you receive your order or get your money back? Because same thing just happened with me
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                      R
                      Ruth Gona
                      Feb 2, 2022
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                      Non receipt of refund amount or product

                      Website: www.skechers.com

                      I have ordered two products - shoes online on 17th Jan. I have recieved only one out of them on 25th Jan. Till date neither I have received refund of Rs 3299 nor the shoes. When I called customer care, had to wait for 20mins to speak to cc rep. And she told refund will be processed in 2 to 3 days. And it's been 5 days and till date I didn't receive. No revert to mails or calls....
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                      K
                      Kamaldeepchandigarh
                      Jan 31, 2022
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                      I purchased skechers shoes from sector 17 chandigarh store in the monthe of september. But within 2 to 3 months o[censored]sing the shoes they starting hurting my foot while walking...Ii.e...A blister is formed under my foot every time i walk with it and becomes difficult to walk further.
                      I contacted the customer care and explained my problem but they refuse to exchange or return . Why such a reputed brand is not providing any solution...Do we need to go to the consumer court?? kindly sort out my matter.
                      Thanks & regards
                      +1 photos
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                        G
                        Gungun Yana
                        Jan 14, 2022
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                        Address: 218-219/18 deol nagar, oppo dig kothi

                        I buy it in july 31 2021 and start using in dec 2021...today it is ripped out... please replace or repair it..i dont expect it from skechers..
                        name-gundeep kaur
                        [protected]@gmail.com
                        contact no. [protected]
                        +2 photos
                        Jan 14, 2022
                        Updated by Gungun Yana                         I buy it in july 31 2021 and start using in dec 2021...today it is ripped out... please replace or repair it..i dont expect it from skechers..
                        name-gundeep kaur
                        [protected]@gmail.com
                        contact no. [protected]
                        View replies
                        Dear Customer,

                        We'd like to connect with you. Request you to write us at customercare.[protected]@skechers.com for us to get in touch with you. If mailed already then please share your full name, email and ticket ID.

                        Regards,
                        Team Skechers India
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                          G
                          guptashivam581
                          from Mumbai, Maharashtra
                          Jan 7, 2022
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                          Dear sir i am informing you that i brought one running shoes from skechers but the quality of shoes is very wrost and very bad in use
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                            A
                            Arun B E
                            from Hyderabad, Telangana
                            Jan 4, 2022
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                            Poor quality (peel off the sole)

                            Sole was pealed off from the shoe within the use of four month time. Skechers is world class brand but the quality of the shoe is very poor. Disappointed product from sketchers....
                            +2 photos
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                            S
                            Syed Mazhar Haider Zaidi
                            Dec 28, 2021
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                            Address: Aligarh

                            White shoes colors changed and a spot on shoes does not get removed after 2 washes.
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