Sony India Complaints & Reviews

I had made a complaint with regards to my Sony Bravia HD LCD Tv KlV 32R422B IN5 on 13/8/2020 as it suddenly stopped working, I kept wanting for service engineer to visit for checking out problem but no one came for 5 days on my constant complaining on the phone of the sector 34 Chandigarh service centre, the service centre person came on 7th day and after checking the TV said that some IC of mother board has short circuited and he will check...

I have a Sony Bravia TV 55' Model No KDL 55W950B.
Serial No 3250614 Purchased in Pune from ezone in 2014 for more then Rs 1L.
For last 2 months the TV display comes on and off at will.
When the display is there the picture quality and sound is good but then the display just switches off automatically.
I contacted the Sony help line in June, they opened the TV and said the Mother Board is finished and I should replace the TV.
My question is that if the Mother board is finished, how is the TV running perfectly at times?
Also I feel that the problem is of some lose connection that is deliberately not being repaired to push me into surrendering a very expensive TV for Pittance.
I have an LG TV that was bought in 2009 that is working perfectly fine till date.
I bought a Sony TV because of the brand name which is known for its quality and long life of its gadgets.
But the sad experience with this TV and inability of your technicians to identify and rectify the problem honestly is very disappointing.
Now I am stuck with a very expensive TV and bad after sale service.

I bought sony 32 inch full hd tv for Rs 36, 000 going by its brand 5 years back.
Now I am facing display problem and the technician is saying panel need to be replaced which will cost 12000.
Why TVs from such a good company is not working after 4 or 5 years.

When the tv is turned on it shows only few colorful lines over it. I think there is some display issues. The clicks of the remote can be heard but nothing comes on the display. Additional issue when we change the channel the background of the previous channels remains there only.

My browsing data in youtube has been hacked and tracked and stolen by lowly people employed in your lowly organization, such menial acts of thievery are well displayed in TV shows like Indian Idol and Kapil sharma show...

You need to be less than a stupid to be able to understand that you will have to pay for it.

Dear sir/ma'am,

I went to repair my home theatre soundbar speaker at kunj society, vadodara. After checking we found one speaker having crackling sound when loud. They told me we will call after checking. Then i got call in afternoon that your 3 speakers have to replace. They give me 5064 rs estimate. I told her that out of 3 speakers my 2 speakers were alright. What is the reason for that? She told me that I will call back to you when technical will come. Then i go to take back the speakers. At that time i found 2 speakers not working. And they are arguing that 3rd speaker also stop working. I have questions about sony company and technicians. Quality of sony speakers are poor or technicians doesn't having knowledge to repair it. Why i should bear charges for improper skills of your technicians. I will pay for only one speaker. Kindly do the needful.

Job no. J00998032
Date. 10.08.2020
Service center- kunj society, alkapuri, vadodara.

Regards,

Mitul soni.

[protected]

We have purchased Sony X75H 55 inches brand new TV from bajaj electronics paradise circle on 15th August 2020. We have been promised by the shop that the TV will be installed by 17th August 2020. But when i called Sony on 17th evening they informed me that the dealer( Bajaj electronics) has not yet raised a request for the demo and installation. Immediately I had to raise the request and till date (21st August 2020) no one has contacted me for the demo and installation.
First how can the dealer be so irresponsible of not raising a request immediately after purchase. It seems they are only responsible for the sale of TV but not for the installation procedure since it is free.
Second how can a company like Sony not value its customers and treat them in such a way by delaying the installation for more than 5 days after raising a request. I never thought such would be the scenario of Sony. Now how can I be sure that Sony will immediately respond when there is any repair

We bought a sony led (Klv-40r252g) in the month of feb 2020, on 17th august like normally we switched on out tv and found that internally there are some partially black image on the left side of led, without wasting any single minute i immediate contact customer care number as the product is just 6 months old and is under warranty and register my complaint[protected] team said ok sir we registered your complaint and react to it as soon as possible while on call he asked me several times is there any damage from outside of the screen... I said no.. It's only some internal panel damage.. He suggest me to registered the complaint via mail as well along with the led image.. When i switched on the led to click the picture i found that damage will increase up to next corner of the led... Its been a day but i didn't receive any response from sony team, then again on tuesday i called up and describe my issue again... After many request he gave the landline number of service center (Nri electronics). I called them immediately... Some lady called ritu pick up my phone and said sir we didn't receive any sort of complaint from sony team yet, then i explained her my issue and asked her to arrange engineer as soon as possible.. She said ok sir i will arrange.. It took her around 6 hours to arrange some engineer... Well after 6 hours a guy (Himanshu) arrived at our home to see the issue and after noticing it was internal issue he was diplomatically try to blame us that it was hit by something... I tell him 100 times that nothing is hit even not a single scratch is seen outside of the screen but instead of helping us he keep blaming us... He also gave me his owner number (Mr. Ashok tiwari) i talk to him, and ask to repair it but he was also not helpful and instead of repair the product he asked me to spend 11k for the damage - but i refuse to pay coz i was not responsible for the damage... Then i send message via messenger on sony official facebook page along with the damage picture... On same evening i received a call from ( mr. Shah rukh ansari ) he again ask me about the issue, after listening my issue he commit that he talk to the upper management and resolve my issue at the earliest. But again no one neither called me nor mail me about the progress of my issue... Then on wednesday i again called up customer care team... But they are behaving just like a robot keep on repeating the same lines that we didn't have any update please wait... Then i called up mr. Ansari, he said that sir wait for a few more hours, i am waiting for the management approvals... But at last he also refused to help us and repeated the same lines used by mr. Ashok tiwari... Now i would like to request sony team to look after my issue as we are not responsible for the damage but still your service centre wants us to pay 11000/-

Youtube is not working its been buffering and there is a single green laser light seeming on our TV...connection problem is occuring

On 30 Sep2016 i have purchased KDL-55W800D IN5 and DAV-DZ350/CE12.Which cost me around 1, 29, 0000.00
AT 13 March2019, My KDL-55W800D IN5 stopped working.We raise a complain, As per the conclusion panel was damage.
somehow, ON 25 April 2019 another panel was Replaced and delivered, job No J90699506, which cost me 36503 rs
Now again on 2nd April 2020, suddenly KDL-55W800D IN5 stopped working.I need to know what is permanent solution on this, because i am spending more than Lakhs on Sony product and it even can not work atleast 5 yrs or beyond.Earlier you people said its due to voltage fluctuation panel got damage, at the same day i ordered TV Stabilizer. Still after using stabiizer look like again there is panel issue
I am highly dissapointed, And why should i spend every year for panel.Again and again i am getting panel issues, whether i have received a defective piece?
From 25th april my tv was giving interminent issue for display and due to lockdown and covid situation i was unable to call customer care at my place. on 9th august i launched the complain again as tv display got blank totally. engineer visited at my home and told the issue of panel. I got a call from service centre and they told me that the manufacturing of the product has been stopped and there is no parts avaiable in reverse they gave me offer to purchase new tv the mode was x75h and they told me to pay 38000rs which is really the large amount and not excepted. I told them i will think to upgrade my tv for 65 inch for model x80h and they told me to pay 1.11 lack where i enquired at croma and other shops i am getting the tv for same price. I request you to please give me good offer for x80h model for either 55 or 65inch model as i already spended lot of money earlier.
Awaiting for your further revert at earliest.
Complain is already raised with sony but they have not reverted back. complain id is :[protected]

We have registered a complain regarding our TV not functioning ie Audio is comming and no Video,
vide reference Job Reservation No[protected].
Based on that we have paid for the replacement of the panel and the company has repalced the panel and rectified, but the problem started again and still the very same problem
ie the red starting button is blinking 5times and stops and again starts blinking in phased manner. when we approached the local Sony authorised service Centre at Adyar they asked us to complain through toll free number.
Please do the needful as the panel we have replace is under warranty.

I have paid for SonyLIV subscription but it’s still showing package is expired on the app page fro premium shows...

I am given a headphone model number MDR-X1B450AP to the service center in the date of 24. 06.2020 that headphone is not audible in one side . In between the warrenty period I am given to this service center but till now I am not receive my product yet.sony service center is not working properly and their employees are not given a perfect details . I went frequently in the service center but they didn't respond NOW I'm feeling hopeless.So kindly help me.

My sony bravia tv volume is fixed to maximum 100 and i’m not able to adjust it, its asking me to long press the volume button but it’s not working, i’ve reset all the cables, reset my hd box and all but it still isn’t helping, please help us, there is no issue with the remote too as the buttons are working as the volume is going down with it but soon it’s increasing to maximum, problem might be my audio out or something but i’m not able to rectify it. I request you to assign a person to resolve this

Hi sir,
We have purchase a brand new sony 32r202f (Hd) led tv on 23, sept, 2018. Sales person mr. Kasheef fazullah. F has explain all details but he didn't tell us about tv installation procedure properly... Due to that now we don't get our sony tv wall installation stand yet... Yesterday we went directly to girias showroom in shanthi colony (Chennai)& ask for the procedure to get those stand & installation, they given unneedful answer to us & the main sale person is not there in that showroom. So kindly consider this complaint & arrange our tv stand with installation. Thank you.,

The service is not provided to us for wall mount the smart tv. I am very disappointed with the service. I will not buy any product of your company in the future if my problem is not resolved. The shopkeeper told me that the wall mount of the samrt tv (Sony bravia w67f) will be done within 2 days of the purchase. I purchased the tv on 12th august 2020 and now its 15th august 2020 the technician is not responding our calls. Pathetic service.

Back door broken & camera lock couldn't fix

Soney led 32inches R20F Tv stand fitting, plz kindly as much as requirements immediately now

Issue as regard while changing channels on tv set the sound is not audio able and to switch off the tv set
After restart the sound is audio able.
Last time teqnician has visited the home and rectified the same issue.
But the same issue again and require issues to be resolved

We had brought 46 inch tv and it was not working. We had got 49 inch tv by replacement company had given 1 year warranty and we have extended by 2 year by paying charge. Now the tv which we had got by replacement is not working in warranty period and problem was automatic on and off of screen. We had complained and complaint number is 59835186. Technision had come and changed the board. After change of board there was a green shade. Our problem was not solved and again the technision changed the board. After change in 2 days the picture started flickering. We had complaint in warranty period and our problem is not solved. To change panel kumta (Karnataka) sevice center they are asking charges. Please sove our problem.