| Address: 46/1, Mandi Bazzar, Sir MV road 3rd cross |
I request you to say that myself a resident of #46/1, Mandi harale pete chikkaballapur. I have an account in my name manohar Prasad L holding account number - [protected] in SBI bank.
From my account, Transaction is carried in YoNo app through NEFT with details of Payee Name : N S L Rao, Account No : [protected] (correct account number is [protected]), IFSC No : BARB0CHICKB but an amount of Rs. 20000/- has been credited to Mr. 20000, account [protected] of Bank Of Baroda following IFSC No : BARB0CHICKB instead of in favor of actual N S L Rao Account No : [protected] bearing same branch IFSC No : BARB0CHICKB.
The transaction details is
[protected] – INB
IMPS/P2A/[protected] /XXXXXXX929BAR Bnull -LTA1LTQD80AGCEBM OAGKHKIQ1,
and the transaction date is[protected]. I was not aware of this kind of wrong transaction.
It has been an erroneous account no captured but rest of the details was actual to the recipient ; I am requesting you to verify this matter as soon as possible.
On top of that, I tried to contact the receiving bank and they asked me back to raise a complaint in origin bank and stated it is my fault.
1st response from SBI : 26.08.2022
We raised the chargeback on (06/07/2022) and same has been represented by beneficiary bank as "customer is not contactable to obtain debit confirmation. Hence, please follow up directly with beneficiary bank for reversal manually on good faith basis.
2nd response from BOB :30.08.2022
With reference to your trail mail, we would like to inform you that as per the extant guidelines, in case of remittance of funds to wrong beneficiary, the complainant must lodge their grievance with base bank and route the grievance through them. Therefore we request you to lodge grievance with your base bank.
3rd response from SBI : 03.10.2022
Dear Sir,
We raised the chargeback on[protected] and same has been represented by beneficiary bank as "customer is not contactable to obtain debit confirmation. Hence, please follow up directly with beneficiary bank for reversal manually on good faith basis. E-mail ID of concerned bank is mentioned below for further follow up.
Email Id's: [protected]@bobcards.com;debitcard.[protected]@bankofbaroda.com;debitcard.[prote...⇄ Gupta
Therefore, I will be beholden if you get involved with this case quickly from your side and help me get my refund.
As, no other option is left for me but to seek help from you.
Thanks & Regards
Manohar Prasad L
Acc No : [protected]
Mobile No : [protected]
State Bank of India [SBI] customer support has been notified about the posted complaint.