State Bank of India [SBI] Complaints & Reviews

I received a message on 4 february 2018 that a debit transaction has been made in my account worth rs 250 twice through internet banking as below
1. Ref no ik00lutln1 for rs.250.0 on 04-feb-18 05:04
2. Ref no ik00lutln2 for rs.250.0 on 04-feb-18 05:05

I have not done the above transactions and any otp was not received for that transactions.

I called the sbi customer care on 4 february 2018 and asked them to register a complaint against the theft and unauthorised transaction that has been made. They has provided me a complaint number [protected]. But any refund not received yet.
Requesting you to take necessary actions.

Thanking you.
Hariram govindrao biradar
Account no.[protected]

I have tried to add money to airtel payment bank from sbi debit card rupay on 30th march 2018 but the transaction falied and amount is debeted from bank... Refund amount is not yet received till now
Airtel is claiming that they have refunded the amount on 2nd april by reference id lur[protected]... But i did not receive money to bank.. I have bank statement there is no entry about that refund
Sbi bank account number-[protected]
Transaction id[protected]

Today ie on 7th april 2018, between 6 pm to 6:30 pm i received calls from below two mobile numbers :

[protected] and
[protected]

They informed me that they are calling from sbi credit card dept and since my card is expiring and reward points from my current card needs to be transferred to my new card they would be performing certain validation and transfer of credit points via some online transactions. I suspected it as fraudulent activity however, they seemed to be having all my card details and then performed below transactions on my card. Only later i realized that i am a victim of the fraud. I have raised a complaint about this to sbi credit card.
However, i would also like to ask all the merchandise mentioned here (I hope these are validated by sbi as legal merchandise).

How do i proceed further with this? Can sbi suggest a way forward?

Transactions under settlement
Date description type amount spent (Rs.)
07/04/2018 vodafone-billdesk mumbai in 9, 992
07/04/2018 www account freecharge gurgaon in 5, 994
07/04/2018 vodafone-billdesk mumbai in 9, 975
07/04/2018 payu payments pvt ltd gurgaon in 5, 059
07/04/2018 recharge ccavenue mumbai in 9, 999

I Bhavya Sukhija had a credit card of SBI. I was using this card from 6-7 years. Due to financial problems I was not able to make full outstanding payment so I request for settlement to SBI card in November 2017. My Card limit was 30000 and it was used full. I have also told them to block the card permanently. SBI agreed for the settlement but for Rs.30000. They remitted my interest. They given me a settlement letter in November 2017. I was liable to pay 30000. I have given them Rs 2000 cash on 17/11/17 and a cheque of Rs 8000 of current date and 2 post dated cheques of rs. 10000 each for 10/12/17 and 10/01/18. Due to some reason my cheques got bounced. I have called SBI and asked that can I make cash or online payment against bounced cheques so that my settlement will not become void. I have called because I have lost my settlement letter so I want to confirm. The executive on customer care(IVR recording) said that my last date of settlement was 25 January 2018 and I have to pay the remaining settlement amount on or before 25/01/2018. I have called 3-4 times to confirm again and again and always I got the same answer. They have not told me that I have to make payment in 3 parts only.They only told me to make the payment on or before 25/01/2018 So I have paid cash of Rs. 5000 on 7/12/2017, Rs 13000 through paynet(SBI instant online payment portal) on 6/1/2018 and Rs.10000 again through paynet on 25/01/2018. The total becomes 30000. I have all the SMSs which I received from SBI for acknowledgement of payment with date. I have done all the payment. But when I asked for the NOC, they said I will get it after 45 days. I wait for that. But in between I was getting SMS and e-statement on mail for outstanding payment. I didn't get it. Till March end I have not got a single call from SBI for outstanding payment. But when I raised a complaint for SMS and emails on customer care on 14/3/18 they said my settlement has been null and void. I have discussed all the matter on customer care and raised so many complaints but they are not ready to accept their mistake that their own executives told me to make the payment before or on 25/01/2018. The talk with the executives has been recorded in IVR. So there is a full proof. I have done all the payment on time. I will not pay anymore.

I request you to please look into the matter and resolve my problem

My transaction no is othpg 381237. there is transaction on date is 5th April 2018. I got SMS on my mobile near about 11:30pm. without otp pin number my amount is debited. so please grant me my account. my account no is [protected](sbi). my amount is 660 rupees only so please request to you sir my amount sending to my statebank account no so please grant me sir

Sir, on 16/10/2017 when I visited to SBI branch to link Aadhar with my saving bank account, i was told that first of all KYC form is to be submitted. I inform to manager that I have already submitted KYC in year 2011, 2014, 2016. It was told to me that it is not showing in the record and it is the mistake of previous manager. Finally I have submitted KYC form to the SBI BANK (Aligarh city). On 26/10/2017 again I visted the branch to update / link Aadhar. Copy of aadhar and PAN (self & spouce) were submitted.

But no changes have been made yet. Hence, i am requesting you to solve the issue and stop harasing the customers

Sign has not updated yet.i filled a form for sign change.They even don't bother to tell tht it will take 1 week to update sign.it has been 3 days..after writting amount bank officer told that sign is nt updated yet.so cheque nd time both got waste.useless staff.thnak u so much.dont need to resolve it.i m going to close it as soon as possible.thank u so much.

Hi,

I taken Home Loan from SBI RACPC Nashik in Nov 2017 & RACPC sent my PMAY CLSS insterest Subsidy Claim to their Loal Head Office Mumbai in Dec 2017.

I had taken follow up to know the current status of my application but no one given the factual information regarding my PMAY CLSS Claim.

It has been more than five months, not yet received any update on Subsidy.

Respected sir,
With reference to above mentioned subject i am Mr. More Digambar Vishwanathrao ac .no. [protected] Branch AMBAD complaining against the SBI because they put my account on hold. I have pay my premium on time then also it happens in regular interval of times .so plz.sir help me regarding this issue because all my daily needs depends on my account.I and my family can't survive without my account.i also use net banking facility but due to account holding iam totally collapsed.
Plz. Help me sir.

I request you to solve my problem.
Yours faithfully
More D.V.

मैं सुरेन्द्र पाल सिंह मैने 23/03/2018 को अपने खाता सं [protected] से9000 रुपए आधार कार्ड द्वारा निकालने चाहे जोकि मेरे खाते से कट गए लेकिन मुझे प्राप्त नहीं हुए जिसकी complend मैने बैंक में व कस्टमर केअर को दर्ज करवाई जिसका कोई जवाब नहीं आया है कृपया रकम दिलवाने की कृपा करें
श्री मान जी की अति कृपा होगी

खाताधारक दिनांक_ 07/04/18
सुरेन्द्र पाल सिंह

I got 3 nos. of Rs. 100 torned notes from SBI ATM on 06.04.2018 at evening of 7 PM in Lanjigarh, Odisha. I went to bank and they denied to replace it and ask me to apply a complaint via an application and they will make it process. I made an application to the branch manager for the respective issue and my application is on process.

I did not got any refund to the value of same amount. Need to be refunded with full value.

Some one fraud call had made me fraud telling sbi customers care and removed my Rs 9812 from my sbi credit card last digit 0666.I request u to clear this complaint and refund my bal .Pls this is requesting u.
I many time called to sbi customer care but they said to inform u to clear this subject kindly check th date of 04 Apr 2018 tnx it had 2 time tnx.

Dear Sir,
My a/c No. is [protected]itpl complex SBI Branch. 4th April Morning, I have recieved a sms on my phone and then, I checked my account through internet banking and found that I lossed my balance of Rs. 608/- through DEBIT SWEEP to a/c [protected] on[protected]. I am totally shocked to see my available balance. I have internet banking facility for my above account.

Pls let me know how it happend automatically without my concern. Does it mean I lost my money. I m afraid. plz help.

मैं SBI बैंक शाखा सरमथुरा धौलपुर राजस्थान की शाखा पर यह शिकायत करना चाहता हूं कि मैंने अपना आधार नंबर एवं मोबाइल नंबर एवं अपना एटीएम बनवाने हेतु फोरम दिनांक 6 मार्च 2018 को अपना ATM बनवाने हेतु फॉर्म अप्लाई किया था लेकिन अभी तक एक महीना बीत चुका है लेकिन ना ही मेरे खाते से मेरा मोबाइल नंबर ऐड किया गया है और ना ही मेरा आधार लिंक किया गया है और ना ही मेरा अभी तक ATM आया है कुछ भी काम ढंग से नहीं करती हैं हमारी शाखा के कर्मचारी मेरी शाखा का

Today (6/4/18)at around 1530 hours shri P.k sinha, Manager posted at sbi branch at shastri colony, district-dungarpur.rajasthan. he misbehaved with me in front of all customers while I went for the encashment of official demand draft .i am executive officer in ministry of home Affairs, govt of india, posted at District dungarpur, rajasthan. I used to regularly visit the sbi branch for official purposes in the past also but the unruly behaviour of new staff sri p.k.sinha perturbed me and disturbed my official work

Rakesh Kumar Meena my bank account sbi bank hindaun city distt. Karauli Raj. Se date 27/02/18 ko cut ho gaye toll free no. Per complain ki or bank manager hindaun city ko written application submite ki .first he ignored and today he said that no money will return .you may go where you want to go for consumer court or anywhere else. So please take necessary action and give justice please.

Dear sir a refund of 7998 rupees was successfully processed on 24 march 2018 to my account by amazon. This amount should have been credited to my sbi account by now, but i have not received the refund till now. I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken i have confirmed with amazon and they have successfully processed the refund kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund. My refund referance number -152204 my account no is [protected] ifsc code sbin0010168 regards, vinay jain
Branch code -10168

महोदय,
दिनांक 26/03/2018 को समय 16:57:12 को मेरे द्वारा एकाउंट में ₹24000 डाले गए जो कि अभी तक मुझे प्राप्त नही हुआ है।जिसकी रसीद मैं इस मेल के साथ आप को प्रेषित कर रहा हूँ।इसकी शिकायत मैन उसी दिन ब्रांच मैनेजर चकरभाठा sbi 03236 बैंक में किया।जिसका निराकरण अभी तक नही किया गया है।सर पैसे इलाज के लिए मरीज को भेजा जाना है।कृपया कर के जल्द ही निराकरण करवाएं।
धन्यवाद
हिमांशु विश्वकर्मा
A/c [protected]

Hello sir/madam,

I am extremely dissatisfied with the services provide at state bank of india, louis wadi, thane branch, maharashtra.

It is astonishing to note that working culture in state bank of india, louis wadi, thane branch, maharashtra, 400604 is deteriorating day by day.

I submitted all the relevant documents for home loan on 1st march, 2018 as requested by the branch manager (Deepa menon).

However, the loan has not been processed yet.

During this period i took so many times leave from my office to know the status of my home loan but i always receive irrelevant response from the branch manager.

I approach again to the branch manager (Deepa menon) to sanction the home loan. She replied we are busy in month end closing activity. We will process after that.

I approach again to the branch manager this time she accompanied me to bring form 16 part which i have already submitted and told that my salary was not under income tax slab in 2015-16 hence there is no question to raise the part b.

And since last 6 days i was keep trying to know the status, but still i didn’t receive specific response.

Please see the below last six days’ response by state bank of india, louiswadi, thane branch, maharashtra.

1st day response:

“your loan will be processed tomorrow. It is at final stage but we are busy in other work as well.”

2nd day response: “there is some correction in agreement date and receipt date and also the loan processing department have lots of work pressure that’s why its delaying.”

3rd day response: “no need to change the agreement date and receipt date. Once we receive confirmation from loan department then we will let you know and also we have lots of work.”

4rd day response: “it will take time as we have lots of work.”

5th day response: “loan processing department have lots of work till the time please submit form 16. (Me: i have already submitted the form 16).”

6th day response: “it will take time as we have lots of work. Let me ask with loan department as they also have lots of work pressure.”

I request you to please help me to process the loan. I hope and trust my faith in sbi will not get shattered suitable action shall be taken by transferring the bank manager to other place where the work load will be comparatively less and they can enjoy talking on mobile.

Regards,
Sachin yadav
Cellular: [protected]

6 apr 2018

This is with reference to my ppf a/c held in sbi, adyar, chennai and the service level of sbi:

My ppf was transferred from adyar post office to sbi (For the sake of online banking and closer to my residence). The a/c has been with adyar sbi for more than 13 years now. The actual date of transfer is not available with the bank (While i don’t have the po passbook) and has only a date of 2005 while the transfer was done in 2003. Initially the officer argued that when a transfer takes place the old a/c will be closed and a fresh a/c will be created which was incorrect as ppf has a 15-year period of maturity and the total duration will be considered rather than just the last branch. The initial complaint with sbi adyar was made based on the 26 dec 2017 as requested by the bank official. Subsequently i went to enquire the status 3 times and each time i had to interact with a new person and gave the details. I was promised that the details are available with the mumbai operations and they will request and get the details. Since i missed the po passbook i wanted to wait for some time. Subsequently all the 3 ladies whom i interacted with refused to respond and i had visited the branch for 6 times.

I went and made a complaint in the sbi website but it seems to be a tactic to delay the resolution. I logged the issue 3 times and received an answer stating 'please meet the branch officials' and the case was closed.

Then i found that sbi has something called happy and unhappy sms provision which is one more gimmick. I have used it 5 times so far. First time i received a standard response through email that someone will reach out. The second time i received a call (Agm chennai customer service) asking for the details of the issue and interaction with the branch officials and i shared all the details of transaction with sbi adyar and that’s it. 3 more unhappy sms were sent but there was no response. Emails to agm customer service was also ignored multiple times.

Infact i mentioned that i will have no choice but to reach out to the banking ombudsman but no response whatsoever. All these happened by feb end and i waited till now as march will be financial closure. But nothing has happened till date.

Resolution required: i would like to know what exactly is the start date for the ppf and details of deposit and interests paid from 2003 to 21 jan 2007 for which there are no entries in the passbook. Even 2005 to 2007 when the a/c was with sbi adyar they say they dont have details due to core banking migration