Swiggy Complaints & Reviews

Have had a number of issues with swiggy before, but today's episode was a nail in the coffin. I ordered for 8 rotis but was delivered ONLY 1.When I called the customer service, they say that I need to write an email to them and someone would reach out to me in the next 7-8 hours - after which I can have my "dinner". Absolutely no way to treat your customers! When someone orders for food, it is expected we receive the correct order/quantity and if we don't, it is swiggy's responsibility to make it right. I was instead simply told that "someone will respond to your mail in 7-8 hours" ( no one cares about your dinner ma'am!) . This is the last time I will ever use your horrible services.

Amount was deducted from my bank accout..I also received a message but order was not placed.

Money was deducted from the back account, but order was not placed. Did not even get any refund

I had made an order on swiggy website on 19 february at 10.30 pm and the money for my order got debited .The total amount was 360 ruppees and the food was not delivered saying the payment status incomplete but my banks says it's been successfully credited to beneficiary account .Please get me back my money .It's already been debited from my account .The order number is #[protected].

Now I have Oder ([protected])placed.
Food quality is very bad, now I'm call your customer care executive and tell him all details about this food . He told me please send me email your problem.

So my problem with food quality. Matter paneer is very salty and only 4 pic paneer and Tandoori roti is very very hard . I want to return this order. but how return this order ? I'm happy with Swiggy delivery. But now I have decided in future no any order placed with Swiggy, because same problem 2nd time with me, Now I want return this order and I want my money back . This restaurant wrong with me . What is this food ?

Please let me know what the process for complaint this restaurant.
I'm unhappy with your service

Thanks & Regards
Anil Kumar

Twice a week I will order through Swiggy but how come the delivery boy text me at night on whatsapp when I haven't ordered.

Approx 2:40pm I have ordered biryani and delivery boy asked me payment done or not I said payment is done through Gpay n he asked my no I thought he would check whether the payment done or not later at approx 8pm I got a text on whatsapp.

Swiggy is no more safe it has no privacy and security. Teach a lesson to delivery boy.

And what rubbish there is no number available to complaint[protected] given no isn't reachable. In help chat we don't have option to complaint against on delivery boy.

To whom this may concern,
I placed an order on 17th February, 2021 from Wow! Momo, Behala(order number- [protected]). Delivery executive: SOMNATH DAS. The delivery executive didn't reach my location and stood 2 minutes away from my location and he didn't recieve my calls. I had to walk up to him after 45 minutes to get my order. He gave me my order. When I confronted why didn't he call me, he snatched the food. He cancelled the order in front of me and said do whatever you can. He said "I'm from this locality and I'll beat you up, you won't be able to do anything ". I was threatened. When I asked for the food he pushed me against a wall. He called his friends and asked them to come to the scene to beat me up.
This matter needs to be addressed and strict action has to be taken against the delivery executive. Name of delivery executive is SOMNATH DAS.
Attached is the screenshot of the name and phone number of the delivery executive. I appeal for strict punishment for such an act or I'll file a legal complaint against the delivery executive and Swiggy for such a serious offense.

Hi CEO,

I am an owner at Chapalele, a small cafe startup. I have complained swiggy about various issues and is not resolved yet, here an small example for the same- I am selling THE BEST burgers in town and I see my thumbnail in swiggy with some random ### dumpling picture which I asked to change for more then thrice and no actions been taken yet. As I see geting my cafe not taking a chance to stand for whatever ### is happening, also it takes 2, 3 days to get the price changed of my menu.
Kindly also let me know if there is any area manager who can help me out right tomorrow, or I really want to get of the platform, cause I see zero CUSTOMERs for the day. Swiggy is not a platform for resturants anymore, I would rate 1* as a partner with swiggy. Kindly please help me to get the issue resolved ASAP or get me off Swiggy, will better get my own delivery team arranged.

Thank you,
Chapalele
If : 337591

I placed an order on 13th Feb VIDE order#[protected] at 3:00 PM
They did not order for more than an hour and when contacted on helpline, I was told that if I cancel the order, I will have to bear the cancellation charge.
Upon repeated discussion they told me that full amount will be refunded in 4-7 days.
i am sure they are cheating more customers who do not fight back.
Requesting to look into it and ban such third party apps who do not operate fairly.

Complaint regarding Swiggy for order no. [protected]
Inbox

Priyanka gupta
1:03 AM (1 hour ago)
to Swiggy, email-support

Hi Swiggy,

Please see the below order details and pictures attached of the combo received. we have only received one combo, not two completely. We have received only two burgers which is only one Combo. please look at the issue deeply and also on 24 Jan, 2021 when we ordered same combo we received 4 burgers (history) same order.

Request you to share refund with me for whole amount and rate this restaurant as very bad as twice we have suffered and we will now not gonna suffer again.

[protected] Forwarded message[protected]
From: Swiggy
Date: Sat, Feb 13, 2021 at 12:46 AM
Subject: Your Swiggy order summary for order no. [protected]
To:

Swiggy

Thanks for choosing Swiggy, Priyanka! Here are your order details:

Order No:

[protected]
Restaurant

BurGrub

Order Summary:

Order No: [protected]

Order placed at: Friday, February 12, 2021 11:52 PM

Order delivered at: Saturday, February 13, 2021 12:46 AM

Order Status: Delivered

Ordered from:

BurGrub
Z-11, RAJOURI GARDEN, NEW DELHI, RAJOURI GARDEN, West (Delhi) -110027, Delhi

Delivery To:

Priyanka

A block a 243
Block E, Sudershan Park, New Delhi, Delhi 110015, India
Delhi

Item Name Quantity Price
Judwa Veg Burger -Combo 1 2 ₹ 300
Large Fries 1 Free
Item Total: ₹ 300.00
Order Packing Charges: ₹ 7.00
Delivery partner fee: ₹ 45.00
Taxes: ₹ 7.50
Order Total: ₹ 210
Disclaimer: This is an acknowledgement of Delivery of the Order and not an actual invoice

I placed an order on 1st Feb for 570, it was deducted from my bank but you guys rejected it. I didn't receive the food nor the refund. On speaking to your executive on several occasions I still haven't received my money. Is there someone taking this seriously?

Order worth INR 176 on 27th Jan 2021. Money sent through Bhim UPI, 1st payment details:
Transaction ID:[protected]
Swiggy Order ID: [protected]
Money deducted from bank account but order failed. Msg from Swiggy that they will refund the amount and you can do the payment again.

Reorder details:
Transaction ID:[protected]
Order ID: [protected]
Money deducted and order delivered.

Please refund the INR 176 w.r.t. First order.

I have placed an oder and the money was paid via Google pay but they rejected the order and not paying me back since 6 days.

Your payment for Swiggy order #[protected] was not completed. Any amount if debited from UPI will get refunded within 4-7 days.

Order placed, money deducted from account but order has not been processed . No refund initiated.

Payment successful order not placed and no refund of money

Such a horrible company, with horrible customer service. I placed an order, gprs took wrong location. When I asked for refund on my cancellation amount. They are putting my call on hold and then hanging up. How big u guys became...I spend every month 8-10k purchasing food through swiggy. But they are not atall loyal and costomer centric

I have ordered an pav bhaji from a famous restaurant named honest. I got a nice discount around 65 rupee by applying a offer. Then I found out the delivery guy is still near the restaurant and very far from my home. He might have tried to call me but I didn't receive a call due to network issue or may be he didn't call I don't know. Then they cancelled the order directly charging me 108 rs. The I ordered another with cash on delivery which was around 175. He directly came to my house without calling even once, clearly

This is with regard to extremely rash driving and abusive language on the road by your delivery boy. The number of his vehicle is KL25 -J-1401, a black Honda activa. The incident happened at around 07:45 AM today in Vyttila at Ernakulam in Kerala. He was looking at his mobile and driving his vehicle, which I believe was for finding the location. Hence Swiggy is partially liable to this incident. Without looking at my vehicle coming behind and without an indicator he made a right turn, and I was lucky to have avoided an accident. When questioned he used extremely abusive language.

It is unfortunate that such people are hired by swiggy who do not have basic manners. I hope that swiggy will take necessary action against the delivery boy, and in future I shall be escalating such issues to the MVD and initiate legal proceedings against Swiggy as he was delivering an order on your behalf at the time of the incident.

Also note that I am a regular customer of swiggy, and this incident has made me think twice about placing orders through your app as it seems you hire untrained and uncultured people for delivery. Hence what they would do to the food in between delivery is questionable.

There's a problem in your App, as a result it isn't getting downloaded beyond 97%.

I have been trying to download it, thru Google Play store, since last evening. Despite several attempts, the download does not go beyond 97%.

Please look into the matter and resolve,

Thanks,

Sushil Bakshi

Dear sir today on dated 26/01/2021 I have ordered two combo packs on swiggy site shop name Yumzie pizza address 126 g govind nagar kanpurwhen I eat pizza suddenly i found a iron nail in pizza If I had eaten it, then anything could have happened to my health this shop is also not registered with fssai so I request you to take immediate action against this pizza shop

Regards
Subha karan kaushal
[protected]